Angel provided great customer service, answered all my questions, and made sure I felt comfortable throughout the process.

I was scrolling online and came across a car I was interested in at Stonebriar Chevrolet. Shortly after, I received a call from the sales manager, Carlos. I didn't answer because I was just browsing at the time, but he followed up with a few questions via text. That actually worked out perfectly for me since texting is much more convenient with my busy lifestyle. Carlos kept me updated and let me know when the vehicle was ready, then asked when I could come by to see it. I told him Saturday morning. When I arrived, Carson showed me the vehicle and went over the numbers, which I was very pleased with. After that, he introduced me to Nick, who completed all the paperwork. The entire process was incredibly smooth -- I was in and out within about an hour. I truly couldn't have asked for a better experience. The team at Stonebriar Chevrolet did an amazing job from start to finish. At no point did I feel the typical high-pressure sales approach that many dealerships are known for. I was able to take my time and shop for exactly what I needed. Carlos, Carson, and Nick -- thank you for making this purchase completely stress-free! read more

After one week of these dealership having my vehicle, I get a text message from the technician. I have added it for your viewing pleasure. Hello, hope all is well, I wanted to let you know that the vehicle is ready to go and the diagnosis is complete the diag as follows " THERE IS NO COMMUNICATION WITH BRAKE CONTROL MODDULE THERE ARE 3 FUSES FOR THE ABS SYSTEM AND THEY ALL CHECKED GOOD THERE ARE 2 POWERS AND 2 GROUNDS FOR THE BRAKE CONTROL MODULE AND ALL 4 TESTED GOOD TECH RECOMMENDS A NEW BRAKE CONTROL MODULE AND BRAKE PRESSURE MODULATOR VALVE PARTS ARE DSICONTINUED AND NOT AVALIBLE TO US WE WOULD RECOMMEND TO TAKE THE VEHICLE TO CORVETTE WORLD FOR REPAIRS" , If you have any questions feel free to let me know. They are charging $220 for a sham diagnostic. This dealer is such a scam. I wonder how many other people the have scammed this way. Anyway, I will never bring my vehicle to this dealership and I would advise yall not to either. Look at the reviews on yelp, there is a clear pattern. I still haven't received a call back from Lea the manager. Poor management breeds poor service and it shows. I will give them another 48 hours to make this right by me before I make more review on other platform and also reach out to the better business bureau. read more

Purchased new truck on Black Friday. I have bought car in past from them and thought it was a poor experience before, but since they local I wanted to give them another shot. The deal outlined on the website was fair, so I really didn't need to negotiate it. However, when I got the deal sheet, there was an extra $2000 in aftermarket adds that was not on the website. Sales rep stated it was Berkshire Hathaway (who owns the dealership) policy that they can't show it on website. I tried to come to fair compromise which they rejected. They also low balled me on trade by almost 30% (offered me like $8K on a truck that had KBB & Truecar between $13K to $15K. So I just ended up keeping old truck. My advice would be to go somewhere else. There are a lot of good Chevy dealerships in DFW area. The only reason they get 2 stars is that the lady in Finance did a great job! read more

I took my son into this dealership, last Saturday. That was actually his first experience in a dealership, as today was day one of vetting a new vehicle for my soon-to-be 16 year old. There was a specific car we were interested in, the Trax. When we arrived, we were greeted by the floor manager who seemed quite nice, that is, until he asked me for the second time if I was going to buy a car today. After the second time I told him this, he looked at me and said, "well, I am a floor manager, so let me go find a sales person to help you". After about 10 minutes, he brings over a guy who was in his second week on the job and told me that "he generally runs errands for the sales guys". He knew absolutely nothing about the vehicle. Couldn't answer one question. Here's the thing, though. I don't blame him at all. He was new and we were simply pawned off on him because the floor manager didn't want to bother with us. This floor manager is the problem. He blew us off from jump. Very interesting relationship-building tactic. Just because we weren't going to buy today, we were blown off. The fun part of this is that we like the Trax and it is very likely we will end up buying one when my son turns 16 in a few month. Guess what... we sure won't be purchasing at Stonebriar Chevrolet! It really sucks that this was my son's first experience at a dealership. I'm looking forward to taking him to a place that will give a damn about him and his business. read more

I rarely leave reviews, but people should know what they're dealing with here. I bought a truck from this dealership about a week and a half ago. Before purchasing, I pointed out several issues: dry-rotted tires, squealing brakes, rough idle, a tail light issue, and a dirty interior. I was clearly assured everything would be taken care of. Based on that, I moved forward with the purchase. When I came back to pick up the truck, it was still dirty. I brought it back again--still not properly cleaned. The bigger issue: the tires and brakes were never properly addressed. A few days later, I had a tire blowout on the highway while driving with my wife, newborn baby, and son. This could have ended much worse. These were the same tires I was told would be taken care of. After that, I was told they would only replace two tires--not all four--and brushed off the brake issue as "normal." The brakes still squeal loudly, even after driving for a while, and the rough idle is still there. I've now made multiple trips back and forth, spent over $500 on Ubers and a tow bill, and nothing has been properly resolved. When I spoke with them again, I was given attitude and told there's a "difference between new and used cars," as if that excuses ignoring known safety concerns that were agreed to at the time of sale. At this point, I don't trust them to fix anything. I'll be paying out of pocket to handle it myself. If you're considering buying from here, be careful. Promises were made, but not kept--and when issues came up, they were minimized instead of fixed. read more

Terrible customer service with salesman Tim. Don't use them for your car buying. Went to look at some trucks for my son, and he tefused to even show them to us. Will never be back! read more

BEWARE! Their deals are not true deals. They have add- on addendum window stickers. THEN when you might go for the "DEAL" they move the paper on the desk and add more to it $5,000 on my truck. Question......is this stuff even on the truck? YES. Show me.....they can't....that's where the deception kicks in and the lying All of this Berkshire Hathaway group of dealerships do it. Do what I did......RUN! FASTER....FASTER THAN THAT. HAUL A$$! YOU'LL BE GLAD YOU DID. read more

Alex and Bella did an outstanding job helping us find a new vehicle and got us some crazy discounts. Well done!

If I could give them 0 stars, I would. I'm not usually the type to leave reviews, but this experience pushed me to do so. This was my first big purchase, and they were fully aware of that--but instead of guiding me, I felt taken advantage of. Overall, the experience was very disappointing. The staff was extremely unprofessional, and the way things were handled did not feel right. There's a lot more I could say, but I'll leave it at that. I do not recommend doing business with them. read more

Horrible customer service!!! They will sell you a car that should have went to an auction instead! The car will have major issues and they will sell you the car and then place the responsibility on you to FIX the issues on your brand new car!! Horrible business for any company in this economy. To add to the CHAOS before you think of giving them a down payment be veryyyyy careful because if you do not go through with the bad deal your money is at risk of being gone forever read more

TLDR: PICK *ANY* DEALERSHIP other than STONEBRIAR CHEVROLET, which, in my opinion, deliberately used false, misleading and deceptive vehicle pricing to LURE ME IN for a car purchase only to ADD 20% to the listed price immediately after starting negotiations (if the extra $2,995 were included from beginning, I wouldn't have wasted my time). TO BE CLEAR: STONEBRIAR CHEVROLET employing false, misleading and deceptive tactics when showing me the "list price" of a car price is the KEY REASON I have a problem with STONEBRIAR CHEVROLET. I set $15,000 as highest list price when screening for Corvettes and they passed the screen with their $14,950 listing as shown below (it was removed almost immediately after posting my initial review), but again, immediately added EXACTLY 20% to the price. I asked STONEBRIAR CHEVROLET provide me an "out the door" price sheet. I was SHOCKED to see an EXACTLY 20% ($2,995) price increase for "Dealer Added Accessories***," which sounds to me like the cost of features such as trim upgrades, package options, heads up display, etc. that were *shown* already in the listing pictures and should be included in listed price! Nope! I was told the 20% fee is for "reconditioning," At he bottom of the page the "***" states "Dealer Added Accessories; recon $2,995.00." So there's a $2,995 fee for reconditioning? Wouldn't maybe fixing paint chips, doing needed repairs, and washing/waxing the car would be in preparation for sale? STONEBRIAR CHEVROLET says "no" and adds it later as a dealer fee. BOTTOM LINE I found out STONEBRIAR CHEVROLET INCREASED THE PRICE BY THIRTY-ONE PERCENT (31.1%) TO $19,598 after an *OUTRAGEOUS* $3,351 increase after adding their "dealer fees" and estimated $1,297 in sales tax (fair enough as is roughly $350 for registration/temp plate regulatory fees). In negative reviews, it appears management typically apologizes for not meeting expectations - instead of for what they did or failed to do - then claims they'll do better. IT SEEMS THEY FAIL TO TAKE CORRECTIVE ACTION only paying lip service to problematic issues highlighted in reviews since we see same or similar complaints repeated in other reviews. I will CHECK IN with STONEBRIAR CHEVROLET and report back after learning STONEBRIAR CHEVROLET is continuing their misleading online prices to LURE PEOPLE IN or if they start listing cars at prices that includes their costs (i.e., stop jacking up price by EXACTLY 20% right away; An exactly 20% fee is clearly de facto bogus not reflective of reality). STRONGLY RECOMMEND finding a reputable dealership that values honesty, transparency and focuses on reputation-building and gaining repeat customers (that also leads to referrals). *** Note in their response, they state, "truly sorry to hear that you *feel* this way about your recent experience." What?! My criticism of STONEBRIAR CHEVROLET'S business practices are BASED ON *FACTS* - not my feelings. Also, NO MENTION of their intent to cease using the false, misleading and deceptive pricing tactics (listing the car for 20% below actual sales price) they used on me. read more

Stonebriar Chevrolet - Final cost INCREASED BY 31.1% TO $19,598 after $3,351 in dealer fees and est. taxes of $1,297. - Car Dealers Near Me - Frisco, Texas

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These clowns just called trying to sell me another car. The audacity of Terry after the experience noted in my other review and his failure to take care of his customer post sale. They will sell you a car, not service the vehicle under warranty, not give you a fair market value for the lemon after they have done the repair and then call and ask for you to buy another at the end of the month following winter storm. I guess money is the motivator and once they have it they kick you to the curb. Stay as far away from this dealership and anyone associate with BH Autos in the DFW area. read more

I recently purchased a 2018 Yukon from Chevy Stonebriar, and this has been one of the most frustrating dealership experiences I've ever had. At the time of sale, the tire sensors were already on, and the salesperson told us to head to service after signing paperwork to have them calibrated. When we went to service, they told us to leave and schedule an appointment instead. After we came back for that appointment, we were told all four sensors were broken and had to be replaced--something that should have been caught before the vehicle was listed for sale. The salesperson also promised us a second key that we still have not received. Right after we left the dealership, the hitch cover fell off the vehicle because the salesperson removed it during the sale and didn't reinstall it properly. He promised to replace it, but that also hasn't happened. When we got home, we discovered the rear A/C doesn't work. Then, after driving just 400 miles, the vehicle broke down due to transmission issues and has been sitting in their service department for a week. No updates, no answers--just "we're looking into it." They also refuse to let us speak with any of the managers. None of the issues we were promised help with have been resolved. The communication is terrible, the follow-through is nonexistent, and the reliability of the vehicle they sold us is in question. This has been incredibly disappointing and stressful, and I would strongly caution anyone considering purchasing a vehicle here. read more

Im from out of town and got a check engine light on my Silverado 3500 Duramax. I had Autozone download the code (PE022). Being from out of town I thought I would play it safe and take it to the dealership. I waited three hours with the truck and they seemed really shaky on how you fix it. They were convinced that it had a leak somewhere in the induction system and they would need to keep it overnight. Things weren't feeling right to me so I decided to take my truck somewhere else. The new shop troubleshot it down to a software update needed on the truck computer. I drive back to Colorado with no check engine light reappearing. The dealership was WAY off and I could tell the experience level of their technician was low. I expect a dealership to have the most skilled technicians for their particular brand, but this is not always the case. read more

I do not recommend this dealership!!!!! I bought my Chevy equinox in February 2025 with 6 miles on it. During the test drive, I drove the exact same model unfortunately during the paperwork process, I was told that the car I drove was already given to someone else leaving me to sign for the car I have now. Living in Lubbock I drove home and was notified that there was an issue with the CO2 filter. I reached out to this dealership and they directed me to a Chevy dealership in Lubbock to fix this issue. Shortly, after that, the seal on my passenger door was no longer sealing properly, causing a large amount of wind to be heard during any driving. I took my car multiple times to the same Chevy dealership in Lubbock with minimal to no effective results with the door sealing properly. Reaching out to this dealership directly from which I got the car from I was told I would be reached out to you by a service manager regarding getting the issue fixed, but I was never contacted. I pay for bumper-to-bumper insurance yet have not been able to have this problem fixed correctly. I would not recommend this dealership due to the amount of issues I have had with the vehicle from their lot. read more

This has got to be the worst Chevrolet dealership ever. I bought a new Tahoe only to discover the paint is faulty. They said they were going to take care of it 3 months ago. I've never heard from anyone except the embarrassed salesman. The salesman was great; the dealership SUCKS. My last GM vehicle. I've got to try and trade this thing off with 1000 miles on it to someone. I don't want it. GM should take their sign away... read more

Was told I couldn't test drive a base Corvette until I "purchased it first" ..complete turn off from buying my first one.

Very bad experience, made a deal. He would not send over paperwork for me to see all the numbers. He wanted me to put a deposit down without having any numbers in front of me, extremely shady, be very careful. You said you want to resolve it, but no one has reached out to me read more

Me encanta este lugar muy buena atención con el vendedor Antonio Lorenzo en español lo recomiendo mucho

I read the reviews and thought...they can't be that bad...right? Wrong. Walking around in the heat ...none of the vehicles I was interested in had stickers in them...of course! I walk in the dealership...one of the girls at the front desk was digging in her ear...literally! She looked in my direction and said nothing. The other one never even looked up from her phone . I walked around for a few minutes...saw a few salespeople at their desks...leaned back in their chairs...looking at their phones etc. Two employees walked toward me...they were chatting and walked by like I was invisible. I left. read more

this is a different level of stupidity and treating people is ridicule don't buy anything from this guys do you a favor they will sell you a broken car and not willing to help you read more

My experience at the Stonebriar Chevrolet dealership was very pleasing. I found a new family where I will be taking my new equinox back to for every needed thing. Everyone starting from the receptionist, Salesman and the Finance Manager made my buying experience such a pleasure. read more

Stonebriar Chevrolet - My new 2025 Chevrolet Equinox - Car Dealers Near Me - Frisco, Texas

Purchased a vehicle contingent on one small item that was broken during test drive being fixed. It has now been 8 weeks and no appointment has even been confirmed. I am lucky if I receive a one word response once a week. Go buy elsewhere read more

Got my Corvette back from service here, and I started getting a clunking noise from my wheel well. None of the lug nuts were tightened down on my front driver side wheel. All came loose with my fingers. I called them to have a discussion about it, but never got a call back. read more

Stonebriar Chevrolet - Sat outside for a few weeks - Car Dealers Near Me - Frisco, Texas

Buyer Beware -- In my opinion, Stonebriar Chevrolet uses bait-and-switch Tactics. Before visiting Stonebriar Chevrolet, I confirmed their Chevy Colorado lease online(Their website) and through email/text. I understood there were about $2,000 in dealer adds, which still matched their website lease calculator showing around $385/month -- and I was fine with that. However, once I got to the showroom, they added other undisclosed charges, and suddenly the payment jumped to $450/month, and they absolutely refused to honor the $385 payment they were advertising. The salesman Anthony could not even explain to me why...Just "that's the price." To make sure this wasn't unrealistic, I went to Classic Chevrolet in Grapevine, where the truck was identical -- it also had just under $2,000 in dealer adds, and the MSRP was only about $900 lower than Stonebriar's truck. So it was as close to apples-to-apples as it gets. Classic Chevrolet honored the advertised GM programs, didn't play games, and my payment ended up being under $300/month on the same Colorado that Stonebriar wanted $450/month. Same brand. Same truck. Similar MSRP. Same incentives. Wildly different honesty levels. In my experience, Stonebriar Chevrolet was a complete waste of time, and what I experienced felt like textbook bait-and-switch. If you value transparency and your money go elsewhere. read more

Ethics problem here. Stonebriar is trying to buy good ratings. (Screenshot included) I am absolutely blown away by this place. I typically never leave reviews but felt in this case, folks should proceed with caution. I purchased a new Blazer a 8 months ago. I went in for an oil change and pointed out that on the rear sensor there was some paint that flaked off. I was informed this was not covered by warranty. The man was very condescending - maybe it's because I am female but the worst part is I get a text from "Sam" trying to buy a good review. This is so shady!!! I would just like to hear from the owners on how long this type of treatment will continue. read more

Bait and Switch! Received an email on Friday, June 13th, with some attractive offers. Most notably a 1500 High Country with $15,000 off in savings ($13,500 dealer discount, $1,500 customer cash). I had some free time Wed, June 18th so I visited the dealership to test drive and get some initial numbers. My trade, a 2019 Ram limited was severely undervalued but this was expected and once I spoke to someone in finance (extremely tattooed gentlemen) he quickly increased the trade-in price $8,000. The shocking element to this visit, once the initial work-up was presented, was how the dealer discount was lowered to only $6,000 and they added $3,990 in added dealer accessories. He stated that the "dealership discount" was predicated on things like where I work, am I Costco or Sam's Club member, etc. I know that "customer cash" sometimes is only for a select group: military, LEO, Costco/Sams members, etc. but I have never heard of dealer discounts requiring this. I was a bit shocked in the moment and realized that I had fallen into a "bait and switch" tactic. The tattooed fiancé employee flat out told me: "we cannot sell you this vehicle with $15,000 off." Yet, I still have the email with the pricing and the VIN matches. I could have easily asked for the general manager but after reading the reviews for the past year, this is a common theme with this dealership so I'm sure the G.M. is also a part of the problem. Also, they added $3,990 in dealer added accessories I can guarantee you I will never visit this dealership again nor will I ever recommend this dealership. I also have never owned a Chevy and after this horrible, disrespectful, unprofessional experience, I can't say that I ever will. I am a blessed to be a retired Marine, 800+ credit score, with a vehicle that has $26,000-30,000 equity for trade-in... customer wise, it doesn't get any easier. It's a shame that these unethical tactics are still used but greed rules. Hopefully this review helps readers be informed and understand this dealership doesn't respect you or your time... time being the one thing we can never gain back. Stay away from Stonebriar Chevrolet! read more

Stonebriar Chevrolet - Car Dealers Near Me - Frisco, Texas

where do I begin. I bought a brand new 2025 Chevy Traverse in March 2025. I had a fine experience with purchasing the vehicle so much that I went ahead and bought the 5 year oil change package and paid cash. However working with the service department is a completely different story. the first oil change was fine from the perspective that my rep was nice and respectful but it took 4 hours. while sitting there I was given no updates to my vehicle never checked on just did their service and after a 1/2 day I left. February 4th I go in for my 2nd oil change and I got a different representative that immediately looked at me and treated me like an idiot. once again 4 1/2 hours for a scheduled oil change in the middle of the week. He did come back with an update but only to recommend both my air and cabin filter be changed and a tire alignment!? Tire Alignment on 12,000 miles!?!? NO! I asked to see the filters and got a dirty looked while he asked why? I said so I can see for myself what they look like?! 2nd why are you recommending an alignment, his response was the computer recommended this. I declined and could tell he was annoyed after the 4 1/2 hours I went to the check out desk for an update and they stated oh your car has been ready for 20 minutes! really?!? as I'm checking out I looked at mychevrolet app and saw my oil was still showing at 4 %. I asked the rep about this and he said oh your vehicle's system has been updated you just need to restart your app... frustrated I left to hurry and pick up my 3 year old and not only did the app not change my Sirius XM radio all the sudden had half my channels greyed out??? Finally I started getting a notice about emergency calling services disabled and this past Saturday after speaking with Onstar for an hour and trouble shooting I was told I was going to have to take it back to the dealership. I scheduled my appointment for 9am and was told 3-4 hours to run diagnostics (when I originally made the appt they told me 45 minutes to 3 hours) WELL ITS NOW BEEN 6 1/2 HOURS and I just got a call that it's ready BUT THAT THE PART HAS TO BE ORDERED AND THERES NO ETA . ( Could be a day could be 3 weeks). saying im livid at this point is an understatement as this could've been dealt with on February 4th when I brought up the app issue. and the I'm told 3 to 4 hours and it's been 6 and 1/2 hours. Bot one time did they call to update me while I called 3 times. Now I'm waiting for the shuttle again no ETA since he was out dropping off someone else and didn't know where he was but I will have to get to my vehicle, and try to make it to a 5:15 appointment in Allen. At this point I'm ready to cancel my service contract and choose a different Chevy dealership. FYI my husband took his car into Toyota dealership in Frisco for an oil change and tire rotation , received texts updates and from the time he exited his car he was greeted and was out of there in an hour and a half. THATS THE WAY A DEALERSHIP SHOULD BE RUN for the Service department read more

This is a terrible dealership. I would spend your money somewhere else. The customer service is non existent. They provide zero communication when dropping your vehicle off or during service. read more

I rarely leave negative reviews, but this experience absolutely deserves to be shared. I inquired about a 2025 Tahoe Premier that was listed at $72,000 for well over a week. Multiple people at the dealership including a manager and another salesman, confirmed the price was correct. During that time, I reached out multiple times to the original salesman, Nick, and got zero communication for almost a full week. No followup, no update, nothing. Only when I finally got ahold of a different salesman, Alex, someone who actually responded, who confirmed the price of 72,000 as well as a manager for a second time, the price mysteriously jumped to $76,500 overnight, conveniently right as we were ready to move forward. And instead of honoring the price they publicly advertised for days, they blamed it on a "mistake" and said there was nothing they could do. So let's call it what it was: False advertising A total lack of communication Extremely poor customer service Zero accountability for their own errors We contacted them while the Tahoe was still at the listed price, we were serious buyers ready to purchase, and their lack of response cost us that deal. Instead of making it right, they brushed it off and acted like it wasn't their problem. The way this dealership handled the situation made it very clear: they are not interested in transparency, integrity, or customer service. If this is how they treat someone before the sale, I can only imagine how they treat customers afterward. read more

Cannot say enough good things about this dealership! Our salesman, Jeffrey Bundo, was an absolute hero! He did a wonderful job making car buying not just stress free but enjoyable which is something I had no idea was possible! He was open and honest throughout the whole process and made us so excited about my new mom car! The manager, Josh Howard also did a wonderful job getting us a great deal. Jennifer Salter did a phenomenal job walking us through the paperwork and ensuring we understood our options! Start to finish everything was perfect and I can't say enough good things about this wonderful dealership, they truly care about their customers! read more

Stonebriar Chevrolet had forged my digital signature for add on charges like preventive maintenance, key replacement and tire and rim replacement for $10,000 Without my prior approval, or consent and was never made aware of. read more

I have never walked out of a business feeling more disrespected, belittled, and appalled by the level of unprofessionalism displayed. My mom and I visited Stonebriar Chevrolet to look at a blue Chevrolet Blazer I found online. We were assigned two male sales associates--one clearly a trainee and the other not much more experienced. The "new" Blazer they showed us already had 112 miles on it and was filthy. It smelled musty instead of like a new car, and there were crumbs in the driver's seat and dirt in several areas. Despite that, we decided to move forward and discuss pricing. We had just come from another Chevrolet dealership that gave us a straightforward quote, but Stonebriar refused to provide any numbers even after more than half an hour. While my mom stepped outside to grab a quote sheet from the car, the two salesmen set her driver's license down and then turned to each other laughing. I found that completely disrespectful but held my tongue at the time. When my mom returned, the main salesman started talking to her in a condescending, mansplaining tone--treating her like she didn't know what she was talking about. When she calmly called out his attitude, he argued back instead of taking responsibility. I mentioned the laughing incident, which he "apologized" for but claimed not to remember. He then said he could "turn this around" if we gave him 30 seconds, left for five minutes, and came back with a dramatically inflated price--around $45,000, even though the online listing was about $33,000. My mom understandably questioned the discrepancy and the constant runaround. Instead of responding professionally, he kept interrupting her and talking down to both of us. She finally called out the games and poor treatment, and we got up to leave. As we were walking out, my mom ran into a manager and explained what happened. I made sure to emphasize how disrespectful the salesman had been. The manager seemed genuinely apologetic and offered to help us personally--as long as the two men weren't involved. However, the same salesman then approached us again, pretending to apologize before accusing my mom of being "rude" and "yelling" at him, which was completely untrue. My mom never yelled--she only raised her voice slightly after being spoken to so condescendingly. The salesman's tone became even more defensive, and when we called him out again for his behavior, he completely lost his temper. He started yelling that we should just leave, that they didn't even need to sell us a car, and repeatedly shouted "bye" at us in an incredibly rude tone. Even the manager looked shocked. We walked out, and the manager followed us, apologizing for the man's behavior and offering to get us a straightforward quote elsewhere in the store. My mom was hesitant but considering it--until I noticed through the glass that the two salesmen were laughing and pointing at us while talking to other male employees. That was the final straw. I told the manager what I saw, and we left for good. This entire experience was unprofessional, immature, and completely disrespectful. No customer--especially a woman--should ever be treated this way. I truly hope management takes this seriously and retrains or disciplines the staff involved. read more

The service sucks at this dealership. They totally lied about lots of issues in the used car I purchased now no one returns calls .. BEWARE

Brought in my C7 Z51 Corvette for an oil change that I made an appointment for. The service advisor was short and unhelpful. I was there for two and a half hours. After arriving home, it was discovered that the car was two quarts low of oil. I contacted the service department with the issue never resolved. Service Manager seemed not to care. No apology. No concern for my business whatsoever. I would give one star if it were not for a wonderful salesperson that engaged me while waiting. read more

I stopped by to price out a Tahoe and get a trade-in estimate. Alejandro was great--courteous and helpful. I came to Stonebriar because of the exceptional service I've received from Maria in the Service Dept. Unfortunately, the experience shifted when a finance team member got involved. His tone was condescending and pushy, and he repeatedly warned me not to use their price to shop around--something I never said I was doing. I left disappointed and told Alejandro the sale was lost because of that interaction. You can see I left a great review here 7 years ago, so it's frustrating to be writing this now. I've already emailed the contacts they usually give unhappy customers, but based on similar reviews going back over a year, nothing seems to change. Some team members still shine--but leadership really needs to address these recurring issues. read more

I don't write reviews I see it as being a Karen if I'm being honest but this place yeah I'll be a Karen. Only gave it a star because I had to. My truck paint came off like Butter while washing my truck called for It to be fixed manager Carlos had me come up there to verify he said he would have it done the following Monday I dropped off on a Friday. Here comes Thursday almost a week later and my salesman called me to inform me they wanted me to pay for it even though I had the premium coverage package through them about 5 grand or so extra I paid. As well as the manager stating they would cover it. The salesman Told me the manager wouldn't hold his word to what he told me. That they couldn't fix it. All I got to say is they don't value honesty, they waste time, and don't buy any coverage from them they don't cover shit. Too add I live in Floyd so they are about a hour out of my way which they knew. Don't come here. read more

Stonebriar Chevrolet - Car Dealers Near Me - Frisco, Texas

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Dealer adds on sale - claim it is not part of sales price but then refuse to remove it. Took 3 weeks to prepare vehicle for pickup, and then not all "we owe" items completed. Every subsequent trip took 2-4 hours for service department, and ordered items were in and they never notified - we had to call to discover parts had been in for a week. And to top it all off, the finance dept misreported our home ownership as we rented a mobile home, causing a high interest rate forcing us to refinance with our credit union the day after closing as they refused to walk back the paper work. Sorry Stonebriar, but this is the most disorganized and incompetent dealership I have ever dealt with - I hope you all get better and replace staff as needed. read more

My new truck is sitting in my driveway dead....while I miss work. I have called your service department 3 times, spoken with your service manager Lena, left a message for the general manager Julian Trujillo.... And at the end of the day, the third party GM services and your dealership uses....is towing my new vehicle to another dealership for service...because that is the cheapest option? 100% disgusted....this truck is 2.5 months old, I am missing work....and your dealership has been so nonchalant about my experience. I am definitely broadcasting this experience far and wide....just absolutely disgusted with the customer care after the sale at Stonebriar. I purchased all the extended coverage plans to ensure this vehicle was covered 100% for 7 years. And you can't even tow my new vehicle in to your place 10 miles away to make things right? No words can express my frustration at this point....just sorry, sorry sorry customer care. Let alone missing work, no offer of a loaner....nothing. read more