I was a patient of Dr. Galbraith for five years and always liked him as a doctor. Unfortunately,…read moreI've continually struggled with his staff and the overall management of his office. His daughter still works there, which makes it very uncomfortable to express any concerns or frustrations. I often felt that no matter what issues arose, I couldn't speak freely without risking tension or being treated differently. I was originally referred to this practice by a neighbor who spoke highly of Dr. Galbraith at the time. However, that same neighbor left his practice years ago for the very same kinds of issues I eventually encountered -- primarily poor communication and disorganization within the office. Dr. Galbraith was fully aware of my complicated medical history -- including surviving a coma and dealing with PTSD -- and I had trusted him with some of the most difficult parts of my recovery. A few years ago, he hired a new assistant who, while polite, has significant communication issues. She is extremely shy and often misunderstands information, which repeatedly led to confusion and delays in my care. Despite this, I remained patient and said nothing. Then, about two weeks ago, I received a letter from his office stating that if I wanted "better and faster service," I would need to pay $250 per month -- in addition to my insurance and co-pays. That was the last straw. I decided to find a new doctor and began transferring my care immediately. Before leaving, I needed one final prescription refill. Unfortunately, the same communication breakdown occurred, and I went several days without medication, which left me in severe pain. I called the office upset -- understandably so -- especially given that Dr. Galbraith himself had diagnosed me with PTSD and was aware of my emotional struggles since my coma. Instead of showing understanding or professionalism, I received a letter THE NEXT DAY stating that I was being dismissed as a patient. To say I was disappointed would be an understatement. After five years as a loyal patient and one emotional phone call born out of pain and frustration, Dr. Galbraith chose to cut ties rather than show compassion or accountability. Ironically, I was dismissed for symptoms related to the very condition he was treating me for. While I have since moved on to a new physician, I feel it's important to share this experience. BE AWARE that this practice now charges $250 a month for what they call "better service," and that genuine understanding and patient care may not be part of that package.

There isn't enough space or time to detail all of the wonderful things I have to say about…read moreChantelle and Dr Galbraith. My boyfriend and I have been patients here for close to 20 years and receive top notch care all the way around. We feel so blessed to have had such an educated doctor who truly cares looking out for our health and wellness.

Fantastic physician with incredible experience. An excellent choice as your Primary Care Physician.read more

After seeing my previous doctor for over forty years I found myself reluctantly looking for a new…read moremedical provider. This was such a difficult decision for me but one that had to be made. After deligently researching local physicians I decided to see Dr. Wainwright in Ladera Ranch. I am so thrilled that I did! Dr Wainwright and his staff couldn't have been kinder, from the moment I entered the office I felt at ease and very comfortable. His back office staff was very attentive to my concerns and helpful with the paperwork. Dr. Wainwright took his time to review all my records and listen to my issues. He was so kind, caring, and complete in his evaluation. I never felt rushed or unheard. He saw me, understood me, and most of all respected me. I would highly recommend Dr. Wainwright without reservation and look forward to my next visit with him.

I was seen on a Sunday afternoon by the physician on call. He was knowledgeable, thorough, and a…read morevery good communicator. The visit was not rushed at all, and antibiotic pills were dispensed on the spot, along with an injection. Before going to the office, I did online research about my lab results and compared them to my experience in dealing with this ongoing infection that has lingered for months. The doctor at South Coast Urgent Care knew a great deal about my condition and made substantial suggestions for treatment. I am hoping to make this physician my primary doctor from now on.

The quality of care seemed nice at first with check in but omg I had the worst reaction to my…read morecontrast on my mri. The iv burned so bad and the guy kept going after I told him how much it burned and I had a major reaction that took me out of work. Instead of helping me this place gave me side effects. So painful ouch. Front desk was nice. I paid an extremely high price without insurance to come here and to have major issues.

Excellent Primary Care Provider!…read more The entire team is friendly and efficient. Dr Chang is very knowledgeable regarding all health guidelines based on the latest evidence. He's very open and collaborates with his patients to achieve optimum health outcomes. He's also cognizant of insurance coverage challenges and advises what tests or procedures might result in out of pocket costs. I highly recommend Dr Change to all my friends and family.

I will admit that I have never been one to keep up with my personal maintenance and I haven't been…read moreto a physician on a regular basis since I was in the Marine Corps which was 25 years ago. My new employer charges an extra $50.00 a month for my insurance if I don't get a yearly physical, but their spin is I get a $50.00 discount every month for seeing a physician once a year. Within the last year, Dr. Chang has moved to a new location ( https://bit.ly/31vpBEP ) which is near the corner of La Paz and Moulton Parkway in Laguna Hills. The space is nice for a doctor office and it is reasonably close to my home. The reception desk ( https://bit.ly/2J7YCbU ) is just inside the entrance and waiting area has a decent amount of seating. Once you name is called, the first step is getting your vitals ( https://bit.ly/2qw3CRv ) taken before you are walked to examination room. First time I had an appointment with Dr. Chang was three years ago and most of his criticism had to do with me looking like a human version of the Stay Puft Marshmallow Man. I managed to put on a few more pounds before I became disgusted with myself and lost over 80 pounds in about 6 months. I went for a physical exam because I was having some digestive distress and I guess I was due for a visit because it had been several years between examinations. Dr. Chang did listen and conducted a thorough physical which included the thrilling prostate exam. The first time he did this exam I was like "Oh, my God!" He replied, "I am just putting on the glove." On my most recent visit during the exam I moaned another doctor's name. Don't do that! "Who is Dr. Jones?" "You're the only one!" Some time in the future I will upgrade to the endoscopic examination which is more commonly known as a colonoscopy. For those not familiar with the procedure, you are put into a twilight sleep while a long, flexible tube with a tiny camera on the tip is inserted into your rectum. The camera is guided through your entire colon which basically makes you star of your own Discovery Channel special (I hope they get my good side). If Jacque Cousteau was still alive, I would definitely want him doing the narration: "Slowly, we are going up Rohlin's colon. Up ahead a steak he had in 1988." On my latest visit, I received a fist bump for the weight loss, but Dr. Chang did mention some sun damage on my head and reminded me my shiny head isn't a solar collector. We briefly discussed my diet (which is atrocious), but since I don't smoke, rarely have caffeine or alcohol and not really a fan of narcotics, I am allowing myself a vice. The lungs sound really good and my vitals are excellent for someone in my age group. Rohlinism: If you don't enjoy your vices, you should find some new ones! The only thing I messed up during this latest visit was forgetting to fast which meant I couldn't get my blood drawn ( https://bit.ly/32Id9CQ ) until the following Friday. The technician who took my blood did it right the first time and the whole procedure was over in less than five minutes. I don't have large veins, so it can be annoying at times because technicians from time to time miss my vein. I like Dr. Chang and his staff which is a good thing since I will be seeing them at least once a year for the foreseeable future!

Dr. Lauren and Dr. Chris are both so personable and they really spend time with you. I love that…read morethe office has hours all 7 days and the online check in system makes it easy so we can wait at home instead of sitting in the office waiting. All of the staff are very friendly too.

Been coming to this place for check up and urgent care. They are open all week and the doctors and…read morenurses are great to work with. Online check-in helps saving time from having to wait in the waiting room.

This is the first review I have ever written, and unfortunately it is because my experiences with…read morethis office have been consistently unacceptable. The level of disorganization, lack of communication, and disregard for patients' time is shocking. On multiple occasions, I have needed a basic referral for an urgent medical concern. When I explained my current symptoms and expressed that I was concerned about the urgency of the situation, those concerns were completely dismissed. There was no sense of urgency, no meaningful attempt to help, and no indication that anyone was actually listening. Getting ahold of someone in the office is difficult enough. Once you do, you are met with staff who seem uninterested in helping and unwilling to take ownership of even the simplest patient concerns. What should have been a quick referral process instead required an in-person appointment, extended waiting, and significant time away from work and daily responsibilities. What is most frustrating is that appointments do not function like appointments. Patients are expected to arrive at a scheduled time only to sit and wait for long periods in a crowded, poorly managed waiting room before being called back for visits that last only a minute or two. My time appears to have no value to this office. Healthcare providers have a responsibility to listen to their patients and take concerns seriously. Instead, I left feeling dismissed, unheard, and frustrated. When a patient is describing symptoms they believe require urgent attention, the response should never be indifference. Patients should not have to fight this hard for basic care, communication, or referrals. This office needs to take a hard look at its operations, patient communication, and overall standard of care. Based on my experience, I cannot recommend this practice to anyone who expects timely care, professionalism, or compassion.

On the positive Dr Globus is thorough, caring, and listens to his patients. And very knowledgeable…read more NEGATIVE his staff NEVER answer the phones, it takes over a week and to answer TEXTS. They DO NOT care about if you need refills or not. Shameful how they are allowed to control my health. PLEASE DR GLOBUS read this, your staff are ruining your reputation.

Dr. Basich is intelligent and caring, listens well, and supports patients who want to increase…read moretheir lifespan and longevity through proactive measures.

Wow!!! The turn around with Dr. Basich is amazing. Her energy and effort to try and help even after…read morehaving a hard start with her is amazing. The fact that at first I had lost all faith I stuck by her because something told me I wasn't seeing something because I was really sick and sad. Thank you Dr Basich for not giving up on your patients and turning our relationship around

Ever since I was referred to Dr. Fightlin 1 year ago she's been the most incredible doctor I've…read moreknown and her staff is absolutely so so good. They're also organized and now it's a great great Center then listen to my needs and are very accommodating and resourceful! So if you're looking for a great doctor, I highly recommend Dr. Stephanie Fightlin!

I was referred to Dr. Fightlin by my brother, and I couldn't be more grateful. She's warm,…read moreattentive, and made me feel completely at ease discussing anything related to my health. What stood out most was how individualized and patient-centered her care was--something I've had trouble finding in the past. Dr. Fightlin is incredibly knowledgeable and took the time to explain everything in a way that was clear and easy to understand. I left feeling heard, supported, and confident in my care. She's easily one of the best PCPs I've ever seen, and I wouldn't hesitate to recommend her to anyone looking for a compassionate, thorough, and reliable physician.

Best doctor I have ever dealt with he is thorough efficient totally professional. Amazingly he…read morereturns calls personally. He has referred me to a number of other physicians who are equally wonderful. I highly recommend becoming a patient of his. If there were stars one to five system, I award six. Charlie Maxwell

Excellent care, listens, very knowledgeable. Responsive to requests, very professional. Usual wait…read moretimes within 10 minutes of appointment time. Would strongly recommend.

I always feel heard with I'm meeting with Dr. Krafcik. Many doctors don't take the time to really…read morelisten to their patients. She never rushes through the appointment either. She has an excellent bedside manner, is so professional and overall she's just a wonderful doctor. Her staff is friendly, helpful and very efficient. I highly recommend them!