I've been bringing my car to Guy's for regular car maintenance and repair for years and have always…read morehad a good experience. They aren't a place that is going to try to sell you on something you don't need, and are honest and up front with you about the cost of the repair. A couple months ago I was having problems with my battery. They told me to stop buy and took a look at it for free (ended up being a small issue that I was able to fix myself). I also have been able to leave my car overnight for an oil change without any issues. My only gripe would be the waiting area could use an upgrade, but other than that I could not recommend Guy's enough.

The absolutely the best service and oil in New London county. We have been customers for over 30…read moreyears and we have never had a problem. Emergency services are excellent

This was my first time here. The customer service was excellent- the gentleman at the front desk…read morewas friendly and worked hard to meet the needs of the customers. I had an 11:00 appointment for service and I was out shortly after 12:00- surprisingly fast. I also liked that they did not try to upsell by telling me I needed all of these additional services that were not necessary. I appreciate that honesty. I'll definitely be back!

Most straight forward no BS automotive repair place in the area! Excellent service at competitive…read moreprices.

This review is for the Colonial Hyundai Sales department, formerly known as MJ Sullivan Sales. I…read morewas shopping for a new car and after going back and forth via text and email and feeling comfortable with the out the door price, I set up a test drive and initial meet with the sales team. Now before this I seemed to have been handed off between four different people ranging from Internet sales to sales and sales manager. I didn't care who showed me the car as long as I was able to test drive it. Received several texts and email reminders about the test drive. Took time off to make the appointment but when I showed up the main person I was dealing with seemed to be busy with another customer. They had me go to a new sales guys who very recently had joined their Hyundai team. He came from a different dealer and a different car company so I was a little critical on if he would be about to answer my questions. Sure enough I seemed to know more about the vehicle than he did. AND for the test drive he told me due to insurance purposes we could only make right turns. I looked at him and asked what about Highway driving and he said no. I voiced my displeasure in that as I needed to see how the car performed on the highway. Just about that time the other guy showed up and said that yes we can go on the highway. Now before we started to drive I wanted to know about some features on the dash such as the camera. New guy didn't know, the other guy showed and didn't know but said he'd look it up but wanted me to leave for the drive. Got the impression they wanted to rush me out on the test drive. Oh, so before I showed up and in all my correspondence with them I referenced a specific vehicle by number. When the new guy went to pull the car around (should have been ready when we got there) he couldn't find the car. Took him at least ten minutes of looking. When he pulled it up it wasn't ready to be shown. Still had all the plastic on the seats and boxes in the back. I was disappointed as I wanted to check out the third row seat but couldn't because they hadn't set the car up. Other salesman shows up and takes boxes out of the back and has me look but it was rushed, so much so I forgot to sit in the third row seat as that was one thing I wanted to do. Overall probably the worst experience I have had on seeing a Vehicle I wanted to buy. Complained later that night to the manager. Listed what went wrong, but the price was good and I wanted the car so the lower part of my email talked about a couple more questions and coming back to the dealership in a few days to perhaps finalize the deal. Appears manager only read the first few sentences of the email and not the bottom part where I was going to come in. So needless to say, I kept looking and found a more hospitable and friendly dealership with the same vehicle and at a lower price. So I purchased from them.

I had an awful experience with my 2022 Palisade at this dealership (Colonial/MJ Sullivan). They…read morequoted me one amount to make a key, and then charged a completely different amount (hundreds of dollars more). The worst part was the manager, Paul, who said I was lying and was never told the amount that I was told (which is insanity). I've never been so offended! Not to mention they charged over $100 for an oil change, they weren't able to do my seatbelt recall at the first visit, and their customer service is just the worst. Definitely go elsewhere!

I could not be happier with the quality same day service provided by Jim and Beverly. Great…read morecommunication and very fair pricing to repair my leaky tire.

I purchased another set of tires with Jim and Bev recently and they remembered me from my last…read morepurchase. I needed a repair shortly after and they got me in quickly and dropped my car off to me!

Awesome service quality of work is excellent. Mechanics go above and beyond. Prices very reasonable.read more

Service is great and the repairs are done well. I hate to give a bad review, but I was blindsided…read moreby the price. It was far too much, and I never got a call or quote prior to the work being done. I'll still go back, but prepared next time.

Leased a vehicle 4 weeks ago. Was assured everything would…read morebe taken care of, ie registration and plates. My temporary plate expires in 3 days. Was gaslit by multiple team members that "it takes time" "it's being taken care of" when it was discovered they dropped the ball. The only way I received communication was by messaging through the generic "Text Us" option on the site. The associates that assured me everything was fine and to "reach out to them personally" never responded. Incredibly disappointed, frustrated, and speechless.

Online appointment system makes service appointments flexible for you to choose the best time and…read moreday that works for you. Remember to drive right up to the garage door to cause the sensor to open the door. Check in for service was quick and easy. They have a nice comfortable lounge available. Coffee to drink and did see a small fridge with some soda there. It did seem like they took out a couple chairs though. Our experience was good, oil change and tire rotation was done within an hour.

Town Hill Auto treated us great! Our calls and questions were answered, quickly. Are so happy with…read morethe car we purchased, we will certainly go back!

Awful!!! Bought a car for my son and had to take it back in to them for check engine issues 4 times…read morein 2 months... and a failed emissions test... each time giving up my car to him for days at a time. After the last failed fix resulted in a collision they swapped the car out.... and guess what, within a few weeks a check engine light comes on. I let them know and the reply I got was (direct quote) "You can bring it in and I'll let you know how much it will cost" My experience.... avoid if you care at all about safety, quality, or money

FAIR AND HONEST!!! Jim and his crew take good care, do quality work, go above and beyond to…read moreprioritize EVERYONE who comes in with an issue. They did suspension work, brakes, and tires all with great care, service, attention to detail, and exceptional pricing. This is my go to shop!

asked them to fix a tire they fixed it but not to long after it went flat again. The tire was fixed…read more3 times they told me it's my rim I wish they told me that the first time . Charging me 20$ each time . I bought new tires and rims only to find out the rims needed to b wire brush down. Never again