I went in for a tire replacement. The service was very quick and the customer service was…read morefantastic. Overall, I would recommend this place affordable price and will definitely return back.

From the owner: Were you're one stop shop for high quality used tires to top notch interior and exterior details.read more

I remember when this place was a Merchant's. It was a Merchant's for the longest time ever before…read moreit became an NTB and now I hear they're now owned by Mavis. That being said, I've seen management change up at this place over the years and I've had some pretty bad experiences from previous crews here, but I've found the best use for this place is in oil changes, tire services, brake services, and so on. The regular maintenance stuff. I'll add that we used to be able to bring our own brakes/rotors/tires here and only pay for the labor, but the last time (2023) that I tried to do this at this location, I was told NTB didn't allow that anymore out of some liability issue or something. So, it seems that you need to purchase one of their own products for those services. However, they let me provide my own oil and filter for oil changes, so I think it's case specific. The staff at this location have also been really kind, no rudeness, no issues, and I've never had to wait long for the regular maintenance stuff to come through. All-in-all, it's a decent shop from a large chain. Management seems better now than it was in the past.

Great experience at NTB The service was quick, the staff was…read morefriendly, and my car feels smooth on the road. I appreciated the clean waiting area and the clear explanation of the work done. I'll definitely be coming back for future maintenance.

Today was my first time having work done on my daughter's car. Both Joss and Kevin were friendly…read moreand I knew immediately it was the right shop. Professional staff with years of experience. Don't hesitate, these guys are a pleasure to work will.

If you think you need help from this place , think again. I have called asking to make appoint…read morefront end alignments and each time I was told that they were booked out two weeks . Thats normal what isn't normal is being added to a call back list and never getting a call back. Called asking about tire prices and an appointment to have them installed (6 tires on a dually and premium tires to boot. That's two weeks plus and we'll call you back , no call back . So I call back and ask can I purchase the tires ahead of time and make sure they're waiting for me when you guys make an appointment for me ? No we don't want a pile of tires in the way ... call you back to make an appointment in about two weeks..Now four weeks have gone by I'm in a waiting list for tires and I call back wondering if they have an opening yet ? We don't have a waiting list like that sir. Well I was told four weeks ago there was a waiting list and it would be two weeks to get in , then I called again and was told I was still on the list and now four weeks in total have gone by and I'd just like to buy some tires and get them mounted. It will be about two weeks and we'll call you back and let you know when your tires are in . Then they hung up and never got any information from me so they don't know who to call. Months pass and I never get a call , I go and get tires from somewhere else . Now I need some tires foam filled for a specific application. I call them again because the internet says they foam fill tires . I spoke with someone and they told me that they couldn't get the price right now and that someone would have to call me back.... Can't say their work is bad because they won't do anything for me . However their communication is deplorable .

Quick response, great service and reasonable price. Needed my truck towed and Ryan was just what I…read moreneeded. I would recommend him to anybody needing a tow or service work.

Ryan is great to work with. Timely response, and excellent customer service. If you are needed a…read moretow, he is your guy give him a call!

Outstanding, super friendly and professional people. did what they said they would do ..Great…read morecommunication and professional documentation of the car's condition. Will definitely be using them in the future and highly recommended.

The work done here is great. They do a great job of diagnosing your vehicle's issues and getting…read moreyour vehicle back on the road. Everyone is very personable, too. They've gone the extra mile with our vehicles. We trust all our auto repairs with them and highly recommend them.

My company has been using them for years. Today I picked up my truck. It will be my last time…read more Disorganized , throw my spare in back of truck and not put back. Asked to keep my old tire need for a case did not do that and charge me for disposal and they finally found tire. Yes it was explained why i needed it tire three days ago. The price i a paid for tire could have got it cheaper.

I'm new to the area and bought new tires from them. I was very pleased with both service and price…read more Since then they have helped me with air in my tires and a tire rotation. Staff are friendly and responsive. I use a walker and the entrance is a challenging but there has always been someone to hold the door for me and make sure I get in OK. The experience is everything you expect from a local place. They do operate by appointment so they may not be able to help a walk in so I suggest you call first.

My vehicle was taken in to address a rough idle. The shop failed to find the issue and claimed that…read morethe alternator was broken although it was functioning properly when dropped off. I was then overcharged for the replacement alternator. On top of this, there was a failure to address a warning light on the odometer. And, finally, I had a bad interaction with a lady hired for customer service. I would not recommend going to Integrity Automotive.

I was on a roadtrip when I started to have some car troubles. I am not from the area, and…read moretransparently I am quite clueless in relation to cars. I called up integrity auto and was immediately greeted with kindness and understanding. They got me all sorted out and helped me get back on the road. I wish I Iived a little closer so I could return to them if I ever needed additional services.

I get lots of nails in my tires and they fix it. It's nice because the kids can stay buckled up as…read morethey make the repair. Friendly, too.

Abusive overcharge for labor. Don't tell you labor cost…read moreuntil too late. very confusing overcharge. avoid these folks!

Derek has got a very great gift with knowledge and his ability to make something banged up and…read moredamaged look brand new again with his hands. He's very talented and gifted. He did a awesome outstanding excellent job fixing my truck. I had backed into a tree on a cloudy rainy slightly cloudy muddy day in a narrow back road trying to turn around. Window and mirrors were fogged some. Thought I ran over something at the time. I turned around put my window down didn't see anything, headed back home got out went around to look at the tire to find out tire was fine had a big dent now and back light was hanging out and wouldn't go back in because of the dent. Called around places to try to get in to get quotes in Fredericksburg and they were booked out for like 2 weeks or more. Some places didn't even call back. Found this business and Derek said bring it in and I can provide a Qoute. Got it in he was looking at it and his Qoute was $1,500 to get it fixed with a new light. I discussed fixing some other scratches and damages around the truck and we walked around with him looking. He said ok, He can throw in the back door hitch too. For that Qoute I said he's got a deal. He even showed me a vehicle he was fixing at that moment too with the hitch door damage like mine, showing me the process he was doing to fix that other truck hitch door. I said i can leave it with him today. He had me pay a down payment of $500 and the rest when I pick up, took him maybe around 2weeks. A week and a half maybe. Can't remember to well. But as soon as it was done I came in to look at his masterpiece and it was terrific so clean so nice so smooth with new paint too. Derek is the man! If I ever need work done again like this, Derek is my guy now. Thank you so much Derek! You are Awesome!

Great shop and owner is very helpful. Had a windshield replacement scheduled with Safelight but…read morethey brought the wrong one and didn't offer anything else. Called Boston Auto and they not only got the windshield but replaced it all within a few hours of calling.