Overpriced!!! I…read morevisited this car wash on April 5th and specifically asked an employee about pricing before starting. I was told it would be no more than $7 for a 15-minute wash using a credit card. Based on that information, I proceeded. I only noticed today that I was actually charged $15, which is more than double what I was quoted. This feels misleading and unacceptable--especially since there was no clear pricing displayed. I called and spoke with a manager, and instead of resolving the issue, I was told to dispute the charge with my credit card company. That response alone shows a lack of accountability. I will be disputing the charge and filing a complaint with the BBB if this is not resolved. At a minimum, pricing should be clearly posted so customers know exactly what they're being charged.

I was there last night vacuuming my car and used the new card reader instead of using cash or…read morecoins. This morning I looked at my bank statement and was charged $10.00 for the vacuum. I only used it for about 3 minutes. DO NOT USE THE CARD READERS. Now I will have to take it with my bank. - UPDATE , after my card was processed it was only charged 2 dollars.

Here's a polished version that keeps it personal and enthusiastic:…read more Jimmy's Ultra is the BEST! We've been members here for years, and the service is always fantastic. It's truly family-run, everyone is friendly, and the entire place is always clean and well maintained. We live about 3 miles away and literally pass TWO Quick Quacks just to come here. That should tell you everything! We wouldn't go anywhere else. Highly recommend Jimmy's Ultra!

We used this place faithfully for a few years until we noticed the paint on my car was oxidizing,…read morefading and chipping only after going here. Not sure why, but my car paint does not like this car wash. Keep in mind we have not used any other place recently and never had this issue before. The car wash also ripped off my driver's side mirror which was not loose. Have no idea how that happened.

tonight i took my very dirty car for a drive-thru car wash. the last few times i did this, i went…read moreto a different car wash, and each time, their employees were overly aggressive in trying to sell me a monthly membership. i would flat out tell them i dont want one, and they basically argued with me. not here at Fast5Xpress. while they did offer me the membership and explain the benefits, their employee was incredibly polite and respectful. After driving thru, my car still had some gunk on the back end. the manager came out and talked to me and actually sent me thru again with an upgraded wash, which i really appreciated. as we all know, this area has a plethora of car washes to choose from, and while i dont get my car washed enough to purchase unlimited monthly washes, if i did, this would definitely be my car wash of choice.

I came by to wash my car and put it through the car wash, but I noticed the brushes on the…read morepassenger side were not touching my vehicle at all, so I went through the entire cycle and then went to vacuum the car. I walked out to the attendant and let him know that the brushes only didn't touch the right side of the vehicle and he just apologized and told me that he was going to let the manager know to make the adjustment I wasn't offered a refund or future car wash which I still think is due

I haven't been to a real car wash in a long time and my van needed it. This guy spent an hour and…read more10 minutes on my car and it literally looks brand new. I highly recommend murrieta auto car wash..

I used to love this place but their attention detail has declined significantly. My last visit i…read morepaid for a full detail and wax and didnt realize till I got home there was a pretty significant chip on my trunk door that was clearly covered by a black marker or something to hide it. I should have looked around the car before leaving but unfortunately didnt cause I was in a rush. I returned today thinking it was just a bad experience and probably was a fluke cause all my previous car washes always looked great afterwards. Unfortunately now I know that today's wash for certain was my last time returning. I paid for a platinum wash which is more detailed and closest to a detail and when I picked it up the floors barely looked vacuumed, none of the door trims, or door areas were wiped down and they didnt even wipe the dash. I was waiting for them to bring me my keys so i had a chance to talk to the guy, i told him the floors didnt look vacuumed and nothing really looked wiped down and he said your car is dirty and you only paid for platinum. If you want we can do a detail for $180. Like what?! I didnt pay for the cheapest wash and ask for a full detail, I paid for the 3rd most expensive wash and expected the basic details to be taken care of. The intent to upsell me after basic concerns we're met is wild.

I'm a member through another vehicle, and today, my wife's car needed a wash, so I went to the…read moreSuper Star Car Wash Express location. Unfortunately, my experience was quite disappointing right from the start. 1. Confusion at Arrival: As soon as I hit the driveway, I was unsure if I was in the right place because the logos didn't match. It caused unnecessary confusion until I finally spotted a sign with the correct logo. 2. Malfunctioning Screen: Upon arriving, the screen didn't respond at all despite my repeated attempts to push the buttons. I even inserted my card, but nothing happened. I honked for assistance, but no one came out. 3. Help Button Issues: I pressed the help button, hoping for assistance, but still no one responded. Eventually, the screen flickered to life, but it barely worked. 4. Repetitive Membership Offers: During this frustrating transaction, I was offered the membership four times, which felt excessive and unnecessary. I had already made it clear that I wasn't interested. Ultimately, I will return to my usual Super Star Car Wash location because they excel in customer service and provide a much better experience.

I L O V E THEM. The management is AMAZING!! He hires the BEST team. I LOVE COMING HERE. I never…read morethought I would be excited to go to a car wash lol! I wish more companies operated the way that they do. They are so pleasant and caring and authentic and well mannered and well spoken and the customer service is superb. My dog loves them. I really enjoy coming here I actually have kept my monthly subscription mostly because I really enjoy being treated so nicely after dealing with such a hectic world every week. So this is really my happy place and it feels nice to have a clean car and typically I wouldn't really care about that but now it's such an enjoyable experience that I end up coming here. So I really hope that they get the recognition from corporate that they deserve! The Manager with the glasses and I think Justin the kid really everybody is just absolutely honestly a lifesaver when it comes to feeling respected and seen and cared about and it's just saying hello to them every few weeks and them being so pleasant to deal with! It really makes the biggest difference it makes you feel like the world is OK again Did I mention that they have a really good smelling air freshener finally! The vanilla is superb

Friendly customer service, which is always one of the only things that really make me happy at a…read morenew service company. Very helpful thank you so much.

Friendly staff, and convenient location! Price has increased significantly since I was last there,…read moreand the quality and efficiency of the wash remains unchanged. Your car goes in and comes out with some debris and bug juice still attached to your vehicle requiring a once over with a towel and some self detailing. For me it's just a timesaver for my daily commuter and will continue to hand wash my cherished vehicles

I love coming here and getting my car wash!!! Love that they have everything to get your car clean…read more The best part is I love seeing the duck in the car wash! Such a fun vibe!!!

Everyone is so nice there Never had any problem coming here…read more They are very attentive

Service Requested: $37. Hand Car Wash and $84.99 Auto Detailing Express Carpet…read more Quality: 5 Stars Value: 5 Stars Service : Friendly and Professional

I paid for a Platinum wash, The guy was done wiping my car…read morein less than 5 minutes. Inside the dash wasn't even wiped down,my windows were filthy and they either forgot or didn't care to put some air fresheners in my car. I don't even want a redo I just want my money back! I tried giving you a second chance, I guess shame on me.

Have been here a few times this last time I got the pipeline and noticed when I got into my car the…read moremats were all dirty. Did this one not come with vacuuming? I went on their website and saw that the pipeline didn't fact include vacuuming why are all my four mats still dirty will have to upload picture and share. Definitely don't think it's worth $30. If you guys can't vacuum at least the driver side. I rather go to a fast 5 instant wash and vacuum myself and or wash and detail myself. Please stop overcharging and underdelivering sincerely a good tipper who feels taken.

This place overcharged. I asked for a particular package and when I got to the register they wanted…read moreto charge me for a more expensive package due to the attendant "not understanding what I said" The service was not worth the price. I won't return.

Exceptional drive-through car wash with superb customer service. What really stands out is how…read moreeverything is consistently working--unlike other car washes in the area where parts always seem to be broken. They also go the extra mile by providing towels so you can dry your car afterward, and the vacuums are always available to finish cleaning the interior. Definitely one of the more reliable and well-run spots around.

I am writing this to warn others to use this Super Star Car Wash at their own risk. I entered the…read morewash with perfectly intact tires, but my car stalled on the rails mid-wash. An attendant instructed me to turn my wheel to the right; immediately after, my front driver-side tire went completely flat and came off the hubcap while still inside the tunnel. To make matters worse, my car exited the wash covered in thick, soapy residue because the system failed to rinse it. Because I was being forced to tow my car and didn't want the soap to bake into and damage my paint in the blistering California heat, I had to spend my time using their own damp towels to manually wipe down the car just to remove the soap. I certainly wasn't going to risk putting my vehicle back through their malfunctioning equipment. Despite the clear mechanical failure and the fact that I've seen other cars come out soapy on prior visits, management and their corporate office (I was assisted in filling out a customer service form onsite right after coming out of the wash while waiting for the tow that was submitted to corporate) has completely "washed their hands" of the situation. Via a cold email- They claimed their equipment "couldn't" have caused the damage, therefore denying responsibility & leaving me to pay for a tow and a brand-new tire out of pocket. The equipment here is inconsistent and, in my case, destructive. I have canceled my membership and will never return. If you value your vehicle, go elsewhere. UPDATE: The the business reaching out to me and asking me to fill out a customer service form - the same one I already filled out on the day of the incident and was subsequently sent a response from corporate denying responsibility- is laughable. Go elsewhere. If they wanted to make things right they would privately message me not ask me to fill out a form I already mentioned completing.