I had an amazing experience at Scents of Serenity. I was feeling a bit burned out so decided to…read moretake a spa day. I booked myself an infrared sauna session, a flower essence bath soak, a coconut sugar scrub, and a 30 min serenity massage with reflexology add-on. I went all out and I left feeling absolutely relaxed. If I had to do it again, I would not bother with the bath soak, I've had the same caliber of baths at home. My favorite part was the sugar scrub with Lucy, she was amazing. I started with the sauna. I was led to the room and given clear instructions. I loved starting here because it set the tone for a meditative experience. There was a timer in the sauna and a remote to switch the lighting if I wanted. This was really nice. I then was led to the bath soak room. This was my own doing, but I chose to come from a hot sauna into a HOT bath. I tried cooling down the water, but it did not work. I spent most of the time outside of the bath. The room was absolutely beautiful and inspired me. I loved the bathtub shape and the pillows provided. The bathtub tray with tea was lovely. It was also nice that they provided body scrub and lotion. The few flowers in the bath were cute. After that, I was a bit lost. Thankfully there was a sheet in there to explain that I could wait in the lobby for my next session. The wait took a bit. Someone kindly offered me some snacks which I enjoyed. I loved that they were vegan and gluten-free. After spending most of the afternoon in a DIY spa session, Lucy was an amazing next spa treatment. She guided me through what to expect. Her voice was very soothing. The sugar scrub was relaxing and left me feeling absolutely smooth. She recommended doing it once a season. Next I was introduced to Justin who was my massage therapist for the last treatment. He was just as kind. For those who are passionate about deep tissue massage, he's perfect for this! He was mindful of my requests on pressure and really helped me relax. I had an amazing afternoon at Scents of Serenity spa. The sugar scrub table and massage table both have heating elements which make it perfect for winter time or a soothing and relaxing time! I would recommend this spa and am excited to come back for more.

Amazing experience from staff that greets you at the door throughout my services. I felt so…read morepampered and relaxed that I really wished I could stay a bit and take a nap. Shoutout to Elena very professional and knowledgeable esthetician that I've been going to for years now and Jackie massage therapist who has hands of an angel. Place is decorated tastefully, there's a cucumber water in relaxation area or tea if you so prefer! Overall if you need some r&r this is the spot to go!

I came for a massage and I was quite delighted with the service I received from Heather. She…read moreprovided an excellent massage and the right firmness, it was quite relaxing and my body felt great afterwards.

After my first session with Wayne, I signed up for a H&S membership. It's really hard to find a…read moregood massage therapist, but Wayne is extremely intuitive, knowledgeable, and communicative with his work. I have ongoing back issues/sciatica and work at a desk all day, so I sign up for the 90-minute slots. I do wish they were truly 90 minutes, but that's just an unfortunate H&S corporate policy. I've been back 3x now, and all have been great. The ladies at the front desk are super pleasant too, and they offer complimentary water (watermelon, coconut, or regular). They also sell a bunch of products up front, though I have not browsed those. The facility is nice, and it's worth the mini-trek to Short Pump once per month to get the top-tier service from Wayne.

I prepaid for a massage for my fiance for his birthday back in August 2025. $250. Every time he…read morewent to schedule they told him they were booked and call back in a few months. A few months ago they told him they did not have a massage therapist anymore. I called to get my money back, again prepaid for a massage not a gift card, and after many calls a manager finally told me she would refund my card. It's been at least 6 weeks and no refund, no call, they now aren't even picking up the phone. Give me back my money thieves!

Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. That just added insult to injury. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

I recently moved to Richmond & was immediately trying out places for massages. I loved my previous…read moremassage place & needed something accommodating for my chronic illnesses & with enough availability. I looooove Divine Spark!! Their prices have recently increased to $100+ for an hour session, but honestly, that's more than worth it. I have had nothing but wonderful experiences here & I'm so glad my chronic pain can be treated in my new city.

I booked a session here being TOTALLY UNAWARE they are the best rated massage in Richmond, and you…read moreknow what? I left thinking, "That's got to be the best massage I have ever had." I have severe, chronic pain. I got a massage somewhere else--that I won't name here--and my pain was so bad, I let the masseuse use a lot of pressure. I realized this was a mistake the very next day and they'd done some damage, but I could not use my arm--which is a bad situation to be in. A few days later, I got an appointment here with Tiffany. Tiffany was AWESOME. Along with a general massage and cupping, she used a method called scraping--this, my friends, did WONDERS for my arm. The beds are heated. The face-thingies are SOFT (I don't know why I can't find this everywhere). The only downsides? 1. There's no membership option!!! WHY. WHY WON'T YOU LET ME GIVE YOU MY MONEY MONTHLY?! 2. There's no rooms for couple's massages, and booking two separate massages at the same time for two different people using their online system is. . .not something it wants to let you do. My trick is to book one massage with another directly after it--both times I've done this, I've been called and asked if that was intentional. Once I explained, they had no problem arranging for me and my partner to both get massaged. 3. When you arrive, there's no receptionist, no front desk--there's chairs and magazines, so you KNOW it's the waiting area, but it can feel awkward waiting and being unsure if anyone knows you've arrived for an appointment. Fear not; It seems these folks are punctual and aware of when a client should be there, so they'll pop out of the room they massage in and get you--don't be weird like me and wander around, making the fact you have social anxiety super obvious, awkward, and everyone else's problem in addition to your own; Sit down and open a magazine and read about Reiki. I LOVE LOVE LOVE THIS PLACE. Richmond is flooded with just below average massage parlors/masseuses, which is why you're going to have a hard time ever getting the same, one, good masseuse at a location repeatedly; There's a LOT of turn over because, well. . .Not a lot of people are great at massage. If they are, odds are they'll begin working for a nicer place *cough*Divine Spark*cough* or relocate out of the area entirely. Since Divine Spark is the best, they're priced highly, so I see this place as a place to go when I'm in extreme pain or as a very special treat. Beware--this is a small location and company, so book well in advance if a specific date is important to you. I'm already ready for another appointment, but honestly, seriously, beware; Your next massage elsewhere will leave you disappointed after a trip to Divine Spark.

After relocating, it was challenging to find a massage that works for me…read more I have booked three appointments with Taiwan Spa and now they have a permanent customer. It's important to note that I have only requested deep tissue massages. (We're talking about using feet, elbows, and forearms.) I'm sure you can request much lighter pressure and longer strokes too. But people that are looking for fascia release? Look no further!

Really good spa! Really cheap and felt like a whole new person at the end!! 1000/10 would recommendread more

Amazing experience at Rustique Salon. Chris listened to me and styled my hair exactly like I…read morewanted. I will be going back soon!!

Eric Michael did an amazing job on my shampoo & blow out! His invigorating yet gentle wash was so…read morerelaxing and pleasant. He was friendly yet not overbearing. The stations here are clean and tidy. The front desk staff is a cut above! And the prices didn't clip my wallet. Several stylists have done my hair, and I've always left pleased!

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

If i could leave 0 stars I would....I had an extremely disappointing and frustrating experience at…read moreSalon Del Sol and would strongly caution others before booking a hair extension service here. Shortly after my appointment, I noticed multiple serious issues with the installation. There were beads left loose in my hair that were not attached to anything, along with long pieces of string that were never properly secured or trimmed--I had to cut some of these out myself. On top of that, the middle row, which included three wefts, has been completely ruined. Because of this, I will now be forced to purchase entirely new hair if I ever decide to get extensions again. Even more concerning is the damage to my natural hair. I am currently three months postpartum and understand that some hair shedding is normal, but I am experiencing chunks of hair coming out, which I strongly believe is a direct result of improper installation--not postpartum changes. Blaming this entirely on postpartum hair loss is dismissive and ignores the clear errors in the work that was done. When I raised these concerns, they were brushed off. The owner even reached out to me, but offered no real resolution or compensation. After I responded, I never heard back again. The lack of accountability and follow-through is just as unacceptable as the poor quality of the service itself. I had this service done to feel more confident, and instead I am left dealing with damaged hair, ruined extensions, and a significant financial loss from purchasing the hair while i knew going into this it was a training appointment a master stylist should have checked over the work done making sure there was nothing to cause damage. This experience fell far below professional standards, both in workmanship and customer service. I would not recommend this salon to anyone seeking hair extensions.

I had an appointment today and Bailee really took care of me. She took extra care to not get dye on…read moremy skin around my face, which I really appreciated. I have definitely found my regular spot. She made me feel very at ease.

Happy VALENTINE'S Day from babe..... I absolutely love this place! Hands down better than Massage…read moreEnvy....do not try to say anything different.... Ask for Laura G.......... and thank me later. Her pressure was perfect. She was a true professional, provided recommendations for between massages. Covid precautions were followed Staff very polite Cleanliness spot on Strongerly considering a membership for us...... yes this is my second review, this is my personal review.

I can only say great things about my experience at Elements. I have had chronic back pain and…read moreplantar fasciitis for years. My right foot was making it difficult to even walk through the door from the parking lot. I had a visible limp. My back was also painful, I even missed work the previous week due to pain and spasms. James listened well as I detailed all my "issues". Then during my massage he was careful to work the muscles but not cause any harm. I left walking out to the reception desk with my limp 90% gone! I was ecstatic. Even the receptionist noticed. I signed up for their reasonable membership right there and then....I NEVER do that. That is how good I felt. I made my next appointment before I left. If you have chronic pain you must give them a try.

This was a quick booking.i was going to be in the area- first ME I called unfortunately didn't work…read moreout but I was transferred via phone to this location& able to secure a visit around my schedule. Situated in a very trendy borough of the city - surrounded by numerous shopping experiences It was very easy to pull straight up to the curb - a few steps away from the entrance. It was nice to see the ME logo up high from the street- made it easier to locate in such a busy area & trendy outside malls. I felt a warm inviting atmosphere stepping into the building by the young ladies at the reception area.The lobby area has clean lines- understated inviting fragrance.The front desk young lady named ZeZe made me feel so comfortable- smiled a lot- helped to update my information. There is water available in the lobby. The therapist Marina - knew what she was doing - being a therapist for a long time - I felt she had done her research on my issues. She asked a couple questions- let me know I was in good hands . I like the adjustable table- it warmed up quickly. The massage its self was very therapeutic & relaxing. She stretched out the tightness in trigger points - using hot stone therapy to assist the effectiveness.She was so respectful- added a bit of humor along the way.I felt calmer- better- a little sore but the treatment was well worth it. She offered a nice warm towel if I needed it. I book appointments with ME in different City's sometimes- that's a plus for ME- accessibility- convenience- I absolutely would book with this location & therapist if available when this area again.

Package prices. Are Too high for the massage I received…read more Employee Turnover and training need improvement. I'll call them again. I already told the desk girl there was no manager onsite.