Phil did a great job selling our house! We knew we were up against a major challenge in the current…read moremarket. Apparently, there were something like nine houses for every buyer at the time. Still, Phil went all out and did a bunch of things above and beyond to help our house stand out. It worked! We are thrilled that we were able to sell it, and along the way Phil kept us in the loop and held our hands along the way. We highly recommend him.

first of all I am a Veteran. this guy PHIL Shaver scam artist. Beware…read more he had a me on the phone after 15 minutes of stupid home questions about selling he never offered me a price. Beware this guy is a joke from hell. I mentioned all the up grades I had and he still bull shitted me, So don't waste you time and effort. NEVER RECOMMEND

This company is terrible. We rented a house that had safety issues and they couldn't care less…read moreabout my family's concerns. They claim it's typical wear and tear but they don't advertise the house stating wear and tear that will puncture your feet if you try and use the pool. Fine but fix it before more guests rent the house. We left the property after an hour and rented another place so we could enjoy our vacation without worrying about the kids hurting themselves. NEVER Rent from these people.

Disappointing Stay - Would Not Recommend…read more Our experience with this vacation rental, "Live Blissfully," was extremely disappointing and concerning. We arrived at the property around 8:30-9:00 PM on a Friday, only to find that the door code provided did not work. After calling the contact, we were given a new code--which turned out to be the previous guest's code. This was unsettling, as it meant the previous guests still had access to the home during our stay. Upon entering, we were immediately hit with a stale, musty odor reminiscent of an old, poorly maintained property. The house was clearly run down: carpets and some furniture were visibly stained, flooring was scuffed and peeling, baseboards and moldings were chipped, and the overall cleanliness was far below expectations. The home clearly had not been given a proper deep clean in some time. Within minutes of settling in, we found two large cockroaches in the kitchen pantry. Over the course of our stay, we encountered a total of four roaches. This was incredibly unpleasant. When I contacted Rebl Rentals to report the situation, I made it very clear that our guests were terrified to even stay in the home due to the roaches and the overall condition of the property. Despite this, their response was that they would "send someone out in the morning." There was no urgency, no empathy--just a dismissive, delayed response to a serious health and comfort issue. Eventually, Rebl Rentals sent out an exterminator who sprayed chemicals inside the house without any warning, which made us feel unsafe and uncomfortable being in a chemically treated environment. When I raised concerns, I was told the roaches probably got in because we "left a door open"--even though we had just arrived and found one dead on the floor. To top it off, after the technician left, we were greeted with a bottle of Raid and a few bags of chips left on the kitchen counter--as if that was an acceptable solution to a roach infestation. It was honestly insulting. The issues didn't end there. Half the house had no hot water, and the main fridge wasn't cold enough to keep drinks chilled. When a technician came to inspect the fridge, they told us it was "working fine" because there was ice in the freezer. But the freezer wasn't the problem--the refrigerator section was clearly not functioning properly and never reached a safe or usable temperature. The included golf club putter was completely bent and unusable, which felt symbolic of the general neglect throughout the property. Then came the final straw. Two days after we checked out, I received an extra charge on my credit card for "fireplace use"--even though we absolutely did not use the indoor wood-burning fireplace. Rebl Rentals sent a photo of ashes in the fireplace, along with a photo of the very clear "Do Not Use" sign posted above it--proof that we followed the rules. We were still accused and denied any resolution. This charge felt not only retaliatory--coming just after I filed complaints and requested a refund--but also fraudulent. It was 90 degrees in the desert; we had no use for a fireplace, and no way of even getting firewood. I requested pre-inspection photos or video proof of us bringing in wood (which we didn't), and received no reply. After our stay, I looked up reviews for this specific property and discovered that many other guests reported the exact same issues: pest problems, unclean conditions, broken appliances, and suspicious charges after checkout. Clearly, Rebl Rentals and the property owner are aware of these problems and continue to do nothing about them. This stay was unacceptable from start to finish. All I want was some sort of compensation and my money returned from the false fireplace charge. The property is misrepresented, poorly maintained, and the customer service was dismissive, accusatory, and unprofessional. I would strongly advise others to avoid "Live Blissfully."

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Jason is a dishonest and unethical person and terrible agent. Don't trust him. He's nice at…read morefirst, but then turns and does not treat people well. We leased his rental home at 840 E. Riviera Place in Chandler Arizona. It's been almost a month since we vacated. He does NOT return the security deposits and more troubling, he FALSELY claims tenants damage items that were damaged upon arrival, including broken items he stored in his garage. As they say, BUYER BEWARE. Do not invest in him to represent you.

We could not be happier with Jason and Tanya! Jason has offered us fabulous advice on selling…read moreand/or renting our home and Tanya has gone way above and beyond in helping us find a new home. They showed up at our home for the first time not only with sample brochures but with coloring books for our kids. We discussed what we wanted in a house and Tanya took notes so she could start the search. She showed us over 15 homes (not to mention 200+ online) before we decided on the one we wanted, and then helped us negotiate the house out of another contract into ours! She was awesome showing houses...totally prepared with printouts, knowledge of the houses and area, and was even a HUGE help with our kids. She had the kids following her around like a puppy to turn on lights and explore so we could focus on looking at the house and they ADORED her. She was firm with our offer, stood up for us, and told us when we needed to slow down so we could get what we wanted. She ended up getting our original offer accepted despite 3 counter offers. We will close in just over a week! Tanya and Jason combined are crazy wonderful and such an amazing team. She even referred us to a loan officer who is on track to close us in under 3 weeks, something our previous LO said could not be done in less than 35 days! We have been telling everyone we know what a great experience we've had. Update 5/20/15: They helped us rent our old house and patiently waited for us to get it ready. They sent a professional photographer to take pictures that looked so good we were ready to move back in. Posted it on the MLS Friday night, had 3 showings on Saturday and by Monday night had 9 applications to rent. Took us a day or three to call references and run credit on our top choices but then we signed with renters that week. So we basically rented our house in 3 days at the HIGH end of the price range! Continue to be blown away by this team!

We had the best experience with our buyer's agent, PJ Wilkens, of the Carol Royse Team. PJ has a…read morepositive attitude and patience, and was a pleasure to work with. We LOVE our new home and PJ did a great job with negotiating a good, fair price. He understands the market and pricing. PJ also has a solid background in construction, same as my husband, so it was really interesting to hear them talk shop when house hunting. We highly recommend PJ Wilkens and the Carol Royse Team for your real estate needs!

I have had an absolutely exceptional experience with the Carol Royse Team! From the very first…read moreinteraction, The Carol Royse Team's professionalism, expertise, and genuine care were evident. They make what could have been a stressful process completely seamless. The team goes above and beyond to ensure not only sold homes fast but also received a top-dollar, and highest cash offer that can exceed expectations. Their deep understanding of the local market and commitment to client satisfaction shone through every step of the way. You can hear the Carol Royse Real Estate Radio Show on 550 KFYI on Sundays from 2-3 PM. You can also listen to the show on the iHeart Radio app. I am impressed by their innovative approach--especially the unique programs that truly sets them apart from any other real estate service. It's clear that when it comes to home buying and selling, the Carol Royse Team has the buyers lined up and the strategies in place to deliver unparalleled results. If you're looking for a top-rated real estate experience where every detail is handled with care, look no further. I wholeheartedly recommend the Carol Royse Team to anyone ready to make a move. They truly deserve every one of these five stars!

Have volunteered with the ARPIII HOA for over 10 years. Can't say enough about our property manager…read moreSherry Welchlin and her team. Sherry knows our community inside out, forwards and backwards. She listens to our Board and goes above and beyond almost daily. Our reserve fund is in excellent shape, our dues are comparatively low, our community is kept in top notch updated condition, vandalism is handled promptly and this is all done very professionally with a smile and kind words. Days, nights or weekends you know you can depend on our management team. In 2014 a city berm broke during a torrential downpour and flooded our 1,702 homeowner HOA, raising water levels 8 feet in our lake system, blowing off manhole covers, downing trees and Sherry was there knee deep in water with me. Thank you just doesn't quite cover it.

Extremely disappointed with the lack of response and enforcement from the Pecan Creek North HOA…read more For nearly 10 months, I have been dealing with neighboring trees hanging over my wall, excessive debris, constant cleanup, and even property damage related to the issue. Despite multiple complaints and attempts to resolve this privately, calls have gone unanswered and no meaningful action has been taken. What is most frustrating is that the homeowners continue trimming only "their side" of the trees every weekend while ignoring the large portions hanging into my property that continue creating the problem. Meanwhile, the HOA has failed to enforce its own landscaping and maintenance standards. An HOA should exist to help maintain community standards fairly and consistently -- not ignore residents when issues become ongoing nuisances affecting neighboring properties. I have now formally demanded corrective action within 7 days and will be pursuing all available options moving forward if this continues unresolved. Homeowners deserve accountability, communication, and enforcement of the rules everyone is expected to follow.

Just a little added information, our house was in South Tempe, zip code 85284. He knows this area…read morelike the back of his hand. He knows neighborhoods, noise factors impacting areas, age of stock, and floor plans. But this is just one part of the Valley he has worked in.

We have used Shane to sell two houses and buy one, and every experience has been exceptional. From…read morethe initial appointment to go over our needs and comps, he was attentive and took his time explaining every part of the process. When we weren't sure which neighborhood we wanted to live in, he set up showings in all the areas we were considering and helped us narrow it down. When our first buyer fell through, Shane worked quickly to get our home back on the market and under contract again--especially important because we were already under contract on another home. His dedication and knowledge made a stressful situation so much easier. You truly cannot find a better or more knowledgeable realtor in the Phoenix area.

Buying a house is a huge investment for most people. It is a good idea to put some thought into who…read moreyou select to be your realtor. We have worked with Kimberly twice now and would definitely call her again if we decided to move. There are so many new challenges in today's market. Kimberly does a great job at finding what you want and closing the deal. I know I can rely on her to work for my best interests in my absence. She has a huge amount of experience and surrounds herself with great talent. We are very happy we called Kimberly and we think you will too.

I needed a market evaluation done and they got one for me the next day…read more Great service.