The 1st visit here with my daughter, the future bride, we had Shelly as our assistant. Shelly was just ok. We didn't feel that she went above and beyond and we left without a dress. Fast forward two months and we decided to give David's another try. We arrived yesterday just to look around to see if any new styles had arrived. We saw a few that caught our eye and decided to make an appointment for an hour later. When the time came we were asked if we wanted Shelly again.. No thank you. We were given Donna as our assistant. Donna introduced herself to us and helped us before she was even assigned to us! Donna was patient and kind throughout the experience. She just seemed to understand my daughter's vision and was so helpful. She was so helpful that we said YES TO THE DRESS! Thank you again Donna for going above and beyond for us. read more

David's Bridal - Bridal Near Me - Harrisburg, Pennsylvania

No pretty wedding type dresses. No gowns. Walked in & walked out. Could have been a mother of the bride dress.

My daughter just got engaged and we thought it would be fun to just pop in and see what it was like and make an appointment while we were there, but we thought WRONG!!! Upon entering the store the girls at the desk asked if we had an appointment. We said no, we were...BOTH girls cut us off and rolled their eyes saying how can we expect to be seen without an appointment!!! I replied we do not have an appointment like I said and if you would have let me finish I was going to say we just wanted to look around and make an appointment. They said look around but we can't help you! I was astonished at how rude they were. We walked around just looking at the styles as we had planned and did not see anything classy or elegant. We decided with the styles they had along with their rude attitudes we would not shop here for her wedding dress. A lady overheard us talking about how rude they are how we were so turned off because of how they treated us when we walked in, so on our way out they were like thank you come again! In reply we said we will not be returning. Shopping for a dress is supposed to be fun and an experience to remember for a lifetime! I will always remember their rudeness and NEVER refer this store to ANYONE!!!! We ended up getting a beautiful and very affordable dress 2 days later with an amazing small shop owner. You can look through my reviews to find the shop information :) read more

David's Bridal - Dresses - Bridal Near Me - Harrisburg, Pennsylvania

I had scheduled an appointment for a wedding dress. I had arrived a little early thinking I could look around the store before my appointment. Upon checking in they told me that they would have someone with me right away. After watching the person at the desk ask who would want to help me, they all looked at each other and appeared no one wanted to be assigned to assist me. Once they had pulled the dresses that I had picked out the person that was now assisting another group, even though it was now the time of my scheduled appointment. There were other associates in the store still standing at the front of the store. I was left with my party to continue trying on dresses without the help of an associate. The worker assigned to me did not return until the end of me trying on dresses. I had scheduled an appointment to have someone with me to assist in the dress shopping experience. I would not recommend this store to anyone after the experience I had. read more

No customer service. No one helped with picking out dresses, trying on or with zippers. When I picked up the dress it was very wrinkled. When I asked about it being pressed or steamed, I was told they don't do that . They take them out of a bag and give them out. Everyone else in the wedding party bought online and I should have as well. With alterations the lady doing my hem didn't talk much other than to tell me to stop looking down. When I picked up the dress no one showed me to the alterations room. No greeting and no one to thank me for choosing them. I was very disappointed. This is why business is shifting to online dress shops. read more

One of the most stressful shopping experiences i've had. There's a huge lack of communication in there team so expect details to be dropped. I ordered my dress months ago and it's still not here because they forgot to ship it to me. I then was told it was coming 2 day air and now I find out it wasn't shipped 2 day air and won't be here for another 5 days. I get married in 20 days. Save yourself and shop elsewhere. read more

Felt really rushed during my appointment, wasn't able to browse gowns, very busy in a small store

I purchased a bridesmaid dress for a June 2020 wedding at the David's Bridal (Harrisburg, PA) brick-and-mortar store in November 2019. When I purchased the dress, I was told it would arrive by mid-March at the latest. Another bridesmaid ordered her dress at the same time as me, and she received her order a few months ago. It's now May, and I have neither received my dress nor any new updates on its arrival. Every time I contact David's Bridal customer service team, I am told to "wait one or two more weeks." I ordered this dress in NOVEMBER. I am the only bridesmaid in a June wedding to have not received my dress. Originally, the dress was meant to ship to the Harrisburg store, but since the order was placed, I have changed it to ship to my address instead. Still, it's weeks later, and I do not have my dress. When I do receive it, it will need to be altered, since we purchased a long dress but the bride wants them cut short. At this point, I feel that I won't even have the dress by the time of the wedding, which is absolutely unacceptable. It is completely ridiculous that I have not received my dress yet, and it's equally ridiculous that I have not received any definite answers on its arrival. I would also like to state that as a company, David's Bridal should be ashamed of itself. I've been looking at social media and noticing how this company has wronged customers in other ways, such as changing a return policy over this pandemic to limit customers getting their hard-earned money returned to them. No one wants store credit for a company that so obviously does not care about its customers. I wrote to their customer service email address (dbcares@dbi.com) with similar concerns. The irony of their email address to which I wrote must be lost on them. This will be the last time I ever patron a David's Bridal store, and I will encourage all my friends and readers of this post to shop elsewhere. read more

I came buy to look at gowns as well as have some items altered. Lea and Mary were both ANGELS- so kind and helpful. I have been to formalwear stores with $$$$ prices and didn't receive the level of customer service I did here- absolutely wonderful!! I'm waiting to get my alterations back, so I cannot comment on that yet, but if it's anything like the customer service, I will definitely be back. read more

I don't ever really write reviews but this needs to be said. My parents are celebrating 20 years together and never got a genuine wedding so they decided to do so. We arrived at 11:55 for a 12 o'clock appointment. We waited 15 minutes until I went up and asked where are consultant was. I was told that they were picking out dresses. There was also another group at that also had a 12 and we're taken as soon as they walked the the door. My mom her maid of honor and I had picked out dresses and they just put us in a room and basically made us figure it out our selfs. We finally got someone to come over and they said 2 words to us and walked away. The alteration lady yelled at my moms maid of honor 5 times and then told my mom she needed better bras. I was able to calm my mom down but then we also had a bridesmaid dress fitting and it was everyone fend for them selfs it was super upsetting. And because I'm a plus size girl I asked if they had anything above a 22 and the worked look at me and said no we don't you would have to order it and hope it gets here in time. I'm not happy at all about this experience I really hope that they can understand that everyone is different. read more

What an incredible experience! Tatyana was an amazing help and she went above and beyond to help me find my perfect dress. Would recommend to anyone, as I left very satisfied and ready for my big day! read more

I took my mom and bridesmaids here to look for dresses and it certainly was an experience...and not a good one. I don't know if the consultants work on commission or not but it seemed that way. My first visit was with my mom and sister (maid of honor) to find their dresses. We were told our sales associate would meet us "in the racks" and we were free to browse around. My sister pulled several dresses she wanted to try and a woman eventually started shouting my name looking for us. She gave us a fitting room and that was the last we saw her for a while. My sister found a dress she wanted so we moved on to looking for a dress for my mom. The associate complimented my mom on the dress she chose and insisted we needed to purchase the dress off the rack that same day. We told her we'd like to order it new and were met with "Why would you do that? This one is perfect on her!" I don't know why they push the sample dresses so hard. There was also a mixup at the register when we did go to place the order as several computers were going up and down. My sister lives in California so she needed her dress shipped to her and she was given a hard time about how it would be easier for them to order it to the store then have myself ship it to her. Didn't make any sense to me how that was easier that shipping it to her directly. Stopped back this past weekend with my other bridesmaid and again we were pushed into purchasing a sample dress from the rack for her...It wasn't even the right color! Eventually we found the right dress for her and it was available in the emerald color. When we went to order it I was informed that if I wanted another dress in this color for my last bridesmaid I had to order it THIS WEEK as they were discontinuing the color...I'm not sure if that's true or not as another associate told me it was a new color... Overall the sales people are horribly pushy and treat anyone who's not a bride like cattle. I purchased my dress elsewhere but it looks like brides are top priority here and the wedding parties/prom shoppers are second. Try and get in on a week night but make sure you have an appointment! I did see them turning away people who didn't have an appointment at the front desk. read more

I got my wedding dress, bridesmaid dresses, and flower girl dresses from David's. Every time I went it was a terrible experience. It's very unorganized. Nobody knows what they are doing. They are not accommodating to customers. It's the Walmart of the wedding dress industry. The store is usually a complete mess and your bridal party will probably have to share a dressing room. I went here thinking I was going to save money, but my dress was $900 and I had to pay it all up front. I could've went to a really nice local boutique and paid the same amount in 3 installments! Don't make the same mistake I did! read more

David's Bridal - Bridal Near Me - Harrisburg, Pennsylvania

I decided to swing by David's Bridal, Jonestown Road, to look for a dress for a black tie event in 2 weeks. Immediately upon entering the store, a young lady at a desk asked me to sign in. Truth is, I didn't want to sign in. No sooner, before I had a moment to respond, another young lady asked if she could assist me. I told her I was just looking & thanked her. Then, a blonde-haired woman with glasses, standing at a podium shouted, across the store at, with a distinct TONE, "please sign in!". It actually caught be off guard and caused me to pause. Then she looked at her colleague beside her and made, what was clearly a growl of frustration, right in front of me. This has to be one of the most uncomfortable experiences while shopping. Keep growling and shouting at clients like we are children and you won't see a dime of my money. Not to mention, I will absolutely not recommed this shop while the angry blonde w/ glasses works there. Show some respect. I WAS a customer. read more

I can't even get through on the phone system. It asks you to press numbers, but then doesn't recognize them (I tried from several phones, including a land line). Then it hangs up on you. Don't bother trying to call. Maybe in person better?? read more

If I could give this place zero stars, I would've. Popped in there recently to try on wedding dresses for the first time and left in tears. The whole experience was a nightmare. The second you walk in, you are asked to fill out a form with your info on it. Then, they want all of your groom's contact info, and then try to push a David's Bridal credit card on you, then try to get you to sign up for their videographers and photographers. THEN....you can start looking at dresses! If you are a "plus size" bride (even if you're on the smaller side of "plus size") don't waste your time in this store. Also if you're "plus size" and looking at the Vera Wang dresses (that are advertized as going up to a size 26)...you really shouldn't waste your time here. I am a younger bride and I found 90% of the dresses in this store to be outdated and dingy. And the staff here leaves little to be desired. I ended up at the David's Bridal near Allentown, PA and walked out of there with the second Vera Wang gown that I tried on! And the staff was super friendly. Harrisburg store, you need to get it together. read more

Ugh, quite a pushy sales lady. I just felt like they were herding cattle during the dress-fitting, they were unorganized (I had made an appt, but no one seemed to expect me), and the store was not that clean. I definitely would NOT come here if I ever planned to get married and wanted a wedding dress.... Also, while I tried to explain I may not even be able to be in the bridal party and wanted to know when the absolute latest date to order a bridesmaids dress would be, the saleslady said I had to order NOW, or else I would not be able to get the dress in the right color. Also, sales are final! They don't tell you this until after you've bought the dress... never again. read more

I hardly ever leave bad reviews, but I truly feel like I should give a heads up to other brides, bridesmaids, etc. I went here in July to pick out my wedding dress and it was a horrible experience. I was shuffled out like on a conveyer belt and when I asked the lady attending to us if I could try on other dresses she said a firm no, and that there's only a set number of dresses I can try on. We still had time left in the appointment, but that apparently didn't matter. Needless to say, we left without a dress for me. We did however choose one for my 7 bridesmaids. Over the past 6 months I brought all seven of my bridesmaids myself to try on the dress. I give two stars because 6/7 trips were pretty seamless and quick. However, the last bridesmaid (my Maid of honor) I brought yesterday and when purchasing her dress the lady checking us out tells us no one has ordered the dress. I know atleast four have, I was with them. I told this to the employee but she firmly said "no, they haven't"... but again, I've seen them get the dress in the mail. She then mentions again "yes all five haven't purchased"... yet I have seven bridesmaids. Apparently, they lost two of my bridesmaids sizing information so they'll have to come in and get resized since they can't remember what they were off the top of their head. She then mentions "yeah you need to call those two girls to come in because you're almost too late to order". It was as if what I told her she completely ignored. No apology, nothing. Not to mention that when one of my bridesmaids when trying on the dress, she tried a sample in which the belt on the dress was broken. We disregarded it and she ordered the size that fit minus the belt. When she received the dress, the belt didn't fit. Since all sales are final, she's not quite sure what to do other than make a makeshift belt herself. I highly recommend if you're thinking about going through Davids (this one in particular) turn around! I got my dream dress at Alfred Angelo for much cheaper than any of the dresses I tried on at David's, with much more attentive and caring customer service. Now I highly recommend going there! read more

For a chain-store type of bridal salon, it served my needs for bridal gowns, bridesmaids dresses, and special occasion dresses. I believe most David's Bridals across the country are similar in this sense. The staff at this location could be a bit friendlier, which is the reason for the rating I'm giving. I didn't feel like I had that much of a connection with the person helping me choose the dress I was going to be wearing on my wedding day. Same thing happened when I've gone in with my bridesmaids and seen several other consultants. There were no attempts made at friendly conversation at all, more of a "here's a few dresses, I'll come back and check on you" kind of vibe. read more

I stopped in at David's Bridal today for a bridal gown appointment, accompanied by my mother in law, sister in law, and good friend. The store was packed, as it is a Saturday - plus it's prom season! Despite all of that, my bridal specialist, Jen, was focused, professional, and so helpful! I came in with a very good idea of what I wanted (after visiting a different David's solo just to get an initial idea), and she pulled those dresses and got us set up promptly. Jen helped me every step of the way - from hooking the bustier, to getting into each dress, to lacing up the gowns. Once I found the perfect gown, she recommended just the right slip as well as a beautiful veil. The store manager, Eileen, was also very kind to me and to the ladies who came with me. The checkout process was a bit long, but otherwise visiting the David's Bridal on Jonestown Road was a great experience. I'll look forward to picking up my dress and having the finishing touches and alterations made with David's Bridal. read more

OK, first off, I'm NOT a bride or in the market for bride-stuff. I attend science fiction and fantasy conventions and needed a couple satin torsolettes for costuming. I was quickly in and out with two very well-fitting torsolettes. The fitting went very quickly and I only needed to try two sizes (the second one was the one that fit perfectly). The employee, Jen, was fast and courteous. The only reason this isn't five star is that the dressing room did not have a mirror. Since I was only there trying on an undergarment, I was NOT going to go out into the mirrored area visible to all the rest of the customers. Overall, the experience was quite good and I'd recommend the location for torsolette shopping. read more

I went in for an appt and the associate was very helpful in helping me find what I was looking for. It was my second marriage so I was not going to spend a lot. A month later when I put the dress on again on my wedding day the zipper jammed with nothing in it. The necklace broke when I went to put it on. I called customer service and the most they can offer is a refund for the broken necklace and 15 percent back on the dress. I had no necklace to wear on my wedding day and if not for a sash to weave through the back I wouldn't have had a dress either. What a disgrace that it took so long for them to make that decision after my day was almost ruined from their poor quality. read more

My past experiences at David's Bridal (other stores - in Philly) were poor so I was not looking forward to buying my bridesmaid dress here. However, the employee I worked with was so kind and patient throughout the process. My best DB experience by far was at this store! I think the employee's name was Olivia. read more

I made a appointment to look for a bridal gown for a photo shoot i arrive 15 mins early so I looked around to see what they got but what bother me the most is that when the lady came to help me it seem like because I told her the price I was willing to pay she seem like she didn't really want to help they didn't have nothing in my price I was looking for she really wasn't trying to help me out there customer service is terrible I just thank God I got my wedding dress some where else read more

Just to let anyone who is looking for a bridal gown to avoid David's Bridal. We ordered a dress for $1500. Took 3 weeks to be delivered to the store. Set up an alteration appt. and had to cancel due to Covid. They kept calling to have us come in immediately. They were extremely rude. Finally made another appt. when was well enough for last Saturday. Drove 3 hours for appt. that we had a text confirmation for and they said they had no record of it. We brought the dress home to a local seamstress and tried it on. Doesn't fit right, the front veers off to the right. Called David's Bridal to get a refund and they said their policy was a return could only be accepted for 7 days after purchase. What sense does that make when it took 3 weeks to be delivered to the store Said we could exchange it for one the same price. Wedding is in 3 weeks. No time to order another one. We are going elsewhere to hopefully find something in time. Our experience was absolutely horrible. Called the corporate office. After numerous tries, finally got through to Customer Service. Repeated policy of returns. This has been an absolute nightmare. read more

Connie was wonderful and helped me tremendously!! I went on in not expecting to find 'the dress' at all. I brought my daughter with me and I found the dress of my dreams. It was a last off the rack clearance gown that is discontinued, and I was afraid someone would come in and grab it at the last minute, luckily, they offered me a DB credit line. So I was approved for $1500! So happy and thrilled, my colors are apple and black. The gown is a lovely ivory. Best part is I still have plenty of money left on the credit line to purchase shoes in apple, the monogrammed flower girl basket, ring pillow, book, pen, and garter set in our wedded initials and I am stoked because I have had no luck and scraping up the money to buy anything for the wedding. Now it looks like our wedding is on and planning for the next few months last minute was solved right away with the credit line. Even if you think you'll be denied, go ahead and apply. I know my dress will need a lot of alterations because it is way too large on me, and I want them to add me a corset back to it but it was on sale and I couldn't walk away, so I knew it was the gown for me!! Hoping to see if DB has a long bridesmaid dress with pickups come out soon. I really want pickups on the bridesmaid dresses and all they have is the short one!! read more

Terrible time starting at check out. I wish I could give negative stars. My experience with this particular location was the worse experience ever. Finding my dress was a delight and Caitlyn made that fun and wonderful, but as soon as we went up to the register everything changed. We questioned why they had decided on their own at the very end and were ordering a w16 when I am a size 14 consistently at David's bridal. I was told that I was between sizes and that a w16 was the best choice. That with alterations it would be perfect. I told them my concerns with the bust being too big even with alterations if they got the w16. I was assured it would be fine. We called in the next day to request the size be changed to a 14 since we thought it through further and realized in fact I didn't feel comfortable getting a w16. We were told it would be changed to a 14 and not to worry about it from there out... Everything would be fine. I received an invoice with size w16 on it, I called in confused and was questioned and interrogated as to why I wanted a 14, and was told that with alterations it would fit me beautifully. Again I explained my concerns about the bust not fitting correctly because I'm not that big and assured them I was a 14 (The sales rep responded with "oh, girl problems") I Was told if I didn't like the 16 I could just exchange it later. I finished that conversation, called my dad to explain what had happened and informed him they had lied and had not adjusted the size even thought they told us they would. He called in told them they needed to change the size, they told him they would and would email me confirming. Two days later no email. He calls them back they say they didn't order it because there is only a 14m and not 14w. Again they didn't change the size after we requested, and then we're not going to communicate that fact to me. Unsure of the difference I called to question as to why for the second time we had been told they would change the size and hadn't. I was told that the m means misses and that it is much smaller and not as curvy. The woman offered to assist me the next day with measurements to make sure I was at "peace with the size I ordered" I told her I was not. When I went in to get measured the seamstress and one of the managers informed me that a 14 would not fit me. That there is no way it would fit, that we need to go with a w16 and that alterations would make it just right. They said it didn't matter how much weight I lost because of my bone structure it would not fit me. When I asked about alteration estimates I was told there was no way she could give me an estimate. Two days later the 16w comes in and it was huge! Same seamstress looks over the dress, says yes you see this is wonderful let me set up an appointment for alterations. I ask for an estimate of cost she said $60.00. I left feeling like I had totally been screwed. So I looked at the online measurements for a 14 and was under what they had on their chart. I Called to every David's bridal within 100 miles found a 14 made an appointment to try it on, drove 92 miles, it fit perfectly. Elle the stylist said "it fits you perfect". She even said, you won't even need alterations. I told them I wanted to exchange my 16w for a 14 they said yes come this way. I had expected to have resistance after everything that happened at the Harrisburg location, but they were nothing but helpful. I told them some of what had happened and about the estimate for the alterations, and the manager looked at me in disbelief and said there is no way that would be close to $60 for the alterations you would need for that 16w to fit you. It would be starting around $200. She said there is also no way in the world they should have put me in a W16 size dress because I am clearly not a W. Also the smaller size is cheaper and I got money back which may have played into the pressure of getting a 16w but I don't know. What I do know is that the Harrisburg location employees lied to me multiple times, seemed to push alterations, then didn't give me a truthful estimate for alterations, and from the beginning would not order the dress size I requested... Three times. (When a professional seamstress takes your measurements and assured you that you physically will not fit into a dress, and then it fits you perfectly... It just makes you wonder what is going on). I do not trust them at all. read more

My twin sister and I went to David's on Saturday to find her bridal gown. We had an appointment at 12:30pm, and they weren't quite ready for us, so we browsed around the gowns and waited. Took about 45 minutes for us to get seated (kinda long, but it was a Saturday, so we didn't mind much). Tasha was our consultant and she was excellent. She wasn't pushy or too salse-y, but at the same time she definitely gave us all of the options possible. The dress my sister ended up purchasing was under $400, and absolutely perfect for her beach wedding. Thank you, Tasha! read more

Natalie was GREAT to work with. She harnessed the enthusiasm of our group with humor and grace. She was respectful of my budget and gave good feedback. Thanks, Nat!! read more

Total waste of time. Went in to look for a mother of the bride's dress. All the dresses were a size 16. I'm a size 2. Even if you crimp the hell out of the back to try and get it to fit you're not going to get a good idea of what it would look like. I asked the sales girl if she had any gowns smaller. "No. That's it. Try on brides maids gowns if you're that small." Seriously? No help whatsoever. No customer service. Just a bunch of sullen, lazy girls standing around looking resentful that they were working there. Tried on some brides maids gowns and looked ridiculous of course. They are made for young women not moms. Avoid this place. Waste of time. read more

Alterations: A little pricey. But couldn't have been more helpful, and communicative with the bride and bridesmaids. I've had 3 dresses altered here and have never had a problem. Would highly recommend. Dress Shopping: Not Great. Not awful. If you get the right representative, it can be a great experience. Other times, it's highly disorganized and feels like a waste of time. read more

The first time I tried on dresses for my wedding...it an average experience. The sales lady (forget name) was helpful but not pushy at all, although their staff lacked professionalism when it comes to how you talk to customers/what you say, at least compared to other local bridal shops. I honestly wasn't crazy about any of the 6-8 dresses I tried on that first trip to David's...if I liked the style, it wouldn't be available in my size to try on (of course- my luck) so more often than not, I had to try on size 20, 22, 26 and pin the gown which TOTALLY did not give me a true idea of what it would look like (I am a 12)...I just can't fathom paying over $1,000 for a dress that I have to "visualize" fitting in my mind's eye. I tried on so many dresses from a few shops in the area (Alfred Angelo, Cocoa Couture, David's Bridal, etc.) and out of the 20-30 dresses I tried and the 100s I looked at online & in magazines, I found ONE dress I really liked at Alfred Angelo but didn't feel the whole "it's the one!" feeling like I think you should when you find your perfect dress. Even though the AA staff were much more helpful, polite, and courteous, I didn't settle on that one gown because my instinct urged me not to. Thank goodness I didn't.... After visiting David's Bridal to pick up my daughter's Flower Girl gown, I noticed a beautiful gown in the window from their new designer line. I asked to try it on and whether or not it was available to try around a size 12, and it turned out the display dress WAS a 12! It fit perfectly so I ordered that size in my color and was told the only alterations I may need was replacing the zipper back with a corset lace-up back. This would allow me to adjust the size if I happen to lose/gain weight. I was called to come pick it up or they ship it after so many days/weeks. I was in the process of moving into a new home so I didn't want that- I went to pick it up and explain my moving situation, and I was told to try it on right there (which I wasn't expecting) and waited a long time to be fitted. If I'd have known you should make an appointment to pick up, I would have done so beforehand. I wasn't aware since I already knew the size would fit and the alterations I wanted. It fit (as I knew already) and I ordered the alterations as I originally planned. When my dress was done, I received a voice message to call and pick up within a week. I figured this was a time I would want an appointment to make sure the alterations were correct so before I picked up my dress, I called to ensure I would have a set appointment time to arrange for my mother to be there (to see my dress and actually keep an eye on my daughter while I am trying on). The lady on the line didn't understand me clearly, and I had the same issue so both of us were losing patience as I tried to explain I didn't need an alteration appointment- I just wanted to schedule a pick up time for final fitting if that's necessary. After trying to explain what I wanted to do, I was put on hold and eventually contacted back by the front desk. Apparently, there are only two days per week you can set a date/time to pick up your gown...i expressed They gave me late morning and early afternoon times to pick up, but I work so none of those times worked and the only available evening appointments were late on Wednesday or Friday (after expressing my concern that I work until 4:30, and I wanted my mother to be present since she is from out-of-town and would be leaving early Wednesday evening). Again, they gave me a Wednesday appointment at 7:30, which wouldn't work so instead of trying to explain the situation for the 4th or 5th time, I avoided further frustration by saying I'll just stop by to take the dress home and do my own final fitting there). Let's hope this goes well! I hear of how this location- and from personal experience of trying on Bridesmaid gowns at the Altoona, PA location- they often do try to order one size larger and expect alterations (see other reviews) I've heard this multiple times from multiple people shopping at the local store and other DB locations. The sales staff at the Altoona location did the same thing to me with my BM gown and ordered me a size 16 although the size 14 in the BM dress fit perfectly, and my bridal gown was a 12 (also fitting perfectly except for a little around where my waist goes in-which can easily be adjusted with the corset back alteration- $120). I wasn't told until AFTER payment that you can't take a BM dress in two sizes like you can a bridal gown, so now it looks like I'm stuck wearing the size 16 BM gown like a circus tent (unless they exchange it for free- doubtful) because I'm not paying another large cost for alterations when I have enough to buy for my own wedding. Overall, I rate my experiences with both DB stores a 2/5: 1 for the perfect dress, 1 for flower girl dress & alterations for bridal gown.. Lacks customer service and professionalism. read more

My first experience at David's Bridal in Harrisburg was awful. I had found a dress I loved at a salon in Chicago, but couldn't find a shop in the Harrisburg area (or within 200 miles of it!) who carried the designer. David's had a dress that was similar, so I decided to check it out. The girl who "helped" us did anything but. I can't remember her name, but the experience wasn't good. She put me in a puffy petticoat, even though the dress I was trying had many layers of tulle and didn't need any extra oomph. I left that day sadly discouraged that I wouldn't be able to find anything like the Chicago dress. Fast forward a couple months, and I'm still without a dress, and fast approaching the comfortable date to order one in time for my wedding. My MOH convinced me to go back to David's to try on more dresses that I wouldn't have previously considered. Caitlyn(?) Gobbel was wonderful! I tried about 6-8 different dresses, and then the last dress I put on was the one from months before, the one that was similar to the Chicago dress. Caitlyn suggested I step to the edge of the platform so the dress could hang over the edge, letting the skirt lay the way it would after I have it hemmed. She also brought over a beaded sash, thanks to my MOH's suggestion, that made the dress look so much like the perfect dress in Chicago, that I knew I had found my dress! No issues with checking out that evening, and I was very surprised to hear that the dress had come in 2 weeks earlier than estimated. That phone call left a lot to be desired also. The girl who phoned me said I'd have to pick up the dress within a week. I had a question about removing the dress from their store and still having alterations done. Instead of answering my question, she transferred me to the seamstress, who doesn't speak English clearly enough to be understood over the phone, or to understand the caller. After several transfers back & forth from Receiving to the seamstress when I requested to speak to the manager, I finally hung up and called the store and spoke to the manager. She seemed disappointed that the girl in Receiving couldn't answer my question, but was able to answer my question rather quickly and reassure me that the concern I had wouldn't be an issue. A few days later, I went back to the store to pick up my dress and sash. I asked the seamstress who was there at the time (not the one I spoke to over the phone) for an alterations estimate, and was told it would be about $250 to take the hem of the skirt up & put on a simple bustle. I'll be checking local seamstresses for other estimates. Caitlyn was fantastic, but I'm not impressed with any of the rest of the staff, with the exception of the manager who was helpful. 03-26-2015 Added a star because Alicia was a huge help and super friendly on the phone this evening. She even called me back after two calls I had made to the store, to make sure they had all of the right information for my bridesmaids dresses. (What I had given her tonight conflicted with information that was in my account from a previous visit to the store.) read more

This rates as some of the worst customer service I've ever experienced. Both in person and over the phone. If you want a David's Bridal dress, I would recommend any other location. read more

I was for the thoughtful of all people that helped me find my special dress for my wedding.

The first time I went in to look for prom dresses for my daughter, I was completely ignored. I had to ask the woman at the counter for assistance and she then directed me to a wonderful lady named Jennifer who assisted me in setting up an appointment to come back and look for dresses and even helped us pick out a few ideas for our appointment. When I returned a few days later, a lovely young lady named Grace assisted us with all of our needs. She helped us find ideas, made sure my daughter and I were both comfortable and even went to look for other dresses for us. I only rated a 3 star due to my initial experience, but other than that, I would say most of the ladies at David's aim to please and go out of their way to do so. I would recommend them for any prom/wedding needs. Hopefully, you will be greeted upon entry. read more

Everytime ive been in Davids Bridal between finding a brides maid dress, to ordering and picking up service has been horrible. Unwillingness to help, understaffed, unpleasant, id have more luck ordering everything online and going elsewhere for alterations. However, I did get my dress on time and in the correct color and size. read more

Wonderful associates here! I came in only knowing my price range. Spent two hours with an associate while she went through dress after dress with me. She helped me figure out exactly what I wanted. Wonderful experience! read more

Went to David's in a pinch when I ordered a dress from another store and it came in looking horrible. I wasn't greeted or asked if I needed anything when I walked in (no big deal, but would've been nice..) and I found some prom dresses to try on. I looked around for someone who could get me a fitting room and when I found someone to open it she sighed, opened it, and walked away. I tried on 8 dresses that night, and 7/8 were damaged. Rips, tears, beading coming off, pulls in the fabric- YOU NAME IT. When I said something, the woman said "well the seamstress could fix that for you." I just wanted to take home a nice dress. I found one I liked but had to order in from another location. The selection just really sucked. I wish I would've just gone to Renaissance... read more

DONNA, as she wrote it in all caps on the appointment card, tolerated me way too well to not write about a great experience. My good friend is getting married and I am a bridesmaid for the wedding because I wasn't good enough to be the maid of honor. Donna helped us both through finding dresses and she was absolutely wonderful. I appreciated her having a good time with us because an occasion like this should be fun! If you are looking for a great stylist, Donna is the lady to go to. ** Only 4 stars because a larger jewelry selection would've been nice read more