I had the exact experience as David P. After years of no issues at North Bay Dental, now Midwest…read moreDental and a change in hygienists I had "sudden onset" (my words) of pockets in the gums requiring a $800 deep cleaning. I went to another dental clinic in Racine and their exam concluded that there were no issues with my gums. I have left Midwest Dental for another dental practice.

Started out well - with them agreeing to do an emergency crown as a new patient. Upon setting up a…read morenew patient appointment discovered they are a complete money-grab organization. Despite being at a different dentist just 8 months earlier they created a "treatment plan" of a deep cleaning for just an extra $40, 3 crowns and multiple cavities. When I said I was absolutely not getting all that work done, their attitudes changed from pleasant to angry. Still, first step was to schedule a cleaning. When I asked if I could simply get a regular cleaning as I have had for the last 40 years, the answer was no - the "treatment plan" calls for a deep cleaning. I said no and walked on out. Watch your pocketbooks or they will have their hands in it. Oh, and my hubby had an appoint the next day...guess who also needed a "deep cleaning" on his treatment plan and was not able to schedule a regular cleaning. SMH

Very nice office and staff. Was able to make an appointment in a reasonable amount of time from my…read morecall. Had a great and thorough cleaning and check up. They made it easy to transfer my records from my previous dentist in Nevada.

Super helpful to get me in the next day when my crown fell off (darn tootsie roll...). We recently…read morerelocated, and didn't have a new dentist yet. The receptionist was SUPER helpful (after calling a bunch of other places in the area, I can say that her friendliness really stood out - she truly seemed to care.) Not only did they get me in for my urgent issue, I was able to be seen quickly for a routine cleaning (vs waiting weeks for some other offices, or not even being able to get a hold of an actual person). The office is really clean, and everyone was friendly. On time, efficient, and a thorough exam by the dentist I saw. I'll be booking for the rest of my family. Two thumbs way up!

I have been going to this location for my dental work for three years now and I have had a great…read moreexperience under the care of Dr. Michelle DiStefano and all of her staff! Everyone is very professional and pleasant to talk to, the facility is clean and beautiful, there are TV's in each dental station where I can watch HGTV or some other show while getting work done, and there is a small play area where little ones am be entertained while I parent gets their work done too! Whenever someone is looking for a new dentist, I always refer them to this location and Dr. DiStefano!

I switched dentists due to my last dentist having a HORRIBLE…read more "bedside manner". It's always a risk when going to a new Dr. However, from entering the office, I felt comfortable and at ease. Dr. DiStefano's staff from the front to back were wonderful. I absolutely loved Dr. DiStefano! I was having tooth pain and she not only made me feel like she cared but that she was going to get my problem taken care of. The solution was a root canal in a tooth that wasn't even hurting. I found it hard to believe but it was true! She explained why that happens and when I got that tooth taken care of...my pain was gone! She is friendly, caring and KNOWS WHAT SHE'S DOING! My husband and (grown) daughter switched over to her as well and we are all very happy we did!

I called with an urgent issue and they offered to see me the same day, but unfortunately (for me) I…read morehad to kick it to the next day. Once there, they were really great and were able address my issue quickly! I now have a new dentist! :)

Quality care and very friendly staff. Finance wise they match other dentists. I never have to wait…read moremore than five minutes for my appointment. They are always on time

I went to Dr Westman to see if he would grant my with and get a tooth extracted. He was very…read moreprofessional and when I expressed my concerens he was more that willing to grant my request. The procedure was no easy since my mouth is narrow. Very impressed with him and his staff. And I learned something new. Bone Spurs happen in the mouth which he also assisted with no problem. Thank You and will definitely come back for an exam at some point.

I am an 84 year old professor of electrical engineering who has gone to many dentists during my…read morelife. I am happy to give Dr. Westland and his dental hygienist highest recommendation. He and his staff are 100% courteous, friendly and competent. They employ superior technical methods and equipment. They are the best, period.

Great dental group. Been there about 18 months. Everyone…read moreI've encountered has redefined my expectations--in the best way. My first dentist retired, and the replacement I inherited is nice, knowledgeable, and adjusts to my particular concerns. My hygienist is my favorite part of every appointment. Even the people in billing are smart, insurance savvy, and help me make informed decisions that align my needs with my wallet.

This place is an absolute joke since being bought out by whatever money hungry corporation bought…read morethem out. Their billing practices are ridiculous. What a horrible experience I had there yesterday. I'm having a crown put in which I paid in full $800+ (after insurance) for before they would even begin to start the process. You have a broken tooth, you're in pain but we won't help you until you pay the whole thing. Can you imagine breaking your arm and going to the ER to be told, yea we can fix that for you but you have to pay in full before we touch it, but I digress. I pay the money because it was the option I was given. The experience itself was quite painful to the point I had tears streaming down my face. I barely sit up from the chair, and the receptionist is standing there to take me back to her office to make sure I pay the $13 difference they are showing from the already $800+ I paid last week. Am I debating that I owe the money, no but is it in poor taste to have the receptionist standing in the doorway of your exam room to shake you down for $13 that they didn't collect from you originally? YES!! Send a bill in the mail like a normal doctor's office, I don't know, maybe allow the patient to receive their explanation of benefits from the insurance company before, or heck, even during your shakedown. You make your patients feel like cows being herded in and out. Not to mention being treated like you've been on the lam evading paying the Racine Dental Group $13 balance. The revolving door of Doctors and hygienists should tell you all you need to know about what a joke this place has become. If this was a review about the actual care I received it would be 5 stars so apologies to the doctors, assistants and hygienists there that have worked with me, you all are top notch. The greedy corporate folk that have turned this place I've been going to since a child with Dr. Jerry are the ones who the one star is going to.

Got my cleaning done and Alexius & Fabiola were very considerate and nice. Got my cleaning done…read morequick. Definitely would recommend them!

Quick and easy to get in and see someone as a new patient. Large enough with plenty of dentist to…read morehave more an availability to meet your schedule.

A wonderful place with great friendly staff. I chipped my tooth yesterday and called the office…read moretoday. They were able to help me out and fit me in their schedule. Came in and Dr Neumann did an excellent job with the repair. Beverley also did a great job matching my tooth color. Totally something I did not think about. :)

From the owner: Dental care for the entire family including crowns in a day!read more

Your review helps others learn about great local businesses…read more Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.I've vacationed in Racine for a dozen years and one year I went to Reesman to have my teeth cleaned. The first year, he tells me I need an x-ray. He repeats this a second year. I told him my regular dentist does it. The 3rd year, he told me he would not clean the teeth without charging me around $100 for X-rays. This, while I am already in his chair for a cleaning. What real choice do I have but to accept his blackmail (i.e. get up and walk out without the teeth cleaning, facing a possible cancelled appointment penalty)? So I had to get Xrays I didn't need, since my regular dentist takes them. I told him too many Xrays are not good, and he gave some lame science to say Xrays are harmless. Can you believe this nonsense? In fact, it has been announced recently by the ADA that annual Xrays are unnecessary. He also pushed and pushed for him to replace a chipped crown in the back of my mouth, which has been like that for years and that my regular dentist says to leave alone, since it causes no pain and works fine. Reesman's crown cost was a couple of thousand dollars = all this while I am on a two-week vacation and just came in for a cleaning!! Even his dental assistant chimes in and tells me I should it. She is not a dentist and her unsolicited advice was completely inappropriate, but he said nothing to her. I told him no, I wasn't interested in paying thousands of dollars to fix a problem that doesn't exist, especially by a dentist 1000 miles from home. I then went back to my regular dentist for something else a month later - an Ivy-league trained dentist, btw - and he again confirmed it was TOTALLY UNNECESSARY to replace this crown that did not bother me. A patient of Reesman's I know reported him ordering an expensive $400 Panorex (advanced Xray) procedure during a routine annual visit, a completely unnecessary (and unethical, IMO) treatment. I spoke to 3 friends who are dentists (one of whom even teaches dentistry at Columbia) and they all agreed that giving a Panorex during an annual visit, if there is no problem reported by the patient, is uncalled for. Reesman is a dangerous hustler. Patients Beware.

I have been dealing with this office for months over one visit. Poor communication, incorrect…read morebilling and zero accountability for incorrect insurance submission. It is a shame when a dentist loses business due to inapt employees. Save yourself time and the headache...go elsewhere!