Needed an insert in the calf of my riding boots & they did an incredible jobs. They do wonderful work. I'll be going there again soon to have work on leather snow boots done. read more

I brought my Louboutins thinking that they were beyond repair and I am ASTONISHED by how good they look now! Within 2 days Santacross had my shoes looking fabulous and I thought the price was extremely reasonable. Would HIGHLY recommend bringing any leather shoes to them! Before and after pics below: read more

Santacross Distinctive Shoe Serv - Shoe Repair Near Me - Boston, Massachusetts

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All the other reviews that say this place is the best? They are so right! I am filled with both appreciation and admiration for the level of care and the quality of repairs. My Belgian shoes, laboutins, manolas etc - all are amazing after being refurbished here (from new toe caps, to heels, to stretching out a toe box, to soles. Wow) read more

Fantastic and experienced cobbler. He refinishes shoes and repairs old worn leather like no other!

Years ago when we lived in the city, this was my regular shoe repair place. Then we moved to the South Shore and I found another almost as great cobbler who also provided convenience since that shop was so close to home. However the local place has not been up to par for the past year or so resulting in my decision to stop going there. It's not easy to find high quality shoe repair services and so it was back to Santacross for me even though this means I have to lug my shoes or boots into Boston and back. This has got to be the best shoe repair service around. I brought a favorite pair of boots in recently where I'd worn the heels right into the ground. They were pricey boots and I wanted them to not only be repaired but have really good quality new heels put on that could withstand the wear and tear. The boots are heavy and so the heels need to withstand the weight of the boot without wearing down prematurely. What I got back are boots that look like new with great Vibram heels that are of much better quality than the original ones were. Love that the boots were polished and shined too. So exciting to have them back looking so refreshed. Here, the owner will examine your shoes (or other item for repair like a handbag), appraise the kind of work that needs to be done and then give you a price that you pay upfront. Take your ticket marked "paid" and return a week or two later to find your item in terrific shape and looking great. Don't forget to get the stamp card which entitles you to get one pair of boots or shoes re-heeled for every nine pairs you pay for. They also dye shoes. After my wedding years ago, I so loved my white silk (and over the top expensive) shoes that I wanted to continue to enjoy them. The folks at Santacross dyed them black and they looked stunning. I no longer have them but they were a fabulous pair of go-to dress shoes for a long time afterwards. I'm back to being a regular Santacross customer for sure although it's sad that I can no longer patronize the place right in the town in which I live. But quality is quality and Santacross delivers it. Star the new year right; spiff up your shoes! read more

This is a family-owned business/small business run by a couple who is very friendly. I started coming here in 2009-2010 and have never looked back or used other cobblers since. The cobbler will give you his advice about a shoe or handbag repair instead of trying to upsell you, which I like. I have taken lots of different types of shoes to him, as well as a handbag that had spilled vegetable oil on it or some kind of strange stain. The cobbler helped fix the spot so that it is almost unnoticeable. They have a customer loyalty card, if you take in 9 pairs of shoes the 10th is free. The cobbler even advised me that for my free repair I should bring in a shoe/boot with a bigger sole that would be usually a more expensive repair. I have referred his work to some friends, he made my friends' Cole Haan ballet flats and Frye Carson boots that had been absolutely worn down to the ground like new again. They open early in the morning, which is great for stopping by before going to work if you work downtown. Extremely close to public transportation, ideal location! I hope this small business stays open and prospers for a long time. The only catch is: they are not open very late, and they take cash or personal check only, as of 2013 or the last time I remember asking. I usually bring a check and several pairs of shoes at once. read more

Santacross Distinctive Shoe Serv - the loyalty rewards system at Santacross for shoe repair - Shoe Repair Near Me - Boston, Massachusetts

First time using a cobbler and Santacross did not disappoint. I would highly recommend this cobbler. I recently brought in my boots to get cleaned since it had salt stain from the winter. The cobbler warned me that he may not be able to get all the salt stains off since I waited too long to bring it in to clean. Needless to say, he was able to remove all the salt stains from my boots. I also had two pairs of Christian Louboutin heels stretched and soles repaired. He didn't just make my soles look brand new, he also removed scuff marks without me requesting for it to be cleaned. I couldn't be happier with my service. read more

Once you get past the small of this cobbler shop you will realize they can help. They do all kinds of repairing of shoes & leather goods to making keys & selling various items for your shoes/boots. Cobblers are a dying business unfortunately, so instead of buying more pairs of shoes for cheap, buy a good pair that will last you & get them repaired so they can even last longer. Support local, it's important & their livelihood. read more

This is the best shoe repair shop I've dealt with in Boston OR New York City. This guy is the real deal and seriously knows how to fix a pair of shoes. Time after time he impresses me- he literally resurrected a pair of destroyed Kenneth Cole heals and he brought my Chloe platforms back to life after a one of my straps broke. He also saved a pair of Donald J Pliner leather boots from a bout I had with crazy glue- they were actually doused in glue due to this crazy accident and he completely saved my shoes- you can't tell anything ever happened! My most recent experience was today though- I brought in a pair of Louboutins I desperately need for tomorrow night. The heal lost the bottom thing and I needed it repaired asap. Usually shoes from his place take about a week to come back but after I mentioned I needed them soon he said that I could pick them up LATER TODAY. THIS GUY IS A MIRACLE WORKER LIFE SAVER. I highly, highly recommend him. He knows how to handle both luxury shoes and cheap ones that sometimes fall to what I'd consider beyond repair. Go to him. read more

Not too many cobblers left in the world these days. This guy is the real deal. Bring him your shoes, pay up front (in cash), and return a few days later for shoes as good as new. Over the years, he has stretched my pumps, refreshed my kitten heels, and mended my zippers, all of which he's done well and for a reasonable price. Downtown is out of my way these days, so I don't much get to see him--but YOU should. Do your shoes a favor! read more

I rely heavily on reviews and have yet to really write one but I had such a negative experience here I felt it necessary to let others know. I had new linings ordered directly from Christian Louboutin, which took 3 months to arrive...just in time for my wedding on May 21st. I brought my Louboutins and the new linings here, recommended by Barney's. What a mistake!! They were dropped off Thursday and I picked them up today (Monday)...which was a "rush job". I called around to other cobblers in the area with great ratings who also work on high end shoes, all said they'd be done the next day. But I stuck with Santacross because of the recommendation from Barneys where I'd originally purchased these shoes 2 years ago. I called ahead to make sure my shoes were ready and said I'd be right there to pick them up. When I walked in the owner was chatting with a customer about a trip or something and it took several minutes to even be acknowledged (only after I asked for help, which I was told he'd be with me when he was done...done? With your story that has nothing to do with your business?) I came in my scrubs on my lunch break which made it pretty obvious I was in a hurry. Once I pulled out my yellow pick up card he decided to pause his story long enough to dig out my shoes (which weren't set aside like I'd asked) and place them on the counter then returned to telling his story. I wasn't even encouraged to inspect them, which I did. The lining in one shoe was so crooked there was a large gap under my big toe where my toe now touches the hard bottom and the lining by my pinky toe was actually adhered to the side of the shoe, ending more on top of my pinky toe. So disappointed! I brought it to his attention and he said was the one lining them and saw he gap when they were inserted and he STILL approved them! Why would these approved?? He said when you buy them some even come out of the box looking like that. That's absolutely not true! Slightly off I could see but completely agape like this? Absolutely not! I said I wanted them fixed properly and he said he'd have them to me by Friday. I leave Wednesday morning for my wedding so there's no way they'll be ready in time. I informed him of this and he told me he couldn't help me then and said they'd be put to the back of line to go through the wait process all over again. Even though they messed them up! I was wanting to have my shoes photographed along with my veil and jewelry for my wedding but now I'm not sure, maybe they can photoshop them. I doubt I'll be able to wear them for much longer than the ceremony and first dance without getting a blister under my toe. I'll never bring another pair of shoes here and cannot recommend them to anyone. I also plan on discussing my experience with Barneys since they recommended them. read more

I've had several pairs of shoes and boots repaired here and always been very happy with the service.

Very knowledgable, good workmanship, and reasonably priced repairs. You can trust them with your expensive, or inexpensive, shoes. If you need a quick turnaround, they're able to cater to your needs at no additional cost. And you can trust their work will be solid and completely seamless to the integrity of the original. They also have a discount card for those of us that have a habit of wearing down heels and needing to replace them (get your tenth pair free.) read more

I was extremely disappointed with the horrible treatment I got when I walked into this place. I just bought a nice pair of leather boots and I wanted to put in sole protectors so that they last longer. So when I walked in, the guy who I'm guessing is the owner (old white man with grey hair and a mustache) was doing something at the counter and he DIDN'T EVEN BOTHER TO LOOK AT ME. Even before I could tell him why I was there, he cut me off and told me "I can't do it now". He may or may have not had something pressing to do but you SHOULD NEVER BE RUDE TO A CUSTOMER especially if they are a new customer. It totally caught me off guard and it was as if I had wronged him in some way. I was so angry and upset because I commuted all the way there because I had read positive reviews about the place. Had I known that I was going to recieve such a cold reception, I would have stayed home. I strongly recommend that NO ONE SHOULD GO TO SANTACROSS. read more

Q: What's better than finding someone who can actually fix things nowadays? A: Finding someone who can actually fix things, and whose prices are more than reasonable. Really, way more. Read on. I've been using Santacross for years, for everything from a busted heel to a ripped pack strap. The most recent job they had done for me (until the other day) was a major repair of a much-abused ski bag, which they fixed better than new. So, naturally, Santacross was where I headed when the zipper on my gym bag went south on me. I took the bag in, expecting to have to leave it for several days at least, and prepared to spend at least ten bucks on the repair. Instead the resident cobbler took a look at it, said, "It looks like it's just the slide," did something with some cobbler tool, fixed my bag on the spot -- and refused to take any payment. Just would not take a cent. In my mind, what he did certainly merited payment -- I went from having a useless bag to having a perfectly functional bag -- but to him, he just hadn't done that much. "Come back when you've got something I can charge you for," he said as he waved me off. You can bet I will. read more

Okay. I have brought many shoes here to be repaired...but they need to be repaired again soon after. Plus, it takes WEEKS to fix simple things and it is VERY expensive. I also seem to always come by when he is on vacation...third time in a row! I will be looking for another place that is a bit more reliable, quicker, and less expensive. read more

I've been taking shoes to Santacross for over two years now. His workmanship is incredible. I've brought in many pairs of extremely worn shoes, thinking he's going to tell me there is no hope. He always saves them and makes them look beautiful once again. What's even more impressive is that his prices are the same if not lower than most other cobblers around and he is super honest. Many minor things (like the peeling back of leather on a heel or a lost toe plate) he has fixed instantly and for free. Often you will have to wait two weeks for your shoes, but that's just a testament to how busy the shop is because of the phenomenal end product. If you spend money on shoes and you want them to last and stay looking great, bring them to Santacross, bring them early, bring them often! read more

The cobbler's craftsmanship is so amazing and impeccable! But it's super slow, and expensive...it took him more than 21 days to fix my louboutin heels, and it costs like 75 bucks. I feel 75 is very expensive for the work that gets done...though if you don't need your shoes right away, and feel spending 75-100 is reasonable for fixing shoes, then this is your place to go. read more

John has been in business for 30 years. His talent goes from repairing brand new Chanel pumps accidentally scuffed on cement steps to polishing Kiss's platform boots for a local concert. He expertly maintains and extends the life and beauty of your shoes. read more

Been in for my third pair of heels to be fixed. I also had a zipper replaced in a pair of boots. Going to bring another pair of shoes to be streched. The guy who runs the place is great. Does a fantastic job, I love to have someone that I can recommend to people without a doubt in my mind. read more

Best value for money I've found in Boston. Great shine and they made the scratches in the heels of my boots look much better. I'd go there again. They also let me bring my dog in, so they scored extra points with me. read more

I don't know how amazing the material they use is but if they take three weeks to fix a pair of heels that can be fixed at another place for 15 minutes, then I will absolutely go to another place. And yes, for the same price. read more

Excellent job re-dying a black leather boot that had been stained with bleach!

Very happy I stopped in today to get the bottom of my heels replaced! Great friendly and fast service. I will definitely be back again. Thank you! read more

So I guess it depends who you are and whether your bringing $500 shoes into be repaired to get reasonable turnaround time here. I needed some scuffed heels replaced, literally a 15 minute job was quoted 3 weeks, not surprisingly I walked out. read more

This place is amazing. He shames all other repair places! I have taken more than 5 pairs to repair, and I will continue! Also, if your shoe cannot be repaired, he will outright tell you. He is so busy most work takes a week, but he is on time and (even if it took him a month) it is worth the wait! read more

An almost forgotten art. I have had 3 pair of souls replaced on very well made boots. Great service and knowledge . I would recommend trying them out. read more

took my boots here because i live around the corner...and of the excellent reviews on yelp. he is definately a miracle worker. after having worn down the heels of my boots to the nails (yes there is a nail in the heel) treking though the streets of boston, i took it to santacross to see if there was hope. two weeks later, i got my boots back, the heels look like they did when i first bought my boots. i'm a believer. read more

John at Santa Cross is as good as they come in terms of craftsmanship and honesty. He will certainly tell you if something is not worth fixing. In addition, his work is excellent and his price is very reasonable. The fix 9 get 1 free deal is also fantastic. The only complaint I have is that the turnaround time is at least two weeks...I guess he is busy. I tried going to another place that was convenient for me and I ended up coming back to John. Will not take my shoes anywhere else. read more

This guy is a wizard. I brought in a pair of riding-style boots to get the heels and soles replaced, hoping to eke one more fall/winter out of a pretty tired pair of boots...and now they seriously look new. He did what i asked and also cleaned and polished the boots up so beautifully. They are actually better than new, because he put fantastic new Vibram soles on them that will be so much better than the slippery rubber soles they had before. I also brought in a handbag, which he had not quite finished when I went to pick it up, but he put the finishing touches on it while I waited (no more than five minutes) and that looks great too. Very pleased, will be back. Only downside is that you need to pay cash up front, but it is well worth the craftsmanship and attention to detail that you get. read more

I'm so glad I was referred to Santacross. I will forever entrust Santacross with all of my shoe repair needs, from purpose-built snow boots to lambskin Prada pumps and everything in between. The attention to detail is evident with each repair. read more

Been a customer for many years and I am still consistently amazed at the quality of the workmanship - second to none! Also, my shoes (and boots) always come back looking better than new! Wonderful quality and super friendly service. Simply the best. read more

I took my Frye boots here to get fixed up and he did a phenomenal job! They look and feel like brand new. I will not take my shoes anywhere else! read more

This guy is great! He has repaired two handbags for me and both times did a fantastic job! He really is talented and definitely knows his stuff! He is honest and will tell you if something isn't worth fixing or if he thinks it might not turn out well. A bit pricey, but totally worth it - the most recent repair saved a beautiful and favorite bag that otherwise I would've had to throw out. Not sure why other reviews say the turnaround time is long, as both times I've been there, the repairs were done quickly. Then again, I've only been there twice. The only thing I thought was odd was having to pay up front. read more

This is a great shoe repair service of the best quality. Quality with efficiency and friendliness. Surprise! they do hiking boots as well. They saved a good pair of boots that otherwise would have been tossed. For a very reasonable price a $130.00 pair of boots was saved. Highly recommended! read more

I have gone to Santacross over the years for shoe repairs. They are excellent at their work! They are friendly and the prices are very fair. I really value the personal service that is so rare these days. I highly recommend Santacross for any of your shoe repair needs. They are the best around! read more