Terrible. Lazy, rude people. The "boss" at the front is the worst, he scoffs and laughs at you…read morerudely while haughtily adjusting your frames. I ordered frames here that took 45 days to be ready. And they didn't tell me, I had to call, email, text multiple times before they admitted they had the product ready and will ship it out. Then when they shipped it they were slow and missed pickup deadline, resulting in further delays. After paying thousands of dollars you just want your product sooner than 2 months later. Not too much to ask

This is the best place to get your glasses in downtown flushing area. Everything was top notch…read more Place ran efficiently and all the staff are wonderful. There was no hard upsell on more expensive glasses. Got a copy of the prescription with no questions asked. They even added the pd value that some of the other places don't.

Experienced and friendly staff. Nice eyewear selection. Quality materials, quick service. Have been…read morea regular for several years now.

Okay, now I have been to two of their locations…read more I had time to kill before my hot pot dinner and wanted to come here, since I know all their locations carries different inventory. Everyone was really nice and helpful here. Place was clean and well kept. I jotted down a few selections of what I wanted, but I am waiting for May when they get new styles in before making my final decision.

Everything went smoothly on a weekend without any appointment. Got a replacement glasses and…read moreordered a new pair coming by Wednesday. The Doctor is also easy to talk to.

Customer service is horrific. The glasses purchased had a rose color added and look how it didn't…read morestay! We offered to pay for a new lens and did not ask them to replace it but they were YELLING and so unprofessional to my 80 year old parents. Stay far away! As they do not stand behind their products.

The staff here are extremely patient and helpful with finding the perfect pair of glasses for you…read more The quality is top tier. I recommend getting your next pair of glasses here if you are in the area.

I went into store trying to change the lenses on my glasses. They tried to lie to me by stating…read morethat I need to change the frames of my prescription glasses and I cannot just change the prescription lenses or the e insurance will not pay for it. I work in healthcare and this is an outright lie just to upsell customers. Do not trust what they are saying since they refusing to change my lenses unless I buy new frames

Small shop that offers brand name products. I came here to check it out and the service was great…read more She was very helpful in providing information, price, and let me check samples out. Unfortunately didn't end up purchasing anything because the benefits of my insurance hasn't arrived yet. I will do so once my insurance benefits becomes active : )

If you care about your look and your sight, go here now. This clean, well-run establishment has THE…read morebest selection of frames we've ever found. Not 500 different ones most of which are garbage - a curated selection of fantastic style and quality, that keeps you wanting to go back for another pair. Their technology is up to date, the doctor and staff are friendly and professional. It's been easy to get a Saturday appointment, never kept waiting, honestly it's a pleasure just walking in. Last week I happened to be there with a member of my family and they made room for me on the spot. Had a quick exam, a week later I am loving my new peepers!! Based on this high- end feel would expect them to be expensive but in our experience they are right there with most any price we've paid elsewhere. THANKS EYES ON BELL!

good reasonable pricing; excellent selections; employee social interactions improved, but they dont…read moregive much advices if frames fit someone's face.. they dont give their input so i really could not measure honesty. they dont explain much each function of progressive, what's anti scratch lens are , when does it need to be renewed or not, anti glare etc... they need to do more teachings so ordinary customers will have understanding if they need them accdg to their budget...

Avoid this place at all cost. This business has very dishonest practices and seems almost…read morescam-like. I am hoping my review saves at least one innocent, unknowing person the hassle and wasted $$ since I was deceived by the positive reviews. I now suspect all the positive reviews are friends or somehow related to the biz owners. Trying to keep the review short and to the point: I paid $120 but they gave me the wrong prescription that were way too strong for me and even looked so much thicker than my old glass lenses. I voiced my concern but they adamantly claimed it was correct. I'm not a person to complain so I just paid and left but I had a gut feeling something wasn't right. I ended up taking my glasses back because it was unbearably too strong and my friends and family that wear glasses even said something is not right for them to be too strong and way thicker than my old glasses. The man and woman at the store claimed it was correct but if I wanted it fixed I would have to pay extra $70. I asked them to fix it because I rather spend $190 for correct prescriptions rather than waste $120 + spend more to get it fixed at another place. I ended up paying just $30 more because the new lenses they were planning on using for my fix that they quoted me $70 more for wasn't in stock. Wtf? So they just use whatever they have in stock even if it's not the right prescription for the customer? This explains why I needed it redone in the first place. The worst part is the "fix" was still way too strong for me to the point I can't wear it for more than 10 seconds without feeling my eyes are going to pop out the socket, probably because they used to wrong prescription again! I can guess it's because they didn't want to special order the correct prescription for me but still wanted my money so used the closest to my prescription they had in stock. I went to another place that fixed it for me and confirmed I was deceived and got ripped off. I decided to take the $150 loss since I wanted to save my mental health rather than argue with these terrible, dishonest biz owners since they're just going to deny it and tell me I don't know anything about glasses (that's what they said when I called them out, but I've been wearing glasses my whole life and never had a problem until I came here). The only thing I can do is post my honest review and hope someone reading this doesn't waste their money and get deceived.

Always have the best experience here time and time again. My whole family comes here and I always…read morereccomend this place to all my friends. The entire staff is extremely courteous, pleasant, polite and professional. The eye examine is included in all purchases and they go above and beyond to meet your needs. Highly reccomend!! (Helps that the place is beautifully decorated and feels like a boutique!)

If you are looking for a place to take care of your eyes, this place is the place to go…read more In a neighborhood as competitive and fast paced as Queens, it has proven most difficult to find a reliable place to order contacts and receive eye exams. I have been wearing glasses for a decade and contacts for nearly 8 years, visited nearly 20 optometrists and plenty of eyewear establishments, and I can say without hesitation that this store is on top of the game. The optometrist is by far the most friendly and thorough one I have met. Where others before have been hasty with eye exams and completed them under 15 minutes, Dr. Jeff continuously worked to make sure that the contacts were the best possible fit and provided me with the clearest vision. He patiently answered and explained astigmatism whereas other doctors had sufficed their answers to, "It means your cornea is football shaped." Other than the doctor, the man and the woman up front were equally as helpful and accommodating, providing me with different contacts to try on and were very clear about their prices and rates (which are very affordable). They take their time and answer all of your questions. I would highly recommend this establishment to anyone looking for any vision problems.

Love all experience I had in store. COVID rules is being followed all the time. Dr. John Yin is…read morevery patient and professional.

Getting a new glasses from here, but the front desk refused to adjust the tightness of the frame,…read moreso disappointed.

Came here to look to get new pairs of eyeglasses. There were lots of frames choices available but…read moreit seems nothing piqued my interests. What piqued my interest were sunglasses, but i wasnt looking for them. Left empty handed...

4.5 stars for Pearl Vision and 5 stars for the Optometrist, Dr. Jonathan Cho…read more The retail store is very spacious and well laid out. There are frames on display, easily reachable and mirrors everywhere to see how they fit. The staff has separate work stations, it allows for privacy and a chance to go over your insurance coverage and plan options if selecting eyewear. My daughter's appointment was handled by an assigned staffer and she was very helpful in showing us new frames. She immediately grabbed a handful of frames that fit her face and was extra selective on color choices after hearing my daughter's preferences. We tried plenty and took our time. She never rushed us to make a decision and we were never pressured to buy anything. When it came down to two frames, one didn't sit right on her ears, the staffer requested the frame technician to adjust them for us. This way we could make a real decision based on comfort and fit. All in all a pleasant experience. As usual! (This is our fourth year coming to this location). A quick review of the Optometrist on site: Dr. Cho is very patient and speaks to my child at a level she understands. He is very thorough and never rushes through the charts and overall exam process. He is personable and talks through each step so the child is comfortable with each apparatus. He asks questions related to the wearer and always checks if the eye wear is worn properly. I highly recommend Dr. Cho for the entire family. We've been going to him for the last four years for each of our care.

I bought a pair of these last year. They weren't anything like the ones that I demoed in the past…read morewhich is why I deciding to buy a pair when I could get the money together. I was so excited they said it was new modle better than ever before. Nope not at all HUGE diapoinment I told them that they weren't working well. They were very blurry, hardly zoomed in at all, just no good. She said I could return them. Provided a label I've mailed them back. months later. They won't return my calls. Or my emails and I have not received my refund. This place is a scam $3000 down the drain $3000. I couldn't afford to begin with. I spent years saving up for this

About a year ago, I went to Sam Prior's former location, Park Optics, where I'd been a patient for…read more10 years. I was distressed when I returned to the Park Slope store in January 2023 only to find it had closed. I tried to locate someone from the store but failed to locate anyone. My eyeglasses had shattered internally, and the visible cracks on both lenses were long and distracting. I'd never had a pair do this. I had always been treated with great customer care, and I now felt abandoned! I almost called the Better Business Bureau, but held off as I like to give the benefit of the doubt. Another local optometrist thought the lenses were plastic and not polycarbonate. That was impossible I thought! Needless to say, as I was about to spend another several hundred dollars at a new store, a new associate recognized me and told me Sam had to close due to higher rents! I never found their goodbye email! Well, Sam and I reconnected! He drove from Queens to my home in the Slope. He took my glasses personally to the Lab, replaced the lenses for free--I was just shy of the warranty--and hand-delivered them before he left on a month-long vacation with his family in Asia!!! My eyeglasses are like new! I am thrilled and a very happy customer! Anyone doing business with Sam wherever he is will be in the best care, the best hands. He is a business man of integrity and respects his customers! I respect and adore his compassion! Thank you Sam and NU eyes! Dr. Rorie B