We were on vacation when our suburban had an issue. Hubby just showed up at a little after 8 and by…read more10 we were on the road again!

The owner was a life saver after our car broke down in the middle of nowhere. It was the end of his…read moreday, but that didn't stop him from spending his evening finding and replacing our alternator and battery. 4 hours later we were back on the road. This is a family run business. I couldn't have asked for any better service.

I had an appointment at a shop for 8 in the morning. I had called the day before to schedule the…read moretow. They did want to get my car that night and said they would come get it in the morning. I made it clear it has to be at the shop at 8 a.m. he said they'd be here at 7:30. I call them at 7:45 the next morning saying that they're busy and can't get my car til 8:15. I was unhappy hearing the news, and my displeasure seeped into my vocabulary, I said "F*** man, how are you going to schedule it with me and then take another call when you know you're supposed to get my car." And I was refused service. Avoid them, use anyone else. You as a paying customer are NOT a priority. We had agreed on a time for pick up, but they will ignore you. It doesn't matter that they have a "fleet" your pre-made appointments will be ignored, and you as a customer will be denied if you call them out on bad practices.

This towing company and the owner George could not be more unprofessional. Our vehicle was towed…read morewhile parked at Acadia National Park. After finding out it was towed by this company, the owner, George told us to meet one of his employees at an address that was in the complete opposite direction than the location listed on the company website. On top of that, his attitude on the phone was very dismissive, rude and obnoxious. George told us to meet one of his "guys" there with $200 cash. He said he would not accept credit card and there were no ATMs on the premises. When we arrived at the location, we had to drive down an overgrown dirt road to meet a man that had our vehicle in an enclosed area in the woods. When we asked him for a receipt of our payment (since we were extremely uncomfortable handing this random man a wad of cash with no paperwork), he told us he forgot his receipt pad and he had no way of giving us a receipt. Highly recommend avoiding this towing company at all costs!

I have AAA and requested a tow they called this towing company. We had an appointment for 12…read moreo'clock. It is now 230 and no sign of them so I called AAA and AAA called them and they said we had an emergency so we can't come, No phone call from this company. No text... nothing. I spoke to the woman who works for them and she said it just happened. I said what happened to the 12 o'clock appointment you scheduled thru AAA ....so after waiting from 9 AM to 230 I now have no tow and an appointment for a repair in Ellsworth that I will not make thank you HC Ralph for terrible service, and not even the decency to contact me and let me know. RUN!

I was stranded in cold for hours till I could get ride home and towtruck decided they didn't want…read moreto do the tow after told my roadside service they would. Then my rd service called them back he said he would be at truck little after 9am it is now 1108 no truck so no showed me a second time! Prity poor business if you ask me ! I would give negative star rating if I couldn't. Sincerely, very disappointed customer

These guys really helped us out when our '76 VW bus developed a fuel leak while we were vacationing…read moreon Mount Desert Island in Maine. Fast, efficient, friendly and very reasonably priced for the work they did. Outstanding!!! Also, great BBQ by the way. Many thanks.... we will be back next year and feel very reassured to haven found our auto-shop away from home.

When I showed up on a holiday Monday, they said they'd work on the dents in my bumper in an hour…read more Everyone was nice; the work was completed in 30 minutes, & price was reasonable. I was grateful for the prompt help & will return if I need to. (People at the former Skip's (now Fletcher's?) don't do body work & recommended Gordius.)

Great service, fast and efficient. Found a nail in the tire…read moreof my rental car, called Island at 7:30 AM, drove there from the campground and the tire was patched and I was on my way before 8:30. Efficient, no nonsense service. Thank you!

So grateful they could fit us in right away for an emergency radiator hose replacement…read more while we were on vacation. They even made an extra 4:30pm parts run so we could get it back same day. If you are visiting MDI and need emergency service I recommend you call them 1st.

Absolutely avoid this guy…read more A month or two back my girlfriend went off the road during the first snow we got. Insurance set up the tow, and apparently gave him the wrong address as they got it through GPS. He also went to the wrong vehicle and called her angrily asking where she was. Apparently it was less than a mile away. So he charged our insurance "double" for the "inconvenience". This alone would not warrant a bad review, however the rest of the experience did. He spent his entire time there berating and yelling at my girlfriend, telling her that she shouldn't be out, her tires were bad (I bought them myself, they had the best rating for Snow/Ice according to Tire Rack at the time). He said she shouldn't be driving at all period (insulting her driving skills), asked her if she knew left from right, and a bunch of other extremely unnecessary BS. There were 3-4 other vehicles off the road as well. So much so that a State Trooper came out and was trying to keep the scene safe because so many people had gone off. The state trooper even commented to my girlfriend that the driver was rude and that not all tow guys were like that. I just found out about all of that this morning. I will be telling every single person I know to NEVER use Bradford's towing just from this experience alone, and I will tell them the entire story about his unprofessional attitude. Oh, and it's not even a real tow truck, it's just a guy in a pickup with a winch.

My RV wouldn't start. After I spent an hour and a half calling everywhere, only to be told 'We…read moredon't handle that kind of work', or that they were booked solid, Bradford's came out and helped me get it running again. They went above and beyond the call of duty, and I'm very grateful.

Today it was averaging about 20 degrees before windchill. I called at a little after 3pm for a…read moretow, through AAA. They said a hour, and would be there between 4pm and 4:30pm. I said Ok sounds great. I sit here, waiting for a tow. I order door dash at 4:30, thinking they would be here after the tow truck. The door dash, comes and goes. 5:23 rolls around, I call AAA back. They said Daves should be there any time now. 5:41 they show up. I go out, greet the driver, confirm the house, and my identity. They say they don't need me for anything else, as I'm going back inside, the driver asks about the key. I say its in ignition. He says Ok, he'll have me loaded right up. I finish going inside. 10 minutes later I hear him pull off, thinking Ok cool. He got the truck and left. 6:33 pm. I get a call saying my truck wasn't going to be picked up tonight, because they didn't have any available drivers. The driver got called to one other call. They were physically at the address of the pickup, and then left without the vehicle. The AA comes back on the phone after confirming with them they didn't in fact pick my truck up 45 minutes earlier. During the little break while she called them to confirm, I go and look; low and behold the driver didn't pull and load the truck. Just turned around and left. So in the end, 03/05/2022 a little after 3pm a call was put in for a tow and NO TOW WAS RECIEVED EVEN THO THEY SHOWED UP, and it was a AAA tow (first of the year).

I've experienced great service and they've bailed me out in multiple binds. Prompt and…read moreaccommodating service! If you read a number of these 1 star reviews. You quickly realize AAA is the middle man in many of the problems.

Do NOT Trust Bernache Autobody…read more I honestly don't even know where to start with how bad my experience was with Bernache Autobody. It's been almost six months since I took my truck there for repairs after hitting a deer, and I'm still finding issues that they caused. In fact, they've caused more damage to my truck than the deer did! Here's the situation: I hit a deer while driving at 40 mph. The only damage was a dented front bumper and some broken plastic in the grill. I continued driving my truck for weeks after, and then went through my insurance to get it repaired at Bernache. After about three weeks, I finally got my truck back--and it was an absolute disaster. The bumper was crooked, they used zip ties to fasten the wheel wells, the headlight wiring was just hanging underneath the truck, the fog lights were crooked and nonfunctional, and there were missing bolts and nuts throughout the front of the truck. This was not professional work; it looked like a child had put it together. Naturally, I sent the truck back. After another week, I got it back, and the problems only got worse. The headlights were now full of water (they claimed it was because the insurance provided cheap ones) and the daytime running lights were flickering. To top it off, my truck threw an engine code related to the radiator louver--a part they had touched. So, back to the shop it went. ....My truck is relatively new and had been in immaculate condition before the collision. After the third time I got it back, I realized they had replaced several front grill pieces with cheap aftermarket parts, which weren't even damaged in the collision. It felt like they were just trying to cut corners at every turn. Frankly, I feel like they're scamming people. The work they did is subpar at best, and I can't imagine how many other customers have left that shop thinking their vehicles were repaired by professionals, only to find out they were hastily thrown together with zip ties and inferior parts. I would not trust Bernache Autobody with any vehicle. If you care about your car or truck, go somewhere else.

I had to get my car repaired and they kept me in the loop from the start to the finish. They…read moreanswered any questions I had and even helped to return the rental car for me. They were able to put my car into the shop within 24 hours.