If you're ready to spend your entire day waiting, this is the place for you. I waited nearly 20…read moreminutes just to see the doctor -- and then another 20 minutes before anyone even started processing my glasses order. Every step was delayed because staff had to "look up" basic insurance information that should've been verified before the appointment. What's worse, you can't even schedule an appointment without providing your insurance details in advance -- so why isn't it ready when you arrive? It's beyond frustrating. Sadly, many of us are stuck coming here because it's the only provider our companies contract with -- chosen for cost, not quality. The result? Slow, disorganized, and subpar service. Patients deserve better than this.

Staff is not at all personable or helpful. waited 1 hour…read moreasked how much longer we will be waiting and was given attitude and almost scolded for asking. the entire process was a nightmare!

What a wonderful experience getting new glasses for my husband…read more From the receptionist to the doctor everyone is so kind and just wants to help you. I would definitely recommend Maz Optical.

While traveling from Florida I had an eyeglass malfunction where a lens had fallen out. After…read morefinding the nearest Optical Store which was Max Optical and before I finished my plea for help the Technician had my glasses all repaired. Thank you for making my day and vacation great! Gene Earley

I needed new lenses for my glasses. I went to Brookhaven Opticians and was charged $1,100 for…read morelenses. As I wanted a second back up pair of glasses I went to a different opticians. This time I needed frames as well. For a pair of expensive frames and the identical lenses, I was charged $900. I was also told if I wanted a second pair using Mr frames ( it was not realized be the optician this as my second pair). The charge would be $300. Let me see! $300 or $1,100. I think $300 for the identical lenses as the $1,100.

I had been going to a bigger eyeglass provider for years. Each time it felt as if I was buying a…read moreused car. I even noticed a whiteboard in the back office that has sales quota numbers. That's not what eye care should be about. This year I went for an exam at Brookhaven Opticians and it was night and day. I was given a quality exam where I felt that Dr. Schrier took his time and explained every result and available option. I spoke to Paul during the purchase and listened to his suggestions and reasoning for different types of eyewear. Everything turned out great and they actually followed up and made sure that I was seeing properly afterwards. I'm glad that I made the change and look forward to my yearly exam.

I walked in off the street to get my glasses adjusted. I was promptly helped by a very nice woman…read morewho fixed them quickly and perfectly!! I would have no problem going here for exam and new glasses

Very helpful today when I went in looking for glasses. I was overwhelmed by the selection but a…read morefemale associate asked what I was looking for and pulled some styles for me. She also chose what she thought would look good on my face. She was so helpful and made the process very quick.

I highly recommend going somewhere else. This place is unwelcoming, judgmental, and the upcharges…read moreare outrageous. I just spent over $1,000 on what should have been a simple yearly check-up. I usually go elsewhere, but this place was covered by my insurance--only for me to end up paying $700 for lenses I was quoted $250 for, and another $600 for contacts. The environment is unprofessional and rude. On Wednesdays, there's an older gentleman doctor who is excellent--he's efficient and respectful of your time. But on other days, the younger doctor is completely unprofessional. I waited over an hour and a half after my appointment while he stood around watching a patient try on glasses. He didn't introduce himself, was cold, and made the entire experience uncomfortable. If you want to feel uncomfortable, go here. If you want to feel valued--go somewhere else.

I really planned originally to be angry in this review. My glasses of less than a year had fallen…read moreapart... (Pin literally fell out of the hinge and the temple came apart) I was originally told I was going to have to pay $120 for frames because of missing parts, and it would be two weeks possibly to get my glasses back.. that sucks because my eyes are terrible!! My sales rep told me she'd talk to a manager and see what she could do. Later that evening I received a phonecall that they will cover my frame and that they were actively looking to find the ones I had and if not, they'd select something similar and to give them a day or two. One day later I have my glasses back and pretty awesome Ralph Lauren frames. Honestly, some of the best customer service I've been provided in a long time!! I really wanted to be angry, but they went above and beyond! Thank you guys so much!

Dr Goodman and staff are excellent! my mother in law had cataract surgery years ago but we…read moresuspected she needed glasses for tv and reading. Her exam was comprehensive and better than any she ever received elsewhere. Everything was explained fully and Dr Goodman enhanced our understanding of her eye isSue's. even if you're "seeing" glaucoma or retinal specialists, make an appointment with Dr Goodman.

I am very unsatisfied with this glasses I got and when I complained, I got nothing but trouble…read moretelling me it's not the glasses are bigger and I see reflections of light behind me. The glass is thicker. than then the old glasses and I see lights reflecting from cars that run around the outside of the frame and I should pay $120 for some anti-glare protection. which is extra and I'm already on a fixed income on disability. and I don't believe for a minute that'll fix the problem because the reflection is coming from behind me and the glasses are bigger than my old ones. The bifocal is only a tiny little thing on the glasses, which is another problem and they will do nothing to help me other than charging me more money. I will never use them again

I would recommend Maz Optical the staff is caring and Dr. Goldstein is an amazing doctor for eyes…read morehealth care needs. I definitely will come back back!

Professional and courteous staff. Dr. Goldstein took plenty of time to explain details of my eye…read moreexam that were important to know. Michael was great and very patient while I picked out frames. He eventually suggested that I go to their sister store in Holbrook because they had a better variety of frames to choose from, which I did. The two stores worked together to give me the glasses that I wanted. Great experience.

Not good! Horrible. I had a 10:15 appointment snd still at 11:45 I was not seen. The doctor kept…read moretaking other patients before me. Their excuse was that those people were in pain. But guess what? So am I! I am furious at.this place and how they conduct their appointments!!! What's the point of having an appointment time then,????? I do not drive and cannot reschedule. I dont know when, if when, I could get there again. I am so upset. My time is worth money, too, doc.

I won't go here again. They charged me $60 for lenses. When I reviewed the claim submitted to my…read moreinsurance company it showed that my insurance paid $20 and I should have only been responsible for $40. No big deal. It's only $20 right? Wrong! They argued with me in the store that with insurance I'm still responsible for the full amount. I argued back that they were paid $80 for a $60 service. The woman in store finally agrees and says she has to send the issue out to have them mail me a check. 6 hours later they call me at home to tell me that I wasn't eligible for lense coverage at the time of purchase. What? Wait.... um they did cover lenses. That's the issue. Now I get to have the same conversation over the phone that I had in the store. She sees what I'm saying and says she will talk to management. Can't wait for the next call. Family coverage medical is over $2000 per month. Why should I have to pay for what the insurance company I pay for, already paid you! Annoyed AF.

I've had to return lens twice due to hazy lens no matter how many times I clean them.read more

Pretty fast appointments. Plenty of glasses to come from. Usually get your frames within 3 weeks or…read moreless depending on your prescription The Drs are nice snd take their time with you. Never felt rushed

Hubby and I went for our annual eye exam and had the pleasure to meet Dr Valerie and Mauricio…read more They both were very personable, thorough and professional. The whole staff is a pleasure. Everyone takes pride in what they do. It's in the heart of Patchogue so after the appointment we have lunch in the town. Looking forward to returning when we pick up our reading glasses.