I've stayed in every major and minor hotel chain, from 1 to 90 nights at a time, in almost every US state, many European countries, and Asia. I've averaged well over 75 nights a year for the past 25 years. This hotel is not good. Go somewhere else.
I booked via the Days Inn website, requesting adjacent rooms, 9 weeks in advance. I had confirmations for 2 rooms, a Queen and a pair of doubles.
Was told upon checking in that they no longer had adjacent rooms available, and I should have called them directly since they're independently owned, because using "The Internet" to book a hotel isn't helpful. Also, there was a surprise note that we'd be charged an "in-room safe fee" if I didn't have it removed at check-out.
After checking in, with our children somewhat nearby, the clerk told us to move our car around to the end of the building and go in through the external door and up the stairs. It turns out she meant moving the car forward one parking spot and walking out to the end of the building, and then ALL THE WAY BACK TO THE CENTER. We walked twice as far than if we'd taken the stairs directly behind us.
Only one of the hotel rooms opened with the key card without 20 tries. When we went back to the front desk a few minutes later (the short way because we're not idiot), the clerk had the gall to start asking if we'd stored the key cards next to our phones, and even after explaining that we'd held the cards in our hands, and that also, the few times it did unlock, the mechanism only mechanically unlocked for less than half a second, making opening the door somewhat tricky. After new cards (because of course, that's the only possible explanation for failed hardware), we had the same results and went back to request someone fix the door or give us a different room. They still treated us like idiots, but fortunately, the room next door was available, so off we went.
Now, we're starting to run out of time to get ready for a friend's wedding, and so we don't have a lot of options to make more changes, as we all have to get dressed. But it was a close thing because the new (non-smoking) room reeked of cigarette smoke.
So we prepared, in the world's smallest bathrooms, that smelled like Grandma hadn't cleaned since Grandpa died, in rooms that both had 1 washcloth, 2 hand towels, and 3 bath towels.
Upon returning late at night after the wedding, both rooms also had problems with the keycards, but we were exhausted and once we got into our rooms we could not be bothered to mess about any longer.
Unfortunately, I did not discover until morning that the room that my daughters were in DID NOT HAVE A SECURITY CHAIN. It was broken off.
- The carpets were grubby, with a corn chip visible under the sofa, so much so that I brought my socks to the bathroom to put on before walking on the carpet.
- My wife decided to wait until we were home to shower because she didn't think she'd get cleaner, all things considered.
- The WiFi was practically non-functional, to the point where we just burned low-signal Cellular data instead.
- The sofa and chair had what was probably food residue on them.
- The furniture was water-damaged.
- The sheets had small stains on them
- The blankets were from the end of the cold-war
- The comforters were both worn and stained
- All of the vending machines were completely empty
- The continental breakfast included in our room charges looked so disgusting that we walked away without eating.
- The giant creepy mural in that area was just horrible.
- The walls and ceilings looked like they'd had water damage and were poorly repaired
- The beds were hard and lumpy.
- The pillows were, with no question, were the worst I've ever used. I think they were balled-up worn-out bed sheets stuffed tightly into a pillowcase. WTF?
In summary, stay in your car and spend the $100 on a back massage instead. You can thank me later.
But no, seriously, there's at least one other hotel in town that's far better.
This whole thing has soured me on Days Inn or any other Wyndham property as an option. read more
