As a new patient, I was able to complete all patient-info paperwork online before arriving at the…read morepractice. Upon arrival, I was immediately greeted by the friendly and very helpful staff, and was impressed with the office (bright, clean, comfortable, welcoming). Dr. Johnson and Jackie took care of me, making certain that I was comfortable, and understood each step of the treatment process, and readily answered any questions I had. Will definitely be using this as my new regular dental practice going forward.

Dr. Tracy is AWESOME! Our dental care provider for over 15…read moreyears! She has taken care of toddler injuries, adolescent growth, teen teeth-pulling, post-braces polishing and, of course, keeping our families' teeth clean and cavity free! We moved from the Savannah area to the Statesboro area - she and her team have been worth the worth the drive for over 10 years! Thank you! ~Lori M. & family

I love this Dentist...Dr. Cossar. She strives very hard to make sure everything is just right.read more

I am extremely disappointed and upset regarding the $105 fee your office is attempting to charge me…read moresimply for changing my appointment date. I have been a loyal patient of your office for years, and I never expected to be treated this way. Life happens, and sometimes scheduling conflicts arise that require patients to make adjustments. If I had not needed to make proper arrangements, I would not have changed my appointment. Charging a long-time patient such an excessive fee for rescheduling is unreasonable, unfair, and honestly insulting considering my loyalty to your practice over the years. This experience has completely changed my opinion of your office and how patients are valued. Because of this situation, I will not be returning as a patient moving forward. In addition, I am formally requesting a refund for the remaining balance of my dental savings plan since I no longer intend to continue services with your office. Please provide confirmation regarding the processing of this refund as soon as possible. I expected much better treatment and customer service.

The kindness of ALL STAFF members at this office has made a significant difference in my treatment…read moreexperience. I have required extensive dental restoration services, which have been very expensive. Despite my insurance not covering any of my treatments, I have chosen to continue with GSD.

Extremely dissatisfied. I was originally quoted $290 per side for deep cleaning. I got the one side…read moredone previously and came back today for the other. I was told at my appointment that the cost is now $350. I was never informed before my scheduled appointment or when I arrived. I found out as they were about to begin. My teeth do not look or feel any cleaner. I feel completely ripped off.

Parking is a nightmare (they can't control that) but everyone there is amazing and the office is…read moreBeautiful. They work great with my insurance and made sure everything was perfect. They went over what another office said I needed and look out all the unnecessary stuff. Definitely sticking with them.

I'm very disappointed with the way this office handled my appointment. I left work early (losing a…read morepay) only to find out that they canceled my appointment without notifying me ahead of time, and I only found out when I arrived at the office. This shows a lack of respect for patients' time and very poor customer service. I expect a simple phone call or message when an appointment needs to be changed. Unfortunately, this experience has made me lose confidence in this office.

I've been going to Pooler Parkway Dental almost a year. This…read moredental off e always goes above and beyond when we visit. Just recently visited with my two children and the Dentist listened to my kids and helped them With their anxiety as they had services done. Also Since I can't be in two places at once the staff sat with one child and helped her get over the gas while I watched as my other child had their service done! Pooler Partway Dental has an amazing Dentist, hygienist and front desk staff!

General Dentistry: Cleaning, crowns,fillings, etc. Dr…read more Eileen and Dr. Christy have done well by me. "+5" Still got all my snappers. Now, a negative comment ... regarding the "Smile" on-line site. Awkward, cumbersome, and does not like me, at all. Trying to PAY: NO GO. Rejects my info and even rejects an attempt to make a new account using an optional e-addy! Will have to delay $$$$$$ until next cleaning.

The worst customer service !!! Been a patient for over 20…read moreyears and seen this practice fall well below acceptable norms. 3 days for pain & antibiotic medications, waiting 5 days for ANYONE to return my phone calls and falsified returned calls and prescription call-ins. Since Jason left this location, it's fallen in all aspects of customer service. If I NEED a GOOD dentistry service ??, it certainly would NOT BE WITH THIS CERTAIN LOCATION !!

Worst place to get an appointment. I've set an appointment twice and each time they canceled on me…read morewithout notice because they did not get verbal confirmation. They call me at office hours, obviously cannot talk on the phone at work or I'm fired. I give them two email confirmations and they still cancel on me. Now, they told me I could do a walk-in before 7:30. I was there at 7:10, and they told me they're sorry, not taking walk-ins at this time. It's plastered out there that walk-ins are welcome. Just a shady place, the Aspen place in Pooler. Do better. You're blacklisted and I am never recommending you to anyone whatsoever. You think I don't have what to do with my time? Seriously so enraging.

I don't talk on the phone anymore since my smile was mutilated into something ugly and deformed…read morelooking and since the crooked and uneven bite pressure started causing me pain in my jaw. This entire experience has robbed me of my desire to meet people, make friends, or be part of any type of community. The world is an ugly place when a doctor can do this to someone and get away with it. And if you can't trust your doctor then who can you trust? Was the money you got paid ever really earned when the final results are nothing at all like anyone would ever want. You turned something beautiful into something ugly. So forgive me, but I don't talk on the phone anymore. You can have my other pair of shoes. Take my socks too. Sorry about the holes. I haven't bought any new ones since I've been trying to save the money for the surgery to repair this botched one. I'll go barefoot. I used to be a happy person and now I'm struggling to keep my cheeks dry.

After the surgery I told Nicholas Theodotou that the prosthetic is slanted and he said to me, "I…read moreguess you'll have to deal with it". I thought that was an insensitive thing to say to someone who already struggles with being Blind. I wish I would have gotten another dentist and an attorney, but I shook it off and kept going since he had already been paid. They were physically hanging so low in the back that I could stick the whole tip of my tongue between the prosthetic and my upper gums. They were also too big and bulky and sticking out over top of my bottom lip. I had to pull my jaw out forward in order to get my lips to close around them and having to do this caused constant pain in both sides of my jaw. The uneven bite pressure caused the entire side of my head to throb and also pain to my bottom teeth. Eating waas painful and because of the uneven bite pressure and the way I had to pull my jaw out to chew I also had difficulty swallowing even liquids. Talking hurt just as bad as eating and smiling was impossible. One of the implants is sticking out in plain sight and when I smiled, my top lip got stuck on top of them while they stuck out over top of my bottom lip. The prosthetic cannot be removed until the 6-8 month healing period is over. Theodotou told me that I would thank him in the end because of all the money he was saving me. When the day finally came to remove the prosthetic it was instant relief from the pain and pressure they were causing me. That's when I found out that one of the implants wasn't attached to the prosthetic and this became something I had to remind them of at every following appointment because it had to be put back in first and they kept trying to put the prosthetic back in without capping the detached implant. At the appointment for the wax try in, I was ecstatic because they fit in my mouth but it would be another month for the lab to make the final prosthetic. The next month I was excited because I would finally be rid of the painful and hideous prosthetic for one that actually fit, but for some reason they didn't fit and Theodotou said they would have to be sent back to the lab for another month so adjustments could be made. As if suffering in this condition for another month wasn't bad enough, the chunk that was hanging entirely too low on the one side broke off making them feel like I had broken glass in my mouth. I couldn't swallow my own saliva without it cutting into my tongue and I couldn't eat for the fear of breaking off and swallowing any sharp pieces. I was unable to eat for 3 days because that's the soonest he would get me in for what took about 10 minutes to smooth out the sharp broken edges. The next appointment came and again they didn't fit and he started putting all the blame on the lab. He sent them back to the lab for another month to make more adjustments. Upon waiting for the next appointment, the other side of the prosthetic started cracking apart giving me anxiety especially every time I tried to eat. So when the next appointment came and they didn't fit yet again, I was sick of having what felt like a torture device being put back into my mouth and I sat up in the chair about to leave and he put his hand on my shoulder and shoved me back into the chair. I was told that they had to be put back in or the implants could fail. At this point it felt like a cruel game of keep away that they were playing with my teeth and it would be yet another month I had to wait. A month later making an entire year I suffered with that crooked painful prosthetic he finally put the final prosthetic in. It was nothing at all like the wax try in that he led me to believe would be the final prosthetic 4 months ago. It was a copy of the same ugly, bulky, painful prosthetic sticking out of my mouth. When I pointed out that they were sticking out over the top of my bottom lip, he said to me, "Smile and humor me". Then he started to laugh. On my way out his staff was laughing and telling me to smile. I left feeling very violated, abused, and bullied by him and his staff. After the numbing topical wore off I could feel the prosthetic digging into my gums. I immediately made an appointment with another dentist. I knew I was a victim of a botched surgery based on the reactions of the whole staff at my new dentist's office. She was kind enough to fix the spot where it was digging into my gums at the consultation. Then I found out how he had botched the surgery when she did the vital procedure that Theodotou neglected to do prior to the surgery. She was able to get me out of that painful torture device in less than a month, but unfortunately she was not able to get the teeth lined up properly because of the careless random placement of the implants. I will have to suffer another surgery just to correct what Theodotou botched. I came here in need of mercy, grace, and healing but found none of that in Nicholas Theodotou nor the staff at OMS Coastal.

I was humiliated! Staff and nurses talking about me. Refused to even charge my insurance. Laughed…read morethat I couldn't pay the consultation fee, I could have if you had charged my insurance! Unless you are rich, don't bother trying to come here. They are just going to laugh at you to your face! Guess an exposed root isn't considered an emergency. Couldn't even put my name is the system correctly! Don't waste your time, you will literally be laughed at.

Dr Scarbrough is a very friendly guy. In the two years I visited his office, I may have actually…read morehad a face-to-face visit with him three times (four max including surgery days and there were four surgeries/procedures). Most of my fifteen plus visits were only with his assistant Eva in the Pooler office. The surgery plans were changed many times. The information shared with me regarding the MRI and CTs were not consistent which resulted in the surgical plan changing several times. Once surgery was scheduled, I was not fully informed regarding the details of my surgeries nor the extent of the plan to include a graft being removed from my groin. Additionally while in the hospital after surgery on both jaws, I did not get one visit from Dr Scarbrough instead his assistant called the nurses station to check on me. It resulted in my release when I was in no shape to be released. I ended up developing an abscess which required a procedure to drain along with a course of antibiotics. In addition they sent me to collections when they made a in office error with billing a procedure to BCBS. After calling his Pooler office to correct the matter I was told its BCBS and there is nothing we can do about it. After speaking with BCBS, the Savannah office called and notify me of their error which included a sincere apology. In addition, I will be receiving a refund for the co-pay for that day which was over $200. Finally, I'm still having trouble and can barely eat solid food (jaw locks open, I can't close it enough to chew food, and oh my God the pain). Moral of the story...I would highly recommend getting a second opinion (even if you have to pay another copay) before letting any doctor cut open your face...especially this one specifically. Initial visit with him is great but every thing after is subpar.

From the owner: Our surgeons practice a full scope of oral and maxillofacial surgery with expertise ranging from…read morecorrective jaw surgery to wisdom tooth removal. We can also diagnose and treat facial pain, facial injuries and TMJ disorders, and perform a full range of dental implant and bone grafting procedures. Our staff is trained in assisting with I.V. sedation within our state-of-the-art office setting. We make it easy to schedule appointments with our exceptional customer service. While we accept all insurance, unfortunately, we are unable to accept Medicare and Medicaid. Call to schedule an appointment!

Dr. Scarbrough removed some teeth for my daughter (age 10). It was great. They really took their…read moretime with her and made her feel comfortable.

Worse experience of my life. I would never return here or recommend this office. I left there after…read morehaving tooth removed and developed a large blister covering entire top lip as well as several in my mouth. When I called to ask what to do nurse Elaine took my call and was such a rude person to me. She told me my reaction was normal and to use ice and salt water even though 3 days later my symptoms had not improved. Being the common sense person I am, I consulted another doctor who felt I was suffering an allergic reaction and had me take some Benadryl which cleared me up practically overnight. No thanks to this office I suffered needlessly and could have gotten worse.