When we moved to the Hill Country we just assumed we could transfer our existing big name internet…read morecompany to our new place. Wrong. Then upon asking our new neighbors, all we got were horror stories about the various local satellite internet companies available. I decided to look elsewhere and stumbled upon SimNet. Boy, am I glad I did! Truly unlimited data with almost no downtime and quick technical response to the rare issues that crop up. We have 4 computers, 4 smartphones, and 4 TV's that stream Netflix, etc. We don't use everything at once, but we do often have a few going and virtually never have buffering or issues. For us here in Wimberley, we'd never use anyone else.

They started me out on a service plan that was cheaper jacked. It up remove the cheaper service…read moreplan and now refuse to refund me for the equipment.

Great store with a great vibe! The team is knowledgeable, thorough, and always works hard to find…read morethe best deals. They make sure I get the most value out of my monthly budget without any pressure. Friendly, professional, and genuinely focused on helping customers. Highly recommend these guys!

I brought my mother, who is elderly and not tech savvy, into the store in her wheelchair to discuss…read moregetting a new phone. My mom has a very old flip phone. I also wanted to inquire about putting her phone on my bill so I only have to pay one bill. Upon entering the store we were greeted promptly. I explained to the employee what I was looking for and he was knowledgeable and helpful. He had a phone that was extremely simple and offered it to my mom. However, my mom declined because she doesn't like change and her phone still works, so that's fine. The employee gave us all the information we needed to know to put her on my account. So, in a nutshell, the Verizon employee was helpful, he was knowledgeable, he was patient with my mother even with her lack of understanding of technology. Next time I need to go into a Verizon store this is the one I will pick. Thank you :)

We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

Absolutely the worst company I've ever dealt with!…read more I hired this security company thinking I was protecting my home, but instead I got stress, wasted money, and zero accountability. The installer showed up late, seemed completely unprepared, and didn't even know how the system was supposed to work. Sensors were crooked and one camera works only sometimes. When I asked about it, I was told "that's how I was told to do it" and "most people think it's ok". The system went offline multiple times, including once while we were out of town. What's the point of paying for the services if it doesn't work when you need it most? Customer service is a joke. Calls go unanswered and when someone finally responds, they act like you are the problem. Every issue was blamed on my internet, my phone, or "user error," even though the system wasn't working rights from day one. How is it my fault when the app says that a camera is offline? What am I supposed to do but contact them. I pay them monthly for the service, so if something says it is not working then I think it's reasonable to say I can call them. What is not reasonable is for there to be no customer service when the system is malfunctioning. To make matters worse, I was locked into a contract and threatened with cancellation fees instead of offered real support or a fix. If you care about your safety, your money, or your sanity, stay far away from this company. I regret ever signing up. I thought I was doing good by going with a small company, but I should have called ADT, Vivint, or someone bigger.

Luis was super helpful and walked me through the process of the issues I was having. Super easy and…read moresmooth. Was in and out quickly.

after multipl d ays of our service going out for a few hours and then coming back only to go out…read moreagain and dealing with optimum's poor excuse for tech/customer support i pulled the trigger and switch to an alternative provide we have in our area. every time i had an issue with our service dealing with their support was painful. took over 30 minutes on the phone to cancel. there's a reason that optimum has such low customer ratings. If i could give them a zero a would

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

I wish I could say better but we literally are having internet connectivity issues more often than…read morewe have internet service. I feel like I am constantly on the phone with them trying to figure out what is wrong with the internet and why we have "No Internet Connection" MULTIPLE TIMES a month... as I sit here typing this we have no internet service and it's been up and down literally all week. So I called and our request has been escalated and we have to wait on a call back which could be 24 hours or more. Not getting a good value out of the service that's for sure. I'm very frustrated.

The connection is lost at least once a week. Horrible service. I would not recommend SoS…read morecommunications.

Moved out of my house of seven years, all that time I was with Spectrum. Service was fine, and I…read morehad to reboot the modem after storms but overall no complaints. I would happily give a four star rating...until today. Spectrum gets two stars because of the reliable service and Tamiqua, the rep that was helping me cancel my account. It was clear she was following a script, asking me all sort of demographic information that was not necessary for canceling an account. I eventually asked her to skip the script which she did. She informed me that I would have to pay for the entire billing cycle, which was three additional weeks. I asked her to cancel today and prorate the bill. She said she could not. Tamiqua was wonderful and I give her full credit however Spectrum continues to be a greedy corporation, not really interested in positive client relations.

This spectrum definitely deserves one star because they provided the minimum amount of customer…read moreservice necessary. The lack of listening and lack of providing decent customer service is extreme. Their procedures are inconsistent and vary from month-to-month. This applies to the branch only. I have had spectrum service for nearly a year and I have not been without Internet or phone. If you are in the round rock area and you are obtaining spectrum service, I highly suggest you only work online and have your equipment delivered, because visiting this branch is frustrating and literally a waste of time. I've visited this branch probably a half a dozen times and I have never had good service.

the service people from the Belton office are AMAZING! The office itself not so much. We were urged…read more(to save money) and agreed to go to Direct TV . We did and weren't happy and had many questions . The girl in the office was ultimately Rude, then lied to us . She said she couldn't fix our problem and Cindy the mgr was on vacation and she'd have her call us when she got back. 2 weeks later we went out there again- same story . A month . + later still haven't heard from anyone

I rarely leave negative reviews, but after more than two months of trying to resolve this issue, I…read morefeel others should know about my experience with Astound. On April 17, an Astound technician installed fiber service at my home and took my old modem and router, which were still connected together by an Ethernet cable. Despite this, Astound is now claiming I failed to return one piece of equipment and is attempting to charge me more than $400. I have spent over two months calling billing, customer service, supervisors, and Customer Relations trying to resolve this. I later learned my original complaint from May or June was never even documented, and my case wasn't opened until July 1. On July 12, I was even refused a transfer to Customer Relations, refused contact information, and refused a supervisor. This has caused an incredible amount of unnecessary stress during a time when I should be focused on caring for my 2-month-old baby, not fighting a billing dispute over equipment I returned to Astound's own technician. Instead of fairly investigating the issue, Astound has continued trying to collect money for equipment I returned. I have now been forced to file complaints with state and federal agencies because Astound has refused to correct its mistake.