I've called several times and left messages over the past 6 MONTHS and still cannot receive a call back or response. All I needed was my prescription on a script. At this point I'd advise anyone have a difficult time like myself to file a grievance with your vision plan carrier. I'll be giving them until the end of the day today to call me back before I file a grievance. read more

It's that time of year... time to get my eyes checked. I came to visit this place because they have a huge selection of frames. I was surprised to see that they carried Dolce & Gabbana, Tiffany & Co., Tom Ford, Prada, Kate Spade and so much more. The gals were helpful and answered any questions I had. This place is located in a multi floor building & they are on the first floor read more

The staff was very kind and helpful with both my kids making the experience easy and smooth. The Staff is also Knowledgeable about our benefits and FSA My little girl was vey nervous and the staff help her ease her nerves by being positive and encouraging her to feel safe and comfortable. That made such difference! Great place ! read more

I took my 6 year old daughter here and the doctor was great with her. However, when I asked her a question about my daughter's vision she looked at me like I was an idiot and proceeded to not answer my question. Normally I would've said something but I didn't want to make a scene in front of my daughter. Another issue that I have is they didn't bother to call me when her glasses were ready. Looks like we will be trying another place in the future. read more

First time my family went for eye check. it was a great experience during Covid 19. everybody is nice and friendly. even we didnt see the doctor we were recommended to see but another doctor was fine. the check in was pretty quick. no wait time at all. the doctor was patient with my daughter. they have variety of glasses and they explained us the offer and the discounted price in details. read more

I have been with Dr. for many years she is always kind and caring. My wait time is less then 15-20 mins max. And you can also get in to see her with in a week or two. I love the girls in the office they too are all very nice and will help you in anyway. LJ Francom read more

The staff was very easy to work with. The Doctor was awesome. Clean location and friendly staff. Easy in and out. Can't wait to get my new glasses. read more

Day Creek Optometry - My frames are on their way to get the lenses. - Optometrists Near Me - Rancho Cucamonga, California

I think the doctor is o.k. The way the office is run is terrible. There are two women that spend more time talking to each other than working. That means, when you walk in, they are not ready. Not sure why they're even there. They can't answer any questions. You're not meant to get a prescription and go somewhere else to get it filled. The money is made on overpriced lenses in house.The place I took my prescription (national retailer) didn't carry what was prescribed (probably on purpose ). Don't leave town without a case of lenses. Had to get the prescription changed. Only took two hours sitting in the office to do that, even though I was in their system. Finally got it changed and found out I had to wait to order anyways. Despite my asking at the beginning of the 2 hour wait. Maybe I should lower my rating? Definitely last time here. read more

My boyfriend and I were looking for an optometrist in the area that had good reviews, and came across Day Creek Optometry. He went for both an eyeglass and a contact exam sometime in February or March, I believe. We spent 3 weeks trying to find the brand of contacts that were comfortable for him and when they finally did, they said to call and at that point that they would order them. It is May 10, and he has still not received the contacts. I have had him call every 2 weeks or so, and each time he has been told that they will be in soon or that they will be ordered that day. Today, he called and they said that they need to talk to the doctor about where his contacts are (as if she would know better than the 2 customer service workers who have the system on the computers they work on). They give him a call back with no information other than saying the doctor is "still on lunch" and that they cant find any information in their system regarding his contacts or if they have been ordered. No information! They also said they would give him ANOTHER call back when the doctor finally decides to come back from her lunch. I go to a different optometrist and have NEVER had to wait more than 2 weeks for them to order my contacts. We are working on at least 2 months of him waiting for contacts and using the SAME pair he was given when he first went. Anyone who wears contacts knows you are advised to wear them for only one month before switching to a new pair. He has has to wear the same one now for 2 months and who knows how much longer he'll have to wear them, considering this place can't seem to do what they say they're going to do, ever. I'm fed up with it, he's tired of it. If they do not order them today, we will be requesting a copy of his prescription and ordering them elsewhere, and we will not be back, ever. Definitely do not recommend to anyone. Don't come here if you value your time. read more

My son needed to get the rubber part (that goes on the nose) of his glasses fixed. I searched Yelp to find the closest Optometrist to my home. This particular one stood out the most. I was happily greeted when I walked in the door (big plus). I explained my situation to the front clerk and she gladly looked at the glasses and said they could gladly fix them. I didn't ask "how much" being that we where already there and the glasses had been broke for a bit. We waited about 5-10 minutes and the glasses where done. I asked how much I owed for the repair and they said "FREE." My son and I where very surprised. As little as it might seem for them to have fixed such a small part we where very great full that there was no charge. THANK YOU. read more

We purchased a frame that originally came with 1 year warranty but when the frame broke we brought the glasses back so they can do it under warranty and then they denied the warranty claim and charged me for a new one and it took about 40 days and they charged me for the frame that supposed to be under warranty they provided very bad customer service And very poor communication. read more

I had a great experience coming here to get new glasses quickly since my current ones broke. Everyone was super nice and just gave me an overall positive experience. Eli was the one who ordered my glasses and was super sweet and helpful when it came to explaining everything with my insurance coverage and to help expedite my new glasses. Definitely recommend this office :) read more

This was my first visit to this Optometrist, and I had a great experience. Not only was the office so appealing to the eye, but everyone is so friendly and totally personable. It didn't feel like those COLD offices. Plus their selection of glasses is outstanding, not to mention some of the best prices on glasses that I have ever seen. OH.. and their manager is AWESOME. She was so helpful, and her knowledge surpassed all of my expectations. I will surely be returning! YOU SHOULD GO TO THIS JOINT! read more

I'm showing up at 11:50 am on Saturday and they are shutdown 10 minutes before close time. Online they show open until 1:pm. I really needed my glasses before I left town. A business should at least stay open within their designated hours of operation. read more

Day Creek Optometry - Closed up prior to revised operational hours. - Optometrists Near Me - Rancho Cucamonga, California

Have been a patient for a few years and have always been satisfied with the service. They even took back a pair of glasses and had them redone because a fault with the prescription. Dr. Lee is always pleasant, staff is always courteous and the selection of frames is always the latest trends very stylish. Always to return. read more

This was my first visit, and I would highly recommend Day Creek Optometry. It was near my work, which made it super convenient to go during my lunch. The team was very helpful and the optometrist was very informative. They have a great selection and I was able to find the perfect pair of new glasses. read more

If there was a zero star rating then I would use that. 1. They chipped my glasses. 2. I waited two months 3. When I went to pick the fixed ones up they lost them 4. The refund took multiple days to process 5. Terrible communication Just the worst read more

I've been coming to Day Creek for the past 5 years and I have received nothing but the best service and eyewear. The staff truly cares about all their patients and their needs. Reanna has been a huge help every time I have gone in. I recommend this office to everyone I know. read more

Like another review on here I can for an eye exam and ended up ordering some new glasses. They told me about 14 days for my order to be filled. After the initial 14 days no word from the office, so I call to inquire about my glasses. They inform me that the frames are back ordered and will let me know when they get them. Another week passes and no word again from the office so I stop in to see the status of my glasses. I'm informed that in a week my frames will arrive but have to be sent out still to be fitted for lens. I understand that back ordered frames are out of their hands but a little communication from the office would be appreciated to let me know what's going on. A month after my eye exam I've heard no word on when or if my glasses will be ready. Thanks day creek optometry for reinforcing the idea to take my business and my family's eye care some place else. read more

WORST EXPERIENCE EVER. Let me start off by saying I have never really had to go to the optometrist because my eye sight has never been a problem. Out of nowhere, my family and I decided to take a visit to day creek optometry just to do an annual check up. I have not been to an optometrist since i was a kid so thought it was worth the visit. I get there and am greeted with smiles by everyone (Going great so far). After seeing the optometrist, I meet with Denae (optometrist office clerk) and she puts in my wife and I order of a pair of glasses/contact lenses which should have arrived in 5 days. She said she would call me within 5 days to pick up our order. 1 week later- I call into the office, they state that because their moving to a different office location it may take another week. 2 weeks later- I ask where is our prescription- all of them are confused, they say we don't see your prescription in the system. They state that they are still unpacking and it may be in their boxes still. 3 weeks later- I call again and ask for my prescription, luckily I get the office manager but she sounds confused and cannot find my prescription in the system. At this point I'm PISSED. I keep my cool but in a firm way ask for her to call me back by the end of the day with a solution to this never ending problem. All I want is my wifes contact lenses and my glasses. This morning denae calls me apologizing because she did not send our order in. I couldn't believe it took three weeks for them to figure this out, she is asking me for all of the information I gave to her when i first visitied the office and stated that it will take an additional 5 days. I ask her if she could expedite this order because of the inconvienence and she says I don't think so. I CANNOT RECOMMEND THIS PLACE. I will say that the optometrist is nice, the office staff are nice, but there are so many other optometry offices out there that can offer good service and provide you with your merchandise in a timely fashion. This is your insurance and your money!!!!!! read more

The quality of service isn't consistent. I rarely write a 3 star review or i only write review when I give 5 star but I feel I need to write my experience coming here. Been coming to this optometry for few years now. The first year was okay, the person who helped me choose my glasses was nice but the rest of the staff were not friendly and unapproachable. I had my yearly check up and the Dr recommended a tiny tiny upgrade on my prescription so i said il upgrade and paid $370 plus, that day didnt bring my old glasses. The next day i called told them i changed my mind but they said its been ordered and to cancel it they can only refund me $270. Anyway 8 mos after i still have my old glasses as i couldnt drop it off for the upgrade bcoz they are already closed by the time i finish work and you have to call them as the time in yelp or google isn't right. I actually attempted to drop off my glasses few times but they were closed. U only find out when u get to their door. read more

The entire staff was welcoming and professional. They went above and beyond for me, I highly recommend Day Creek Optometry.

Your staff is Amazing! Loved those girls. Dr is communicative, good bedside manner, and you have a great selection of frames. Thank you Daycreek Opt ! read more

They used to be much better. Since it's being bought by Upland, I hope the staff are held to higher standards and the the Dr. show they care about their patients. I've been coming here for over 8 yrs. My kids had their first appointment and it was a bust. No motivation or education to start a new path with kids and the health for their eyes. Just like a Dentist would make an effort to teach and emphasize health education for the youth. She didn't care. The kids were exited to have their first eye exam and she just hurried through. I had to go home and pull YouTube videos from eye professional that actually care to reinforce some eye health. read more

its been 4 weeks i havent gotten my glasses since im in the union i get 2 free pairs i got 1 took 3 weeks when they said 2 weeks and 1 they got the order wrong they said it would be in fixed quick and i called this week and they dont pick up their phones they went to my school just to advertise their office and i totally regret going to that office and they had to mess up my safety glasses too... other offices are way better in every position read more

I started coming here about 7 years ago, but then had to switch optometrists due to insurance changes which I was really bummed about. I was able to start coming back here again because I returned to my old insurance carrier and I am so happy I did! The office staff is super friendly and welcoming and Dr. Lee is very thorough and informative. Have a great selection of stylish, name brand glasses for guys and girls and they cut their own lenses there so you get to keep your frames while you wait for your new prescription to come in, which is very convenient. read more

I loved this office until today. Robyn needs an attitude adjustment. Treating people as if they are beneath you is not a great look for this office. She Continuously implied that I'm wrong and lying about my daughters reordered lenses that were ordered at my last appointment. Then when she found my daughters order and her prescription after telling me there is nothing with her narcissistic attitude she didn't apologize then continued to go back to me not paying when I thought I did and I was just explaining the situation and I want to know what happened because my card was ran 3 times. But apparently I was a liar and made that up too. My bank account matched their one charge but i was just telling her It was ran 3 different times and it showed that day. So I'm just trying to make sure I'm not paying a second time for everything. But apparently I'm an idiot for making sure I'm not spending another $500 at your office for everything. I told her that I don't care about the money and I'll pay but you implying that I'm lying or making things up is pissing me off. So she continued to be condescending as if I was scum off the street. Maybe try acknowledging the customers concern then researching why I'm saying what I'm saying. I should not have to show her personal text messages to my exwife to prove anything. I guess I somehow know the prices of everything in your office to tell my exwife how much it cost right after I was told sitting in the consultation chair. But to Robyn I was making these prices up and she told me that's not even right they don't cost that much. Well that's what I was told when I was in there so apparently you're ripping me off too. She then tells me that she wasn't there so she doesn't know. And that is exactly why she should not doubt me and make me and question me like a criminal when I already said I'd pay and I wanted to verify I didn't already pay. Once my daughters lenses come in if they are even really ordered will be the last time I'm doing business with this office. She wants to correct me about my daughters glasses when I'm just describing what her coworker told me and ordered. read more

Came for my eye exam and glasses, staff was very friendly and helpful, they helped me pick out the perfect pair of glasses. Would absolutely recommend to others read more

Came here for an exam and glasses. This place is awesome. The staff is friendly, I didn't have to wait long to see the Doctor. The exam was really detailed and they use the latest technology. The women are very professional and knowledgable. The men's selection was great, I purchased my regular glasses AND sunglasses. The prices are reasonable and I love that they have a Kuerig so I enjoyed coffee while I waited. I've already recommended a few people. read more

Would not recommend this place. Small selection and they only give 3 months to buy new glasses with new prescription. I couldn't afford them at that time so I waited and got new glasses 4 months later. New prescription is off and it's $40 for a recheck. I will never go back here again and have never had an issue like this with anyone else. I recommend Chino optometry in central. read more

I work with patients myself and I must say the staff was welcoming polite and personable.there was no sales pitch and they got in and out quickly. I will now be returning and bringing my son in for a check - up. Keep up the good work girls! read more

Dr Lee is great and thorough and staff is very friendly. I have been coming here for years, even though I'm up north for school now, I come home to get my eyes examined here because I feel very comfortable . Great selection on glasses and always accommodate my busy schedule. Good turn around time and and staff always follows up with me. read more

Let me tell you when U want to receive the best customer service this is the place to go for your eyes and eye glass needs! My family and myself have been coming to this location specific for reanna herself... She knows how to provide the best customer service and has always worked with us when she can! The office is very clean and always well kept and the selection for glasses is always in with the popular wear at the time you can't go wrong here! Anyone that is looking for a new eye doctor look no further then this place right here! read more

Professional & friendly Staff, All updated equipment to get you the proper results. Update Glasses tô fit your needs., I was very pleased with the results & would refer friends & family as well. read more

I LOVED everything about this office!! It had a very professional feel, but I felt at ease. The office staff was friendly and able to answer all of my questions, I was seen in a timely manner, and the doctor was very efficient. I will definitely be making this my regular optometrist. read more

Staff is very nice and helpful. I had a question not too long ago and the girl at the front counter took about 20 checking all my insurance perks to try and save me money. Its clean and easy to get appointments. read more

Dr. Lee. Thank you so much for once again being able to restore my broken frames, even though they are discontinued. It seems other optometrist would prefer I buy new or would charge a crazy amount for the repair (assuming they could even find the part). It's this type of service that keeps my family coming back. Your store is always so beautiful and exceptionally clean. Sometimes I think I'm walking into a Spa!! Your staff has always been so very pleasant and helpful. Keep up the great work. One very satisfied customer read more

I just picked up my glasses and I can see again! From the time I came in for my exam to today when I picked up my glasses was so very smooth. I've been to many other eye doctors in the past but this place is now at the top of my list. The staff is very friendly and good with my kids who also got examined. They have a pretty good selection of frames to choose from but I wanted something very specific that they didn't have in stock but the girl at the front counter helped me find exactly what I was looking for on the computer and ordered it for me. The doctor was very knowledgeable and was able to address some of my concerns with my vision. She was also very pleasant with my kids' exams which was great because I was worried how they would react to their first eye exam. I definitely will make this my permanent eye doctor. Thank you Dr. Lee! read more

5 stars doesn't even justify how cute and amazing this optometry is. I love it here. Had and eye exam and ordered new contacts happily! Thank you Christina for being so patient and friendly with me! :) read more

Amanda is the best! Helped me out incredibly! Made my experience easy and well worth it.