Every time we have worked with Alexander they have been professional, timely, and effective…read more Thanks for the services provided over the years.

After our water heater crapped out, Ray quickly came out and was so helpful. He was a high quality…read moreprofessional who worked quickly, efficiently, and kindly. Highly recommend!

I've been using B&T for about four years now since they installed an entire HVAC system in my…read moretownhome, along with putting in a second zone upstairs. I have nothing but good things to say about Aaron and his team. They are honest, on time, professional, and tidy. I have never felt like they are trying to upsell me, even as a single female. I think it's a good sign when employees stick around, and several of them have been there for years (Johnathan is great!).

I PAID $570 FOR 2 LBS OF REFRIGERANT…read more I approved a quote for a $99 service call. I ended up paying $570 for 2 lbs of R-410A refrigerant. Service technician was good and professional, but after service inspection he showed me a quote for an additional $89 in labor and an estimate of $359 for 2 pounds of refrigerant there was also a gas/trip fee of $17 that I didn't notice. I approved the refrigerant, but I didn't realize I was approving $89 in additional labor. I also didn't realize I was approving $17 Gas/Trip-Truck/Administrative Fee I called and talked to owner, Aaron. He removed $17 fee, but refused to remove additional $89 labor fee. He threatened to put a lein on my house if I didn't pay. He also informed me there would be a 10% late fee if I didn't pay within 10 days, and threatened an additional 10% for every additional 10 days thereafter. I don't think that's legal, but I payed. BOTTOM LINE - I PAID $570 FOR 2 LBS OF REFRIGERANT Note: there's also a 4% service fee for credit cards Please do your own research, but this is what I get: For a qualified HVAC technician to supply and install 2 lbs of R‑410A refrigerant, a typical cost is: $100-$200 total for the refrigerant itself at common installed rates of $50-$100 per lb. Many HVAC companies also charge a service call/diagnostic fee, so the final invoice is often $150-$350+ depending on your location, time of service, and whether leak detection or repairs are needed.

Icy Hot was the only company to return my queries with the ability to solve my HVAC problem. They…read morewere prompt, friendly, and gave me exceptional customer service. Thanks to Frankie and his team, who fixed my HVAC issue at a good price.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?

I would give this business zero stars if possible. I contacted them for services on my AC unit,…read morereferred via HSA Home Warranty. They came for the service call on a Wednesday. Today, fully 8 days later, they still have not replied to the warranty company, I have no AC, and my family has moved out of the house while I stay here with my animals in the heat. They have told me every day that they will respond, but today, on day 8, they told me the person who handles my case is on vacation, and they cannot help. I have been lied to daily for days, absolutely no contact except when I call them, and they cannot function when someone goes on vacation. I have never experienced this level dysfunction. Stay away from this disaster of a business.

DO NOT USE THIS COMPANY. The man (Zach George) who sold us a BRAND NEW unit completely lied and…read morescammed his way through our house. Now we find out that he quit and no one from the company will come fix the mistakes he made. The brand new unit we paid over 12k for stopped working a few days after install and somehow our energy bill has GONE UP despite us being on vacation for part of the month. The company won't return calls. Do yourself a favor and find a different company.

Great service. The technician, David, explained everything and completed the work on time. Also a…read moregreat price. Thanks!

I wished I had read these reviews prior to getting a unit with them! New unit 10 months ago and 4…read moreservice calls from issues with the thermostat to unit not cooling. Now I'm sitting in my house AGAIN with a temp of 83 degrees. They offered a warranty plan I was considering but there isn't a chance in hell I'll do that with them now. Next contact will be the ATTORNEY GENERAL if there is another issue after they repair this one and I would encourage you to do the same!

I now have an electrician I can count on. Showed up exactly when they said they would and alerted…read moreme via text message. I had originally set up an appointment with RDL to install a new outlet, but the morning they arrived I threw them a curveball and asked them to also wire up for a new stove and microwave we had picked up the night before. Without missing a beat, Robby and his son said they would take care of it for us so we could cook in our new appliances. That mean swapping out a 110 line for a 220 for our new microwave by connecting to the service panel and running a line under the crawl space - all invisible to anyone in the living space. In the end, our new 220V microwave is hard-wired (the old one was 110 plug-in), our new in-the-wall oven is wired up and working with a more secure 20A fuse than the 15 amp one the home builder had used for the stove. Then they also even got to the outlet that I had originally contacted them about before they wrapped up.

Bobbie helped me out today with an electrical issue in my house, the bathroom outlets were dead, he…read moretracked it down to a neutral wire not having a good connection in an outside outlet (they daisy chained through the outside outlet to then go to the bathrooms, it's an old house). Super nice guy, knows his stuff and reasonable pricing. Highly recommended.

This is a great, professional business. The owner is very responsive and knowledgeable, taking the…read moretime to explain why something should be done a certain way. They moved some circuits across electrical panels for us, added a receptacle, and found some prior work that was problematic and needed correction. I'll be using them in the future.

Parnell electric has been my go to for a few years after a recommendation... I have received…read moreexcellent customer service and electric installation and repair service from them and I especially appreciate their friendliness and family oriented approach to providing service to customers

So impressed with this company. They were referred to me by my HVAC contractor. To make a long…read morestory short my home warranty company referred me to someone else who I called and they said they couldn't come out for seven days, so I was going to be without AC on my second floor for seven days. I called Parnell they came out right away same day they are super nice, got the job done quickly, and even asked about my smoke detectors! I am so impressed. I ask a Realtor and They are on top of my list for my clients now. It is so refreshing to work with a company that is so professional and honest. Thank you Parnell electric