Morgan was great - went for Bridesmaids dresses - she helped us narrow it down to the perfect dress!! Thanks Morgan!

My initial appointment was with Janeen, who was very friendly and helpful. I'm a hard to fit person and she brought out items I had on my wish list, as well as a dress or two that I didn't. The third one was the charm! So we moved on to finding bridesmaids dresses for my two sisters and my niece (age range from 17-37, and all different shapes and style preferences). Janeen stayed patient, even though the appointment was starting to run longer and I knew she had people waiting. Eventually we found what we wanted, and headed up to place our order. This is where I have a slight "complaint". David's really tries to up-sell you at the register, and if you've been dealing with bridesmaids and the excitement of choosing your own gown, it can become a bit overwhelming. For example, the samples I tried on were too small, and the head seamstress came out and suggested that we order three sizes up just to be sure it would fit. It was not until I got to the register that I was informed that the dress I choose did not come in an extended size. They ordered it two sizes up and assured me that if needed to they could fix the sizing through alterations (which is exactly what they ended up doing). Still, this was a bit worrisome for me and I felt a bit pressured to be learning this at the cash register. The bra and slip I had on were also a bit too small but they still asked if I wanted them. When I asked if they could be ordered in a larger size I was told No. So I felt as if my only choice was to take them and squeeze in. However when I went home I checked Davids website and both items could have been ordered at least 2-3 sizes up. Also, they give you discounts if you order things like veils, shoes, etc at the time you purchase your dress. I was undecided on whether I even wanted those things at that point, but it felt like the "but if you buy them today you'll get a discount" was really being shoved at me. As I was ringing out, another woman came over to ask me if I needed a photographer, which I had already declined when I showed up for the appointment. When I told her we already had someone taking care of that, she pushed me as to WHO? I explained that we had a family friend who would be taking photos,and she proceeded to tell me that just because they might be good at taking photos doesn't make them a good portrait photographer. I didn't like the feeling of justifying our photography choices. They also charge $1 each for any fabric samples, and $10 for a dress bag which is kinda chintzy but I guess better than dry cleaner plastic. They do not measure you or your girls at your first appointment, they seem to go by your normal dress size and sort of guess based on how the sample fits. All of our dresses came in well within the 4-6 week time frame originally quoted. Luckily, my dress worked out okay in the size ordered. I will say though that it was luck, not the proper measuring or fitting during the buying process. Two of my bridesmaids dresses fit beautifully, but the third one is HUGE. Unfortunately, there are no returns or exchanges, so my bridesmaid has no choice but to pay for alterations. I went in for my first fitting last week and the alterations department are super so far! Don't get me wrong, everyone at this DB is really nice and the process has been relatively stress-free so far. It is what it is though, if you're looking for white glove service and champagne and strawberries, this is not your place. If you have a small to mid size dress budget, and want you and your bridal party to look well put together for a six hour ceremony and photos, this is a great place to try. :) read more

I've been here a few times this year since a close friend of mine (I was maid of honor) was got married and have found the customer service to be lacking and the pricing to be out of line. They should know how to deal with the stree the brides feel but just add to it. David's didn't give us the requested photographer and the prints were cropped way too far and elimating the background. They were also grainy. David's kept bothering my friend, the bride to get her dress altered there instead of taking it elsewhere for a better price. Very unorganized, they never seem to have enough people to help customers try on gowns. David's bridal should be annulled. read more

Dealing with David's Bridal, especially this location, for my wedding was one of the best wedding choices I made. They were helpful and accomodating and coordinated the bridesmaids dresses perfectly. We allowed the bridesmaids to pick their own styles, as long as they stuck to the assigned colors we'd chosen. Even though our wedidng (and our bridesmaids) were in a different city, David's Bridal walked everyone through the process perfectly The bridesmaids were able to come in to the Erie location at their convenience, and we both received email notices when the items arrived. And, the wedding party got great discounts because I bought my dress there. The day I chose my dress with my mother and entourage, it was memorable and a fantastic experience. The salesgirl was knowledgeable and really stepped up to the plate, and I found the perfect dress on the third try. She also gave a lot of good feedback on shoes and accessories. And they even made accomodations for the final pressing - I was able to get the dressed steamed at their Erie location so that it didn't become creased during transport. And, in an industry where the sky is the limit, the prices were refreshingly reasonable. Absolutely phenomenal experience! However, this is a BIG WARNING -- DO NOT get your atlerations here. Whatever glowing reviews I give here apply only to the front of the house. It wasn't that the seamstresses were unfriently (which they were undoubtedly), it was that they were inflexible. When I requested some very simple alterations, the lady argued with me saying ("but that's not the way the dress is SUPPOSED to be") and then saying that the alterations were 'impossible'. I understand brides can be a bit unreasonable about these things, but I really was asking for very simple alterations. Finally the supervising seamstress overheard and interrupted, and showed my seamstress exactly how she could do it (her attitude seemed to be "uh yes, you can do this - it's quite simple, just look"). They didn't like the way I wanted my corset laced and gave me a hard time about it. It was overall a very frustrating process. My matron of honor kept looking at me throughout the process in a way that said "Are you kidding me?" while she patiently and nicely tried to sweet-talk the lady into making the alterations we were requesting. At the end, the alterations were almost what I wanted, but I know the end product could easily have been phenomenal if the seamstress hadn't been so set in her ways. If I had it to do over, I would have gone just about anywhere else for the alterations. read more

I have to say, my David's experience was the best! I made multiple pre wedding visits pre for my dress, dresses for 2 young bridesmaids, two fittings for me...and every time was great. I'm having a small and simple wedding; I was able to find the beautiful dress I was looking for - for less than $200! I needed a hem and a bustle added to the dress and those were both less than $150. The girls' dresses are so beautiful, and I know they feel like princesses! Not everyone will have the same experience, especially when it comes to something as personal as a wedding dress, but I'm happy I went to David's! read more

Went in for an hour and a half appointment. Staff was so unhelpful. Couldn't provide any dresses with long sleeves. Didn't listen to our requests at all. Our appointment only lasted half an hr because they had absolutely nothing we wanted. read more

Nodira from alterations was amazing! She was able to fix the zipper on my bridesmaid dress when the wedding was a week away. She was so kind and helpful. read more

Saw this dress online, called the store and they had a size down from what I needed but they put it on hold for my appointment. Once I got to the salon, the associate was off tracking down my picks. She was great! Once I tried on the dress they put on hold, I knew it was the one. It was PERFECT. I had to order a size up but at least I could see what it looked like and they pinned the sweetheart neckline how I wanted it altered. Thank you! read more

We stopped by David's today for my sister's appointment and was helped SO MUCH by Jordan. Not only was she an absolute gem the entire time, but she made the experience smooth and simple. My sister left happy and excited about her dress, and she found us some possible bridesmaid dresses, too! I'm not sure if you can request associates, but if you can request her! read more

Oh Kim, you are so wonderful. I never could have imagined getting the kind of service you provided from any wedding store let alone David's Bridal. You helped me find the perfect dress, you called me a few times to check in, and even sent me a friendly handwritten card when I ordered my dress at another DB. The other employees at the Robinson Township location were helpful and friendly as well. I wish I could say the same about the other David's Bridal locations I went to. read more

I said Yes to the dress. Everyone was so helpful especially Jayme. She was a pleasure to work with. I will be back for my bridesmaid dresses. There is so many selections. I can't imagine anyone not finding the perfect dress for them. read more

David's Bridal in Robinson was a wonderful experience when looking for a bridesmaid dress. After trying other bridal stores I ended up in Davids Bridal and couldn't have been more happy with the experience. Heather was great at helping choose what dress looks best on your body. She was not too pushy and took the time to pull more dresses if you didn't like what you saw. I think what I appreciated most was that they fitted every dress you tried on so you could get a sense of the true feel and look of the dress. read more

Jayme was amazing! My husband and I are renewing our wedding vows for our 20th wedding anniversary. We eloped the first time so I was a complete novice when it came to selecting a wedding dress. Jayme was able to look up my favorites that I had saved and we selected the second dress that I tried. Jayme made this shopping experience wonderful for my mom, niece, and I. Even though I no longer live in PA, I am confident that my PA bridal party will be i great hands with Jayme. Thank you so much! read more

For anyone that's on the fence about going to a "Big Box" bridal store - just remember that every franchise is different. Some DB locations could be lousy, but some, such as the Robinson location, can be fantastic. I first stopped in here because I'm on a wedding budget and wanted to see if I liked anything in a lower price range. And I ended up buying my dress! My consultant was Crystal and she was absolutely amazing. She listened to my opinions and didn't make me feel rushed into a decision. A huge perk with DB is that they let you take photos of yourself in the dresses. Most boutiques don't let you do that, but I was able to get my mom's opinion on my gown, even though she was out of state. That was truly special. :) I just picked up my dress about a week ago. The only flaw in the ordered gown is that the belt is a little crooked, but I plan on having that removed anyways, so I didn't mind. And for the price I paid, I didn't expect perfection. The only reason why I gave this location 4 stars instead of 5 is, like other reviews mentioned, their sales pitches. If you're not someone who gets flustered at turning down offers, this won't be an issue. But I could see if I were an unsure person that I could be pushed into buying more things. I know the employees work off commission, so they need to sell whatever they can, It was just the sheer volume of "offers" (photography? wedding planning? bridesmaids? accessories? shoes?). To their credit, I was never pushed after I turned down a pitch. All in all, this particular DB provided a lovely experience. If you're someone who doesn't want to (or can't) spend over a thousand+ dollars on a dress you'll wear for one day, but still want to look beautiful, this is a great place to go. read more

So here we are 5 months later and I wanted to write an update. Because of the HORRENDOUS and LAZY service, my maid of honor's dress doesn't fit. Perhaps if the associate, Tara, wasn't so busy being rude to my bridesmaids and talking to her friends she would have done her job. But how can I forget, when we asked to have the girl's measured she told us that "David's Bridal doesn't measure you anymore"....I'm sorry what? It sounds as stupid today as it did that day. It's a dress store why on earth would they not. When pushed about it, she got huffy and told us that she'd take our orders to the front and walk away. I should have listened to my gut and walked out with no purchase. I'm now less than 2months out from my wedding and I have a girl who's dress doesn't fit. Do yourself a favor and DO NOT go to the David's Bridal in Robinson. The associates could honestly care less and treat you like crap. read more

Shout out to Nicki and the gals there!!!!! My best friend and I had been to four other stores in one day with no luck and we both walked out with gorgeous gowns for a Military Ball at a wonderful price!!! They were so helpful and friendly that I would travel from New Jersey to shop with them again!!!!! read more

Do not shop there. Their staff does not know their inventory and if you need an exchange or credit, you have to jump through hoops to get it. They make promises they don't keep. Even their customer service does not care if you have a problem. read more

I took my mother, 2 sisters, and best friend to David's Bridal to search for bridesmaid dresses. I have never had a more awful experience! 3 front desk ladies greeted us as we walked in and acknowledged my appointment time for 3:30. That was about the only bright spot. They called someone up to the front and the lady immediately complained about wanting to take a break. They let her and so I was greeted by a different "stylist". This particular "stylist", I came to find out, was double booked. She had myself and another bride. I don't expect 100% of someone's attention, but once the bride from the other "party" arrived, I was completely ignored. I needed my girls to try on dresses because I wanted to pick one and leave. I didn't want to be there all day, but I was ignorantly reprimanded when I tried to look for and pick out dresses myself. "We have to get them for you and return them ourselves. Otherwise, it causes too much commotion". Understood. BUT. When you're no where to be found, what's a girl to do. It was already nearing an hour and a half that I had been there and my girls had hardly tried anything on. I'm far from bridezilla, but I had to make the choice to get the dresses myself and forget that I even had a "stylist". The only thing she did that was helpful was show my girls to a dressing room at the beginning and then ordered the dresses at the end. read more

GABRIELLE is wonderful. She's only around for a little bit longer (she told me she's moving in June) so get to the store and request her ASAP! This was my third try at David's (one was at the McKnight location) and she was the only one I worked with that was genuine, truly knowledgeable, and not just out to make a sale. I told her the type of wedding I'm having (Caribbean island) and she had my try styles I never would have thought, but all of them were amazing! Another person at this location was pressuring me to buy a dress I didn't love (hence 4 stars out of 5) and I was not planning on trying again, but I'm glad I did. Request Gabrielle! Oh yeah, and I totally ended up getting my wedding dress! Wooooo!! read more

Let me tell you a story of how a beautiful fairy tail wedding was almost ruined due to David's bridal. Brittany Nichole Polgar calls me as 11 Saturday morning asking me if I could go to David's bridal at Ross park I, mind you, live in Wv so it was going to take me an hour to get there and an hour back. I tell her absolutely and then ask why. David's Bridal screwed up the bride's maid dress. They sent her the wrong one. The David's Bridal in Robinson told her I would have to go to the one in Ross Park because that was the only one who could help. So, I get in my car, Pay $164 (they took off $10 since it was a mistake) for this dress (which I don't think ANYONE should of had to pay) because this was none of our faults. I get it to Brittany and 10 minutes later I get a text saying it was the WRONG ONE. Poor Chelsie is upset as it is. Their wedding was rushed, their pictures, which are supposed to be beautiful and remind them of the wonderful and magical day they had were rushed all because David's bridal screwed her over. This was supposed to be fixed today but, of course, the MANAGER at David's Bridal in Robinson said there was nothing they could do. She walked away from Brittany THREE TIMES and refused to listen to her. She also lied and said Ross park told me it was the wrong dress...um...if I knew it was the wrong dress why would I TAKE IT WITH ME AND PAY FOR IT. So, to anyone who thinks David's Bridal is a great place to shop. DONT. They don't give a shit. All that care about is the money. They also refused to refund my money read more

My daughter's experience was the worst there. She did find a dress in clearance for $599, however her alterations were $534.00. If you have alterations done, please ask the price BEFORE they start. We were not informed and were outraged when we went to leave. I have spoken with the manager and corporate office and all they say is they "are sorry" for our experience. Then when we went back there was a hole in her dress and they blamed her for it! I asked for some type of refund on our alterations as they were just as much as the dress and we were not told how much it would be and I am STILL waiting to hear back. I will never step foot in a David's Bridal again. read more

Came here before for a family members wedding gown and the service was absolutely horrible. The sales person left us and we ended up having to find the dresses ourselves. Recently had to go back with a friend and the same thing happened, sales person disappeared. Had to go back because the bride changes her mind and yet again we lose the sales person. Horrible service and bad attitudes. How is this store still open?! read more

I made an appointment for my step mom (bride) and bridesmaids for the same time. When we got there the young lady said we would worry about the brides dress first then the bridesmaids. It was so damn packed in that place I felt like I was in walmart on a saturday! (it was sunday). I dont know if the young lady was new or what, but she did not bring out one single dress of the style my step mom-to-be was interested in. Mermaid is a unique style of dress, and she kept bringing like old grandma looking ones. I asked her several times where were the dresses we had picked out, she kept saying she would check and just never seemed to bring them. I was so annoyed that I got up and tried to find dresses for her myself. I did ask if it was ok. she scowled me and said as long as there arent too many on her rack at once. as I started looking, a nice young man who I could already tell by his appearance he had fashion sense. I explained my dilemma to him and he chuckled and said he would pull a few dresses. he told her he was going to assist. the first 3 dresses he picked were still not the yes dress, but they were definitely off to the right direction. wayyyyy better than the girl. after about an hour I asked her about the bridesmaid dresses, she said she is only able to assist for about 90 minutes. I told her our appointments were at the same time and she looked at me like I was speaking a foreign language. I will NEVER recommend Davids Bridal to ANYONE, and if I ever get lucky and get to become a bride myself, I will NEVER go there. As for that man I hope he picks a way better bridal gown shop to work at! read more

Worked with Kailea last week and she was great. In under 2 hours I found a dress I love and the bridesmaid dresses!

My experience here was an absolute disaster. I was encouraged to look to find some dresses and pull for myself and as soon as my mom, my mother in law and myself began looking our consultant whisked is away. She did not listen to our budget at all and was very rushed to make a sale. She was pulling dresses that were double and triple the budget she said she cared so deeply about. When I told her I wanted to have sleeves on my dress to cover scars on my arms she began telling me her mental health history and even used that to try to make a sale saying "you should try to get this today since you love it, people like us never know what tomorrow brings and how would you feel if the dress wasn't here tomorrow". The dress she was pushing was twice my budget. I was appalled, although she may have been trying to help I don't think it should've been spoken about trying to try on wedding gowns. Not to mention the dresses she pulled were nothing like what we asked for and I was overall uncomfortable. It was NOT worth the 1.5 hour drive. read more

I've never been in a wedding or to David's Bridal before, and I usually am not one to complain, but this was a horrible visit. First, my sister and I walk in and the first girl to greet us is very pleasant. So far, so good. But then the manager walks up and is very rude to both the girl up front (because she was a new employee) and to us. My sister was in the David's Bridal in Charlotte the day before and was told that the wine color we needed was "discontinued." So we told the manager who basically told us we were idiots and wine IS DEFINITELY NOT discontinued... Okay good news, but didn't need the attitude... Then, we get paired up with Jolynne (?), who was the most miserable saleswoman I've ever seen. Keep in mind, I had no idea what I was doing here... Luckily, my sister kind of knew her way around because she had just bought her dress. My sister picked through the satin dresses and handed me a few different styles while Jolynne just stood by and watched. She carried maybe two dresses back to the dressing rooms while I carried the rest. I tried them on, and tried to order one that I liked, but then she told me it was discontinued.... Okay?? Turns out it was the style, not the color wine... But why would no one there think of this.... I was basically limited to one style because all of the other ones were discontinued... Great selection! Then, when I got the size that I wanted, I asked Jolynne what to do. And her response was "um... Put your clothes back on..???" ...... So I did and I handed her the dress that I wanted and said I need this in the wine color. She went up to the register while I hung up the other ones myself. And then she almost ordered the wrong size for me, literally less than 5 min after I showed her what I wanted. Luckily I caught the mistake... I honestly just wish I would have left and ordered it online so she wouldn't have made commission, but I didn't think of it until after I left. But seriously, not a fan of Davids Bridal at all... Especially this location and the people that work there. read more

My fiancé and I decided to get married in 2 months. We knew it would be difficult, but I didn't realize how hard it would be to find bridesmaid dresses for 9 bridesmaids in such a short time. The staff at David's Bridal was AMAZING to work with. I came into the store with 3 of my bridesmaids. We were looking for something affordable but were unsure of style and color. Yarayma (Yary), the store manager was so patient and diligent to help us find the perfect dresses. She offered to call the warehouse to check on sizes and colors on various types of dresses. She continued to stay positive as we all continued to change our minds. We were in the store for over 3 hours, and Yary never made us feel like we were taking up her time. We ended up leaving with beautiful dresses, and I have to thank the staff for all of their help the ENTIRE time we were there. read more

My experience at davids bridal in Robinson Township Pennsylvania was fantastic! When I first made my appointment there I had looked online and on the davids bridal app at different dresses that I liked. I went to the store to try some on and get a better idea of the style that I wanted for the big day! My consultant was Jaymie and she was so wonderful that I ended up finding my dream dress! She listened to what I liked and pulled something I totally fell in love with! She never made me feel rushed and the even though the salon was extremely busy that day, she gave me the attention every bride to be deserves and made me feel so special! I would highly recommend asking for Jaymie when you make your appointment at Davids bridal in Robinson Township Pennsylvania! read more

Went in for an appointment with 2 of my bridesmaids to find dresses for them. Mycal was so polite and helpful! He was quick to grab whatever dresses they wanted to try on. The appointment went smoothly and quickly. read more

This was not the David's Bridal I remember from a few years back. Our appointment was at 12:30 this past Sunday. The little girl they assigned to us was clueless. In fact, she paid all her attention to another client ... who had two little girls looking for flower girl dressss. She set up (2) chairs for the groom (or father) to sit on .... which was set up right in front of the dressing room doors where the girls in my bridal party were trying on gowns. They had to come out and walk right past him with zippers undone, etc. Needless to say, it was a very uncomfortable experience. The little girls that were trying on gowns were unruly ... doing cartwheels, running and jumping around .... definitely not a relaxing atmosphere. Come on, David's Bridal ... you can do better than that!! read more

My mother-in-law and I stopped by David's Bridal, just to get an idea and try on dresses when they had a sale October 2015. It was such a nice experience, the staff was helpful, personal and attentive. I ended up falling in love with the dress! Alterations were made at David's, they did a great job, although all I needed was bustling. Alteration were a bit costly, but they did a good job and addressed our questions and concerns. My wedding was Sept 24, 2016 and the dress was perfect! read more

I first wanted to say that David's Bridal in Monroeville is where I got my bridesmaids dresses for my wedding and they did a wonderful job and we all had a wonderful experience. However, David's Bridal in Robinson has been a totally different experience. I am a bridesmaid in a wedding. We went to David's Bridal to look for dresses. When we were looking for dresses the experience was ok. It was super crowding and a lot of commotion going on. I was also 39 weeks pregnant at the time. Everyone agreed on a dress so all of us bridesmaids bought them. They guessed what my size would be I figured it would be off but I totally understand I was 39 weeks pregnant and there was no way of telling what size I will be in 6 months later. Our dresses came in no one notified me until a week later (everyone else got a call). Then I was unable to pick it up so I tried to call 4 times in one week to see if my husband could pick it up. EVERY time I called I was placed on hold right away. TERRIBLE customer service! I just ended up sending my husband in to pick it up. Which he was able to do. Then 3 out of 6 bridesmaid dresses were too small (mine included). Either the dress runs small or they measured everyone wrong. I made an appointment with alterations to get my dress fixed. The lady doing mine was telling me that the only way I could fix it was if I added a corset to the back ( totally different color) then my dress. It looked HORRIBLE! I argued with her for about 15 minutes saying this is not my wedding and I can't change the dress with out asking the bride first. I had her take a picture of it pinned in and sent it to the bride. The bride called me and said the other girls were able to by extra fabric in the same color to add to the dress and didn't know why I was unable to do this. After I hang up the phone I asked the lady about this and she then changed her mind and said ok we can do that! I don't know why she wanted to completely change my dress and make it two different colors but it was horrible. When I pick up my dress I will be speaking to the manager about all of this. It is totally unacceptable to treat customers this way! read more

I personally think the quality of the wedding dresses at David's Bridal is extremely poor. My mother found her mother-of-the-bride dress here. I will say the dress is pretty, but if you buy a dress here DO NOT get alterations done by their staff. They do the worst work I have ever seen, and then when you call them on it they are rude and refuse to take ownership of it. They also called me "honey" over and over again as they told me they would not refund my mother's money, which made me want to jump out of my skin. There are much better places around the city to find bridal wear. I would go elsewhere. read more

Forced me into an ill-fitting bra, showed me dresses that looked more like a slip, and tried to impress me by putting on sashes (that cost even more money). Even if you're looking at their higher price range, you can get more for your money by going to a local boutique. Also, if you buy from here, you could end up paying full price for a sample gown that has been tried on by many many women. read more

At first we went into Davids Bridal to look at dresses for my bridesmaids but since I didn't have my dress I ended up looking for myself. Laura my consultant was awesome! I had picked out four dresses to try on and they were good but just weren't it. Seeing my hesitation she went and pulled a dress that fit me and my personality so well that we ended up purchasing it the next day! Laura was friendly and personable and truly made my dress shopping experience a great one! read more

I had the best experience when I went to David's last weekend. I worked with Connie and she was amazing. She made everything about me and what I wanted! She was just the sweetest person! I found my dress in under an hour and she knew exactly what I was describing/my vision! She also helped find the perfect bridesmaid dresses to match my dress. I could not have had a better experience for such a special event. read more

I am a bride to be getting married in September 2015 and I am from Harrisburg PA. I initially bought gown #1 in the Harrisburg David's Store and pardon my French but it was a piss poor experience from start to finish. I was pushed into a gown that I basically settled on. While it was a "nice" gown it was not the gown I wanted. I went into the store wanting a Melissa Sweet gown. I did not know that Melissa Sweet gowns were only carried in certain stores and there was very little communication about options. I won't go on and on about my negative Harrisburg experience only about my wonderful Robinson experience. So fast forward a few months later, I am with my sister for her second attempt trying on bridesmaid gowns and I tell her stylist my woeful tale. She proceeds to tell me that they carry Melissa Sweet gowns and that I can exchange my gown for equal or greater value. I cried I was sick to my stomach with internal flip flops I can't even tell you the emotional roller coaster. The young lady's name was Erin who helped me. I told her that I know everyone has an appointment and I didn't want to hijack my sister's appointment or anyone else's time by trying on gowns. She was completely accommodating and understanding of my appointment. I also noticed that every stylist at this store was putting the brides to be in shoes (not the case the day I was in the Harrisburg store). Every single gown I tried on was a beautiful gown and totally something I loved and had a hard time choosing. While they didn't have my number one pick (it was discontinued) I did find my gown, a different but equally beautiful Melissa Sweet gown. I decided to come back with my original gown and make a decision on whether or not to return and exchange or keep the gown I had bought in Harrisburg. I returned some weeks later with my gown, mother and sister in tow. Thankfully I had tried the original dress on the night before at my mother's house. I had lost so much weight that it was at the point that it was providing no coverage in the chest area. I know this makes no sense but trust me that it was not a dress that should have been sold to a chesty woman. Rather than make a product review here, I will just say that the Harrisburg store also was offering no help in the support garment area. The original dress had a low back and they offered me no help on finding a support garment for a D cup chest with a low back. I was now at the point that I could not wear this dress. I knew that the Melissa Sweet dress was my dress. So I am in the Robinson store. I ask for my girl Erin who told me she would be there for my appointment but she moved to NYC. So they hooked me up with another Erin but fears were soon put to rest when she told me she was also from Harrisburg. It was stylist/customer love at first sight. I explained the whole situation and she was totally empathetic. I put on the Melissa Sweet dress and came out of the dressing room and showed it to my mother for the first time who was just in awe. She said "oh Sarah this is the dress"... you know I did like that other dress but I knew I settled. I didn't get that "feeling". I stood there talking with my mother, my sister, and Erin and one of the store managers whose name I can't recall (maybe Kim? she was petite with brown hair) but was also aware of the situation and was also extremely sweet and accommodating. So then Erin tells me she's going to make me ring the bell. I said Oh really that's going to make me cry do I have to? She said yep and I'm gonna cry right along with you. It was so emotional and wonderful. I know I sound like a dork but the point of this is that I thought I was truly stuck with a situation/ dress that I was going to be unhappy with and look back on with regret. I felt that there was no communication from the Harrisburg store about options regarding going to find a Melissa Sweet dress elsewhere, or options on returning or exchanging a dress if I was unhappy which I was. Everyone I dealt with at the Robinson store, both Erin's (the one that left for a David's in NYC and the one that grew up in Harrisburg) and the store manager (I think Kim?) totally turned around an awful situation for me to one that is going to make my wedding day all that much more beautiful and sweeter. I was so happy with my experience that I am traveling the 3.5 hours to the Robinson store for my alterations. A small sacrifice for the satisfaction that I know will be guaranteed at this point. Best wishes to all the staff at Robinson and a special thank you to both Erins and the store manager Kim who helped me. My only hope is that this goes as high as possible in your David's Bridal corporate ladder and you are all recognized for your dedication! read more

My mother, sister & I went to David's bridal this evening in hopes to find bridesmaid dresses. As we walked through the doors, 3 employees stood at the front desk and watched us walk by. Not one of those employees said a word to us- not even a simple "hi" or a "welcome to David's bridal." So, we walked throughout the store and looked at the various gowns on our on. As time went on, we searched for and tried on numerous dresses without any assistance from an employee. We were there for 2 and a half hours, and not ONE employee offered to help us or asked if we needed assistance. We are VERY disappointed with their customer service, and needless to say, we will probably never return to this David's bridal. read more

We were just at David's Bridal today for my daughter to pick her wedding dress. Abby worked with us, and she was so amazing...very professional, courteous, and patient!! Anything we asked Abby magically made it happen!! My daughter's bridesmaids and maid of honor were with us, and Abby ended up helping them to find their perfect dresses too, even though the appointment was only for the bride. Everyone was made to feel special ;-) read more

I had a great experience at this store! I worked with Nicki and she was amazing. I was comfortable and felt beautiful. She listened to what I wanted and worked with my pickiness and indecisiveness and found me the perfect, gorgeous dress. I didn't know what to expect by going to a "big box store" but I would recommend it to anyone! I'm a larger size and I felt so comfortable and they had plenty of dresses on the rack in my size. read more