My sales associate was helpful, but I didn't appreciate that I wasn't her only appointment. It's such an important day, it's very distracting when your sales associate is helping someone else at the same time. At the end of the day I walked out with the dress I wanted, but the experience could have been nicer. read more

I was so disappointed with my experience at davids bridal. There weren't any dresses that I truly loved and it's as if all of what I was looking for was not here. It was such a waste of time. My consultant was unable to find any of what I was looking for but she was trying her best. By the time I went to this location, I had already been to a few other bridal shops and I could definitely tell that the quality of dresses at davids were way low. It's like after all the other gorgeous gowns, I couldn't settle. I think davids is best for you if you are looking for something simple and working within a strict budget unwilling to change. Not to mention, there was no help at all in getting in my dresses, pinning the dresses up to try and get a better fit, no fluffing and flaring to get dresses to their full potential..nothing. After about 2-3 dresses, I gathered my things and left. I don't think my appointment lasted 30 minutes. read more

They sell your email. So unprofessional. Will never step foot in any David's ever again.

I feel sorry for any bride comming here. Ridiculous lines for check out and cannot get a consultant to help you. We had to share one dressing room with five people. Luckily the bride picked this location for David's bridal because I would have walked out. read more

I went in a few weeks as a pop in and I saw Sallie and she was wonderful. I have been to 2 other bridal stores at this point ( one of them very high end) and Sallie was the only to lend me the under garments and shoes that were needed while I was trying on dresses. I would have expected that at the other high end store I was at but that didnt happen. She was very helpful with her opinion and I didnt feel pressured at all. Great experience! read more

I purchased my dress for $1500 today and they did not want to give me bag for it. They tried to charge additional $10 for the garmet bag. It's so embarrasing for this store. It's not about the $10, If I spent $1500 I certanly can afford 10 more it' s about the principle. I showed my unsatisfaction to the girl helping me out in alteration deparment and on the register( Samanta) . Nobody moved their finger to notify the menager about unhappy customer. Shame on you guys! read more

Today I decided to just go to David's Bridal to look at their selection and I wasn't going to try anything on, because my wedding is still about 14 months away. However, Raven ended up asking if I needed any help and suggested she could pull some dresses. I did not have an appointment for a fitting but the store was not busy at all and she was able to help me right away. I tried on dresses for about 2 hours after walking through the selection with her and taking a few recommendations. She suggested some dresses with lace and I had not even considered them because I didn't think I wanted lace. Every dress I ended up liking had some amount of lace! Raven is not pushy but will make suggestions about styles. When we finished, she wrote down my top four dresses out of the seven I tried on for me to keep and she made record for when I go back in May. The staff at David's in Springfield treated me like a valued customer and I feel like they'll make every accommodation possible to get me the right dress with the right fit and all my bridesmaids dresses just to my liking. I look forward to going back to work with Raven to find The Dress! I've read some reviews that weren't so great, but my suggestion is to do your best to go in the middle of the week (I went on a Wednesday) and earlier in the day. Also, an open mind is great because they'll make suggestions that you may not think are great, but the dress may be great. read more

I went to Davids Bridal to look at Bridesmaids dresses 4 days after my engagement, I went on January 4 2011. I was coaxed into trying on gowns for myself, and fell in love with the second one. They ordered it for me as the floor sample was practically destroyed, and promised it would be new, from the warehouse. It was not. The one they ordered had coffee spilled over the front hem, more than average beading missing/falling off, lace torn, and had been stepped on, as proved by the footprint on the gown. 7 visits later (they kept trying to get alterations to fix the problems with the gown), they finally gave in and ordered me a new gown, which to their credit was perfect, when it came in. I went back SEVERAL times trying to get my fitting completed, but my appointments "dissapeared," and finally I got fitted. They pinned a bustle, pinned the sleeves, pinned in cups, and I paid and signed for the work. I went back this morning, bright and early to try on the gown and pick it up, as the alterations were to be completed on this date. They brought out my "dress" and I am thinking to myself "Looks dingy," but I thought it might be the fitting room lighting, I will wait to see in the main lighting what it looks like. I try it on. NOTHING had been done. Nothing. I ask for the Manager on Duty, to no avail. Had this been the first time I had had problems, I would not have been so upset. It is not a convienent location for me to drive to.Why Hadn't they called to let me know no work had been done? 45 minutes later the alterations manager finally goes to the back and looks again. I had to get very high handed and upset first, however, to get her to do this.They had brought me the FIRST dress. It was hanging directly next to the REAL dress. Which fit wonderfully, except they had JILTED me on the bustle. One alterations lady was also trying to tell me I needed to have an INCH taken off of the hem! This is a gorgeous LACE gown, with beading, I had no need of such a hem at the first fitting, was wearing the same shoes, and had not shrunk. I lost it. I LOST it. My TWELTH time in the store, just for this gown, and now they wanted more money from me, and for me to come back, again. The bustle looked heinous. They used 4 buttons, not the 6 I had paid for, and it was not symetrical. It was frankly disgusting. I was in tears and shaking so hard, and the manager on duty finally came, an hour after asking for her.I happen to be a store manager of a retail buisness. Her being so late in coming was innappropriate. I don't care if she was with another customer, everytime I have been there I have had to wait to speak to a manager. I am not a Diva, but I deserve the same respect as others! Especially when I have a large bridal party, and tab! They got a lot of money from me. I told her how she should have handled it, and I also told her how this had escaleted and most likely I would not have been so upset had she simply come to me in the begining and said "I know you;re upset, you are important, but I have one thing I *have* to clear up for someone else first" I am reasonable, and that would have been fine. Taking an HOUR to come is not reasonable.she hugged me while I was crying, and entering my personal space is also not appropriate, though it did shock me so much I stopped.She gave me a full body hug, not just a shoulder hug. She was the one who finally ordered the second gown for me, perhaps she felt it was OK. It was very akward. She did say they would finish the bustle as I wanted it, they would do it immediately, and if I did want it hemmed they would do it for free (I demanded all of this, she did not offer it.)I should have demanded money back, actually but I am too nice. I did not get the hemmimg, as it was not needed, that other lady was trying to get money out of me. I ordered the LAST bridesmaids dress, they finished my gown, which is missing a lot of beading from their ROUGH handling of such delicate fabric, and I will be having someone else fix it. I will NEVER go to David's again, I will never reccomend it to anyone. It was way too stressful. I would much rather have paid $2000 plus alterations for the same gown elsewhere, and received better service. Incidentally my gown was NOT on a huge sale, and I spent $1100 all together on it, plus EIGHT bridesmaides dresses.. NEVER go to David's. I had an appouintment for everything except the first time I went, which Ironically, was the only good experience I had. The girl who helped me that day was wonderful and none of this was her fault. They have a POOR BUISNESS model, and are extreamly lacking in customer service read more

First off, I created a Yelp account for the sole purpose of leaving the David's Bridal in Springfield a positive review! After having multiple terrible experiences with customer service at the Rockville location, I went to the Springfield location to exchange my dress based on the recommendation of a friend who had an overwhelmingly positive experience at DB Springfield. I live right by the Rockville store, but the over 30 mile trek to Springfield was well worth it. I needed to exchange my dress because I suddenly had doubts and didn't feel 100% comfortable in it. Rockville was super strict about their 90 day exchange policy even though I was just a couple of weeks outside of their exchange window(even though my dress still had tags on it and had never been taken out of the bag)! They refused to exchange the dress, which I can understand if it is "store policy", but they were condescending and rude which is just unnecessary. They said that I could exchange the dress if I spoke with their corporate headquarters customer service representative. I spent almost a week trying to reach this supposed customer service rep. on the phone when I finally decided to give up and try my luck at Springfield. The Manager at the Rockville location is just snooty to the point where you almost feel like she is hostile and you are unwelcome in the store; I felt rushed and like I was causing the store a huge inconvenience through my presence. I once waited 50 minutes past my scheduled appointment time for a consultant to help me, with no apologies from the manager and no attempt to make amends!! My appointment was at 7:00 and they close at 9:00, so that meant I only had an hour to look at dresses which wasn't enough time so I had to schedule another appointment to come back. My only positive experience at the Rockville store was my consultant Winona, who had some really useful advice for what styles flattered my figure best. Springfield's customer service was a stark contrast -- it was like night and day! I was greeted by smiling and friendly faces, and the manager was incredibly sweet and cheerful. She made sure to say hi to all the customers and was very warm saying things like "Hi gorgeous, I love that dress on you!!" My consultant Khannie was attentive and very helpful. She offered good advice, and went above and beyond to help me find accessories that matched the dress I picked out. Springfield exchanged my dress after inspecting the dress and seeing it was still in perfect condition -- they were 100% accommodating. They even gave me a $20 gift certificate to Shutterfly that apparently all DB stores are supposed to give to their customers when they purchase a dress (Rockville didn't...). I am so thankful that Springfield helped me out and that I will be able to wear a dress I feel truly comfortable in on my wedding day!! Springfield has made me a very happy bride!! For those of you who live up in Maryland -- make the trek to Springfield and you won't regret your David's Bridal experience! read more

I had the pleasure of working with Cynthia (manager) and Joy. Both were fabulous! I showed Joy a picture of the type of wedding dress I had in mind, and she pulled several amazing contenders! The whole process was fun, easy, and stress free. Definitely recommend if you are looking for affordable dresses! read more

A big thank you to my consultant, Mimi, for helping me find a beautiful wedding dress today. She was professional, incredibly knowledgable, and knew just when to step in and help, and when to give me a little space. She understood exactly what I was looking for by just seeing a picture or two of my dress ideas. Mimi and her colleagues were wonderful to work with--I highly recommend her and this store! Great experience. read more

We had my daughters wedding dress appointment today. It went fantastic!!! The wedding consultant that helped us was "Iman" and she was wonderful. She laughed with us and hugged us when we cried. She even asked if we wanted her to be honest on if a dress did not look good before we even started. Which was great b/c some people will just tell you what you want to hear just to sell the dress. She was right on top of everything from the time we walked in until we left. We all, including Iman, agreed that the first dress my daughter tried on was the one but still tried on 4 others just b/c. If you are looking to make an appointment I would absolutely recommend asking for her. read more

I walked in without an appointment and really not looking forward to bridal dress shopping. They hooked me up with Kathleen and I couldn't have asked for anyone better. She was fun, fast, and always right there to help. She knew I hadn't tried on any dresses previously so she got an array of dresses, shapes, materials, and glitz to help me figure out what direction I wanted to go in. Incredibly personable that I felt like I was getting an honest opinion. Thank you Kathleen for making it an enjoyable experience!! read more

I feel like I got the ultimate treatment at David's Bridal in Springfield, VA. My consultant, Megan Howell, is fantastic. She's super fun and personable, asked specific questions in order to help me figure out what style of dress I wanted, had great overall bridal advice, and remembered both my quirks (i.e. my skin is super sensitive) and my family's names (amazing!) between appointments. I came in having an idea of what I wanted but because of my sensitive skin, we switched gears and she was able to help me find other styles that worked for my venue and my personality. Her experience really came through when I said things like... I love the top but I wish the bottom looked like this. And then she'd say we have something like that, I'll be right back! Once I had whittled down the choices, Megan had the alterations expert come out to discuss options and pricing with me, which helped me to make my decision. David's keeps all of their dresses in bags and therefore they stay clean, your bridal consultant walks you around so you can choose whatever dresses you like and takes them to the dressing room for you, and then helps you in all of the dresses. While these three things seem reasonable, they are definitely not offered at all bridal salons!! Two other things that set David's apart from the other smaller boutiques are their prices and the size options. Every bride should be able to have a great experience trying on wedding dresses, no matter her size or budget, and I believe you get that at David's Bridal. Now that I know what I'm wearing, it makes me even more excited for the big day, and I have Megan and all the people at David's Bridal to thank for that! read more

I walked in without an appointment to shop for a bridesmaid dress. At first, I was very pleasantly surprised -- they were able to take me for an appointment right away. The stylist assigned to me was working others at the same time, and barely paid me any attention. I got no help with what other styles might work for me. I had told them I was shopping for a steel blue dress to be worn at a wedding in April, but it wasn't until I'd spent a lot of time trying on dresses and selected one that they told me they couldn't get ANY dress in steel blue before June.... so it was a total waste of time. They offered me an off-the-rack dress in steel blue, but it wasn't in my size and it was in terrible condition after having been on their racks as their sample and clearly succumbed to some wear and tear. They were offering a discount of $20, which was laughable given the condition of the dress and that I'd have to spend money to have it altered. There was also the matter of other bridesmaids needing a steel blue dress. My sister is registered with David's. I would have expected much better service. read more

EVEN for a discount chain this store is absymal - and their GM I think her name is Erin - is a real treat. Their record keeping is sloppy - their communication is non existant and for every mistake they make they jump to plce blame on the client sometime fabricating information I get it that this is not a couture dress maker, or even a true bridal salon - I totally get its an off the rack big box chain - but even for that these guys leave everything to be desired personally and professionally - thanks GOD the dress I bought from Davids was a back-up dress incase the actual dress I purchased did not make it in time due to a last minute alteration (I lost more weight and the dress had to be taken in) if you ARE going to go to a Davids Bridal - dont go to this location - there are MANY other wonderful small and affordable local retailers that will give you the time, attention, service and personal care you would want when working towards your big day read more

This place is a joke. The first time I went I had an appointment and all went well. I got a gorgeous bridal gown there and it came in a matter of weeks. But after that it has gone down hill very very quickly. We ordered a number of different things (shoes, veil, etc.) at the same time. I get calls and emails that they are in, then I go in to pick up and they are either missing, the wrong color, or something is wrong with them. I go in to do a dress fitting WITH AN APPOINTMENT I MADE A WEEK PRIOR and she says I have no appointment, and just to go try it on myself. Doesn't help me whatsoever. I order a slip- it's an extra large when I ordered a small. I go in with one of my bridesmaids this morning for a 9am appointment of which we made a week ago. The lady says "you didn't make an appointment". They are the most disorganized people I have ever met. I will definitely not be taking my dress here to be altered because I can only imagine the horror that would come from that. They can't even get shoes ordered the right size. Jeez. Oh, and the managers response every time- oh sorry, this never happens! Really.. It's happened 7 times in 2 months for just me. read more

I had a wonderful experience at David's Bridal. This was my first-ever appointment as a bride and I was treated well from start to finish. My consultant was Khannie and she was excellent. Whatever they're paying her should be doubled. This woman spent so much time working with me and my bridal party to find the perfect dress. She is knowledgeable, friendly, honest and kind. She lugged ten dresses off racks for me and helped me in and out of each one. My appointment was at least 2 hours long and she was determined to find the right dress for me. And then she turned around and helped my bridesmaids find their dresses for another hour. I truly believe the consultant sets the stage for what kind of appointment you're going to have. However, the customer has to come in with realistic expectations. If you make an appointment for a Saturday morning, you need to have a little patience as you're not the only one in the world getting married and the place is going to be a madhouse. If you come in with the right attitude and your consultant matches that, then it's going to work out fine. I found a dress that was beautiful and reasonably priced. I can't wait to go back to purchase it. David's Bridal was awesome! read more

This was the worst experience ever!! I felt so bad for the bride and her bridesmaids. Even though we had an appointment, we were basically left to "fend for ourselves". The woman who was supposed to help us was pretty much missing in action and very unattentive until it came time to "place the order". I have never been treated so poorly and would NEVER recommend David's Bridal in Springfield. This is supposed to be a magical time for everyone involved in the wedding and this was very disappointing in every aspect! Thumbs down to David's and their staff. read more

Went to purchase my wedding dress here and that trip was fine. They ordered my dress in a size 4. Went in for alterations and came back to try the dress and it looked horrible. The alterations manager was acting as if I was crazy. The dress looked nothing like it should have. This was 5 weeks before my wedding. I asked to get the samples to explain what was wrong. They still were not convinced. I had to come back to talk to the store manager because all other managers were incapable of dealing with the issue. I came back and the store manager could see immediately what was wrong. They had tried to fix it but couldn't. I asked for the sample dress again which was a size 2 that fit perfect except the length. She asked if I would like the 2 and I said yes. Never asking or telling me I could order a new one. I got the sample. Went back and the bottom of the dress was not right, was filthy, and had 2 holes in it. I was told that is going to happen and that it wasn't going to get any cleaner than that because it was off the rack. The manager of the alterations department is a smart a$$. She could care less what she says to you. Went to pick up my dress and the bottom was still a little off. As they were processing a refund for alterations I asked about steaming it later and the alteration manager rudely interrupted me as she likes to do people. Told me it was already steamed. I told you are folding the back and it will be wrinkled in a week for wedding. That's when I lost it and yelled at her to shut up and told her how rude and ignorant she was and all she did was laugh. I would never recommend this company or this location to anyone I know. Stay away far far away! read more

First of all I am no Bridezilla and overall really laid back, I was planning to go into DB, try on a few dresses and most likely buy one, I'd seen a few online I liked and not fussing over a dress was right up my alley! Even if you are on a budget I would not recommend shopping here, especially in the age of Pinterest where you can find TONS of places to buy affordable dresses. I went in for the first time with my family to try on dresses, I had looked online and printed out some favorites, my parents were super excited. My consultant was SO rude. She ruined the experience for us, this was not my first time trying on dresses I had been to other shops, but this was the first time for my parents and I couldn't believe her attitude. As soon as she approached me she fired off all these questions "have you looked online" "did you print that out" "did you bring it with you" I answered and told her my parents had selected some as well while waiting, she rolled her eyes and said "No, you will try these dresses on now" I said ok....that's fine, can I show you the ones my parents would like you to pull next? Again with the eye roll, exasperated expression, she could not have appeared any more annoyed, and this was only the first 5 minutes of our meeting. I decided then that I wasn't going to buy a dress form DB because of her poor behavior, I don't care if I'm paying $200 or $2,000 for a dress, they need to work on their customer service. I think the highlight of the appointment was when she stood by the fitting room door, tapping her foot, as my parents were showing me the dresses they wanted her to pull. She was unprofessional, rude and ruined the experience, I am not buying ANYTHING for my wedding from DB because of that meeting. You should to the same, stay away, browse the hundreds of sites online for much better deals, quality and service! read more

Best of luck if you go here to find a wedding dress. If you like no inventory and being treated like a herd of cattle, then this is the place for you! My daughter and I made an appointment two weeks in advance to be assisted at David's. When we arrived, the person we had the appointment with looked at us like a deer in the headlights. My daughter had even spoken to her about the style and size she was looking for...still a deer in the headlights look when we arrived. Then the woman we were brushed off to could barely give us the time of day. She brought my daughter sizes that were too small and tried to stuff her into them which made my daughter very uncomfortable since there is NO privacy here. You parade out for all of the herd to look at you and make all of their comments. Two things; I called David's (Mom of the bride) in advance to find the store that had the largest selection since David's has many stores. They told me to go to Springfield. We drove 1.5 hours only to find a pathetic selection of dresses, many of which were soiled and tattered. Shame on you David's! Is this what you do to women who are preparing for the most important days in their lives! read more

I had a very pleasant experience at this David's Bridal (and it is where I found my wedding dress after trying several other bridal and department stores). I highly recommend making an appointment. It was pretty busy in the store (and my appointment was a weekday). My stylist was Angie -she was great! She was juggling a couple of clients at once but she was on top of it. (My mom and I showed up early but she still accommodated us). She had already pulled my "Favorites" I had indicated on David's website and she found a few options that were in the style I was looking for as well as the price range. read more

This was my first stop in finding a bridal gown and I'm so happy with the experience! Kidist assisted me and she was simply amazing. I felt very comfortable and in good hands. I never felt pressured or overwhelmed and ended up finding the perfect dress! Not only that, but Kidist picked out such amazing accessories that I left with my entire bridal outfit. She also was kind enough to help my younger sister pick her bridesmaid dress. Thank you for a wonderful experience! read more

The experience was awesome! I was afraid I was going to be overwhelmed and not enjoy it. Meg new exactly what direction to go with for me. I found my dress thanks to her! I would recommend getting her, great personality that kept me smiling the whole time! read more

I made an appointment to try on wedding gowns in January 2014. They were able to fit me in on a week night at 7pm for bridal dress shopping at 8:30pm for bridesmaid dresses for my bridesmaids. We arrived a few minutes early and checked in. After 30 minutes, no one had helped us, but they kept telling us our "consultant" was running late when we asked, and we should just browse the store til she gets there. After another 5-10 minutes they assigned us to another consultant to help us while mine was running late. The new consultant started asking me what styles I liked then proceeded to find me some shoes and undergarments to try on with the gowns. While she was gone, another consultant approached me and told us she was assigned to me and we needed to move to the other fitting room. As we got our stuff together to move to the other side of the room (there were 5 of us), the other consultant came back with shoes and was confused why we were moving. Both argued about who was assigned to me and where my consultant was. Finally after 45 minutes my original consultant came. She never apologized for being so late, but proceeded to get me dresses. She did not offer too many suggestions and helped minimally. She was helping some other girls with prom dresses and seemed more interested in them than my wedding gown appointment. I even described my sisters wedding gown and asked if they had one like that I could try on (I already saw it on the floor and knew they had it) and she told me they did not have anything like it, and I already tried on everything that was similar. After my originally scheduled appointment time ended, she walked away and kept telling me to just make another appointment to come back another time. She did not offer to help us try on bridesmaid dresses at all. We had to go find someone else to help us for our second appointment. They kept rushing us and not wanting to help us at all. We were all very disappointed with the customer service at this store. I would give it 0 stars if I could! read more

I do not have enough good things to say about this place. I was greeted the second I walked in by a smiling face and I had an appointment with Megan, she was an absolute blast. I was definitely worried about how this whole thing was going to go (I was SUPER nervous) but Megan was great and basically held my hand the entire way. I found a dress I absolutely adore, I loved it so much I tried it on three or four times! The price was great too. I would highly recommended this location! read more

They are so amazing!! Tiffany is the best! I had come in twice in one day: one time to look for a bridesmaids dress for a wedding I'm in, and the second time for my own wedding dress. She is so fantastic and makes you feel like you are the only one in the store! Couldn't have asked for a better experience :) read more

This David's Bridal was VERY helpful! Zuhal helped me pick out my dress. I went into David's Bridal anticipating one style and ended up going in a completely different direction once I started trying on dresses. Zuhal was so patient. Her style is to be more of a quiet observer, but she hit the nail on the head. Once she realized what I was interested in (before I even knew it), she started pulling dresses that were exactly what I wanted. I know some people criticize this place because it's not a private "Say Yes to the Dress" experience with a huge posse and large, unique selection of gowns. You know what you're going to get at David's Bridal. They have a varied, yet more limited, selection for a MUCH lower price. I was able to find my perfect gown, which will make me feel like a princess (with a latina flair). I'm thrilled to have found the perfect dress for around $1,000 (compared to $3,000-5,000 at other stores). For me, I'd rather spend a little less on my dress and more in other aspects of my wedding. This isn't the same boutique, more private, experience because you have several girls trying on dresses on the same podium, but for me that was all I needed. It was a more communal session of "oooing" and "ahhhing" about each others' selections. David's Bridal also has a cute tradition of ringing a bell when you pick your dress. I felt that I got my "moment" when picking out my dress. I had a wonderful experience with my fitting. I ordered the dress in a petite size, which allowed me to avoid any alterations. The only thing I needed was to add a bustle. The job was well-done and timely. The only issue I had was that the veil we picked out (the day I bought my dress) matched the sample, not my dress which we ordered in a different color. In spite of their no-return policy, they worked with me to exchange my old veil for one that matched my dress perfectly. Walking into the store, I'm always greeted by people who wish me congratulations and take an interest in my wedding. The managers are very kind and take care of issues promptly and for the benefit of the customer. I visited another David's Bridal in central New Jersey, and I did NOT have the wonderful experience that I had in Springfield. The managers in New Jersey acted like I was being rude for entering their store, and they were more interested in hurrying me out of the store (even though it was 2 pm on a Saturday) than helping me pick out accessories. I was very pleased with my experience at the Springfield store. Ladies, you know what you're going to get if you chose to go the discounted route so give these guys a break. The Springfield store does a wonderful job! If you want the boutique experience, then go for it! For the rest of us, this is a great option that will still end in an amazing experience. read more

Thank you to Erin and Carly to helping us swap out a dress last minute. Your kindness and excellent customer service saved the day and helped us be ready for a wedding a couple of days later. This davids bridal has lots of selection and is neatly organized. read more

I had a wonderful experience in finding my dress thanks to Najoua. She's very experienced and patient and genuinely caring. She gave valuable advice while fully respecting my feeling and taste to make a final decision. My bride maid was able to make her decision very easily thanks to her advice. I'm very grateful and if I have any friends or family members who need to find a dress for special occasion, I'd definitely bring them to Najoua in the DB in Springfield, VA. read more

I had a wonderful experience at this David's Bridal! My consultant was Kathleen, and I came in by myself on a weekday evening to get a feel for the types of gowns I like without the pressure of my bridal crew (love them, but trying to please 5 people with different styles at a bridal appointment is overwhelming!). She was super attentive, asked me what things I like in gowns right away, and started pulling dresses that fit that description. She also encouraged me to look through the racks of gowns and to let her know if I saw anything that I'd like to try on. Because I went alone, I didn't have anyone to take pictures/video to send to my mom and sister, but Kathleen offered and was super thorough, making sure that the beautiful details in each gown were captured (I'd gone to Lovely Bride in DC alone a couple of weeks prior, and the customer service was nowhere near as accommodating). In the end, she pulled a few gowns and I pulled a couple, and I ended up finding a gown (actually, two gowns!) that I love! I was hoping to purchase my gown through this store because Kathleen had been so fantastic to work with, but in the end decided to buy online because I'd received an online-only promo code via email that the store was unable to match. However, I still recommend this store and Kathleen one hundred times over! The customer service was stellar, and the array of sizes and styles available to try on in the store really can't be beat (oh yes, and pro tip: come on a weekday evening if you can! I practically had the store to myself!). read more

This is the best David's in the DMV! Erin was a very professional, knowledgeable, and SUPER helpful consultant :-) After having a terrible experience at a different location, Erin and her team in Springfield were very accommodating. I found my dress, made a wish and rang the bell! Thank you so much!!!! read more

We were looking for a cotillion dress for my 16 year old daughter on a pretty tight budget. Theresa, our assistant was super helpful in finding dresses that fit the strict color and silhouette requirements of cotillion. We did find a few that would work, though we did not purchase them that day. The only complaint I had was that most of the dresses in the store were ivory or cream which are not allowed for cotillion and the ordering time for white white was 4+ months. If we could go with a soft white the ordering time was less, but not guaranteed. read more

I had a wonderful experience at this David's location. I had been at this location 12 years ago for a bridesmaid's and I my expectations were not high. It was recently remodeled and is now very nice outside and inside. The staff were ready to help me when I arrived a few minutes before my appointment. They looked at the dresses I had favorited and quickly picked these and other dresses for me to try on. 27 minutes from my appointment start time I had the perfect dress. 8 minutes later I had paid for the dress and was out the door. Nancy and the other employees were wonderful and helpful. They listened to what I was looking for and were kind and encouraging as I tried on dresses. I was shopping alone so I needed help with some of the gowns and they were there for me every time I needed them. It was a great experience. I purposely came in the middle of a weekday to avoid crowds. If you want a quick and efficient experience I would suggest you find your way here over lunch as well. read more

To be honest, I swore to myself in never going to David's Bridal. But after a bridal expo, my sister, friend and I all made appointments to try dresses on. I wasn't sure what to expect but it was actually better than I thought. My consultant, Ann was really nice. She gave me the catalog to pick out what I'd like to wear and went from that. And wow, it was I wanted. I neer thought I could love a dress from here, and I didn't buy it because I do still want to look around, but the experience was fairly nice. She wasn't pushy at all and gave me space( I don't like hovering consultants). Right away she realized the style of dresses I liked, and picked out what I wanted. She even let my sister re-try a dress on, when her appointment had already finished. It isn't super nice inside, but she was friendly and made me feel wanted event though we both knew I wasn't buy on that day. And it seems, I might go back and buy it.. read more

David's really needs to set up online ordering for bridesmaid dresses. I have bridesmaids in a range of sizes, so I kind of had to go to David's (also, I didn't like asking my girls to pay $300 or so for a dress they're going to wear once...). The whole experience was fine - I wouldn't have purchased my wedding dress here, but it was fine for bridesmaid's gowns - but calling in to purchase the dresses has taken forever, and the sales staff on the phone is none too friendly. All in all, I give this place a "B". read more

First it took over an hour to order my wedding dress over the phone. I asked for one thing no train.(It had a train). After a month I called and asked if the dress was in. They said it would be in the 23rd. What they did not say was the 23rd not that month but 2 months later. The dress came in with only 5 weeks till the wedding. I reserved a time to get alterations and of cores when I called before I went they did know who I even was. read more

The reason I'm giving them a three instead of a two star review is because my first bridal appointment was great (even with a few minor setbacks). I went to DB in September to look for my bridal gown with my mom, sister, and grandmother. It was a Sunday which ment it was moderately busy and after checking in we were told it would be a few minutes before the consultant would be with us. Thirty minutes later, I went and asked if I had been forgotten and the front desk girl quickly apologized and said that she was new and was a little overwhelmed. When I finally was helped by the consultant, the appointment went very smoothly and quickly. I tired on three dresses before I found "the one" . The only thing I didn't like was having another employee come up and try to sell me on invitations (I made my own), photography, reception ideas, etc. because we're having a destination wedding at Disney World and they take care of everything for us. Other than that, I was happy I found my dress and was very pleased with my consultant and customer service (after I was taken back by my consultant). Visit Two: I went with my bridesmaids to try on a few dresses in November. We checked in and then went on a hunt to find a few dresses. Once again, we were forgotten for about thirty minutes and I had to go remind them that I was here and that no one had been around to help me. They finally gave us three dressing rooms, but after that our consultant was nowhere to be seen. We had asked for a strapless bra as soon as we'd been lead to the dressing rooms, but the consultant never came back with it so we just ended up doing without. When we finally finished trying on all the dresses the consultant finally came back over and told us that the dress was on sale for $129 and because I bought my dress from them, my bridesmaids would receive another $20 off. When we took the dresses up to the register we found out that the $20 discount did not apply and when we told the cashier our consultant told us about it...she admittedly denied it. My girls still bought the dresses, but we left a little put-out by the lack of service we received. Visit Three: My future mother-in-law was in town and I took her and my mom to DB so they could find their mother of the bride/groom dresses. Once again, we waited thirty plus minutes before my name was called over the intercom. This particular Saturday was extremely busy so there wasn't a whole lot of room to move in the store. Once my name was called, I went over to the designated podium and waited for about five minutes while employees walked right by me without even asking if I needed any help. I finally went to the front desk, gave them my name, and they pointed me to the consultant assigned to me. Once I found my consultant she said that I took to long to get to her and she passed me on to someone else. The consultant they assigned to us had one other person at the time she took us, but we only saw her a few times during our time in the store. She only gave us one fitting room even though the room beside the one we were using was completely empty (sans a few dresses) but when I asked if we could use it she told me no. I had to stalk her and continually ask her to clean it out so we could use it and when she finally did, she was grumbling and rude about it the entire time. In the middle of our appointment, our consultant took a flower girl back and helped her the entire time, but still was not paying any attention to us. I had to ask a different employee a few questions about a dress my mom was interested in because my assigned consultant was not interested in us at all. The best part was when we were finally done the consultant came up and asked if she could help us with anything or answer any questions. This of course, set my mom off, and she told the girl she couldn't believe that we had no help throughout the entire appointment and now that she was about to make a sale she took interest in us. Needless to say, we complained (even though the manager wouldn't even come talk to us about our experience) and they knew we were not happy customers. Unfortunately, I have to go back to DB for my alterations this Sunday due to circumstances and I am not looking forward to it. I'm hoping that since the service was so great when I was buying my bridal gown that it'll be great again. Be aware that if you go on a weekend that the best times to go are right when they open or two hours before they close. But honestly...weekdays are the very best days to go. Period. read more

If I could give zero stars, I would. My maid of honor was in town for the weekend for what was a whirlwind tour of gowns. We started off with an amazing experience at a separate store and headed to DB for Bridesmaid dresses. I had tried on gowns at a DB in Massachusetts and got great service, so I also wanted to try on a gown to show my Maid of Honor. I should have known things were going to be bad when we got out of the car and a woman was beating her child outside of the store. We went ahead and entered the store. It was an absolute ZOO. There had to have been at least 100 people in there and the noise was incredible. After a rude woman "checked us in," we walked around for 15 minutes waiting. Finally, my maid of honor heard her name being called. No clue why MY name wasnt called, but we got a woman as a consultant who, frankly, seemed like she was in way over her head. I told her I wanted to try ONE gown on while my maid of honor tried on two bridesmaid gowns. "Sammy" pulled the dresses, put them in a fitting room and left. She just WALKED AWAY. I struggled to pull a gigantic White by Vera Wang gown over my head. It was a size too small, so I popped my head out to see if Sammy could clip it. Nowhere in sight. She finally reemerged after I had taken it off and with a ridiculous, fake smile asked me if I liked the dress. I might have if she had actually done her job and helped me. When my maid of honor came out in a bridesmaids dress three sizes too big, Sammy was again nowhere in sight to clip the dress. We received approximately 5 minutes of "service" during our 40 minutes in the store. As we were about to walk out, Sammy decided to stop us and ask if we had decided which dress to buy. Our intent was to purchase a bridesmaids dress, but since we couldnt actually see what it would look like when appropriately fitted we were in no way going to buy anything. I will not step foot in this DB again. Abysmal service and an absolute waste of my time. read more