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    Stonebriar Chevrolet

    2.0 (498 reviews)
    Closed 8:30 am - 9:00 pm
    Updated 2 months ago

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    Final cost INCREASED BY 31.1% TO $19,598 after $3,351 in dealer fees and est. taxes of $1,297.
    John A.

    TLDR: PICK *ANY* DEALERSHIP other than STONEBRIAR CHEVROLET, which, in my opinion, deliberately used false, misleading and deceptive vehicle pricing to LURE ME IN for a car purchase only to ADD 20% to the listed price immediately after starting negotiations (if the extra $2,995 were included from beginning, I wouldn't have wasted my time). TO BE CLEAR: STONEBRIAR CHEVROLET employing false, misleading and deceptive tactics when showing me the "list price" of a car price is the KEY REASON I have a problem with STONEBRIAR CHEVROLET. I set $15,000 as highest list price when screening for Corvettes and they passed the screen with their $14,950 listing as shown below (it was removed almost immediately after posting my initial review), but again, immediately added EXACTLY 20% to the price. I asked STONEBRIAR CHEVROLET provide me an "out the door" price sheet. I was SHOCKED to see an EXACTLY 20% ($2,995) price increase for "Dealer Added Accessories***," which sounds to me like the cost of features such as trim upgrades, package options, heads up display, etc. that were *shown* already in the listing pictures and should be included in listed price! Nope! I was told the 20% fee is for "reconditioning," At he bottom of the page the "***" states "Dealer Added Accessories; recon $2,995.00." So there's a $2,995 fee for reconditioning? Wouldn't maybe fixing paint chips, doing needed repairs, and washing/waxing the car would be in preparation for sale? STONEBRIAR CHEVROLET says "no" and adds it later as a dealer fee. BOTTOM LINE I found out STONEBRIAR CHEVROLET INCREASED THE PRICE BY THIRTY-ONE PERCENT (31.1%) TO $19,598 after an *OUTRAGEOUS* $3,351 increase after adding their "dealer fees" and estimated $1,297 in sales tax (fair enough as is roughly $350 for registration/temp plate regulatory fees). In negative reviews, it appears management typically apologizes for not meeting expectations - instead of for what they did or failed to do - then claims they'll do better. IT SEEMS THEY FAIL TO TAKE CORRECTIVE ACTION only paying lip service to problematic issues highlighted in reviews since we see same or similar complaints repeated in other reviews. I will CHECK IN with STONEBRIAR CHEVROLET and report back after learning STONEBRIAR CHEVROLET is continuing their misleading online prices to LURE PEOPLE IN or if they start listing cars at prices that includes their costs (i.e., stop jacking up price by EXACTLY 20% right away; An exactly 20% fee is clearly de facto bogus not reflective of reality). STRONGLY RECOMMEND finding a reputable dealership that values honesty, transparency and focuses on reputation-building and gaining repeat customers (that also leads to referrals). *** Note in their response, they state, "truly sorry to hear that you *feel* this way about your recent experience." What?! My criticism of STONEBRIAR CHEVROLET'S business practices are BASED ON *FACTS* - not my feelings. Also, NO MENTION of their intent to cease using the false, misleading and deceptive pricing tactics (listing the car for 20% below actual sales price) they used on me.

    My new 2025 Chevrolet Equinox

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    27 days ago

    Angel provided great customer service, answered all my questions, and made sure I felt comfortable throughout the process.

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    Mary V.

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    3 months ago

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    4 months ago

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    6 months ago

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    21 days ago

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    13 days ago

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    11 days ago

    Alex and Bella did an outstanding job helping us find a new vehicle and got us some crazy discounts. Well done!

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    1 month ago

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    1 month ago

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    1 year ago

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    4 months ago

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    6 months ago

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    5 months ago

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    2 months ago

    Was told I couldn't test drive a base Corvette until I "purchased it first" ..complete turn off from buying my first one.

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    9 months ago

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    4 months ago

    Me encanta este lugar muy buena atención con el vendedor Antonio Lorenzo en español lo recomiendo mucho

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    Mary V.

    Hi, Mairis. Thank you so much for leaving us a stellar review!

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    10 months ago

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    1 year ago

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    5 months ago

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    10 months ago

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    11 months ago

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    3 months ago

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    3 months ago

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    7 months ago

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    7 months ago

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    4 months ago

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    8 months ago

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    8 months ago

    The service sucks at this dealership. They totally lied about lots of issues in the used car I purchased now no one returns calls .. BEWARE

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    3 months ago

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    1 year ago

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    7 months ago

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    1 year ago

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    8 months ago

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    Page 1 of 13

    Ask the Community - Stonebriar Chevrolet

    Review Highlights - Stonebriar Chevrolet

    John Frigon at Stonebriar Chevrolet renewed my trust in sales persons.

    Mentioned in 5 reviews

    Read more highlights

    Longo Toyota of Prosper

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    My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

    Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

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    Matt was great and very knowledgeable. Made the process enjoyable. He helped a ton for us.read more

    Tawnny advertises all over TikTok claiming she can get people approved with $1,000 down, says she…read more"never needs a co-signer," and tells people they're "pre-approved" before they even step foot in the dealership. But somehow when you ask actual details, suddenly everything has to be discussed "in person because of privacy issues." I was 100% upfront BEFORE my credit was ever run. I told her exactly what my credit situation looked like and exactly how much I had for a down payment because I was NOT about to drive 45 minutes with my 2-year-old just to waste my time. So how exactly was I "pre-approved"? Because once I got there, all of a sudden my information had to be rerun, the bank had to be called, and the story completely changed. If you already knew what you were "working with," why advertise guaranteed approvals and act like the deal was basically done? What makes this even worse is that she encourages people with similar credit situations to drive HOURS based on these promises. Imagine driving 2+ hours expecting a vehicle because someone online assured you you'd be approved, just to get blindsided in person. The second I said I was screenshotting everything and calling out the false advertising, I was immediately blocked. Comments from other people questioning the same thing mysteriously disappear too. At this point, I will be posting the screenshots and documenting every interaction publicly because people deserve transparency before wasting their time, gas, credit inquiries, and money. I'm also exploring legal action regarding the misleading advertising and business practices involved here.

    Frisco Chrysler Dodge Jeep Ram - Exterior

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    I usually dread the car-buying process, but my experience at this dealership was a total breath of…read morefresh air. I just picked up a 2015 Acura MDX, and I couldn't be happier with how everything went down. The Dream Team: Anwaar & Moe I worked primarily with Anwaar Hussain, who is hands-down one of the most patient and respectful sales consultants I've encountered. He wasn't interested in just "moving units"--he actually listened to what I needed for my budget and lifestyle. He was super transparent about the car's history and maintenance, which gave me a lot of peace of mind. Moe, the Internet Sales Director, also stepped in to make sure the logistics were seamless. Between the two of them, the communication was top-notch. They had the test drive ready to go, the financing talk was straightforward (no "smoke and mirrors"), and the paperwork was handled much faster than I expected. Why I'd recommend them: Zero Pressure: I never felt like I was being backed into a corner. Follow-through: They actually checked in after I took the MDX home to make sure I was loving the ride. Efficiency: They value your time. If you're looking for a quality used vehicle and want to be treated like a person rather than a commission check, definitely ask for Anwaar and Moe. They made me feel valued from start to finish. Highly recommended! Key changes made for Yelp: Added a Catchy Title: Yelp displays titles prominently in many views. Used Bullet Points: Yelp users tend to skim for "Pros," so I highlighted the specific reasons they were great. Changed the Narrative Flow: Instead of a chronological story, this version focuses on the "teamwork" and the overall "feeling" of the dealership. Shifted the Tone: Slightly more conversational and direct.

    IF I COULD LEAVE 0 STARS I WOULD!!! Since purchasing my…read morevehicle at the end of July 2025 my life has been a nightmare! First, when I bought the car they kept my floor mats and not to mention the horn didn't even work. Then sale was processed incorrectly and they attempted to send me the registration instead of my bank. Ofcourse "lost in the mail" they had to request a new registration resulting in me having to pay penalty fees due to the delay in filing my registration with the vehicle. Within the last 6 months the following replacements have had to be made to the vehicle: Horn, trim, transmission, fuel injectors, fuel injectors AGAIN, and the clutch. Thank God I still have manufacturers warranty but unless you have the time and availability to constantly be at the dealership, be prepared for an extremely long and drawn out fight that I am STILL fighting

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    I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

    Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.

    Stonebriar Chevrolet - car_dealers - Updated May 2026

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