Harrisburg DB: the first time I tried on dresses for my wedding...it was an average experience. The sales lady (forget name) was helpful but not pushy at all, although their staff lacked professionalism when it comes to how you talk to customers/what you say, at least compared to other HBG bridal shops.
I honestly wasn't crazy about any of the 6-8 dresses I tried on that first trip to David's...if I liked the style, it wouldn't be available in my size to try on (of course- my luck) so more often than not, I had to try on size 20, 22, 26 and pin the gown which TOTALLY did not give me a true idea of what it would look like (I am a 12)...I just can't fathom paying over $1,000 for a dress that I have to "visualize" fitting in my mind's eye.
I tried on so many dresses from a few shops in my area (Alfred Angelo, Cocoa Couture, David's Bridal, etc.) and out of the 20-30 dresses I tried and the 100s I looked at online & in magazines, I found ONE dress I really liked at Alfred Angelo but didn't feel the whole "it's the one!" feeling like I think you should when you find your perfect dress. Even though the AA staff were much more helpful, polite, and courteous, I didn't settle on that one gown because my instinct urged me not to. Thank goodness I didn't....
After visiting DB (HBG) to pick up my daughter's Flower Girl gown, I noticed a beautiful gown in the window from their new designer line. I asked to try it on and whether or not it was available to try around a size 12, and it turned out the display dress WAS a 12! It fit perfectly so I ordered that size in my color and was told the only alterations I may need was replacing the zipper back with a corset lace-up back. This would allow me to adjust the size if I happen to lose/gain weight.
I was called to come pick it up or they ship it after so many days/weeks. I was in the process of moving into a new home so I didn't want that- I went to pick it up and explain my moving situation, and I was told to try it on right there (which I wasn't expecting) and waited a long time to be fitted. If I'd have known you should make an appointment to pick up, I would have done so beforehand. I wasn't aware since I already knew the size would fit and the alterations I wanted. It fit (as I knew already) and I ordered the alterations as I originally planned.
When my dress was done, I received a voice message to call and pick up within a week. I figured this was a time I would want an appointment to make sure the alterations were correct so before I picked up my dress, I called to ensure I would have a set appointment time to arrange for my mother to be there (to see my dress and actually keep an eye on my daughter while I am trying on). The lady on the line didn't understand me clearly, and I had the same issue so both of us were losing patience as I tried to explain I didn't need an alteration appointment- I just wanted to schedule a pick up time for final fitting if that's necessary. After trying to explain what I wanted to do, I was put on hold and eventually contacted back by the front desk.
Apparently, there are only two days per week you can set a date/time to pick up your gown...i expressed They gave me late morning and early afternoon times to pick up, but I work so none of those times worked and the only available evening appointments were late on Wednesday or Friday (after expressing my concern that I work until 4:30, and I wanted my mother to be present since she is from out-of-town and would be leaving early Wednesday evening). Again, they gave me a Wednesday appointment at 7:30, which wouldn't work so instead of trying to explain the situation for the 4th or 5th time, I avoided further frustration by saying I'll just stop by to take the dress home and do my own final fitting there). Let's hope this goes well!
I hear of how this location- and from personal experience of trying on Bridesmaid gowns at the Altoona, PA location- they often do try to order one size larger and expect alterations (see other reviews) I've heard this multiple times from multiple people shopping at the local store and other DB locations.
The sales staff at the Altoona location did the same thing to me with my BM gown and ordered me a size 16 although the size 14 in the BM dress fit perfectly, and my bridal gown was a 12 (also fitting perfectly except for a little around where my waist goes in-which can easily be adjusted with the corset back alteration- $120). I wasn't told until AFTER payment that you can't take a BM dress in two sizes like you can a bridal gown, so now it looks like I'm stuck wearing the size 16 BM gown like a circus tent (unless they exchange it for free- doubtful) because I'm not paying another large cost for alterations when I have enough to buy for my own wedding.
Overall, I rate my experiences with both DB stores a 2/5: 1 for the perfect dress, 1 for flower girl dress & alterations for bridal gown..
Lacks customer service and professionalism. read more