Bought my maverick from Lasco, all the way from the UP. Sales person Emily was awesome.read more

sales was excellent. Dakota was the best parts department is incompetent and no follow up from…read moreservice department at all especially for warranty repairs. Get better service at other Ford dealers without the runaround and no questions asked on warranty. weighted weeks for service department to get so-called authorization from Ford for warranty repair call Ford three weeks later they were never even informed of it by the dealer went to a different Ford dealer repairs were made. No authorization delay was required. No explanation for delay six weeks later, still Never heard back from dealership bought plenty of accessories through Ford that the parts department told me no longer going to be available for my 2025 model

My boyfriend, close friend, and I recently came here to look at a vehicle listed online. We're from…read moreover an hour away in Metro Detroit, so we were really hoping to be able to go home with the vehicle. As soon as we arrived, it was clear that something was amiss. The sign on the door reads "temporarily closed due to COVID" but we'd already called to confirm that they were open. The moment we walked in, the owner, Steven, had no mask whatsoever, not even one on his deck to put on. As someone who is high-risk, this already made me nervous. (At no point during the hour that we were there, did he ever put on a mask, despite us being told that he also practices as a doctor?) Looking past that, before getting into the car, we kept being told that the vehicle's most recent owner had a custom aftermarket exhaust placed (without the O2 sensor) and that the owner had been driving the vehicle himself, as a personal vehicle, before being told by his son to list it on his lot. We asked how recently it was listed, and we were told it was very recent. All things considered, my partner was intrigued and we requested a test drive. During the test drive, the vehicle was incredibly loud (which, when combined with a check engine light, led us to believe that there was actually a muffler issue) and began dripping oil within three minutes of being parked. There were issues with all three backseat seatbelts and none of the interior lights in the dashboard were functioning. Otherwise, the car did run and drive nicely, and my boyfriend was really interested, pending additional information about the muffler. We got back to the dealership and tried to get more information about the exhaust situation, which only led to "I mean, you drove it. It drove great. It's just a little loud." Pushing politely, we were then informed that a Carfax was available and that his personal mechanic had viewed the car and had given it a clean bill. I personally requested to see the Carfax and the mechanics' documentation (only actually receiving the Carfax) which proved that everything we had been told was a lie. All of the car's previous owners had only ever had basic servicing. No "after-market exhaust," or muffler servicer, was listed anywhere. And, interestingly, there was no way that the owner could have been driving the car and recently listed it, as it had been listed at two separate dealerships within 12 days of each other months prior, without a change in secretary of state ownership. Even worse, in that 12 days and even the months post-purchase, it hadn't been listed as seeing any sort of mechanic or servicer (even from the same shop, as we'd been told). This means that the owner buys used cars from local dealerships and then sells them on his own lot for profit, without ever even servicing the vehicle. Before we left, we asked again about the muffler and asking if the owner had taken a replacement into account within the price. Our close friend said "yeah, this car is listed rather high for needing a major repair, especially given that exhausts are often around $400." The owner immediately denied this but was willing to "look it up." We encouraged him to do so, knowing that the vehicle was internationally-built. He said that the muffler was only $200. We asked if that included the O2 sensor, which he said no, but it was "only like $30." So, given that the parts alone were almost $250, we asked why it wasn't reasonable to think that, when labor and shop fees are added, that the repair would be upwards of $400. This was met with a change in conversation. My partner then said that he wanted to sleep on it, which the owner respected. However, the moment we were turning to leave, he said "You know, if you do come back, I'll take off $250 for the muffler replacement." Which, is normally a nice gesture, but in this situation, felt like a last-minute tactic. We will not be going back, and with the slew of positive reviews, I wanted this instance to be known for future buyers. We likely dodged a bullet and I hope others can do so as well.

I've bought a few trucks from Josh he's the only dealer ill buy my trucks from. Its always a good…read moredeal and solid truck.

This is the 2nd truck we've bought through Randy Wise and we couldn't be happier! Karley B. Is…read moreamazing at her job. The buying process was smooth and we never felt pressured! We love our new truck and will send friends and family to Randy Wise.

After reading reviews and seeing below average reviews, I now see that my poor experience is…read morecommon. Spoke to a receptionist June 1, 2026 and she was very rude and unprofessional. I asked for her name twice and she ignored my request and hung up the phone. With so many dealerships, I will chose to go elsewhere. "Make the Wise choice," and choose another location to buy a car.

EDIT - I originally put a very scathing review due to an unpleasant situation with my battery being…read morefried and a miscommunication that led to me believing they weren't willing to do anything about it. I received a call from the service manager, John, stating that this was not the way they did business and he sent a tech to my house to replace the battery. When a company rights their wrong, they get big points in my book. I would have preferred to have avoided the whole situation, but I am grateful they went above and beyond to remedy this. They have won me back as a customer.

Very friendly service. I have the maintenance pkg on my edge a during an oil change they rotated my…read moretires, changed my engine and cabin air filter and replaced all my wiper blades and washed my car! Very comfortable lounge with massage chairs!!! 5 stars! Thank you Jeff!