First off, CASH ONLY! This place can be really hard to find. I had to call them 3 times before I was able to find them! The key is to head past the Blue Coffee and towards Shake Shack. You'll come across a Prudential logo with 2 escalators. Once you head down you'll see signs for the place! Very compact location but the person running the place was very pleasant. I had 2 pairs of shoes shined ($25 each) as well as having one shoe repaired (the pull loop tore off) for $25 as well. Had everything completed in a few days! Would highly recommend. read more

Boston Instant Shoe Repair - Escalators down to Boston Instant Shoe Repair! - Shoe Repair Near Me - Boston, Massachusetts

I have an old favorite pair of cowboy boots that I absolutely adore. The heel fell off, they fixed my heel and made my boots look brand new again. I didn't think it could be done, but they did it. Nothing like an old-fashioned cobbler!!! So happy!! read more

I got heel taps here, and it was same-day, which was great. I thought the man priced it at $20 on the phone, but maybe I misheard--it ended up being $22. They're even, and I'm just happy to have it done! The man there was nice and showed me the material he was going to use beforehand. Important to know--CASH ONLY and a little tricky to find. (Maybe the $2 was for giving me directions on the phone when I was wandering outside Tesla :) ) Within the Prudential Center, go to Center Court, go just past Blue Bottle and Ropes & Gray. Then take the escalator one level down. Also, on the phone the man told me that the shop closes at 5 pm, not 6. read more

Boston Instant Shoe Repair - heel taps ($22) - Shoe Repair Near Me - Boston, Massachusetts

Shop wasn't easy to find behind a single door on a basement wall. He may not arrive to the shop at listed scheduled time so call. He did a nice quick job and I'd go back if needed. read more

Instant show repair at 9am on a Friday morning. Super quick, effective heal repair. Right in the midst of all the stores in Newbury Street. read more

Having had several items repaired here now, I can confidently say Boston Instant Shoe Repair is indeed "as good as it gets." Most recently, I've had two pairs of boots, one high- and one low-heeled, re-heeled at Boston Instant Shoe Repair. Each repair cost $25 and was done in about two days' time. The gentleman at BISR also polishes the boots to gleaming. Both of my pairs of boots look brand new, and perhaps even better than they were when I bought them thanks to the quality of the new heels. I would unreservedly recommend Boston Instant Shoe Repair based on the quality of this work. The hours on display at BISR say M-F, 9-6, but I dropped my latest pair of boots off on a Saturday, so I'm not sure if that's correct. Remember this is cash only and 1/2 of the cost is due at drop-off. read more

Boston Instant Shoe Repair - Shoe Repair Near Me - Boston, Massachusetts

THE BEST shoe repair (more like shoe reconstruction) in the world! I searched literally all over the world... [New York, London, Paris, Milan] to find someone to save my beloved Louboutin Daffodile shoes for a reasonable price - David's Shoe Repair not only did an amazing job but I could NOT BELIEVE the amazing price they gave me! Louboutin uses a specific type of leather that is very hard to work with (and expensive) so most repair shops wouldn't even attempt the job. The iconic red lacquered sole was also ruined but they did an amazing job - you literally can't even tell it was ever ruined. Long story short - my puppy chewed up my $1,100 Louboutin Daffodile 8" black leather pumps. Obviously extremely expensive, but more importantly they are discontinued and extremely hard to get ahold of...not to mention they meant SOO much to me. When I say chewed, I mean ruined the leather on the sides, mutilated the skinny heel, ruined the red sole, teeth marks all up and down the heel - I mean CHEWED UP! I brought them to David's and he said he could not only fix them, but he could also enhance/preserve them by adding a protector on the sole bottoms - that LOOKED EXACTLY like the iconic Red Bottom bottom material for only $60. I thought I had met an angel. I had paid $100 for some crappy red rubber material from some other repair shop - but David's was so authentic you couldn't even tell they have protection on them. The material is rubber-like so it helps with walking - but it's shiny, thin, and it just looks amazing!!!! I gave them as much time as they needed, I think a couple of weeks but it was a very time consuming job and they are a very busy shop. Plus, they would have been still been sitting in my closet chewed up so I had nothing to lose. I am forever fortunate for the craftsmanship, service, and genuine care that I received from David's and I HIGHLY recommend them for any and all shoe services!!! THANK YOU!!!! read more

The cobbler waited for me to arrive even though it was past his closing time! I just needed to punch a hole in my belt and he did it right away and well. Will return! read more

In Boston for work and needed a shoe shine. I hopped and yelp and thought it was my lucky day when I read the reviews for this shoe repair store and and it just happens to be a few floors down from where I work. Here's my conversation with the guy in charge: Me: hi! how much for a normal shoe shine? Him: it's going to be $10 (then he looks me up and down). No actually it's going to be $20 for you. At this point I'm confused and out of my element. Me: well that's really expensive... I usually get them done for like $6-7 Him: then get out of here I should have left at this point but I didn't see any other close places. Me: As long as I get it back in the morning... He grunts and I pay and leave. The next day, obviously, they're sitting there EXACTLY in the same spot he left them. He refuses to refund me even having done no work so far and spends less than 2 min on his machine polishing my shoes and handing them to me - with some scuffs still near the heel area. You know that sinking feeling in your chest when you know you've been ripped off and there's nothing you can do about it? A month later, it still hurts a little. Others may have had a good experience with this store but I would highly recommend against going here. read more

Quality craftsmanship. There guy there knows what he is doing & is very nice. Have gone to him with shoes, leather gloves, etc and he has fixed it all! read more

I came here last Saturday to drop off three pairs of shoes. Unfortunately, nobody was working! According to Yelp and also to the voicemail of the business, they were open. I waited for about 30 minutes before leaving. It's terrible customer service to simply not open. At least change your voicemail or leave a sign on the door. I ended up taking my shoes to Rinaldi's, who did a great job. read more

This isn't a Shoe Repair shop, it is a shop of MIRACLES! I took in two pairs of shoes that were in dismal shape. Dismal! My Tory's were completely worn down, with the inner structure literally hanging out. The other pair of flats had a hole the size of a dime in them. I went in fully expecting to be turned away. Jesus examined the pairs quietly, and I got more and more nervous... anxiously chatting to fill the silence. He shook his head, which I took as a sign that they were beyond repair. I was prepared to walk away, but he stopped me, "It is bad, but not so bad. I can fix this." I put down my 50% cash deposit and prayed that he'd dazzle me. And dazzle me he did! I picked up the shoes today and They. Are. Flawless! They look amazing, like brand new shoes! I definitely paid for them ($55 and $60 for the pairs, respectively), but that's because the damage was extensive. Like, embarrassingly so. He did say that next time, I should come sooner, and that he won't have to charge as much or take as long to do the repairs. HIGHLY recommend. If he can work this much magic on shoes that seem completely lost, I can't imaging how good it will be on shoes with less serious problems. He does take cash only (but there are multiple different banks' ATMs in the Pru), and you have to out 50% down when you drop off. Take the escalator near the LOFT to get to this hidden gem! read more

Are those MY shoes????? Yes, I was quite surprised about how freaking amazing they looked, that I almost didn't recognize them! I wanted to hug the man when he handed me my shoes. I came to him with my favorite pair of Gucci pumps. I had given them hell, so the little heel needed replacement and I wanted to get the black rubber sole so that my shoes would last longer and I won't slip as much. They're also patent leather and they looked a bit dirty and didn't look as shiny. He said he could fix it and also cleaned them but I never expected them to look like new again. I was amazed. All for $35 and 2 waiting days. Heck, bring your shoes over here if you live or work around the area! read more

I had been without a steady shoe repair person for a long time. I had a guy I used to go to in Charlestown, and he closed his shop, and I just sort of let my favorite shoes get gnarled by the harsh New England weather and/or cobblestones, metal grates, uneven brick sidewalks, etc. I went to this place. I shyly handed my Cole Haan wedge ankle booties, with hardly a wedge left and a hole in the sole, and asked "can you heal my heels?". He wasn't even phased! Of course he could fix them. I also gave him two pairs of pumps that needed new heels. I think it was around $90 or so for all 3 pairs, the most expensive being the wedge booties. Some are saying this place is pricey, but how many shoe repair places do you know? He does excellent work, he had my shoes back to me in less than 48hrs, and they looked better than when they were new! read more

Boston Instant Shoe Repair - Before! - Shoe Repair Near Me - Boston, Massachusetts

See all

I had a really beat up pair of work shoes and this place was super speedy and did an exceptional quality job. Shoes looked almost brand new! Thanks so much!! I have a real hard time finding shoes that fit, and they extended my super comfy shoe life!!! read more

I've been to quite a few shoe repair shops in and around Boston, even traveling as far as Worcester to repair my tired soles. This guy is fantastic. I took my Sam Edelman bright blue suede pumps to my regular guy at Alton Place, and he was unable to fix them. He was very apologetic, and I was equally downtrodden, until I brought my shoes here. Boston Instant Shoe Repair reheeled my super thin stilettos for $16 within 24 hours. The location is super convenient and central, the guy is adorable in an "Up" sort of way, AND your shoes are heeled (sorry, bad pun) fast. I'm so happy that I don't have to lament the tragic loss of some gorgeous shoes to Boston's unforgiving brick streets. Thank you, BISR. FYI he only accepts cash. read more

The best service and his workmanship is fantastic. I brought three pairs of ankle boots to get the heels repaired in February 2020, before Covid set in, he had one pair repaired so I prepaid for the last two set of boots then Covid hit. I am working from home, and of course, he is not open. Time goes by, every once in a while I call but there is no answer. Today I am back in our offices at the Prudential and decided to try and see if he was open. Not only was he open, he had my boots packed up and ready to give to me. I was shocked, I didn't expect he would hold onto the boots after all this time. Not only was is his workmanship exceptional, he is the nicest person on the planet. I was blown away by his wonderful attitude, he told me since I prepaid he was only to happy to wait for me to come back. read more

I have nothing but good things to say about Boston Instant Shoe Repair. I have a pair of shoes that were close to $300 new and I had worn them for about 2 years almost daily to the office. So you can imagine I had worn right through the leather soles, so much so that you could see the leather insole coming through the bottom. I took them to BISR hoping he could put some new soles on them and i could maybe get a little more use out of them before i ditched them but i was blown away when i received the finished product. My shoe's came back as if they were brand new - obviously the soles were new but he did such an amazing job integrating the new soles into the shoe you could not tell at all that any work had been done on them. This is not always the case. I would consider it expert craftsmanship along with a very good polish and shine they looked like the day i got them - They are also just as comfortable - sometimes the fit can be a little off with a new sole but these were 100% perfect right away. If you've got some shoes that need some attention bring them here this guy is a magician - he's not the cheapest around but you definitely get what you pay for, quality craftsmanship. read more

I dropped off a pair of heels that needed new taps and a belt that needed an additional hole punched in it. I was asked to come back in 20 minutes for both items. He did a great job--no complaints here! It was $17 to have both done. I'll be back! read more

The employee was very helpful and kind. I took 7 year old sandals that I bought in Costa Rica in for new bottom soles and he did an INCREDIBLE job. It was definitely worth the cost for this quality of work. He was also very very fast! I dropped them off on Thursday, and they were ready the following Monday. read more

This place is fantastic, the man behind the counter is very nice and is great at what he does. I needed to add some holes to a new belt, and this was the only place I could find that offered the service on-the-spot. A dollar a hole, too! Beats sending it away for a few days or buying a leather punch for something I'd only need to do once. I highly recommend this shop for anyone looking for leather/shoe repairs. Helpful tips: It's one floor down the escalator in the PRU that is nearest the entrance to the Skywalk/Top-of-the-Hub/Dunkin' Donuts. What an awesome place, it's an old-world style hidden shop, right next to a locksmith (!!) and a men's barber shop, which I'm very intrigued to visit for my next haircut. Also, ca$h only. -EB read more

NIcest man ever! And for $25!! In the Back Bay!! Too good to be true. My favorite pair of brown leather (cheaply made Aldo) boots were coming a part a bit at the seams and one of the clasps broke off. He repaired all of it -- through in a shine FOR FREE!! They were better than the day I bought them!! He's a magician! GO SEE HIM!! Hidden under the Pru by the parking garage. Has a window'd store. AMAZING!! read more

Boston sidewalks, with all that uneven brick and cobblestone, are not so kind to stilettos. Those little plastic heel-pieces tend to fall off or get worn down in no time at all, especially during winter months when despite the ice some of us wear impractical footwear anyway. So, I was walking through the Prudential mall when I noticed that my right boot, with said sort of heel, was making a whole lotta noise. The nail was poking through and clanging against the floor with each and every step. For no reason at all, I happened to read some of the signage as I was passing the Prudential Office Tower elevators and one of the things listed on said signage happened to be "Cobbler," located on level P2. I headed on down. (Take the elevator right next to the Ann Taylor store, and be sure you have cash on you, because the shoe repair place doesn't take cards.) The cobbler was in, was very pleasant, and fixed up both my boots right there on the spot, for just $13. His little store also supplies a variety of insoles and other shoe-related gear, and he has a full range of equipment, so if your feet are killing you for some reason as you're walking through the mall--or if your shoes are just looking ugly--this place could be worth a visit. read more

Boston Instant Shoe Repair - Shoe Repair Near Me - Boston, Massachusetts

I am pretty hard on my shoes and this place has been fantastic for keeping them looking like new. My shoes always come back cleaned/brushed/polished even if they only went in for a heel cap. I recently brought in a pair of boots I did not think were salvageable and a day later they look as good as new. His prices are fair and he works quickly (has even done same day when I had an event to go to). The shop is tiny, cash only, and little hard to find but totally worth it for the end product. read more

Don't know what all the hype is about, seriously. If you're serious about your shoes, particularly your nice goodyear-welted stuff, don't go here. I've given him a couple tries, but he remains rude and careless with his work. Don't get me wrong, he may do wonderful work on more basic shoes for both men and women, but don't risk ruining some serious shoes by bringing them here. read more

Excellent work. Jesus took a pair of light tan, suede shoes, with all sorts of spots, stains, even the remains of a globule of sludge from underneath my car's back bumper. "They look like new" doesn't do it justice. read more

I was looking for a simple and affordable repair for small shoes and the clerk was offensive saying "you don't wanna pay" and offering a much pricier alternative read more

The strap on my favorite leather bag broke last week. I took it to Instant Shoe repair, and for $10 you wouldn't even be able to tell anything had happened! It was expertly repaired, and ready the next day. Cash only; I had $5 on me at the time, and he let me pay the other half when I picked up the bag. read more

This place is great! Friendly, efficient, and convenient. I dropped off my favorite pair of shoes for a heel replacement ($15) and picked them up the next day, as good as new. Like other people have said, the shop is in the basement of the Prudential mall (take the escalator over by Ann Taylor Loft) and he only accepts cash. read more

Does a great job and has a very convenient location. Only complaint is that it is definitely pricey. $40 to for half sole, make my expensive shoes even more expensive... =( read more

I always thought I'd have to throw my high heels away when the nail started poking through. Turns out...I was wrong! I've taken 3 different pairs of heels here in various states of embarrassing disrepair (one pair of patent heels had the leather peeling up the heel after a particularly long night out on the town) and each one looks as good as new after an afternoon or two at this magical hole-in-the-wall in the basement of the Pru. The price to repair the heels on a pair of pumps (one patent, 2 suede) was $14-16 per pair. Extremely reasonable considering that it means I get to keep the shoes I love! read more

He should change the name from "...Instant..." to Whenever-I-Get-To-It Shoe Repair. I went to this place based on the amazing reviews on this site. Dropped off two pairs of shoes on a Thursday and the(very unfriendly) guy told me to pick them up on Wednesday after 2, so I planned my very busy day so that I could get there on Wednesday sometime after 3. Got there and after he rummaged around for a minute, he mumbled "not today. I have too many shoes" in a very matter of fact-so deal with it-tone with no pretense of an apology. I was clearly disappointed, no, pissed off, but he didn't seem to care. He just handed me back my ticket and said "tomorrow." He said the shoes will be ready on Thursday (by the way he said he closes at noon--not sure if this is every Thursday though). I will be there at 9:30 am Thursday. I hope the workmanship redeems this business because the guy doesn't seem to think customer service matters one bit. I will update this review once I get my shoes back. I just want to warn people of the level of service to expect. Don't separate a lady from her shoes or you're asking for her wrath!! Update, I picked up my shoes on Thursday and they were nice. My boots were re-heeled and shined ($20). My flats were partially resoled ($22) but he said he couldn't do much about the scuffing on the leather upper because of the color - silver. Fair enough. He did seem a bit more human on day 2, so *maybe* I'll go back. I'm changing my rating from 2 stars to 3 stars. read more

Convenient shoe repair located in the basement of prudential center. Super fast. Only take them 1 workday to get my shoes fixed.

I agree with other reviews - this is a place of miracles. I had sadly resolved to throwing out a pair of my favorite Valentino boots until I read some of these comments. I thought it was worth a try to see whether the miracle-worker could salvage my destroyed and scuffed boots. Miracles beyond miracles my boots are as good as NEW! read more

Expertly re-soled my six year old Frye boots. The heels and bottoms of my boots were completely worn and he fixed them to be better than ever! Would absolutely recommend, totally worth every penny! read more

This shoe repair store is awesome! I have brought two pairs there to be resoled - one pair of pumps and one pair of boots - and he has done a great job with both. He even shines and polishes them for free, making them look way better than they did before. High quality work, quick turn around, and less than 20 bucks. What more could you ask for! read more

He did a great job fixing my heal, was pretty reasonably priced and had good hours so I could drop them off before work and pick them up after read more

Affordable shoe repair for those around the Prudential area. Dropped off a dress shoes to have the sole re-glued and it was done on schedule and to my satisfaction. Minus 1 star for a pair of boots I am still waiting to have sown but that he couldn't finish on time for lack of the proper materials. Also, I wouldn't say the proprietor is rude more like very curt. read more

Quick and helpful, this guy brought a pair of light brown suede boots back from the dead for me. Highly recommend!

Great service and reasonable turnaround time. I brought a favorite pair of beat up ankle boots to be re-heeled and they came out great. The repair cost me $16 but was a lot better than having to lay out $50 to replace the boots, that is if I could find them again. I wish they opened a little earlier so I could get there before work but the location at the Prudential Center is very convenient. read more