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    DB Heating & Cooling

    4.7 (25 reviews)
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    Review Highlights - DB Heating & Cooling

    Let's face it, spending that $ for the stuff you cannot see is never fun but Rob gave a good fair price.

    Mentioned in 6 reviews

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    Professional Service

    Professional Service

    (17 reviews)

    I have nothing but positive things to say about Emad (Ed) and Sam. I have had them come for hot…read morewater tank installations, pool filler pipe replacement, leaks, AC unit replacement, furnace malfunction, etc. I have used them for 6 years in Saddle River. I've been a homeowner in Bergen County for 20 years and have used various plumbers. Yes, some are cheaper, but I find them less dependable and less available. Then you have folks that have a big fleet and crew, dependable, but a massive price tag to match. With Emad, you're getting the responsiveness and professionalism of a large plumbing company for a small premium. He is extremely responsive, diligent, honest, and excellent at his job. If he can help me out with tips and facetime over the phone while he's busy on another job, he will. Last night I had a plumbing issue with my shower, and he came at 11pm after a full day's work to take care of it. He goes over and beyond. We need more professionals like him.

    I can't believe I accidentally went with this company for something after I had already given them…read morea 1 star review. I had another 1 star experience with them. Our boiler stopped working and I gave these guys a call. They came over on short notice and just pressed a reset switch (I swear the switch was basically hidden and could only be found by someone who knew exactly where to look). The company is based in my town and they were gone in less than 5 minutes but charged $80. What I found strange is they put their hard-to-remove stickers on my boiler and water heater (neither of which they installed or did any work on). Later that day the boiler started smelling like gas so I called these guys back up. They refused to come back out to look at the boiler and told me with 100% certainty that my issue was with my chimney. They warned me of shady chimney companies so I asked if they had a company they could recommend and they didn't. I called a well rated chimney company who told me I needed a chimney liner and also told me that my boiler issue would be fixed if I paid them to re-line my chimney. The night before the chimney company was set to start working on my house Professional Service called me to check in. When I told them we were going to get the chimney work done, they asked me how much they quoted and when I told them, they said they had a company who could do it cheaper. I reminded them I specifically asked if they had a chimney company they could recommend earlier and they didn't. I told them it was too late to change our plans. A day after we spent thousands on a chimney liner our boiler continued to have issues. That's when I realized out that our trusty plumber (Peace of Mind Plumbing) also does heating. I had him come over and he showed me proof that the boiler had actually cracked from the inside and needed to be replaced. If I had just gone with Peace of Mind in the first place I could have avoided a lot of unnecessary time and expense paid on the wrong solutions to our issue.

    Paramus Plumbing & Mechanical

    Paramus Plumbing & Mechanical

    (68 reviews)

    This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

    Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

    DB Heating & Cooling - hvac - Updated May 2026

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