Made an appointment to try on dresses. I was greeted by ghetto fabulous straight from the hood! She obviously did not want to be there. I told her exactly the dress type I wanted and size. She told me to look around for my size and showed me the fitting room. Thank god my daughter was there to zip me she was sitting at the register up front playing on her phone. I got disgusted and left in less than 20 minutes. They have lost my business and both of my daughters business as well. We will go some where and spend thousands of dollars where the worker doesn't look and act like a walking mugshot. Came to Rebeccas boutique was treated excellent and walked out with my dress the same day. If you have a modicum of class go else where. read more

They were rushing the bride to be while at her last fitting. Repeatedly stating you can take the dress of whenever you are ready. Although there were other people there to try their dress on as well, I felt that it was her time, she paid for the dress and she needed to make sure that it fit her properly. We paid no mind and made sure that the bride to be was satisfied with her dress. Also, it was brought to their attention that they didn't put the dress in the bag properly. After it was brought to their attention, they put the dress in there properly. It doesn't take much for that to get wrinkled. Their AC was out. It was so hot in there that it turned my hair from curls to straight and stringy. The 2 stars came from when we walked in, we were greeted, and they were friendly. The 2nd is that they do have a really nice selection of dresses. read more

David's Bridal - Bridal Near Me - Louisville, Kentucky

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I just need to vent... I've had this bad feeling about my wedding dress for weeks now, and unfortunately, I was right. I've been waiting on this dress for what feels like forever. Last week, I called to check the status. The girl put me on hold, then came back and told me it would arrive at the warehouse on 9/29. Originally, I was told it would already be here by then. She assured me I'd probably have it by the end of this week. Yesterday, because I'm stressed and impatient with the wedding so close, I called again. I was told the dress should arrive any day, but they'd have to call me back. The girl promised she'd call last night or first thing this morning. No call. So today I called again. They said they'd call me back--which they actually did--leaving a voicemail that UPS had just dropped my dress off at the store after accidentally delivering it to the wrong stop. I rushed over to pick it up. I asked to try it on again, because I had this gut feeling. Sure enough, I put it on, step out for help zipping it, turn to the mirror... and there's a stain on the front of the dress. When I first tried on dresses, I had pointed out the exact same stain on one of their samples. I went straight to the manager, and she told me this was the dress that was delivered today. I asked to see the order slip as proof, and she got rude with me--snapping, "What, do you want a free dress?" I demanded to see the original sample dress I tried on, but of course she couldn't find it, because it was the same dress she was trying to pass off as my order. She finally said she could have a new dress in by Friday. I agreed, because that's the dress I ordered in the first place. But after arguing with her, being cussed at, and literally being told she was "not f***ing lying," I was so upset I just demanded a refund. So now--I have no dress. I still reached out to David's Bridal customer service via live chat, and guess what? They told me my order hasn't even been delivered to the store yet. It's still at the warehouse and should arrive by the end of this week. So tomorrow morning, I'll be at that store asking for the general manager and corporate read more

I got my wedding dress from here last October. I just took it in for alterations three weeks ago with my wedding being only a few months out, my fiance (no ex fiance) called off the wedding. I got ahold of alterations as soon as I could and they told me they hadn't gotten to the dress yet but took my name and number because I said I wanted to cancel it. Someone else called me back and put me on hold and told me that the dress was almost done. So now the dress cannot be returned and I'm stuck with one of their more expensive dresses and can't return it even though nothing got hemmed. It was adjusting the mesh neckline and adding a bustle. I'm so sick and already going through a hard time cancelling the whole wedding but now have to just sit on owning this dress unless I can have someone else buy it from me. read more

THANKS KIM!!! You made my granddaughters day so special. You listened to her and payed attention to every small detail. With your wealth of knowledge she said yes to the dress.I loved the way you made it all about her! Oh, and kept her in her budget. read more

Yesterday I came to do Prom Dress shopping with my daughter. Yasmin was so helpful and patient with my picky daughter. She even got her to try on some styles she normally would not have attempted. We didn't buy immediately but have a feeling our final purchase will be from there after looking around a little more. I've been here before to find a friend's wedding gown and my bridesmaid dresses and always had a fantastic experience. Cost is budget friendly too. The only reason I didn't give 5 stars is because of their purchase policy. Where if you order something and it comes in and doesn't work, you can't a refund and only exchange. read more

The staff was so friendly. They had a lot of dresses that I tried on that I like and that was in my size.

It's safe to say that dress shopping is one of the most important aspects of an any wedding. Think about it: there's a show called "Say yes to the dress" but have you heard of "Say I do to the shoe"? or "Tie the knot at this spot"? Thought not. For dress-shopping, David's Bridal was a solid 5 stars for me. The best part was being able to peruse their website before my appointment, and my stylist, Kayla, being able to pull my favorite looks right off the rack for me when I arrived. Once she had an idea of what I liked, she was able to bring more dresses over. She was friendly, courteous, and completely no-pressure (in contrast to a nightmare experience that I had at another store). I was 99% sure that I had found the one by the end of my appointment, but wanted to sleep on it and come back for another appointment, which they happily allowed. On round 2, I got to hold up the sign that said I had "found the one" and ring the bell. I also liked how much more empty the store was this year than usual (2020, which means social distancing and strict observations of indoor capacity) which made for a less hectic experience. My experience with alterations was just "meh". Even with them having sparse appointments (again, 2020), I felt rushed. Also, as other people have mentioned, they are overpriced. I realized after the fact that they upcharged me for some things that I didn't really need (like more buttons than necessary on my dress's bustle, and extra padding in the bodice's cups). If you have time, I would recommend that you shop around and go elsewhere, both for a less harried experience and a better price. Overall, though, I have recommended David's to several people already for finding "the one". read more

I will be a bridesmaid this June and the bride has asked her party to pick dresses within a specific color scheme. While she knew David's carried several of the colors, she said we were welcome to shop elsewhere; however, after stopping in a few shops and visiting local stores, this felt like my best option to find a dress. The website stated dresses could be ordered and most arrived in 6-8 weeks. My impression this varies my style and color. I was also encouraged to visit because dresses could be purchased from the rack. I didn't have an appointment, but was greeted by an associate who was leaving for the day. She walked me over to the bridesmaid selections and explained how they were sorted by style. The store was busy with families picking out wedding dresses and prom dresses, but I was happy to not bother a stylist and shop on my own. The selection of colors and styles are truly great, especially compared to other shops. The dresses come in short, long, strapless, 1 shoulder, fitted, flowing, etc. All of them have a soft, feminine look and a woman of any body type can find a good fit. I appreciated so much that sizes 0-26 were available throughout the racks. Most dresses ranged from $130-200. I was also excited to see a deal for $30 off any bridesmaid dress. After picking out a few dresses, I was given a dressing room. I was flustered to see there are no mirrors in the dressing room, which forces you to come out on the showroom floor around other people. HATED THIS. The store was busy with a mix of women, men and kids, and I was stuck in the middle of them. Periodically a stylist would ask if I was okay, but he was understandably busy and I'm sure those groups had appointments with him. I was happy to find a dress in the right color and size, plus a great price. Another associate helped zip me up and answer questions about the dress. I learned I could order a new one and have it arrive 2 weeks prior to the wedding, for no extra charge. Since I don't need alterations, this was great because the floor model had a few imperfections. The $30 discount was applied and I was given a certificate for Shutterfly. I'm relieved to be ready for the wedding and was appreciative of David's selection of dresses, plus their help to a walk-in. Their stylists truly hustle. Their hours run until 9p which makes it convenient to most schedules. read more

David's Bridal - Illusion mesh long dress in plum - Bridal Near Me - Louisville, Kentucky

I'm not sure what experiences others have gone through so I'm not going to judge their reviews, good or bad. My friend was getting married and wanted us to get our bridesmaids dresses here. The process of getting the dress and altered was pretty simple. Everyone is really nice and helps you when you need it. The prices are standard for the typical wedding. Luckily I got my dress for 63 dollars which was a steal because I budgeted 200. They have a lot of options to choose from. They only come in even number dress size. I wear a size 1 and had to order a size 2 with a lot of alterations. The alterations department is expensive. I'm not going to lie. My alterations came out to be 160 dollars. Also make sure you try your dress on in the store. The first time I got alterations I tried it on and I felt like I couldn't breathe. I had them fix the issue and it came out perfect. Overall, not a bad place to get dresses for someone's big day. read more

We had a bridal fitting on a saturday a couple of weeks ago and my review was 3 stars due to some issues with our experience. The store manager contacted my daughter, the bride and apologized and invited us to come back in for another appointment which we did tonight. The entire experience tonight was what we had been expecting the first time around. Our attendant Kayla was excellent. She brought dresses for my daughter to try on based on her preferences in addition to ones we picked. She was attentive friendly and professional. It was a fun evening that will be memorable for my daughter and her dad and I and her maid of honor. Thanks to the manager for reaching out to us and offering us another opportunity to try on an array of beautiful bridal gowns. read more

David's Bridal - Dress I told my daughter I was wearing to her wedding. NOT. but I love it. - Bridal Near Me - Louisville, Kentucky

David's Bridal is a no-go for me. I had a friend who decided to get our bridesmaid dresses from here, and it was definitely a mistake. My friend and most of the other bridesmaids lived in Texas, so I will say that it was easy for me to be able to get my dress without having to travel all the way over there. That's about it with the positives. When I came in for my try-on appointment, I was not greeted or given any form of acknowledgement. There was a woman sitting at a table up front who told me to write my name down on a list. I did not feel welcome here and kind of felt like I was just a part of their assembly line of customers. The rest of the try-on process was pretty easy and fairly quick. The dress was really pretty and looked very nice. 'Looked' is your keyword. Two weeks before the wedding, we all received our dresses in the wrong color. My friend had a total bridezilla moment and I don't blame her one bit. After going through a huge headache, they did expedite the correct dresses to us. You know, I totally get that things happen. That's fine. What is not fine are multiple occurrences, and you can't even get friendly service out of it. On top of this happening, TWO of the bridesmaids dresses completely ripped open while we were getting ready. FOR THE WEDDING. It was so bad to the point where someone had to come in and sew the dresses shut, and then be completely cut off of them afterwords. For us lucky ones, we only had to deal with the struggle of difficult zippers. I am glad I went through this before I get married, because now I know that I will not go here. David's Bridal has been around for a long time but unfortunately seems to go through all sorts of issues. read more

After the recent experience of shopping with my sister-in-law for bridesmaids dresses for her upcoming wedding, I wanted to upgrade my review a bit. We visited David's Bridal for our appointment on a recent Saturday. Now seeing DB on a weekend and then also on a weeknight, I can easily say a weekend is *NOT* when to go. It's chaotic with several parties looking at dresses all at once. But our clerk helped us select some dresses and off to the fitting rooms we went. Considering the bridesmaids live in several cities, my sister thought it would be best to go with DB considering we could all find a location to visit. The group of three of us tried on several dresses. At first it seemed like the clerk wasn't listening to my sis at all when it came to her dress preferences, but she understood more as the appointment went on. We ended up with a pretty but average dress at the end -- or so we thought. My sister wanted to think on it and ultimately decided against it. So back to DB we went. This time around we went on a weeknight, which made for a much for relaxing experience. I feel like we tried on several of their dresses. If you don't want drape-y dresses, there isn't a ton to look at. Though their formal collection, compared to the designated bridesmaid dresses, offered additional options. But in the end, we found a dress that's the color my sister wants and is more modern and interesting than the prior dress. In the end, I'm upgrading my review because our clerk helped us until we found "the dress," without showing frustration. There seem to be regular sales. And the purchasing process was pretty easy after we had the dress picked out. read more

This review is both in regards to this particular David's Bridal and David's Bridal in general. I have no issues with the customer service with this David Bridal and I think it is well run. I do however not like David's Bridal in general. I came here for my bridesmaid dress for a wedding. I also used them for my bridesmaids in my wedding. Both times I feel like I drastically over paid for the quality of dress I bought. They don't have sales aside from the 20% sale they always do for bridesmaids. I was in a wedding where the bride used Lulu's an online boutique and my dress was half the price of the one I got at David's AND I felt the quality was much better and I enjoyed the dress and could see myself wearing it again. I wish I had used an online boutique like Lulu's and saved my girls some money. I highly recommend checking them out first before going to David's. Aside from cost, I really am not impressed with the amount of styles they have. In my color for my fabric type they had all and all about 5 dresses to choose from. They all were plain and felt somewhat dated. I hate to say it but once again, that online boutique Lulu's had a way better selection and they were all super cute and flattering on multiple body types. The styles at David's seem to only work for a very specific type of person. Lastly, the store itself is plain and dated as well. I wouldn't want this to be the place I bought my wedding dress in part because it just doesn't give you the one on one treatment I would want for my wedding dress. Everyone is sharing floor space and as far as I could tell, the people had at least 2-3 brides they were taking care of so you felt rushed the entire time. Not the way I want to pick out my dream dress. I don't think it is as much that this store is bad at managing as much as it is a David's Bridal and they don't give you the same level of service that a small bridal shop does. But all and all I feel like I can only truly give it a 3 because the store is just average. read more

I was here about a month ago to find bridesmaid dresses for an upcoming wedding. Thank goodness for a late Sunday afternoon appointment. The consultant was extremely helpful and had 2 rooms set aside for us to try on dresses. The store wasn't busy so we weren't rushed at all. We tried on probably 10 different styles and the consultant was extremely patient as we worked on finding "the dress" for the bridesmaids. We ended up finding a dress within our price range and that looked good on each of our body types. There were plenty of sizes to try on as well so we got a good feel of what size we would need. We found our dress in less than an hour, which was awesome with 3 differently shaped women. We have a person that lives out of town as well so it was nice that the consultant logged the information of the dress. The out-of-towner can just tell her location the brides name and she can order her dress without having to drive to Louisville. Once we had agreed on a dress, the checkout process was quick and efficient. The only complaint is that there was pressure to buy the dress that evening to allow time for delivery and alterations. The wedding is in November so there was plenty of time. However, to check it off my list, I went ahead with the purchase. The dress was on sale for $20 off so it seemed like a good deal. Lo and behold, 2 days after my purchase - the dress was on sale for $30 off. My advice is that if you have the time, definitely watch for sales. Our bride receives emails about specials on a pretty regular basis. I was quoted a 4-6 week time frame for my dress to arrive. Imagine my surprise when I got an email the following week stating that my dress was ready for pick up. They were packed when I picked the dress up but it only took about 5 minutes for them to pull my dress and me to be on my way. Overall, it was your typical David's Bridal experience. Pleasant and efficient but nothing special. read more

Recently visited this David's bridal to find the perfect bridesmaids dress for my brother's wedding. Just shopping for bridesmaids dresses the bride was looking for neutral colors. Gold's Silvers Champagne Beige and Copper specifically they had quite a big selection. Having a store like David's make shopping easy for all of us who are busy bees and can't all make it to the store together. We would all go try on dresses and be able to photograph and share them to find the perfect one for each of us. Knowing they would be able to accommodate us on size and availability for the quickly upcoming day. Happy to say that we easily found our bridesmaids dresses and when I went back they even had my size in stock! They honored the online 20% off discount. And the staff was all very friendly in store each time I went. Not my favorite thing to do but David's made it quick and easy. Happy to mark this off my list!! read more

David's Bridal - Front of store. - Bridal Near Me - Louisville, Kentucky

Went today, first Saturday in January. Boy, was this place hopping, brides & girls looking for special occasion dresses. My daughter was looking for her bridal gown. Her 90 minute appt. was scheduled at 12. She registered & her bridal consultant came soon. We had a large party of 7, not counting the bride. Chairs were arranged for all of us. The bride & her maid of honor (both my daughters) were told to go look around. I went with them. One dress was taken to the dressing room, & I was asked to help her while dresses were pulled. I had to go find the consultant to get a different size long line. She acted quickly. After Sarah came out in the first dress, my other daughter took over with helping. And she did a lot. After about an hour, our consultant had to also help girls looking for prom dresses. Now, we are the kind of people who don't mind helping ourselves, but I am slightly bothered that we did have to rely on my other daughter so much. At least she knew what to do. I don't believe that a bridal consultant should be shared with other clients in the store. The consultant was good at pulling a number of different dresses for Sarah. She was also nice & pleasant. Sarah did find her gown there. It is David's Bridal; don't expect Kleinfeld's. By the way, they are hiring. read more

As a bride, I was not at all satisfied with the appointment my bridesmaid and I made. The consultant was more concerned with another group of two bridesmaids trying on their dresses with a big group in tow. My first appointment was down in south Florida and they were awesome with me and my niece (junior bridesmaid) Kind of seemed like Elizabeth could not be bothered with me and my bridesmaid. Not helpful at all and fairly rude. Luckily I already knew I wanted to buy that dress. This was also back in November as I'm finally getting around to posting a review. I picked my dress up in January and at-least the girl at the counter was nice. But don't waste your time at this location. Go to a boutique and/or shop online for bridesmaids dresses. read more

I went to David's Bridal to pick up a bridesmaid dress that had already been picked out by the bride. While waiting in the parking lot, I definitely was preparing myself for a rundown store. ( the outside is nothing happy to look at). surprisingly the store was clean and the staff was friendly. I believe it was Megan who helped me. She was so kind, knowledgeable and helpful. Thankful for the time she spent with me and the service I received. The store didn't have the color of the dress I needed but was able to try on my size. I've not received the dress yet, but was told they'd call when it came in. read more

I would like to say that I'm a personal space type of person and not a girly girl. I thought the process of finding my perfect wedding dress was going to be horrible cause being plus size usually makes life harder. The salesperson I received was Skylar. She was completely amazing! I must have tried on 10 to 12 dresses! It went so easy, and Skylar told me I was beautiful in any dress. I loved my experience, and if you go to this store, you should definitely ask for Skylar. I was really glad that she made this experience a great one and one I will remember forever. read more

We had a wonderful experience at David's Bridal last weekend picking out my daughter's wedding gown. The store was absolutely packed but the staff was very efficient in getting us assigned a consultant and arranging a fitting room. I have a feeling that this store is always full and I have a feeling there is a lot of emotion since - let's be honest - they are dealing with brides and mothers of brides!!!!! We quickly found "the dress" and made our decision. I am sure my daughter is the exception to the rule because she only tried on one dress! We also found shoes and picked out dresses for the bridesmaids and attendants. Our day could not have gone smoother. My advice to others would be to make an appointment - which we did not - and to pack your patience and enjoy the process. There will be plenty of things to stress over later. read more

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Went to David's Bridal last Sunday to try on some bridesmaids dresses for my friend's fall wedding. I was glad that all staff was wearing masks and that we were reassured that the dresses are sanitized after every customer. Both me and the other bridesmaid were looking for a dress with short sleeves. We only had the option to choose from three dresses. Luckily I found one in my size and in the right color but when the other bridesmaid found one that she liked we were told that the dress in her size and color would not arrive in time. It was a bummer. I wish she hadn't been giving a dress she couldn't get in time to begin with. That's definitely something they can improve on. Check availability first, only give dresses that are a potential buy. Everything else leads to frustration. The bride was close to changing her wedding color scheme so that her maid of honor would have a dress she truly felt comfortable in. It took numerous dresses until we finally found one that worked for her. It was a compromise but I am glad she found one. The saleslady was sweet. read more

I've gone to this establishment on three separate occasions, one was to look for a wedding dress for myself. The first time, there was a particular lady who snapped at us for not making an appointment and made me feel as though I wasn't worth their time nor their money to shop. I immediately walked out. The second time, we were saved by a lady who took the time and effort to show my friend a bridesmaid dress. Third time was to pick my friend's dress. We waited 15-20 minutes before someone acknowledged us for help while standing in front of the counter. The same lady from my first encounter finally asked, and helped my friend. When giving her the dress, she didn't pull the dress out of the cover. My friend still wanted to make sure her dress looked ok as she had paid upfront. The lady quickly snapped "it came from the warehouse" and then asked if she wanted to try it on. If this lady is management, you might want to put into consideration a course in hospitality and customer service. Someone who could possibly spend money at your establishment, shouldn't feel as though they're not "worthy" to get a dress for their special day. Update: store manager called and was apologetic. Store manager was very genuine read more

The return policy is very hard to find an has a 7 day limit. I ordered a few dresses from different places, trying to find the perfect one for my daughter's wedding. The David's dress did not fit. Every other place I ordered from had generous return policies that were not hidden in small print at the bottom of the label. I had expected more from David's Bridal. read more

I had initially found my dress when I was looking with a few of my bridesmaids at another David's Bridal location and wasn't too happy with my experience. I spur of the moment went into the Bardstown Rd. location with my mom and MOH and they were booked solid which I was expecting to schedule an appointment for another day but the General Manager offered to meet with me. I only wanted to try this one dress on for them and she was amazing the entire appointment. We purchased on the spot. Alterations were great too; I was a little picky about what I wanted and they came through!! read more

David's Bridal is fine. I don't have a regular need to go shopping for anything one might need from a bridal store, but I recently made a trip here with my friend (a soon-to-be bride) and several of her friends (bridesmaids) to shop for dresses. We were greeted promptly and assigned a handler. All of the staff members were friendly and helpful. We each chose several dresses to try on (the bride is having us each choose our own dress in a certain color) and were all able to find something relatively quickly and easily. The staff then took down our information and dress orders and we checked out promptly. The entire experience was easy and we encountered no issues whatsoever. And the nice thing about David's Bridal is that they have locations everywhere, so even though some of the bridesmaids don't live in Louisville, or even in Kentucky, that was no issue and their dresses can be ordered/shipped/altered near their homes. I'd say if you're looking for formal wear for a wedding, prom, etc. David's Bridal is probably a safe bet. read more

I had a wonderful experience. The staff was friendly and knowledgeable, my alterations were done well, I'm really happy with the experience and I love my dress. I even bought a first dress and returned it and got a different dress and both experiences were great. Thanks to the whole team! read more

MY daughter and several of us us an appointment in January for finding her a Wedding dress. Saffiyya was her consultant she was amazing. She was so helpful and made us all feel so involved and she felt like part of our group instead of a worker. The appointment went fantastic my daughter said YES to a dress. Thank you so much Saffiyya for a job well done. You went above and beyond. We were very satisfied. read more

I have not had good luck with this location. My sister had put all her bridesmaid dress info into their system since we almost all live in different states. The color she wanted and a matte finish, any style you wanted. I went in to buy one and the lady let me buy a non matte dress. I maybe should have noticed but I don't think it's my job to know the davids bridal inventory. Luckily the bride didn't mind and I got to keep the one I purchased. I then went to pick it up and they ordered me the wrong style! They ordered me the style two other bridesmaids bought after I specifically said the color in a matte finish about three time to them (even though it was also noted in their system?). Luckily I had no problems exchanging it but it is a major inconvenience. I should also note that my cousin had this same thing happen at a different location. She ordered a different style and they gave her the same (wrong) style they tried to give me. She also had no problem exchanging it but it's unreal we both got ordered the same wrong dress. I'm giving them two stars because everyone at this store was nice in the process of all this. But it's really unacceptable this happened in the first place. When I get married I will not be using David's Bridal for a wedding dress or bridesmaids dresses. Update: did not use David's bridal for my wedding lol read more

All I can say is that I'm not happy with this store at all. I really believe they sold my veil to someone else and thought I would be ok with it by saying there was a defect on it. Umm I'm not. I was physically at the store, looked closely at the veil and didn't notice any issues with my veil upon purchasing it. Please come up with something better before you tell another customer that lie. Also, it common courtesy to call the customer about this issue beforehand. Not the customer finding out about it when they call the store. UPDATE 04.01.17 When I first wrote this review, I gave them 1 star due to the information above. However, I wanted to change it to 3 stars because the manager, Riana, was able to work with me in correcting the issue above. They were very apologetic and professional with getting issue resolved in a timely manner. Thank you. read more

The reason I kept coming back was because my first bridal appointment, I happened to be paired with Andi (who unfortunately no longer works there). She was wonderful, efficient, and actually cared about her job and her customers. On my last visit, I brought my Mom. I chose a gorgeous gown which was out of my price range, but worth it. There was a bit of an issue with fitting - I've got a very small chest and wide hips; but the "head seamstress" came out and told me what they'd do to make the bodice fit for me; and she recommended which size to get. It was May; I was getting married in November. The associate told me the gown would take 7-10 weeks to come in, and then we'd need at least two months for alterations (in case it needed a second alteration)... so, rather than sit on it and wait to see if it would go on sale soon, I bought it. 7 DAYS later, I got the call that my gown had arrived and I needed to pick it up within 7 days... ?!?!?! 7 more days later, the gown went on sale for 30% less than I'd paid for it... [Here's where it would have been in their best interest to hold the gown for 7 weeks - because then I would have believed that they hadn't blatantly LIED to me about how long it would take to come in; and I wouldn't think that they had known that it was about to go on sale, so they had to get me to buy it RIGHT NOW.] I picked up my gown and wanted to try it on - NO ONE offered to help me; even though I was told that I HAD to come get it that week... I managed. I made my alterations appointment for August. I watched the lady write it down. I called the day of my appointment to confirm. They didn't have my appointment that I'd made in MAY!!! Luckily, they had someone available to help me that day at my scheduled time (I'd taken off from work to make this appointment!). When I arrived, they told me they'd switched to a computer system and the book where the lady had written down my appt didn't exist anymore. During my appointment, I was told that my initial cost for the alterations needed (re-shaping the arm holes, adding padding to the bust (dress was backless; so no bra), hem, and bustle, was about $400... which was 2/3 what I spent on the dress (and just over what the dress went on sale for AFTER I'd purchased it!))... I asked to speak to a manager and asked if they could give me any kind of a break on the price, considering the fact that I felt the associate had lied to me to get me to buy the gown just before it went on sale. She offered me a $50 credit, which I thanked her for. It turns out, the price for the hem (listed in their book by dress model number) was listed at $50 more than it should have been; so I ended up paying only about $300 for the alterations - including $71 for a 6 point bustle... $50 for 3 points; and $7 for each additional point. When I picked up the dress (when it was supposed to be ready), another woman - the "head seamstress" from my purchase date - was the one who helped me. She helped me into my gown and there were pulls around the bust - evidently, the dress form they had the gown on has a bigger bust than I do (even though they'd taken my measurements); so the bodice didn't sit right. I told her that I REALLY didn't like it... she told me "no one will notice"... [excuse me?!?!] She ultimately fixed it by putting another set of pads into my bodice to flesh out the bodice and make it lay properly. Fine. Another issue was that my bodice had a lacy cut-away over the bust. The pads were showing when I tried on the dress... again, "No one will see that"... sure... the 100 friends and family at my wedding, who will each hug me multiple times won't see the pads sticking up out of the front of my bodice. The bustle had 5 points... No big deal, even though I paid for 6. "We always do an odd number of points"... ?!?!? I asked her to make a video of how to tie the bustle, because I sure as hell wasn't going to be the one doing it and my bridesmaids all lived out of town. The bustle was NOTICEABLY CROOKED. I asked her about this and she told me it looked straight to her. Annoyed with this woman, I took the gown home; but the bustle was nagging at me. I tied it up, per her instructions, and tried to see what was wrong. They had measured for 3 on each side; they moved the centermost point on 1 side to the center and dropped the middle point on the other side. It was completely uneven. I called the next day and took it back for them to fix. I explained to the lady who had done my 1st fitting what I think had been done to it, and she agreed and "fixed" it. I got it home and saw that it was STILL crooked - it's like they don't have a measuring device anywhere in the building... I borrowed a dress form from a friend of my sister and fixed the thing myself. If you buy a dress here, enjoy it - for the price, they're great. DO NOT let them alter it here! Take it to Nordstrom or ANYWHERE ELSE! Don't let these people touch your gown!! read more

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My fiancé and I decided to go here so we could get a quick idea of dress silhouettes. We found a couple that we liked and asked the consultant to pick some that might be suitable. She came back with a few that seemed really outdated and all the dresses were absolutely filthy dirty. The experience was really boring and not special in any way. What I wasn't expecting was the things that would happen after I left the store... 1) they sell your information. Which maybe doesn't seem annoying, but it's THE WORST. I'm not talking about email spam. I'm talking about email spam + phone call spam + text spam. It's almost on change-my-phone-number status. 2) skin rash. Remember when I said the dresses were filthy? Well, they gave me one hell of a fungal infection. Be very careful! The dresses at DB are very affordable, but add in the dermatologist appointment and the annoyance of spam... I would literally rather sew my own dress than go there again! read more

NEVER and I repeat NEVER get a credit card there. They don't update the online payment, they won't let you make payments online, and the only people who you're able to talk to are all from overseas and ask for your social. I have been attempting to pay my balance online for three months now, and I am NOT giving my card info over the phone, and they won't let you pay in stores. They messed up the name on my card, so it's my dads for some reason? And they won't even speak to me! It is the worst credit card I have ever had to deal with and it is continuously bringing down my score because they literally won't put my payments online. Terrible business, cheap dresses, awful customer service. read more

This was kind of a let down. I can understand being busy, but when someone sets an appointment, they shouldn't have to wait 30 minutes to get someone from the store assisting. When we were eventually assisted, she was with us for about 5 minutes, then went to help another bride. While they have a great selection of gowns at decent prices, their customer service needs to be reevaluated based on customer needs. We could have spend 45 minutes in there and instead was there for 2 hours because we couldn't get into a fitting room. read more

I went to David's Bridal to try on wedding dresses. I had been to a couple other places but I wanted to be sure that I looked around so that I could be secure in my decision. The forms I had to fill out were ridiculous and like I suspected were used to sell my information to third parties who spam my email and call my cell phone. I wish I had listened to my intuition and left it blank. The consultant was okay. She did a fair job picking out some styles. I am a plus sized woman and finding flattering dresses can be a bit of a challenge. The store had a decent amount of samples in sizes that I could work with just for trying on. Because she worked on commission there was a definite pushyness to her help which was a complete turn off. All the dresses I tried on just looked like anybody's wedding dress. They weren't very impressive or pretty. I ended up getting my wedding dress elsewhere. For bridesmaid dresses I decided to come back and give David's another try. I assumed that this would be a less stressful ordeal than the wedding dress but no, it was worse. I guess because it was just bridesmaid dresses the salespeople acted as if my MOH and I were wasting their time. They had a large selection of ugly overpriced dresses. The few that my MOH tried on made her (a grown woman) look like she was going to prom. It wasn't flattering. I was very disheartened as my bridal party is made up of friends from multiple states and trying to find a shop that everyone can access is difficult. With that said, I still wouldn't give my business to this place. read more

I didn't think I would be a chain-store wedding dress kind of girl. Until I went to David's on Bardstown. A nice lady named Joyce greeted me when I walked in and asked what kind of dress I was looking for. I in face had the serial number of the dress I wanted to try on (I had done my homework on the internet) and she showed me the dress and some others that were similar. I found the dress of my dreams after trying on just one other. And the best part was that it was only $399. That wasn't my only time going into David's. In fact, I visited at least one every other month until my wedding a year later to follow up on my dress, get alterations, get it pressed, and order a matching sash. Joyce greeted me at the door again everytime, even though the place was busy with other customers, and treated me like an old friend. My bridesmaids and Mother of the Bride and Groom also got 10% discounts when they shopped at David's afterward. The davidsbridal.com website also has some great tools to "Make your wedding party" virtually and save ideas and photos. I would go back to David's Bridal again in a heartbeat. Too bad I only need one bridal dress! ;) read more

David's Bridal is fantastic! The staff and the manager go above and beyond to take care of their customers. They also make great suggestions. Everyone should go there! read more

My experience with dress shopping was great. I went in on a snow day, shopped for my dress with no pressure or hassle. The sales girl was nice. Showed me dresses that fit the description of what I wanted, let me pull any dresses that I wanted to see, was patient and kind. Picking up my dress was a little less fun. They were rushing, busy, it was a Saturday afternoon and there were a lot of people in there, they actually zipped my sash into the zipper of my dress bag. Did not show me my dress before asking me to pay for it. I felt that they were distracted and did not give me the attention that i deserved. read more

Today is the second time I gave David's Bridal a chance. Why did I do this you may ask? I had gone to a bridal show and was talked into making an appointment. even though I had already had one bad experience with this place. While the attendants smiled they were of little help. I had made an appointment and started with one attendant who was nice and at least present but apparently her shift was over and she left me with another attendant who didn't help at all. In fact she told me she was going to help out with another bride because she was double booked. Say what? I made an appointment two weeks ago. They totally had time to prepare for this appointment. My friend was left to help me dress. I was really lucky she was able to come because I was originally going by myself. How would I get those dresses on by myself? My already married friend whispered to me that we should get the heck out of there because this is not how this appointment should be going. Needless to say my new attendant didn't even notice that I left. WOW AND OUCH! This is my first and only wedding and I need and still need guidance on dresses. They asked me what I liked and what I wanted to spend while not listening at all. I said I hate trains and the first two dresses they pulled were exactly what I didn't want. Uggg. At one point I actually wanted to cry. They made me feel like this wedding is going to be such a pain in my ass instead of the happiest day of my life. I wouldn't recommend this place unless you already have a picture and serial # from the internet. .Good luck if you are looking for help. The dress should be the fun part!! Ekk this was no fun at all! read more

CHRISTINA P IS THE BEST SALES WOMAN I HAVE EVERY MET!!!!! I just had my first bridal gown shopping experience and it was a great one. Christina new the ins and outs of every dress and accessory. She would take an average dress and matchit with the perfect belt and veil. I could not believe my eyes. She was so nice and calm, never pushy. She did not care just about the sale but my special day. The ladies from the store also were very helpful saying which dresses they liked as well. Overall an amazing experience. I ended up walking away with two amazing, unique and special looks that I needed to take time and choose. She made it so easy to fall in love with both yet so hard to pick but I know I cannot go wrong! read more