I recently left a bad review because I was overcharged for a service they did for me and I couldn't get anybody to return my phone calls or emails. I then went to their office and met with their General Manager who was very understanding and put a credit through for me immediately. I have worked with this company for over 30 years and this is the first time I had an issue. The two owners recently retired and it was taken over by another company. Because of the GM's actions I am now willing to give them another chance in the future. read more

The tech that came to give us the estimate was very professional. But way over priced compared to other bids we got to replace our boiler.

Horrible. The way it's run, scheduling (canceling day before ), is it new management (?), grossly horrendous. Scheduled AC maintenance a month ago, specifically timed before I close (selling - what's the point if I'm no longer the owner). At 2:51pm, day before 8-12pm appt next day, I get a message they need to reschedule. They could only do day before my closing (too late), then promises me they'll call back. They don't. I had to call several times, then at one point "Brock" told me I've been rescheduled 3 days after my closing (?!?) and then finally tells me he can schedule me next day (miraculously) - basically got back my original appointment. To make long story short, after several calls day-of to get tighter window, dispatcher calls at 1pm to ask what exactly I need - it's maintenance! Like I already told Brock!! She then tells me nobody's coming - had me wait for over half a day. Unbelievable. And clearly, Brock put me back to my orig appt just to shut me up I guess. Because no maintenance for me. Nice job, people. If timing wasn't an issue, perhaps I could have rolled with this. Been a customer for close to 25 years! Never had this happen. NOT RECOMMENDED read more

I called for service regarding air conditioning not working. They said it couldn't be fixed; spent 45 minutes trying to sell a whole new system for $21,000. The next day, another service company came & fixed it in an hour for $1K. Called to discuss & had to leave a message with an AI bot & never got a call back. Waste of $125 service call. read more

I have worked with this company for over 30 years and always got great service. This week I asked them to come to my home to fix a toilet (they now do plumbing too) and to look at a noisy pump on my humidifier. They were supposed to come Monday, but didn't show up and called late in the day to schedule for Tuesday. They came on Tuesday, installed a new humidifier pump and replaced a fill valve on my toilet. The charge for the pump was high, but not unusual. However, they charged $448 to install a $12 fill valve in my toilet that probably took 10 minutes to replace. I called them multiple times about this excessive charge and was told someone would get back to me. I also emailed them a couple of times with no response. It appears they are now owned by a Private Equity Company and not the owners I dealt with for many years which explains what is happening. Still waiting for a response. You may want to think twice about them doing work for you in the future. read more

In February, I booked a semi-annual maintenance for my central A/C service. In May, the day before my scheduled service, they called to cancel the appointment saying they no longer do work in NY. Hard to believe. Pretty sure they were not honest with me, and certainly not trustworthy. Cannot recommend a service company that would do that to a customer. read more

We have used Whalen & Ives for years and even used them after our move . This year they have been horrendous . They use AI to schedule spots that they don't show up for , they don't return calls . Today I was told my 8-12 window frame was 12-4 which I wouldn't have made then they never called back after multiple calls to them. Nobody showed of course . I am so disappointed would not recommend them now ever read more

Have used these guys for over 15 years for annual maintenance and replacement of some systems in the house. New ownership seems like it won't be the same unfortunately. They have now canceled two a/c maintenance appts day of and can only reschedule for 4 weeks from now. "call center" people are unhelpful and can only give you the day of the appointment, no time. Reasoning is "they have a lot of customers". Of course I prepaid for my annual maintenance this year so will stick with them for now but will be looking around for a potential new vendor especially because I will be replacing my a/c in the next year or so. These guys were always one of the most expensive but did excellent work and customer service was very good when calling in for service. Sad to see a such a great company start declining. read more

SOLD OUT to an investment company. You will only get a call center that only takes a message. No show on an appointment made two and a half months ago after they confirmed 24 hours prior. We were long time clients for both residential and commercial. DO NOT USE NOW. read more

My furnace was going rogue. Turning itself off whenever it wanted or not coming on at all. Whalen & Ives came in, diagnosed, fixed the issue, stayed to make sure it was solid and all for a fair price. No BS, no upselling, just good solid service. Thank you! read more

Absolutely horrible experience with the new ownership! We've used them for almost 20 years but never will again. Our main HVAC unit was not working in January. Whalen & Ives said we needed a new one for $15K. We replaced it and it has never worked properly. At one point they said it needed a low profile pump and they had one in stock. They said they'd come back the next day to install it, but they didn't show up and didn't return our many calls. One month later they called and finally installed it. Two days ago was the first day we turned on the AC, and it didn't work--same problem as with the old unit they said needed replacing. They spent four hours "fixing" it yesterday but it immediately stopped working once again. No one is returning our calls and now there's an AI robot picking up at their call center. This unit will literally be out of warranty and it will not have worked a single day for us. read more

Looking for a heating/air conditioning firm to replace and or service your unit? Look no further. This is the most professional company, in my opinion, that you will find in Bergen County. Their estimator Chris arrived, took his time and explained what needed to be done. The estimate was fair. Office staff is nothing but wonderful who return calls!! Amazing. They actually work with you for installation in accordance with your schedule. Whalen and Ives sent a team of professionals to my home that were simply amazing; each and every technician carried out his task perfectly. Not a minute of time was wasted. They arrived on time, which was shocking in this day and age. And....they cleaned up! Obviously the Owners are smart to keep their crews happy. Bravo! I will refer them business every opportunity I get! read more

These guys are the best! They're experts in their field and will educate you along the way if you care to learn about your system. The owner took time to talk me through all my options for my residential repair. Using all the info they shared I was able to make the right decision for me. Thanks Scott! I'll be sure to use Whalen and Ives in the future. read more

If you are looking for a professional responsive organized top notch clean fair LOOK NO FURTHER. When it comes to anything anything in the home other than cooking I am literally at a loss and I rely on being able to find a trustworthy outfit who will fix install do whatever I need fairly quickly and with expertise. The most important thing to me is integrity that operations are really fair or able to give you good advice consult you not take advantage and do the job right the first time and that is been consistently my experience with Whalen and Ives. I always tell them I wish everyone or anyone I hire to do something that I cannot do operated the same way I'd have a lot less sleepless nights. And I know anyone that I know who've used them have felt exactly the same way. read more

If you are looking for a professional responsive organized top notch clean fair LOOK NO FURTHER. In a world of mediocre service these folks are great Their service techs are clean, professional, well spoken I am Pres of a 68 homes exclusive townhouse and everyone uses them I can't say enough read more

Absolutely fantastic! I called them late in the afternoon on Wednesday and they called me first thing on Thursday morning. They sent the best technician, Chris O. the same day. Chris O. called to say he was on his way. Chris O. had a great attitude and was very kind. He went out of his way to fix our central air conditioning on the second floor. He explained in detail why it broke down. He went above the call of duty. All businesses should learn how to run their business from Whalen & Ives. They are top notch in every way. They have a customer for life and I will tell everyone I know to use them. They are the best of the best! Highly recommend Whalen & Ives. read more

This company is truly amazing. From start to finish everyone I interacted with, from the guys who came to diagnose the issues to the guy who worked with the town on the permits to the guy who came to measure to ensure the equipment would fit to the guys doing the install... perfect, professional, organized. Would not hesitate to recommend them to anyone in need of heating or ac work. read more

We have used Whalen & Ives for 20+ years. They installed our central A/C and have performed repair and maintenance on all HVAC. They arrive on schedule. They are available in an emergency. Their Techs are knowledgeable. We had a heating emergency this past winter and they were very Covid aware. I have, and continue to recommend Whalen & Ives to friends and family. read more

Technical skills: fair Professionalism: sloppy Did work on AC in a crawl space in my attic and left a window open....three weeks later a neighbor asked if I knew the attic window was open. Beware: they do not take responsibility for inspections on their work. If you hire them, ensure you withhold payment in-full until permits are closed - even if they say they will take care of closing permits. They do not! read more

I recently had my central air conditioner replaced by another company and it turned out the unit was defective and failed within the year. I called Scott and he sent someone over right away, started a claim with the manufacturer and fought to have the entire unit replaced not just the defective part that the company wanted to replace. They went above and beyond what was expected. read more

I cannot express how happy I am with having a maintenance/service contract with Whalen & Ives. I have enjoyed years of spring and fall maintenance to keep my HVAC in good working order. The other day, one of my units was not working. I called for maintenance and explained that it was not an emergency since we had heat from another unit. They said someone would get to me that day. Within 2 hours they called 30 min prior and asked if they could come over. They were quick and clean and had the unit up in running in no time for a very reasonable cost. Emergency same day service and was not price gouged, could not be happier with their service. read more

My husband and I asked every company in New Jersey for quotes to install Central Air and from the second we met the team at W&I we knew that they would be our guys. From Dave's thoughtful approach (and talking me off the ledge when I was worried about the work in our old Tudor home) to Dennis and Martin's detailed and exceptional work installing both units - we couldn't be more impressed and thankful for their hard work. Thank you so much - work with Whalen & Ives!!! read more

Spent a lot of money last season and got minimal results. I did give them a second star for quick response time and repair for a 'no AC' call (capacitor replacement), but got sticker shock at the bill. A good service provider if you have deep pockets. read more

I scheduled an appointment, and the rep did not show up. I had to call the company to see where he was and was told "oh, he's sick today". I guess neither the rep nor the company bothered to let me me know after making time available off from work. The office person had the audacity to tell me to call again when I have availability to reschedule. Will not be getting my business or referrals. read more

I have been using Whalen & Ives for years, and they have always been timely and reliable. Even when I haven't had my annual maintenance, they will still honor their commitment to prioritize me if I have an ac issues. Great company with good ethics. read more

Why in the world would I waste my time posting a bad review for your company?The home was in Franklin Lakes. Jeff Carpenter referred you( we have informed him of the situation) you worked with my husband... read more

Time for our annual heating maintenance! I actually look forward to seeing the Whalen & Ives techs. They never disappoint! Bobby and Chris were prompt, as usual, and as friendly as ever. We have a contract that includes the AC check up in the spring/summer and the heat check up in the fall/winter. With each visit, the techs walk me through what they did and reassure me that they are just a phone call away. Thank you Whalen & Ives!! read more

If anyone out there is looking for a reliable heating and air company...waste no time! Call Whalen and Ives Inc. in Park Ridge NJ. I live in Ringwood NJ and couldn't find anyone who was willing to come to my home. I called Whalen and Ives and spoke to Mr. Scott Ives who dispatched a tech on his way home to my house. In no time I had heat and they gave me a huge deal. I needed a new part, which they ordered and installed the next day. Greatest thing about it was I had heat while waiting on the part. Say no more! Whalen and Ives are my guys and if there not yours...your crazy! I'm done with unreliable companies that over charge and under deliver. read more

Everyone that came to house was very knowledgeable, connected to our situation. Easily answered questions (even silly ones) and were clean. Felt the monies spent went to good equipment, with proper installation and was upgrade to what we previously had. Well done. We have recommended your services to others in the area. read more

We have used Whalen for a new install for an outbuilding and the install went very smoothly and the system is very efficient and quiet. We also use them to cover an existing system that is older and very troublesome and we have a contract with them. They show up promptly and do the work neatly and quickly. read more

Whalen and Ives did a great job listening to what I needed in a new air conditioning system. Finally, I have an air conditioner that is the proper size for my house. Their installation people were very polite and made sure they left no mess. I would highly recommend them. read more

From the call to make the appointment to the actual service call, everyone is so friendly! They show up when they say they will and very honest. I think this company is incredible. read more

RUDE! Can't get their act together for service calls. I called on a Tuesday for a THURSDAY a/c service call. I even called back again on Wednesday morning to confirm my service on THURSDAY because I was taking a half day off of work for this. Scott called and left a message WEDNESDAY afternoon saying he's sending a technician out for service - clearly the wrong day. Because I was working I didn't receive his call till after business hours, so I called the office back first thing Thursday morning. Office staff said they THINK they were still coming out but had no idea when. So I took off work and waited...and waited...and waited. I finally called around 4 and the office staff informed me that they still have no idea of when they were arriving, but if they arrive after 5 it's going to cost me MORE MONEY! What!?!? Scott finally called me at 4:45 with a complete rude attitude to say "we were going to come to you yesterday but you never called us back". I explained that he had the wrong day, that I had confirmed my service TWICE, and that I did not receive his call till after 6pm. He continued to give me attitude saying he wasn't coming out today and that "if I call you I expect you to return my call right away". Basically, he wasn't listening to what I was telling him, he never admitted to having the wrong day, and most importantly NEVER APOLOGIZED. Likely his reply to this will somehow make this my fault, which if he does then you should be even MORE leery of this company because you the reader have all the true facts. read more

Last year we had a malfunction for a boiler tank which Whalen & Ives replaced. Less than an year later, the same tank malfunctioned. We had an brand new AC that was completely installed by W&I. Less than a month later, it was not working. Most recently, we called them for a maintenance check and because our heating was not functioning. They charged us for a maintenance and did not address our concerns. They came back and charged us more money for fixing a problem we pointed out earlier. We are switching companies at this point. They have some young guys that come do some of the work, and I feel I don't trust the quality of work anymore. read more

BEWARE!!! The so called "expert" came to the house to figure and fix the AC problem. He immediately told me that my problem was that the battery on my thermostat was the issue. Really, would I call you for that!? Anyhow, we replaced the battery, that didn't fix the problem. He proceeded to go to the wiring -- and after an exhaustive 1.5 hours in my house, he told me that he could not fix the problem and for that --- the company charged me $323! Just to tell me that I had a problem. MY ADVISE, DO NOT USE THESE guys unless you get an estimate before ahead of time. I called another AC repair team, they too took about an hour, but never charged me diagnose the problem!!! Now I'm use the other guys to fix my AC and for that, they will be fully compensated. read more

Very professional. Quick response and service. All around great company. Gave recommended them to many friends.

Whalen & Ives...what would we do without you!? From our heating, A/C or generator...you guys are ALWAYS there for us...so attentive & courteous!! We wouldn't use anyone else...Thank You!! read more