The service was great, however the product is complete crap. Attention brides and bridesmaid DO NOT, I REPEAT DO NOT by the versa dress. Within less than 30 mins of wearing my dress, which was perfect length, I already had a few runs in it. but the end of the night it looked like someone could not even buy it at a donation center. I cannot believe I wasted money on this garbage. read more

I did a lot of shopping online so I knew which ones to try on at the store. I would STRONGLY recommend going on a weekday seeing that weekends are PACKED. Our sales rep was very nice, very helpful and she gave me time to decide although she was also attending someone else. That was ok with me though because she checked on me regularly to make sure I was ok. She has good taste too. Her name was Bree I noticed another reviewer praised her good work so I decided I should too. That kind of good customer service is hard to come by. Best part was I thought I had an appointment but they couldn't find me. Luckily they still squeezed me in even though they were incredibly busy. Good decision on their end, I bought my dress that day! read more

I just purchased my wedding gown from here this past Sunday. Carleen is AMAZING! She mentioned she was a newer employee to David's Bridal and her level of service & knowledge made me feel like she'd been there for years. If you have a chance to work with her, you are a lucky bride-to-be! To be honest, I really did not intend to ever buy my wedding gown from DB's, but was more so going there to get an idea of what I would like. I went with my mom, sister, future mother-in-law, & step-mom on Saturday & Sunday, but Sunday was more so to eliminate a dress I'd tried on the previous day, but that was when I was paired up with Carleen! Upon meeting her, we discussed me likes/dislikes and budget. After trying on 2-3 dresses, she brought back a dress she thought I would like.. But warned me (before showing me the dress) that it was $200 above my budget and asked if I still wanted to try it on. I told her I would because it wasn't too much outside my budget and she'd only been with me for 15 minutes (I didn't think she'd know what I'd like yet)! As soon as I'd slipped it on and looked down, I knew I was going to love it. When I walked out of the dressing room, everyone around me was "oohing" & "ahhing" and when I looked in the mirror, I knew it was MY dress! Carleen could tell the price was holding me back and had me envision my dad & fiance seeing me for the first time... Reminded me that this would be one of my biggest and most important wedding purchases and completely sold me. I cried. WE laughed AND I rang the bell! I am SO happy to have worked with Carleen and would recommend her to any bride-to-be! read more

Sara was amazing at the new Schaumburg location! It was my 2nd. time that weekend shopping for a dress ever! and I found the ONE! She was so attentive and stuck with my wants and budget. I went there with an open mind to try on whatever and she knew what to show me with my body type and for a beach wedding. I felt like I knew her all my life...she was so sweet and had me in tears with her kind words at the end when we celebrated YES TO THE DRESS! The location was Beautiful so much to choose from and very new and clean. (I went to my first appt. at the Lombard location not so much of an experience) I would definitely recommend this location especially if you have a low budget under $1,000. I didn't bother with the boutiques I had a budget of $700 and they all said "we can put you in a bridesmaid dress with your budget" they were such a let down. David's Bridal didn't judge me! Can't wait till my dress arrives! read more

Quick version: Melissa is so wonderful and you should definitely ask for her when you come in! But make sure you triple check that the front desk has you "checked in" on their computer. Would have given 5 stars but there was a slight mishap. Whole story: I came in June 20th for my first appointment. I had no idea what kind of wedding dress I wanted. Style, material, shape...I was hopeless. I got paired up with Melissa and she was FANTASTIC. She asked me questions to learn more about me and my style and made my mother, sister and I feel very at ease. We zoned in on a style pretty quick. Sadly we were running out of time and I was still undecided. So we made an appointment for a week later on the 27th to try on some more of the same style and I wanted to bring some extra eyes. Again, Melissa was wonderful. Lots of laughter and dancing were happening haha! When Melissa brought out the Long Sleeve Drop-Waist Tulle Ball Gown (not sure of the designer) I knew we found it, and it wasn't even hard to do so! She is so personable and made the dress shopping experience really fun. She doesn't try to push a sale on you, she wants you to actually find the dress of your dreams! There was a dress I tried on in the first appointment, I loved it but I was still unsure. She didn't try to press it on me, she could see it wasn't 100% the right dress for me so we tried again and BAM! Unfortunately there was a hiccup with the front desk. For some reason I was not checked in on the computer and when my future mother and sister-in-law came in, they were told I never showed up and were turned away. I told them I was waiting for two more, and we all had our phones on silent, in our purses, under the benches. So we didn't get my in-laws calls. It's sad they missed the whole experience. I don't know why the computer said I never checked in, but I wonder what they though Melissa was doing for an hour and a half? She was put on as a request for me, the front desk obviously never gave her anyone else, so I wish they would have come to the back to check. When my in-laws came in, and it said I never checked in, wouldn't it have shown I was set up with Melissa? I don't know, but there was miscommunication and in really stunk they missed it. So just make sure, if you are expecting more people, explicitly tell the front desk and MAKE SURE you are really checked in. read more

We had an appt for a junior bridesmaid dress alterations. When I called to schedule the appointment they told me the dress would be around $40. They should have told me that there would be additional fees for every single thing they fixed. I paid over $100 on alterations for a little girl's dress. That's more than we paid to buy the dress. I realize alterations vary, but that's a significant jump from $40. When I mentioned it to the lady, she didn't seem to care. For that price, go somewhere else! read more

I meant to write this over a month ago =) ~ I have 2 reviews, one in the old location and one in the new location! =) ~ ~OLD location: After my horrible experience at a Boutique Bridal Shop, My mom, Sister and I opted to go to Davids Bridal. What a HUGE selection of wedding gowns. My Consultant was Ikka (So sorry, I forgot the spelling, Ijka? Pronounced [eye-kuh]). Anywho, She was just lovely. She knew right away what dresses matched my personality. I tried on a few and ended up choosing a dress that my Mom and Sister liked a lot. I just have to say she was so wonderful. She helped me put the gowns on and take them off, she found the perfect veil to go with my dress, didn't make me feel rushed and didn't seem like the pushy sails person I had at the boutique I went to. Thank you!!! NEW location! First of all...um WOW! This place is Beautiful! I felt like a Hollywood Bride in there. I had the pleasure of working with Theressa (Again, not good with spelling of names). She was also a pleasure to work with. After I bought my dress, I realized I wasn't going with the dress I truly wanted. I went with the one my family liked. I could not stop thinking about it. So with some understanding from the manager (wonderful woman by the way) we returned the unworn dress (I'm sure not normally something you can do), and exchanged it for the dress that I really fell in love with. TIP FOR NEW BRIDES! Go with your heart! If you love a dress, just get it. Otherwise you might regret it later. Anyways, Theressa, even though she was super busy with other clients (understandable since they just opened this new location) somehow made me feel like I was the only bride she was working with. From helping bobby pin my hair back, to finding the perfect birdcage veil and giving her professional opinion on questions I had, it was truly a great experience! Thanks again! =) P.s. I never got to tell Theressa. Here's my proposal, on TV! =D https://www.youtube.com/watch?v=pjoC18KPAC0&list=PLY3DqyCw2Joysxo1IO8XzK-4UzhtEYiN9 read more

Individuals getting Alterations beware... My experience was primarily with alterations, I have no issue with the dress; how much I paid for and its purchase. When I purchased my dress initially, I made sure to get it bigger since I was in the process of potentially being pregnant and even paid an addition fee, because I am taller and wanted to have the extra fabric at the bottom of dress for the best fit. I wanted to look my best for my brother's wedding, I was assured this was a normal thing that is often taken care of at David's bridal and not to worry. My first appointment was alright about 1 month prior to wedding, nothing notable beside being passed off to multiple alteration people throughout-some more experienced that others. I was concerned about having tummy room-they said they would take care of it, etc. Even after getting a bill of $160, which was a little less than the original full price of the dress-I just went with it. 2nd Appointment-Problems started to arise. The dress was cut too short, you could plainly see my flat shoes before you noticed my dress. I was assured it was something-they could fix. Which they attempted, but did not adequately fix. Even the head of alterations came over was trying to explain-but there was nothing to help the situation it was made too short, and the top part was still too big. They added additional panels to side of dress-made me look even wider and even alteration lady I worked noted that they were uneven and maybe not as necessary (I paid an addition $50 for this) 3rd Appointment-The top part of dress finally fit, the dress is still ridiculously short. Spoke to head of alterations, she didn't seem interested instead blamed the fact that I "was growing" and it was essentially my fault why the dress was not fitting appropriately. The part that irks me is I had made all the right choices-ordered a bigger, longer dress, and even had panels to make sure everything would be alright. They simply didn't deliver on the promise to be accommodating. I should of went somewhere else. Will never go back-terrible "customer" service, poor alterations, no apologies, no solutions-just blaming the pregnant client-Will not go back again, ever. read more

I realize that there are a lot of bad reviews of this place, but I actually had a great experience. And I attribute it to Ashley. She has been the most wonderful person I have worked with in my experience with finding a wedding dress! I had come in with no appt and asked if I could just look at the clearance dresses. I was told I could look, but if I wanted to try on, I'd have to make an appt and come back. So I looked, and I happened to find 1 dress which I loved. Ashley had walked by when I was looking at the dress, and I asked her if I could try just the 1 on- she was totally great about it. She took me back to the dressing room, and she helped me out tremendously, even though I didn't have an appt! Then she went out of her way checking out other stores to see if they had this dress in my size. She found it at another store, so the dress was transferred free of charge from the other store to this store. She is the most laid-back consultant I have worked with and I thank her for everything she has done! I highly recommend making an appointment with her! She is awesome! read more

all i can say is- ASK FOR SUZAN!!!!!! i was in yesterday (Sat. 3/10/12) and i am still glowing from my experience at David's Bridal in Schaumburg. i am on a tight budget and knew that i could not afford anything at a boutique, so big salons were my way to go. i knew from the start that i would be one of many brides, especially on a weekend, and that the dress that i got would probably not fit quite perfectly due to quality of material. that is the experience i had at House of Brides across the street. nice, courteous service, a little cubicle to change in, and a rundown on cost and how to order. i could easily have walked out with a dress from there and been satisfied. but i had an appt at DB and wanted to look at options (plus this is just fun!). the front desk was definitely a little chaotic and check-in was a bit confusing. while i waited, tho, i was able to pull dresses that i wanted to try on, so when my consultant was ready for me, we could dive right in. and dive we did! suzan was so incredibly nice, fun, energetic, and most importantly, she understood my vision. one of the gowns that she pulled for me ended up in my top two. she was dressing two of us at the same time (yes! they help you in and out of all the gowns! i really appreciated this as i had to do it myself at HoB and it was tricky) which she explained when i first got into the dressing room. she introduced me to the other bride, and we had a blast with her family and attended her bell ceremony. that leads me to the crowning moment of all: the bell ceremony! once a bride has "said yes to her dress", you get to stand on a stage, make a wish for your future union, and ring a bell. cheesy, i know, but the whole store erupts into applause and cheering. and when my turn came (i found the perfect dress!!) my mom was crying which led me to cry and store managers were coming left and right congratulating me and i felt so special! it was just one of those moments when you feel on top of the world and just so incredibly lucky to be a bride-to-be. this kind of experience may not be for everyone, but it was exactly what i wanted, and what i was really bummed i would miss out on because i couldn't afford a fancy boutique dress. but i got the special day that i had hoped for, not to mention a bargain. =) i am def. going to be sending suzan a thank you and pic of our wedding day because she contributed such a huge part to the big day. read more

I personally was not impressed at all at this store. I was hoping for them to actually care that I was a bride, but that's not how it happens. They see tons of brides there and you're just not important. My salesperson arrived 30 minutes late and apologized very politely. Apparently she came in on time, according to her schedule. (Management not scheduling salespeople on time then?) I handed her my pictures of the dresses that i liked. I put them in order of, this is the one I'm sure I'm going to buy, to my MIL really wants me to wear this one. She started at the MIL choice and worked her way up to the dress I wanted. Not exactly my preferred method, but it worked. One of the dresses was supposed to have a bolero, but they didn't seem to have XL bolero's. Only L,2x and 3x. That was disappointing, as that was my, "oooooh maybe" dress. I didn't really like having to rely on my MOH to help me get in and out of dresses. I was really expecting to have her try on bridesmaids dresses, while I tried on gowns. I would have appreciated some kind of special attention from the salesperson but she was double booked and unavailable more than half the time. As far as the email issue that other people are talking about, very true. Mary Kay associates call me constantly. I get emails from every bridal anything. I get phone calls throughout the day telling me that I've won something or other. It's amazing how many worthless items I've won since shopping at Davids Bridal. I'm unsure about how alterations work when you buy the gown there, I'm sure they charge you up the wazoo. One of my bridesmaids alterations cost more than the dress she bought. $150 for the dress, $160 for alterations. She's not even oddly shaped. I recommended for the rest of the ladies to go to an alterations shop near their homes. So far that's only cost two of my girls $30-50. read more

I recently visited this Davids Bridal and literally left in tears, because I was so upset! If you visit Davids, go during the week when it isnt so busy and be clear you want a friendly consultant. I was only there for 10-15min total. When I walked in the front desk said I was 15min late for the appt, though the staff confirmed the time with me that day, talk about unorganized and rude. When my consultant (Faye) came out to meet me, she mentioned again that I was late, and she wouldnt have much time with me because she had other appts in an hour. She didnt ask any info about the wedding, location she had no positive expression, she just rushed me along. My bridesmaid was going to pick out dresses too but we felt so rushed and uncomfortable we didnt bother. When I tried on the dress I had picked out from the Milwaukee Davids Bridal (which was great) The consultant opened my dressing room and left the curtain open, while I wasnt dressed and seemed shocked I got shy. Then I came out in my dress, she didnt say anything just plopped a vail on my head. It was horribly crowded, nowhere for anyone to sit. It was far from special or customer service focused. Plus: fair prices, decent selection Minus: consultant works with multiple people at a time, crowded, rude staff, commissioned sales people read more

This is a very late review (went wedding dress shopping in December 2015), but I had a great experience looking for my wedding dress here. I didn't know what exactly to expect since this was my first store, but my appointment was with Lindsay H and she was wonderful! Lindsay was very attentive and friendly, but not overbearing at all like I pictured wedding salespeople to be. She helped me with a variety of dresses and was really sweet and genuine. Although I didn't end up getting my dress here, the overall experience my family (mom and two sisters) and I had with Lindsay was great and I highly recommend working with her. read more

Tammy is the absolute best stylist at Davids Bridal! She made mine and my sister's experience AMAZING! We didn't think we needed a stylist and boy were we wrong. Thank you Tammy for listening to what we liked and bringing us the perfect dresses. I can't wait for our event. read more

Like many others, I'd had negative experiences at other David's Bridal stores as a bridesmaid. But when I got engaged and decided to start looking at dresses, this is was one of the first places I made an appointment to. I should start off by saying I'm plus size. My street size is an 18/20, which translated to a 24/26 in wedding dress sizing. This meant that when I went to places like House of Brides, Eva's, or Brides by Demetrios, they would simply say "Well, we'll see what fits you!" and end up putting you in any dress they just happen to have in your size, regardless of the style being your taste or not. The boutique stores give a plus size bride the opportunity to special order any dress- but you cannot try it on or return it AND you are expected to spend anywhere from $1200 to $3000 on a dress you have never seen on you and will not receive for 6 months. I was also turned off by the boutique store experience where a consultant pulls dresses for you and you are not allowed to pull dresses yourself. I would prefer to just pull styles I am drawn to and have a consultant help me get them on. I am not a "Say Yes To The Dress" type who needs to be coddled, offered champagne, or have my hand held throughout the process. I want to put on a dress and get the honest opinion of those I trust without the pressure of the salesperson. If you want that personalized attention and really have no clue about what you want in a dress, David's Bridal is not for you. I went with my Maid of Honor on a Saturday (this was stupid- don't go on a Saturday if possible!) We arrived early and were told to just start wandering the racks and pull whatever dresses we liked, which is exactly what we did. My consultant, Yuri, had another bride at the same time as me, but she came by and asked the usual questions- my size, budget, styles i liked, etc. By then we had a few dresses pulled so she took them back to a room and gave me a corset, slip, and shoes. I ended up trying on 4 dresses total, and for each one Yuri would help me get into the dress, walk me out to the pedestal, put a veil and accessories on me, and then leave my MOH and I alone while she took care of her other bride. I actually liked this because it allowed us to talk honestly about what we thought about each dress. When she put the fourth dress on me, I just knew it was the one. From there Yuri came back with different veils, jewelry and coverage options. A few minutes later I was "ringing the bell," the David's Bridal version of saying yes to the dress. I was able to take my dress home that day in my size that fit me like a glove- AND it was actually in my street size. Icing on the cake- my dress was a new arrival and on sale, so I got $150 off. Some brides want that designer label, but for me, I just want to feel beautiful and confident. And my David's Bridal dress does just that. read more

What a nightmare. They clearly value quantity appointments over quality of appointments. Samantha, my consultant, could not have been more uninterested. I had a 2pm appointment which I was about 10 minutes early for. A girl at the front desk asked for my name and looked up my appointment and then walked away without saying a word. When the second girl at the desk was done with her customer she asked if I had been helped and I said that they had taken my name and nothing else. She apologized and gave me the customer profile form to fill out. I quickly filled it out, at that point it was 1:59pm and she said "someone will be with you in 1 minute." At 2:10 my mom approached the desk and asked if our consultant would be with us soon, the girl said yes. A few minutes later Samantha came to great us. I had another appointment immediately after (which I think is pretty standard and would have worked out no problem if my appointment had started on time) so beginning the appointment almost 15 minutes late when the entire appointment is only an hour total isn't great. Samantha told us to look through the racks of dresses and then she would also pull some dresses for me. She came back about 10 minutes later and asked for what we had picked out (which was very difficult to remember in all the racks of dresses since you are very strictly told not to pull any dresses out). She was empty handed and the changing room she led me to was also empty so I asked if she had pulled any dresses for me and she said "no, let's just see your picks for now." Uhhh ok, then why even have a consultant? I tried on 3 or 4 dresses but only kind of liked one. Samantha told me to go ahead and get dressed and she would write down the info for the one dress. When I came out of the dressing room she was no where to be found, we glanced around the store and asked up front for her but she disappeared into thin air. Great service. Additionally, the dressing rooms and waiting area are very small and not very nice. I brought 3 people with me, which I don't think is unreasonable when shopping for a wedding dress, and there was only enough room for one of them to sit down while I tried on dresses. It was extremely crowded and there were quite a few kids screaming and running around everywhere ...not exactly a pleasant or relaxing experience. I also didn't really think there would be a huge difference in the quality of their dresses versus a store that's a step up (dresses around $1500-$2500) but there is a HUGE difference. It is definitely worth it to pay a bit more. And if you are really on a budget, you can still find a dress under $1000 at a store much better than this one. read more

My mom and I went shopping for mother & grandmother of the bride dresses. Tanya, our salesperson, was AMAZING! We told her what we liked and didn't like and she brought us just what we wanted! In less than an hour, we said yes to the dresses and we couldn't be happier! read more

I just picked up my bridesmaids dress two weeks ago. The whole experience was bad from the fitting to the dress itself. The bride chose the dress with two of the bridesmaids and sent everyone the specifics of dress so I had the exact number for the dress. The gal that helped me with the fitting brought me the wrong dress. She brought me the VW360189 instead of the VW360326. All she did was look at the photo and the dresses are similar but one is a halter top and the other has regular straps. Luckily I noticed the difference. I had to show her the difference in photos from the website when she tried to tell me I was wrong. Very frustrating. What would have happened if I ordered the wrong dress? After this she disappears for 10 minutes and when she finally returns it's with the same wrong dress in a size smaller. She tells me they don't have any of the dress style that I'm supposed to buy for me to try on. The return policy specifically says no returns if it doesn't fit. So I have to buy a $200 dress by guessing at my size from another 'similar' dress. No one at David's will even hazard a guess, best advice they give is, "go up a size, you can always have us to fix it". You've got to be kidding me, pay you more money because you do not have a dress you sell in stock? So I'm stuck ordering off of guess work. What could go wrong? As a seamstress myself I order the dress based off my rib cage knowing that is the most likely indicator off correct sizing. I'm NOT oddly proportioned. I'm 5'5" 123lbs and I'm a 32C, if anything I'm a little busty for my frame but otherwise I'm smack dab in average territory. The dress is well made but proportionally a mess. Even in 3" heels there is 3" too much of a hem on the bottom. The size 4 exactly fits my 32" rib cage but the amount off excess fabric in the bust is absurd. I put on my sister's 36" D push up bra on and my chest is still swimming in extra fabric. I'm sure we all know that Barbie doesn't exist in real life but David's Bridal seems to think she does. I can correct everything on my own, for me it is just time and thread. The other girls are stuck adding seamstress fees onto a $200 dress, that is ridiculous. At $200 it should fit beautifully directly off the rack. Who did it fit? Well if your bridesmaids are more Amazon tall full figured girls with ample bosoms then this is the dress for them, otherwise figure and additional charge to fix the dress. Shame on Vera Wang and David's Bridal for creating something that doesn't fit the literal average. read more

I went to Davids Bridal with my bridesmaids to look at Dresses. This was the second place that I made appointments for that day. The store was crazy. It looked like every sales person was working with someone. After no more than 5 minutes a girl named Melissa said that she will be helping us. This is my second wedding but the first one that I got to choose my wedding dress. The first one was my mother in law's. Melissa asked me some questions about the style I was looking for. I told her that my budget was up to $500. Which I found out that day was only about $500 less than most all the dresses in their store. Wow, most dresses are over $1000! Melissa never said a word about that price really didn't exist. She started with 2 or three dresses that were on sale but not once did she make me feel my budget was very low. Melissa helped me put on and take off dresses without missing a beat. My daughter's were waiting for me to show each of the dresses that I tried on. After about the 6th dress she brought to me, I found the one that made us cry! Each dress she picked for me after each of our comments was closer to the perfect one. When she went to get everything together for me, my daughter's said that other future brides and their families were still waiting for their saleswoman to bring out a second dress. Melissa was back and forth with me more then anyone else got helped. She made me feel like I was trying on the most expensive dress in the store. The dress we picked that was meant to be mine was on sale for $489.00! I loved this lady. I highly recommend this store. Ask for someone that will only take care of you. By the way, they don't work on commission. read more

This place has a huge selection of bridal wear. There are so many dresses in different colors and styles. They always have new shipments coming in. You can spend hours here just trying on their dresses and browsing around. The store is kept real nicely. The people here are very friendly and helpful. Although I do like the dresses, I don't like their prices too much. Most of the dresses here are very expensive, even with their sales! read more

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I ordered my dress from David's Bridal 9 days ago. My experience was great. I made an appointment and was given her undivided attention for the entire appointment time. She let me try on any and everything I wanted as many times as I wanted. She was also great with providing extra touches (i.e. shoes, tiara, veil) so that I could get the full effect. David's Bridal has a tradition where they make the bride to be ring a bell and make a wish for herself and her groom once a dress is decided on. This brought tears to my eyes as well as my family that was with me. It was truly special! ON A BONUS NOTE- 9 days after I ordered my dress, I went on their website and saw that it had been marked down $200 since then. Naturally, I was annoyed so I called and asked what they could do. Within twenty minutes, the manager had called me back and refunded the $200 to my credit card. It was the simplest phone call and they were so incredibly nice. I strongly recommend David's Bridal when looking for your wedding dress! read more

I had never been a fan of David's Bridal from stories I had heard from friends. However, due to having 2 bridesmaids out of state I thought this might be the easiest route. The first time I went to the Woodfield location I worked with Donelle and it was a horrible, horrible experience. I had told her the two colors (Pink and Grey) I had wanted to see and have my MOH try on, she tells us to just pull any dresses. So we grab a few because we weren't sure what colors they came in, while my MOH is trying them on she was NO WHERE to be found. For almost 45 minutes I was grabbing different dresses that my MOH could try on because our stylist was MIA. I found one I liked, I tracked her down in the store and asked her what the lead time was and what colors of pink it came in, she then informs me it doesn't come in pink or grey. WHY WOULD YOU WASTE 45 minutes of my time allowing me to look at dresses that do not come in the two colors I specifically told you I had wanted to see?! That just blew my mind. We left. With No progress other than a feeling of NEVER wanting to go back there again. Now, I understand they work with more than one client at a time, but a check in to see if we had questions or even to tell me which dresses we had we should put back because of the colors would have been nice. In the midst of my anger, someone suggested I try the Lombard store which ended up being WAY Better! Nicer people and just over all better customer service. However, after 2 visits there and wanting to see a grey color they didn't have I was stuck going back to Schaumburg. This time, I worked with someone named Destiny and if I ever have to go back I will request to work with her again. She was patient and very nice, she was putting other dresses away but she never made me, my mom or my MOH feel like what she was doing was more important than helping us. Thanks to her- I decided on the dress for my bridesmaids and it was a weight off my shoulders. We had gone to 11 different salons and bridal stores, only to end up back at the one I was dreading. Destiny made me feel great about my color choice and other ideas with flower colors as well. She seemed to be the best person to work with from my experiences between both the Lombard and Schaumburg locations. read more

I don't know what's wrong with the person who helps you try on dresses here (I think her name was Mercedes. Maybe if she hates her job, she shouldn't be working at a place where her attitude actually can affect the person shes trying to help. It's not like this is a grocery store, where she doesn't actually need to interact with the other person. I found a dress online and did NOT want to get it from this David's Bridal bc I heard such awful stories from other brides and bridesmaids...but I was convinced the dress I found online was THE dress so out of desperation and bc I didn't think I'd be here long, I scheduled an appointment to try it on. Big mistake. When i came to the store for my appt, another person was in line and so the staff member helping her had to call over Mercedes to discuss alterations or something. The other customer walked away to look at something, Mercedes came over an spoke to the staff member, and ROLLED HER EYES when told that the customer needed her to do something. I saw this, so I already was hoping Mercedes was simply in charge of alterations and would have NOTHING to do with my visit. I literally just wanted to try on the dress I found online. Unfortunately, turns out no one else at this location seems to actually have any responsibilities EXCEPT Mercedes, bc she was the person in charge of helping me too...the one who JUST rolled her eyes bc another customer needed something. She gave me the dress, I tried it on, didnt like it, and asked for something with more poof. She INSISTED that the UGLY dress I just tried on was PERFECT for me, and kept trying to get me to like it! I'm thinking how I'm already disappointed bc the dress on the Size 0 model online didnt look as good on me (even though the one I tried on was small, I could just tell it wasnt right), but she wouldnt stop insisting its BEAUTIFUL and PERFECT. DO THEY WORK ON COMMISSION HERE OR ARE THEY JUST PUSHY FOR NO REASON?? I dont WANT that dress so just leave it alone!! Anyways I showed her a pic of a dress w more poof and she brought me one...I tried it on and it wasnt "right." She gave me a 2nd poofy one and it just still wasnt "THE dress." THEN she started getting snarky. Shes like "WHAT do you not like about these? This is what you said you wanted!!! You said you wanted to try poofy and these are poofy!!!!!" What the heck??? Who cares if I said I wanted one style and it didnt look good so I changed my mind? People try on different styles, it's OK to try on different styles when you're spending hundreds to THOUSANDS on a dress!! I don't care where I get my dress from as long as it's not this store, bc I NEVER want to work with someone like her again. This is a WEDDING store and she is overworked, overstressed, and clearly has NO patience to work with brides. Maybe if she wasnt helping someone else at the SAME time she would've been nicer. I don't know what her problem was, maybe it was a bad day, but I'm NEVER working with her again! And I hate leaving a bad review, but this was just VERY upsetting. There's TONS of bridal stores and I was SO UPSET by her attitude that I was in TEARS after the miserable half hour I spent here. DO NOT GO HERE! read more

I had a great, easy experience. I was disappointed that they only had the bridesmaid dresses in the color i wanted in sizes 20 and 30.

I had originally picked out a bridesmaid dress for my bridal party a month prior but decided it wasn't the one for the big day. I went back to see if there was a possibility to change the dress to a style that I liked better and Shirley, the manager, was amazing. The dress I wanted is being discontinued and at first, we were not sure if we would be able to get all the sizes needed/exchanged. Shirley did not hesitate and got on the phone with the warehouse to see what could be done. She was extremely patient and positive while we waited to see what could be done. Not only was she able to secure all the dresses in the needed sizes, but she also was able to get a new batch of dresses made just for me and my bridal party. She went out of her way to also ensure that everything would be taken care of that day and no further visits from my party would be necessary. Shirley went above and beyond to make sure I got the dresses I wanted for my big day and I am truly thankful for her help. This is location is lucky to have her. If you are looking for bridal/bridesmaids dresses I highly recommend visiting this location. read more

Had a perfect experience at David's bridal with Tammy! I couldn't have asked for anything more! She knew exactly what to pull and made me feel so at ease! I would definitely recommend asking for Tammy! read more

I went here yesterday with one of my bridesmaids to see what style we liked so that we can make an executive decision for everyone else. We had looked at the selection online and sort of knew what dresses we wanted to look at, so the consultant, Theresa, pulled those dresses and also gave suggestion for a dress that we thought would look good, too. She was great with us and we had a great time trying on dresses. I didn't get my dress from here, but we are both glad that we had a chance to stop in and sample their dresses for fit and style. We will be choosing my bridesmaids' dresses from here! read more

Worst customer service ever! I only went to this location because they were the only ones who carried Zac Posen, at the time. I called the Aurora location to see if they could give me status and they said my wedding dress had been sitting in the Schaumburg store since June 26th! The dress was to have been sent to me. I've received no notification or call. I called in to talk to them and they didn't know what i was calling for?They asked for the style number.uum my dress is there so i can give you my name.she said no, whats the number? I asked what's the guarantee that my dress will make it safe ? She said it goes through FedEx.....lol.....i asked for a tracking number and she told me to call tomorrow to get the tracking number! !! In no way will they go "out of their way" for the clients.......not worth your time if you're an anxious bride, which they've now converted me to. read more

My alterations experience was AMAZING! Sylvia and her team were so wonderful and patient and helped make my dress fit me perfectly! Watching them with other brides, as well, they never once lost their cool, they made everyone feel special and are incredibly skilled at tailoring. HUGE Thank you to SYLVIA!!!!! And to Delia, too-- who was always so friendly when we were there for my 4 fittings. Thanks, ladies!!!! read more

When making an appointment, be sure to ask for Donielle! She is absolutely the sweetest girl there! She is very attentive to you and would give her honest opinion when asked. She makes you feel like you are the only person in the store! read more

Tammy was wonderful! My biggest fear about dress shopping was that the stylist wouldn't make me feel comfortable. I was actually very nervous about going shopping. Tammy was absolutely wonderful! She made me feel so comfortable in a way that made me feel like I had known her a long time. She listened to my feedback about the dresses and brought me options I never would've thought to try on! In fact the dress I said YES to was HER pick!!! I know I'm picky and she was so kind, helpful, supportive and a joy to have as a stylist! Thank you Tammy for making my wedding dress shopping experience a fabulous memory! You are the best!!! read more

I worked with Almira. She is a wonderful stylist. She listened to every concern I had and knew exactly what I needed. Thank you Almira for making me feel like a princess this weekend! read more

This David's Bridal gets 3 stars, since the bride side earned 5 stars and the bridesmaid side earned 1 star. I'm the matron of honor for my best friend, and I scheduled one appointment for her followed by one for me. For her appointment, our consultant was Angela. I know they tell you ahead of time that you'll have to share your consultant during your appointment, but Angela was with us the whole time. She was fantastic! She really listened to what my friend said she was looking for in a dress and brought out some great options for her. There were quite a few dresses that were neck and neck to be THE DRESS. My friend made her choice that day and bought a dress! Angela was really helpful in bringing out different bras, veils, hairpieces and shoes so my friend could see how they would look with the dress. It was a really positive experience. Now, onto the bridesmaid side of the store, which is very different than the bride side of the store, let me tell you. First of all, I'm pretty sure our sales consultant was this infamous Robin chick whom all of the other yelps have been complaining about. She had really short hair, glasses. Anyway, the bride and I get introduced to her. We tell her that we're looking for short dresses in apple. She's about to walk us through the racks to look at the dresses, but she somehow gets diverted by another customer. We're like, OK, we'll just browse by ourselves. So we pull some dresses, and we're trying to find our girl, and we can't find her anywhere. So we just go back to the bridesmaid fitting area, and it's complete chaos. It felt like some type of seedy back-alley bazaar in the Middle East. There were dresses flung everywhere, arms and legs dangling out of curtained-off dressing stalls, little kids running around. Definitely was not as nice as the brides side! Anyway, after trying on some dresses, we didn't find anything that we liked, so we went back into the main store area, and there was our sales lad. By this time it was pretty clear that she was the ONLY consultant on the bridesmaid side, and we were sharing her with EVERYONE who was looking for a non-bride dress. So she asks us if we've had any luck, and we say no. Then we ask her if there are any dresses we can order that can be here in time for the wedding, which was three months away. She looked in the computer and said no. Nothing could be ordered in time for the wedding. So we left empty handed. Then, two weeks later, I go out to Rockford to go to my friend's wedding dress fitting, and we're talking to her consultant and tell her that the lady at the Schaumburg store told us we couldn't order any bridesmaid dresses in time, and our consultant said, "That's not true. You can still order a dress." So we're like, WTF?!?! This chick from the Schaumburg store totally gave us wrong information. Frustrating! Anyway, I tried on some dresses, found one I liked, and ordered it. It came much earlier than its anticipated arrival date, and I had plenty of time for alterations! I don't know what's up with that lady at the Schaumburg store, but she's horrible! Anyway, the brides half of the Schaumburg store is legit, but the bridesmaid half is horrible. The consultants on each side are night and day, and the consultant I had for the bridesmaid side was awful. She was clearly overworked and could use an extra consultant or two to help out; that's one thing. But to give customers false information about ordering dresses is just bad business. She missed out on a sale! So silly! read more

Really nice customer service! We bought our flower girl dress here and my wedding shoes. Overall good experience will see how the dress turns out. But the shoes are beautiful!!! And fit wonderful! read more

I have been here several times now I would say wedding dresses are good but my review is for the bridesmaid dresses. First was for my sisters wedding we got our bridesmaid dress here and the day of the wedding I was glad I packed my sewing kit because every dress fell apart. We got black chiffon one should illusion neckline dresses. On every single one the one shoulder strap broke. We had 5 dresses all in different sizes same issue. Second was for my friends. Every single bridesmaid had an issue with fit and customer service. We mostly ordered through the store and they said we would have 14 days to pick up when they got in. Cool to bad it wasn't true. The maid of honor got a nasty call saying she needed to pick it up the next day or she will be charged. She couldn't and they called the bride! What is wrong with you people! Not to mention the stress some of us have been going through trying to find the right size. Don't go with the size that the sales person tells you. We did none of them fit. I went to find dresses for my bridesmaids and left empty handed. They have a poor selection of navy dresses. The styles fit weird and all the lengths looked awful on my girls. Plus I felt like I was running my own appointment. The lady didn't get us other sizes my mom did. We had one fitting room for 6 maids. Brides don't go here! Good somewhere else for yours bridesmaid dresses! Also don't bother calling the store they will simply put you on hold for 30 minutes. You call back and they hang up on you. Such a waste of time! read more

My bridal party and I showed up for the appt 5 minutes early. The greeter pàged our consultant then told us to begin shopping while we waited for her. We shopped and waited for 15 minutes until I ran into our consultant on the sales floor. I only knew who she was because I read her name tag. She said was double booked and couldn't assist me and then asked another associate to assist us. The 2nd associate showed us to the dressing rooms to try on some dresses we had already picked out and then vanished. We finally received some assistance from Suzanne, whom was very nice but didn't pay attention to my budget, instead she stated that I could apply for a credit card and proceeded to show me dresses way over my budget. Luckily, my bridal shower found my perfect dress. I do love the dress but the service here is horrible. I would never recommend this spot if you need assistance. Instead, be prepared to do all the work yourself. read more

the service was horrible, the bathrooms were DISGUSTING and the selection of wedding dresses was cheap and tacky looking. We did find some cute bridesmaids dressed but the whole are was so unorganized and no one offered any assistance. you get what you pay for at David's Bridal. read more

Worst experience ever! Comments were made on my weight. I brought in photos from the site some but not all were picked. My first choice dress was never even brought to me. She had me pick dresses from an area that later the manager told us shouldn't even be in. my maid of honor wandered to the dresses picking my dress. I loved it which pained me because I didn't want to give this woman commission. But because clearance there may not be others in stores near me. Then asked for a belt she disappeared for like 14 minutes so we pulled our own! Needless today our bridesmaid appointment was made at a different location because the service was awful! Makes me sad my special day of finding my dress made be feel anything but happy! I ended up talking more about the service after then how excited I was for finding my dress. Avoid Schaumburg! read more

I can't say enough horrible things about my experience here.. though what can you expect from a place like David's Bridal. I made the appointment ahead of time, and when I checked in they had -several- openings still available. Yet, for some reason when we got there our consultant was busy with 2 other appointments! One I know was a bride.. not sure what the other was. We were just shopping for bridesmaids dresses. First off, I would be mortified if I were the bride and my consultant was leaving to go deal with other people. I was glad the consultant decided to spend more time with the brides than us. On the other hand, we didn't find out until we were almost done shopping (and were already put off) that she was triple booked and that's why she was being so short/rude to us. Also.. If you are going to book a consultant with three separate appointments, why do you require one? Why did we have to wait around the store for her to come get us when she didn't do anything anyway? Thanks, consultant, for pointing out the rack where the bridesmaid dresses are! I understand they do appointment slots so 50 brides don't come in looking for dresses, but then when they come to the front show them to the section and point them in the area of the changing rooms and be done with it. The poor consultant was just trying to do her job and was probably in such a bad mood because everyone kept bugging her and telling her about all these overbooked appointments. Regardless - hated the attitude. I work multiple jobs in the customer service industry and you can not treat people that way. We hadn't even bought anything and they were already treating us like we didn't mean anything! To me - it's worth the money you are saving to go to someplace that treats you right and you have a great experience! At least for the first time. You are only a bride for one day and you need as many people to be supportive and happy for you as you can! Go to Demetrios Brides (Schaumburg - ask for Amanda), Volles Bridal (Lake Zurich - ask for Deena), Gigi's Closette (Glenview), or Reddington Bridal (Park Ridge). They will treat you right! read more

We had a most awesome experience with Theresa today. She made the experience of shopping for my daughters wedding dress fun, funny and memorable! And....she said "Yes" to the dress!!!! read more