First time using Cranston collision after it being an in network option for my insurance, and I was blown away with their professionalism, efficiency, and overall great customer service. I would recommend this place to anyone ! read more

Cranston Collision and Service has been my go to for many years now and I cannot recommend them highly enough. I feel so fortunate to have found mechanics that are trustworthy, do exceptional work and go above and beyond at every opportunity. Their customer service is unparalleled and I have always left there impressed by their work and professionalism. It's obvious they take pride in what they do and I will continue to utilize them for my own service and recommend them to others. read more

Absolutely perfect, it looks like my car was never on accident, the customer service was amazing!!, wouldn't have thought of going anywhere but here. Thank you!! read more

Cranston Collision and Service Center - Body Shops Near Me - Cranston, Rhode Island

I was recently rear ended by a fool not paying attention. They also had no insurance. Thankfully my coverage included "uninsured motorist " so I called my insurance company to file a claim. My insurance company recommended Cranston Collision and being that they're pretty close to my residence I made the appointment. Everything from start to finish went smoothly. I dropped off my car, was given a rental and told the car would be ready in about a week. The office staff and the gentleman who looked at my car were very professional. I received my car a week later and am very pleased with the work that was performed. I would definitely use Cranston Collision again but I hope I never have to! read more

Cranston Collision and Service Center - Waiting area Cranston Collision - Body Shops Near Me - Cranston, Rhode Island

I contacted Cranson Collission Center by phone after my 2021 was hit in the right rear. My experience started with the CCC office jumping into action, setting up drop off day, contacting my insurance and organzing a rental car for the duration of the repair. Dropping the car off took just minutes and I was in my rental car. the Job was done to perfection. I had a couple of unrelated issues with my car, such as a door misalignment and a noter dent. Dennis Gamba took care of these at NO CHARGE. I am the most satisfie customer ever and highly recommend Cranston Collission Center. read more

While trying to avoid a car which drove through a stop sign I hit my 2012 Nissan Frontier into her door. Everyone was OK, but the vehicles?... not so much. My insurance company recommended Cranston Collision (CC) for the repairs to the front, passenger side of my truck. I read the reviews and took the insurance company advice. What I got back from CC was a truck that looked brand new. I couldn't be more satisfied. And, everyone I spoke with at CC was friendly and professional. If I ever am in the situation where I need repairs again I will not hesitate to go back. Fantastic work and people! read more

Another great review for Cranston Collision Center! Two years ago they replaced the front bumper from a new daughter driving and now the back bumper from Valet parking the car at a funeral home. Crystal at the front desk was great as usual, always helpful and professional. Ralph the autobody technician did a fantastic job on installing the new bumper and was very knowledgeable explaining what could be done on the body mechanics of an older vehicle. He was able to get out a dent I thought would never come out! The detailing is always amazing like a new paint job when you pick up your car! I also find them to be honest and very reputable! I highly recommend Cranston Collision to anyone for an accident or a treat for a beautifully detailed car after a long winter! Thanks again, Judy read more

I had my car repaired here and I couldn't be happier! The communication was excellent. The process was quick and easy and they kept me updated through the entire process. On top of everything they also washed my car and clean the inside out. I would recommend 100%.! thank you so much for the great experience through this difficult time read more

Was most welcomed. Explained exactly what work was to be done. Was very accommodating and friendly. Replaced exterior passenger window moldings. Gave sound advice during a previous visit. An exceptional value indeed. From start to finish, a top notch experience with Cranston Collision! read more

First let me start by saying that this business is on Geico's preferred list. I got in an accident on Monday morning on my way to work, called Geico, they had an appointment for the same day to take my car at 4pm. When I got there, the staff was super friendly and Very personable. They were very professional and thorough with providing information. I got text messages with updates and they had my car ready by Friday of the same week! Wow!! Now my car, they did top notch work on my vehicle! It was very obvious that they took care of my car and loved it like I would. Dennis explained everything they did. My car looked brand new, and they even took the time to do a mini detail job. I would recommend this place 100%. They care, and the service is impeccable. read more

Cranston Collision and Service Center - Like brand new - Body Shops Near Me - Cranston, Rhode Island

Awesome business! Very reliable and accommodating. The work done was fantastic! They worked quickly and kept me informed the whole time they had my car. They took care of getting my rental and having it returned for me. I absolutely recommend this business!!! Very satisfied customer. read more

Cranston Collision and Service Center - After - Body Shops Near Me - Cranston, Rhode Island

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Very professional, personable, organized. They did a great job on my repair and were so quick! I appreciated working with them.

I was in an accident near my work in Norwood Massachusetts. My car was towed I was so upset not knowing the entire area . Called my insurance they recommended Cranston Collision I then called them . That is where my life went from crazy to piece of mind. They picked up my car from where it was towed. They fixed all that needed fixed WHAT A-BEAUTIFUL JOB . Received my car back within 2 weeks Returned the rental to them again they made what was a chaotic situation an extremely easy . Thank you to all the girls in the front office to all who worked on my car special shout out to Peter . They go above and beyond to help their customers. I would go to them again in the future. 100%. HIGHLY RECOMMENDED DOLORES SQUILLACE read more

I really don't know where to begin but the shop is horrible, the manager there is uneducated and surely not involved with his customers one bit, I had my car there because I was hit and Geico sent me there I do not live here I have California plates on my car I noted to the shop that I don't live here the insurance adjuster knows I did not live here, they didn't tell me they were fixing the car just appraising it for the damage, I was stuck in RI while they did this because what am I going to do drive a rental home for work?? Alllll this while I'm here caring for my dying father. They didn't communicate one bit and never told me anything that was wrong. The day my car was done I was unable to come during business hours, they said they'd leave my key in the visor red flag I should of known but I agreed because I wanted to be home and a flight the next day, I go to get the car AFTER dropping the rental keys and MY CAR DOES NOT START, they were closed so I had to Uber to my fathers and cancel my awaiting flight the next morning to address the obvious. My battery was completely fried and had battery acid all over it from them recharging it, I understand batteries die what I don't understand is why you didn't tell me, why I was stranded at night over something so simple to check. The manager was refusing to pay for the battery even after he said it could be from me being hit. My car still had damage he never did a final walk through nothing. Top it off the manger called to cops on me and when the cops came just begged me not to leave a review and to leave. He did replace the battery, however my car is not "fixed " and surely not how it was before these people put their hands on it. Not to mention he said he fixed a recall on my 2019 Ford fiesta in the transmission but there's no recall for that AMAZING. Him insulting me, ridiculing me, telling me I have a 2017 car and that my battery is old. My husband went in to de-escalate the situation and he looked and him and said "woman"! I hope you read this too. I'm leaving the review because my car is being repaired by a totally different shop and has a plethora of issues on it still. Do not go here. read more

Took quite a while to get my car back, but they did an amazing job on my car, Khaleesi. She was completely perfect and looked good as new. Cranston Collision also worked well and fast with my insurance and did everything possible to make my experience great. CC even returned my rental car back. They are superb here and if I ever have another issue, I'd definitely come back here. read more

so about a month ago. the insurance company wasn't going to pay. but the manager of the store took a lot of his time and patience. to make sure that. I didn't have to pay the rest of my bill. he helped me out a lot. I thank god for it. and the manager. read more

Have had work done on two different cars. Great work, professional customer service and very accommodating. Will recommend to anyone that need vehicle paint and mechanical work. I will be going back for any of my vehicles needs. read more

Are you a new car owner? Have you found yourself on the wrong end of a teenager-wasn't-paying-attention-and-hurt-your-precious-2011-Hyundai-of-Sadness parking lot blunder? Are you *for sure* a Miley Cyrus' wrecking ball size of anxiety? Look no further than Cranston Collision and Service Center. If you identify as the person above, you're going to be in good hands. CCSC was quick, thorough, professional, and (my favorite) ~p a t i e n t~ with me as I acted like the world was ending (my words, not theirs). They really do want to help and will answer any questions you have, no matter how nutso you may think they are. Will definitely return to CCSC if I ever need to, I just hope I won't *knocks on wood* read more

2nd time dealing with them. They go above and beyond. Definitely recommend them. Matter fact I have.

I had tapped the vehicle in front of me. She didn't get a dent in her bumper. I thought I would get the car back in 2 weeks. It was right before Christmas and my brother was really sick. Then they total it. I don't know how there could have been that much damage. Does that look like it was cause serious damage to a car, no. You can think it's funny but I missed being by my brothers side before he passed . read more

Cranston Collision and Service Center - The car that I tapped bumper. I was going about 3 miles an hour. - Body Shops Near Me - Cranston, Rhode Island

I hate giving bad reviews but I had a bad experience so I need to put it out there. I had a squirrel infestation so I contacted Geico and put in a claim. Geico suggested Cranston Collision because it is one if there " Express " repair shops! I think express as fast and helpful but maybe to Ge it means something else? So my vehicle is Townes in on a Sunday so I assumed the on site Geico claims adjuster would get a quote written Monday. It was a simple diagnosis if they had read my report but Monday is wishful thinking so I call and they say Wednesday they'll have my claim written up because they are so busy they haven't even looked at it yet. Wednesday comes and Thursday comes and no word so I call and no answer at 4:25 because adjusters end at 4:30 sucks for anyone who has a 9-5 because try reaching your claims guys with those hours! So I call geico and ask if they have anything and they call the adjuster on his special line because they personally thought a week was crazy! They got ahold of him but now Monday is when he'll have the quote and then they might start some work!?!? So no call Monday so I call at 4 when I get off and I get the same " The shop is so crazy but we are on it" and now I'm promised Wednesday there will be a quote and yes finally Thursday I get a call from Dennis at 4:01 for me to call him back which is always great when your a week over the time you quoted and the call at 4! Is to Call me Back!! So I do and He talks to me like I'm not very bright breaks everything down about how he checked out stuff when he didn't need to and how much it's gonna cost and after he keeps talking over me I finally get a word in about how he missed some key damage that was in my report. He told me he'd check it out and call me back. Never got a call back. My adjuster did the next day and said they are gonna start working on it Friday and will call me Monday because they are waiting on parts but it should be done Monday or Tuesday. No call Monday so I call Monday at 3 and ask about the parts. They arrived so it's gonna be ready Wednesday I'll call you if in the morning but if you don't hear from me it'll be ready by 4. I don't get a call but I get out of work at four so I call the shop and secretary says it's not ready and she'll call me first thing in the morning with not a care and the adjuster is out for the day he had a corporate get together!! Perfect timing. So I don't get a call Thursday of course so I call on my lunch break and they say it's ready and bring payment. That's it. Never heard from my adjuster before or after that since he told me it would be ready Wednesday. If time is not important to you and you like being treated with disrespect then Cranston Collision is perfect for you. Here is a update: Just after a month I found that my air conditioning was still not working which was one of the main problems when it got taken to Cranston Collision. When I brought it in I was told that they read my review and they are a family business and if they had known about my rental issues they would have got me one at the time. They said while they fix what they didn't fix the first time I can use one of there loner cars. Luckily my wife was out of town and had one of my boys because if it was the full family we wouldn't have been able to fit in this tiny Toyota which smelled like someone had smoked in or something got burnt in it I can't say exactly but it wasn't pleasant. I got a half tank and was asked to bring it back that way and I did with a little extra gas. So Saturday I dropped it off and Tuesday I picked it up so four more days without my car which was not great with school full time and work and a toddler it's just not ideal. Tuesday when I go to pick it up they go over what they fixed or missed however you want to say it and then Let me know again that they are a Family Business!! And " Now that we made you whole" " it would be nice if you took your review down off of Yelp" I told them I only stated the facts and was honest and didn't attack but really wanted my community to know about my experience. A couple weeks go by and then I get messages to take it down.. Just reaching out again for you to update that review of my business. As I said before, our reviews are very important to me and saying I was disrespectful couldn't be farther from the truth. I encourage you to write an accurate review, however I believe your review was unfair to say the least. I'll keep an update on what happens next read more

The work in my truck was competed to perfection. It's like it rolled off the show room floor after a collision with a turkey at 60 mph. Cranston Collision worked to not only repair the damage but make sure if was time in time and with direct coordination with my insurance. I drove all the way from Vermont in order to get my truck fixed by them. I can't recommend enough the amazing people at Cranston Collision. The front of staff and the technicians all worked hard to make sure I was satisfied and my truck looked absolutely perfect. With every interaction, the work and information was friendly, professional and timely. read more

My hood flew up on the highway and smashed my windshield, so both had to be replaced in addition to the latch and hinges- during a pandemic. Cranston Collision was open and willing to take the car in! They gave me a fast and very fair quote. Everyone in the office was friendly and helpful every time I called or checked in. They even let me borrow a car at no cost to get back and forth to work. When I got the car back it looked like there had never been any damage at all, and honestly it looked better than before the hood flew up. I highly recommend them to anyone looking for a fair price and a quick repair. And a special shout-out to Amanda in the office for being the most helpful every time I called and getting me set up with the rental car! read more

I have been to a lot of body shops in my life and have had so many horrible experiences that I won't trust many people to touch my cars. I read about Cranston Collision and their story in a supermarket advertisement and I felt I had to visit as I love customizing cars. Upon the first repair they did, I was hooked and I'm not going anywhere else. It's not just a body shop, it's a family business. They drove to my house to pick up a part, they got a rental car for me, most places don't go out of their way like Dennis does. Top notch service. When i pick up my car i know it was repaired correctly and it's always clean inside and out. Amazing people to deal with; very professional and honest. read more

I could not be happier with my experience at Cranston Collision. To set the records straight - this place is legit...like none of that "over estimating" to your insurance so that you miraculously don't have to pay your deductible. Nope, not here - I paid and what I got in return was a stress free experience, impeccable fixiting, complementary detailing, and a little eye candy - yep the owner is charming and gorgeous. I dropped off my car filthy, dented, cracked, and with a rattle. Not only did Dennis figure out that the AWFUL Balise Volkswagen had installed a rod the wrong way and brackets were knocking against some pipes and driving me crazy over every bump and pot hole, but he and his team delivered my little Verti back in tip-top shape. The staff is beyond professional from start to finish, and they even work with Enterprise car rental so everything is waiting for you to zip off at the time of drop off. They do detailing, and you better believe I'll be back, but hopefully not to get my car repaired. read more

During the snowstorm two weeks ago I was hit by a car that spun out on the highway. Both of my drivers side doors were impacted, and when I foolishly opened the back door to get a better sense of the damage, I couldn't close it again. My insurance company has a relationship with Cranston Collision so they suggested I take the car there. I dropped the car off on Tuesday morning, and by Friday morning I got a call from them letting me know it was done. This was for repairs that were originally estimated to take eight days. They replaced both doors, fixed the frame, and repainted the damaged area. When I picked up the car it was sparkling like new. I would hope I never need to bring a car to a body shop again, but if I do I wouldn't hesitate to bring it to Cranston Collision. read more

Auto accident or just a tune up I am very happy with Cranston Collision. I was miserable in a rental (I love my car) while my car was being repaired recently & I called to check the status of my car (several times) the staff answering the phones were helpful & friendly, never seemed put off by me calling. They are professional and meticulous. Pick up day is the best, my car looks brand new! read more

A friend of mine had written a great status about Cranston Collision a few weeks before the snow storm, on facebook. During the storm a branch impaled my windshield, and popped out parts of my dashboard and steering column, along with cracking the outside casing of my mirror. I had gotten in touch with them initially, then followed up with my insurance. My insurance company works closely with them, and said that everything would be all set. The guy who came to tow my car was really nice about the poor shoveling job I had done around my car, and was very friendly and helpful despite the rain that was pouring down that day. My car was done days earlier than I had expected, and it only took a minute when I went to pick it up to sign a paper, and trade the deductible for the keys. Everything came back spotless, perfect, and new! They could not have done a better job, and the customer service was great. read more

If your looking for highly qualified professionals..look no further. My husband got smacked abd brought it in here...they got the ball rolling and car rental with in a half hour! Set your mind at ease.highly recommended place read more

Cranston Collision and Service Center - If your in a upheaval over an accident...the staff here are such caring professionals. - Body Shops Near Me - Cranston, Rhode Island

I've been to Cranston Collision twice now, both times for front-end damage. They have a great, concierge-style model of customer service, and I felt very taken-care-of. They're attentive to the little details that make the experience stress-free, including friendly customer service and a spotless clean car when you pick it up. The insurance end is taken care of seamlessly, without a lot of delay or paperwork. You can tell the office is well-run and maintained, everything spotless and welcoming. The only drawback is that they're not great about phone communication. Last time I went there, I had to call them to inquire about my car when they had it longer than expected. Normally, I would have expected an update to tell me when I'd have the car back. Then I had to go back a second time to get an additional part installed, when I'd been told it would be completely ready when I picked it up. Overall, however, the people at Cranston Collision are wonderful and I'd definitely recommend them to a friend. read more

This is the second time in years I've needed work done on a car. The first time it was a pretty horrific accident and I got my car back looking like nothing had happened. This time, it was a small accident but my car is brand spanking new! I was so upset about the damage, but I knew it wasn't a big deal. My insurance showed me there referrals and when I saw Cranston Collision on the list I instantly knew where my car would be going. I dropped my car off on a Friday with my insurance company and I was called the following Tuesday saying I wouldn't have my car until the end of the week on Friday. Well Cranston Collision stepped it up and got my car to me the following day. So I was only without my car for five days. My car looks amazing, they even put my license plates on since it had been too cold for me to do it (told you it was a really new car)! My cars great, they had it all cleaned inside and out. I couldn't be more pleased with the level of work they do their. I would recommend this shop to any one needing work on their car. read more

I've had two great experiences with Cranston Collision Center. First they did a minor repair on my bumper FOR FREE after someone else gave me a $200 estimate to do the job. So when somebody broke off my sideview mirror, I went directly to them. Not only did they do a great job repairing it, they even detailed my car when they were finished. They do outstanding work, and their business is so well-run and professional. I'm in love! read more

I must say this was the best repair shop I have ever been to they went above and beyond and did a Flawless job with my vehicle I was very impressed and I would definitely recommend them to anybody looking for minor to Major repairs!!! read more

My Escalade was keyed by some jerk at twin river. I have a 1,000 deductable. So i called a few repair shops. I had a wonderful detailed conversation with a gentleman named Dennis. I later found out he is the owner. He negotiated the entire transaction with my insurance carrier. He told me it would be approximately 10 days from start to finish. What an amazing job they did. Because of the age of my truck, they had to paint the entire truck. The inside was immaculate. I would never use any other collision service. Thank you Dennis. 6 stars ! read more

Five star rating before now and after , Id give them 10 stars if there was space. Brought my silverado to them last week picked it up today and again they amazed me, Truck looked like right out of a showroom, Dennis, Peter and the women up front treat you like your family and the workmanship is second to none. They get it done right, Im a customer for life. Ive been here before, Im treated the same way every time, they really appreciate your business. Another great Job, thank you everyone at Cranston Collision and Service Center A. Porter read more

Just had my car worked on at Cranston Collision. The car is brand new again. The work done was outstanding. The staff was great too. Everyone is very friendly there and professional. Will definitely do business with them again. read more

Cranston Collision recently worked on my Honda CRV that had been rear ended, and required a new bumper. From the moment I spoke to Pete on the phone to schedule my estimate, I knew I was in good hands. Everyone I had spoken to at Cranston Collision was professional, helpful, and patient. Each and every one of them was knowledgeable and answered all of my questions. Let's face it, car accidents disrupt your life regardless of the severity. Cranston Collision made the entire experience as smooth as possible. They've partnered with a local Enterprise who work with Cranston Collision to ensure you are not left without a car, and they make sure to be on-site at the time you drop off your car for repairs. The day I dropped off my CRV I think the entire process of checking in my vehicle and driving off in my rental was less than 5 minutes. On top of that - from start to finish - my car was with them for a mere 3 business days, and I received text updates through out the entire process notifying me of where they were in the repairs. My car came back to me looking spotless (and flawless) inside and out, and the little thank you note left on my dashboard was truly the cherry on top of an incredible customer experience. Thank you Cranston Collision! You'll certainly be my go-to for any future auto body needs! read more

My insurance company recommended Cranston Collision after I was rear-ended in a fender bender. I'd previously used the Collision Center at Warwick Automall, and at first, I was skeptical about switching to a new body shop. But from the moment I walked in the door, I knew I'd made the right decision. The staff went out of their way to make me feel comfortable, and to assure me that they were going to take care of every detail. The entire process was stress-free, including the car rental. When they returned my car, it looked brand new. They'd even detailed it, inside and out. They sealed the deal by calling me a few days later to make sure I was happy with their service. This is a top-notch collision center. read more

They've had to replace my bumper like 3 times and it always looks brand new. They do a great job and the detailing is a nice touch! They call it the Q Tip treatment or something like that and they are not kidding. If there is a speck of dirt in your car, they will find it. I won't take my car anywhere else. Even though insurance companies usually handle the situation for me, the one time I did go myself they were extremely helpful and friendly. Very professional as well. They give you a detailed bill so you know you're not getting ripped off, I like that. They even asked if I wanted the old parts, I guess to show that they did change things. Pretty cool, 5 stars all the way. I'll post before and after photos to show their work tomorrow now that I'm thinking about it. read more

A few months ago, I had my muffler replaced by Cranston Collision and was so impressed with them that I decided to bring my car back for an oil change and winter check. The next day, they called to tell me that they could not complete the oil change and check because my engine block had cracked and I would need to have it replaced. I thought that this was certainly going to result in a huge repair bill ($$$) and was completely shocked. What's even more shocking is that they continued to tell me not to worry because they had information pertaining to Honda's engine recall and that all I would have to do was contact a Honda dealer and they would replace the engine block for FREE. Not only did they make me aware of a recall that I did not even know existed (I am a second owner, thus I don't receive recall notices), they even printed me a copy of the notice so that I could bring it with me to Honda. Luckily, Metro Honda was great, and DID replace the engine block at no charge As a single woman, I have always been apprehensive when taking my vehicle in for service for fear that the mechanic will take advantage, however now that's not the case. I am EXTREMELY thankful for Cranston Collision's honesty and FANTASTIC customer service. I will be telling anyone who will listen just how great this place is! read more