Quick service from knowledgeable watch expert. Found him on Google and was very pleased. I trust…read morehim with my watches.

Best place in Tampa for watch repair & Jewelry, outstanding. They also have a large selection of…read moreclocks to buy.

The only NYC quality jewelry store in Tampa Bay! Puts all the others to shame. Very helpful staff…read moreand many designers lines.

I came to Ackermans a couple years ago to have a necklace fixed. It was fixed quickly, but the…read moreservice was awful. I planned to NEVER return. However, last week a friend of mine asked me to pick up a watch for her and I agreed. Again, the service was awful. When I walked in, I was not greeted by anyone. There were no other customers in the store. Everyone looked at me like they had never seen a black person before. There was one gentleman in particular, heavy set white male with a ponytail who kept looking at me with "disgust". Although we made eye contact several times, he didnt acknowledge me either. I will NEVER return to this store and will discourage others from giving them their business.

Phenomenal family business with the utmost care and concern for your sentimental and most beloved…read morejewelry. I came here with a couple of watches to be sized and have the batteries replaced, it was a simplistic request but met with the utmost professionalism and care. I won't go anywhere to have my watches serviced. Additionally the custom jewelry and gems in this place are otherworldly and unique. I can't wait to propose and have Hayman provide our rings.

So incredibly kind and willing to offer suggestions for repairs and ways to "re-do" treasures that…read moreneed a change! Highly recommend!!

I was able to walk in and get exactly what I needed: my new watch sized!! Nick helped right away…read moreand got it done for me in under 20 minutes! Would go definitely go back for his help again!

I made an appointment online to view a very common watch. That watch was unavailable and staff…read moreseemed unbothered by it. They said they're a "luxe watch store" and seemed dismissive of the model I wanted. After telling me they had "600" versions of the one I wanted, they couldn't show me one without upselling me first. After they tried to upsell me and I said I needed more time to think the store employee said "You came in here to buy a watch now you have to check with your wife!?" . Very rude and unhelpful. Would not recommend if you're a casual watch fan on a very reasonable budget.

Horrible and expensive Needed a crown and they replaced…read morewith non matching piece. They didn't even consult if I was ok with a non matching color.

I am convinced that they ruined my watch. I have an old citizen 5510 titanium watch from the 1990's…read morethat was a gift from my mother. I was going to give it to the grandson as its a nice durable watch. I went the day before showed them the watch type and they said replacing the battery would be no problem. I had already looked up on how to do it on google and it said that as long as you don't touch the coils it would be fine. I decided to leave it to the professionals. Well I drop it off the next day and they bang open the case, did not use a watch wrench scraping up the titanium back! They then inform me that it does not work once they install the battery, that they don't make the movement anymore and that was that. If they had had a watch wrench on hand and used it to open the thing ($7 on amazon $10 for a nice one), I might be inclined to give them the benefit of the doubt. As it is I am feeling like I could have done better!

CJ gave me prompt and professional service. Will definitely go back for all my watch needs!read more

Great customer service and the only one capable of completing the service necessary. Best…read moreprofessional in the business at the mall.

They seem to have new owners there. Have dealt with them for over a decade. One of the owners…read moreretired. The buying prices have gone way down and selling prices have increased substantially. Has a whole new vibe inside. I definitely won't be returning here. It's a shame, I really enjoyed shopping and selling to them.

Mr. Tung was excellent. Prompt service, friendly, and professional. Gave me a fair price on gold…read morejewelry. Good repair job too. I highly recommend.

I decided to stop into Richmond time service to get my watch battery replaced…read more It was a Saturday afternoon and there were other customers in the store. I was immediately greeted and serviced promptly. My watch battery was replaced and back working in under 15 minutes and I was on my way. Great and speedy service. I will be back if I need another battery replaced

Just great customer service old school people. I went in and showed them my watch, they said they…read morecould fix it within 30 minutes give me an excellent price and very honest.

I am going to give this store a Generous 3 Stars. I have walked into this store on 2 separate…read moreoccasions; Neither time did anyone acknowledge that I had walked in or speak to me. Keep in mind there were no other customers in the store either time. Also I do not understand why we are in the last week of February and they still have a fully decorated Christmas tree up!? This is either extremely poor taste or ignorance. I am not sure which one. Take the Christmas Tree Down already!

Excellent service friendly I bought a silver chain excellent price I highly recommend this placeread more

Great customer service. The jewelry I bought from there was much lower priced from the 4 to 5 other…read moreplaces that I went to check out. They even let me design a new wedding ring for my wife using the original ring and other diamonds sold to me from there. I bought a Rolex Watch for almost $1,200 less than the other shops. They also took time to inform me how to identify a fake one from the real ones. The staff were extremely friendly and helpful. I will never spend my hard earned money for jewelry to any other store but Arnolds.

In response to Kimberly. I am very familiar with how pennyweight pricing works, as I've been buying…read moreand selling jewelry for quite some time. I will be in touch with Loni. Thank you. I've been doing business with Arnold's for over six years and have always had positive experiences, until now. I brought in a 14k gold brooch to sell, but Ray didn't even bother to look at it. Instead, he went off on a tangent about losing money on resin-filled pieces that turned out to be fake, which had nothing to do with the item I brought in. He didn't even take the time to actually look at or test the piece. It felt like he didn't want my business at all. I was honestly so baffled I left. When I got home, I tested the brooch again. It definitely was 14k gold. I called the store and spoke with Ray. He told me to cut it in half and if it's hollow bring it back and he'll buy it. If he inspected it from the beginning, he would've known that. The brooch was light and there were two tiny air holes on the back. I've been buying and selling gold for quite some time and know what I'm doing. I returned less than an hour later with the brooch and a 10K stick pin I had shown him at the initial visit. The brooch weighed 5 grams on my scale, but when I asked about the pricing, he said they go by pennyweight. After doing the math at home, it appears I was shorted. I always check the live gold price on their website beforehand, and I feel what I was paid didn't reflect their rate. To make matters worse, the 10K stick pin he had just valued at $58 the initial visit was only paid out at $32. I didn't catch this until I reviewed the receipt afterward. With the amethyst stone removed I know it had to weigh at least 1gram. Should have paid out at about $50 not $32! Over the years, I've recommended Arnold's to many people and even left two 5-star reviews on Yelp and Google. I've always worked with Zack or his sister and never had any issues, which is why this experience with Ben was so disappointing. If I choose to sell here again, I will definitely bring my scale to double check weights and pricing. Especially when dealing with Ray. I'd like to add that we don't just scrap at Arnold's. My youngest has bought Pokémon cards here as well. I have to say, they have an amazing selection. Especially when it comes to the Japanese booster boxes.