I went here based off Yelp reviews to have several pairs of glasses fixed…read more One pair seemed hopeless but I thought I'd give it a try. The person who fixed them warned me that the worst frames could possibly snap but he'd give it a try. You can tell they know their stuff too because he knew exactly where I had purchased each frame. 10 minutes later he came back with all of my frames fixed. Gave me a new nice case, and sent me on my way with lollipops for my kids. No charge. Seriously good service. I will definitely go back there when its time for my next exam. Worth the drive from JP which is very quick actually.

Second time coming here for my eye appointment. Last year, the female optician was rude to me when…read moreI arrived for my appointment, and when I picked up my glasses. But I attributed it to maybe she was having a bad day or something. When I picked up my glasses, she just handed them to me, and when I put them on, they were so obviously crooked on my face. I told her they were crooked, and she did a BIG HEAVING SIGH, took them from me, and went back to adjust them. She returned, they were still crooked, and she reluctantly made a second adjustment. She acted like I was annoying her. Zero spirit of service. I recently went in for my annual appointment and things went downhill from there. The same optician was curt to me, mentioning to me that the doctor was running "a few minutes late". Understandable. I asked a few clarifying questions to the optician about timing because there was another appointment going on, and another person waiting there, and she started to get combative and nasty with me. And then, wait for it, she called me "honey" in a derogatory manner. Yes. It's 2026 and a female patient is being called honey by a woman who is clearly unhappy at her job. I asked, "Did you call me honey?" She said "Yup!". I asked her to cancel my appointment. Sadly, I really like Dr. Ding here, but I'll just go back to my prior eye place in my old zip code. I predict that this employee has gotten away with a nasty attitude for a long time. Sometimes, workplaces have people like this.... you know the type, the miserable witch everyone knows is unpleasant to everyone.... and somehow, they are allowed to stick around because nobody has the guts to correct poor behavior. Nasty work. Nasty nasty work here.

Excellent doctor. Great personality and easy to talk to. I have been to several eye doctors over…read morethe years who have given me bad prescriptions making me not wear my glasses. Dr. Reszelbach found my correct prescription and I can see again!

I just walked out of this appointment and feel so much better! I called around looking for a…read moresame-day appointment because I woke up with these horribly irritating bubbles on the inside of my lids. I'm not one to panic, but these are my eyes! And I only get two, so I really wanted to see someone ASAP. She got me in this afternoon and was both thorough and wonderfully easy going. She took my mild hysteria and put the kibosh on it with some clear explanations, common sense and a simple starting point - hot compresses, they were only clogged oil pores. Not wanting me to waste the time away from work, she did a full eye exam as well, helped me understand why I was grumpy with my new glasses (an astigmatism that had never been accounted for) and went over how my particular astigmatism could be difficult to work with (it's on the oblique). Basically, she was easy to deal with and I left satisfied and in a much better mood. The little optical shop she's located in, Pirelli's, seemed pretty cool too!

I have been to the practice twice and have another follow up appointment for an eye condition. Both…read morethe assistant and the doc are incredibly empathetic and patient. I have received compassionate care and have been listened to and have never been rushed with all my concerns being heard. I would highly recommend this practice and appreciate everything offered.

I just moved here from NJ where I was very happy with our eye care doctor. I thought he was the…read morebest. But Dr. Schaeffer at Cannon was even better. She was so thorough and friendly and took her time explaining options and setting up recommendations and meetings with specialists for a particular issue I was having, as well as making a routine exam interesting and informative and actually fun. And also everyone else on staff was so friendly: when I came in again with my son, it already felt like home.

I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Superb service from John; he was welcoming and very helpful; quickly zeroed in on the problem with…read moremy glasses and had a new pair for me within a few days. Then he realized that I needed a separate single-focus pair which would improve my close-up work on my computer - which is very helpful. I will recommend John and this store to everyone.

I appreciate their staff as they always are so helpful and friendly. Truth is we want in for an…read moreopinion and then went to MEEI (Mass Ear & Eye Institute) and the experience and treatment between the two were polar opposites! Our experience at MEEI was horrible from rude staff, unreliability where they didn't return our calls, and more. This place was just above and beyond in comparison!! And felt as if we were at a "5 star hotel" for a private office compared to MEEI's 2.5 star hotel rating... Parking is tight at one of their office location (West Roxbury), but the medical center in Norwood and other place had parking which was helpful! And was free. After deciding to go with this specialist due to their experiences, knowledge, and care (unlike MEEI's), they were responsive to our questions and calls. We appreciated that a great deal. We absolutely adore Mary, one of their office staff in addition to the attending nurses (all were great) and the doctors too!

This eye care facility is is amazing in every way. I had an emergency case of retinal issues and…read moreuveitis all in the same month and was seen within the week without previous appointment. I was also promptly referred to a retina specialist who looked into the issue of floaters/flashes and possible retina detachment. The technicians in both of the Eye Care Specialist locations in Norwood and West Roxbury were extremely capable in their administering of drops, use of all the imaging machines, and their thoroughness in taking my pertinent eye health information to give to the doctors. The doctors I have seen, Dr. Mills and Dr. Agahababayan were both very competent and identified my problems immediately, prescribing effective medications and treatment plans. They were also very friendly and informative about the causes for my issues and suggested courses of action to deal with root causes. Overall these offices in Norwood and West Roxbury were outstanding in every way and I am lucky to have found them. Thank you all.

I had a bad experience here last year. First, I agree that Dr. Idrizovic gave me a sales pictch. I…read moreorginally saw another Dr, who was fine, but I was told I had to return to see Dr. I because she was a dry eye specialist. Not only was I kept waiting over an hour for this appointment, but my insurance didn't cover it so I had to pay for it. Dr. I recommended that I have a series of laser treatments at $250 each. AND she told me a horror story about how I could go blind if I didn't do it. Then, when my glasses came in the alignment or something was way off. I had it checked and redone redone twice. The lenses alone cost $650 because they were progressives with prism. (They were never right but I gave up.) When I told them I couldn't see well enough to drive wearing the glasses, they didn't believe me and said I just had to get used to progressives even though I explained that I had had progressives before. So, I had to return three times and wait a long time even though I had appointments. At the time, I wrote a negative review. The owner contacted me and asked me to take it down and he'd give me a free pair of prescription sunglasses lens. (I provided the frames.) I'm submitting this again because it's a year later and I went to another eye doctor. Now, after a good experience at Boston Vision, I know I was right to complain. Sure, prescriptions change, but I found out the contacts didn't even correct my astigmatism, which is the main reason I wear them, and the glasses were way off. Not only that, but no one tried to sell me any lasers or drops or eye masks. When it came to tests, they carefully explained my choices because some were included under my insurance and others weren't.

I found Eyespot through SearchDoc because I needed to squeeze in my annual eye exam before the end…read moreof the year. Unfortunately, I regret not waiting for my regular optometrist. My biggest frustration was the wait time. At my first appointment, I waited approximately 45 minutes past my scheduled appointment time. At every subsequent visit, the wait was at least an hour. In each case, I spent considerably more time in the waiting room than I did with the optometrist. After reading other reviews, it appears my experience was far from an isolated one. The appointments also felt heavily focused on selling additional products and services. I was repeatedly advised about dry eye concerns and encouraged to purchase eye patches, eye drops, and even consider laser treatments. While dry eye is certainly a legitimate condition, I found it difficult to reconcile the extensive recommendations with the relatively limited amount of time spent examining my eyes and my vision. I also paid for what was described as a custom contact lens fitting. To their credit, the office allowed me to return multiple times for trial lenses until we found a pair that worked reasonably well. However, the overall process felt disorganized. During one follow-up, after another long wait, I was asked why I hadn't brought back a previous prescription so they could determine what I needed next. I assumed the office would have maintained those records as part of the fitting process. By the end, I wasn't even confident that the contact lens prescription I received reflected the final lenses we had settled on. The billing was another disappointment. Several charges were not covered by my insurance, and I never felt I received a clear explanation of what I was paying for or why. The distinction between a contact lens exam and a custom contact lens fitting was confusing, and I would have appreciated greater transparency before agreeing to the services. Finally, I wish optometry offices were more upfront about which tests are included in a routine exam, which are optional, and what costs patients may be responsible for. Patients should understand what they're consenting to before additional tests or services are performed. The staff were polite, and I appreciated their willingness to provide additional trial contact lenses until we found a reasonable fit. However, between the chronic delays, the constant upselling, the confusing billing, and the disorganized contact lens process, I won't be returning.

I can deal with the 3 hour long appointment so that a noob can learn, but once you buy your glasses…read morethere is little to no support to adjust them. I give up. I can't see out of my glasses if they are not sitting right on my face and need them adjusted at least 3-4 times a year. Stopping in is not an option. Making an appointment. Good luck.

Front desk isn't to friendly .Good luck trying to get an appointment for the optical department…read moredon't wanna be too much of a downer. Don't want to forget the eye Doctor and the assistant, her name was Grace was very nice

It's billing is terrible. I ended up paying something I was not supposed to pay. Not going backread more

The Optical Dept at Westwood Eye is phenomenal! I brought my 88 yr old mother for new glasses. My…read moremother has macular degeneration so it very tricky to get an accurate Rx along with it being a very emotional experience for her. The optician, Glynis, was exceptional - went above & beyond to make sure the Rx was correct for my mothers changing vision while also making my mother feel good & have a pleasant experience. No small feat! Glynis's kindness & patience was limitless! I would highly recommend Westwood Eye to anyone! Thank you Glynis for a truly wonderful experience!

the staff is always ready to help! kind pleasant and patient ! wonderful choices of eyeglassesread more

Great optometrist there. Convenient location. Not all of the staff is particularly friendly, but…read morethey act competitive with other stores, including being reluctant to give you prescriptions, which is incompatible with Massachusetts law. I've never had this problem elsewhere, including getting pupillary distance or measurements that would allow me to get glasses elsewhere if I want. It's petty. Also much more expensive than some other places that make equally good lenses with good frame choices, and they don;t take insurance which is of course their prerogative. I hope to follow the optometrist elsewhere when they leave.

I left Neeham Eye Associates feeling a bit frustrated. I use them as my primary optometrist and…read morecame in to see if they could adjust my new glasses from Warby Parker. The attitude I got left me feeling like I wasn't welcome. They let me know that they don't adjust Warby Parker without charging me a fee and couldn't confirm they wouldn't break them. They should note that many people cannot afford the cost of many eyeglasses (they charge hundreds of dollars that aren't always reimbursed) and Warby Parker offers low cost glasses. Adjusting them would take them just a few minutes and help customers feel supported. Instead, I left feeling embarrassed.

I am visiting from Richmond VA. I have a 9 year old with glasses that are difficult to replace…read more.. Which of course means I travel with his older pair (never quite right once new frames and tweaked prescription are gotten used to)... And the frame breaks. Not a full break but enough that a remedy is required as we are traveling 10 more days. That's the back story... The fix is coming from my new relationship with Needham eye associates and in particular Ilana! She helped trouble shoot, ordered frames and even helped to work within a tight time frame! She is the most pleasant person and I certainly hope that she is recognized for her willingness to go above and beyond! I am visiting local family and am thrilled to have made this association! I am grateful beyond words!