They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

I wish I could out negative stars. I wouldn't recommend…read moreanyone take their car here or their associated shop in New London named Auto Hub. They replaced my transmission 6 months ago, that was a painful enough experience, but I just found out they performed other work on my car without my knowledge (after I took it to another shop) and figured out S&S DIDN'T TIGHTEN THE MOTOR MOUNT BOLTS OR THE TRANSMISSION MOUNT BOLTS.

I called with an urgent request to diagnose the issue with my 2018 Ford Escape. They got me in…read moreimmediately, diagnosed the problem and took care of it the following morning! Awesome folks.

If time is a consideration for your review of a business that deals with auto repairs than this…read moreplace is definitely not the one to go to. Every time I called for an update Joel gave me a bullshit response of "this day coming up". The day comes with the expected results of getting my vehicle back and he gives another date. This happened a total of four times with no call from the business of any updates. This is on top of them ordering the wrong parts for my car and causing another update. I felt like my service just keeps getting swept to the right. If a solid expected date was given this wouldn't have been a problem, but it's the constant hassle of not knowing the state my vehicle is in on the date given to pickup. This reason alone goes to my 1 star.

Joel is great. Installs factory oe parts. Parts made specifically for the vehicle. Quality work and…read moretimely repairs.

I have dealt with NRT on about 5 occasions related to U-Haul rentals. They have been honest,…read moreaccommodating, and organized each time. I recommend them without hesitation.

Stopped in for service. Staff were friendly. They took my car in the same day and completed the…read morerepair with no issues. They also called to update me an additional part was needed. No surprises and I was back on the road in a few hours. I would recommend.

I was impressed with the entire process from the professionalism at first encounter, the…read moreappointment setting, the day of service with my exhaust issue. So friendly, very polite and helpful. The service tech, Lee, took great pride in his work and made sure my vehicle was perfect before he released it. He is a tribute to his trade. When checking out, I met another outstanding gentleman who was also engaged polite, friendly and very efficient. What a great place to do busy. And the final price was lower than the original estimate. Love it

Friendly staff Easy to get service…read moreGood results Quick response Accurate work Convenient location

Can't say thank you enough for the quick and wonderful service I received today…read more I'm not from around the area and waited until the last minute to get my emissions done. They gave me great directions to get there and were so kind and understanding. I can really appreciate that these days. I'll be back!

Honest advise when timing belt or transmission oil do not need to be changed, as the dealer…read moreinsists. Reasonable pricing and reliable work.

I have been using A-1 auto since they opened. They are always the lowest priced in the area. They…read morealso are very honest in answering any questions as to whether a repair can wait or not. If you are a AAA member, you get a 10% discount on labor up to $50. Support this local family owned business, they are the best!!!

I brought a car from them and the service I received was amazing I would recommend Town Hill to…read moreanyone I know looking for a vehicle J.Urbani

Awful!!! Bought a car for my son and had to take it back in to them for check engine issues 4 times…read morein 2 months... and a failed emissions test... each time giving up my car to him for days at a time. After the last failed fix resulted in a collision they swapped the car out.... and guess what, within a few weeks a check engine light comes on. I let them know and the reply I got was (direct quote) "You can bring it in and I'll let you know how much it will cost" My experience.... avoid if you care at all about safety, quality, or money

Terrible experience and a total waste of time. I was told for several days that they were waiting…read moreto hear back from Toyota Financial, but I was later informed that the application had not been submitted because a deposit was required first. I would have provided the deposit earlier if that requirement had been communicated. Update: Their response below is purely damage control. They were given every opportunity.

Professional salespeople and transparent pricing. Very clean facilities and well maintained. Owner…read moreactive in day to day operations which is a positive. Highly recommend Girard in New London.

I had an appointment for 05 Town Car on Tuesday 5/27 around 2pm. to have my air conditioner/blend…read moredoor actuator fixed/replaced and my windshield wiper fluid squirters, as it was not squirting. Mid-day Thursday they got back to me about other things that are wrong with the car, control arms, and oil pan gasket, Well I picked up my car exactly 1 week later on Tuesday 6/3 and by mid-day I was able to get my car, where the only thing that was repaired was the control arms. a roughly $650 fix, which I was billed over $1200 for due to diagnostic charges and a gasket they never put on. I won't give them another penny and will be switching brands. Cant afford a new ford anyway. horrible.

Confusion on transportation . Was told we'd be picked up and returned to vehicle. But was not. Had…read moreto use Uber to get to my appointment and return and get to Wheeling City Ford