I popped a tire on a rental car in the middle of a trip to Acadia National Park and called for a…read moretow through AAA. From the first phone call, these guys were wonderful--they helped me compare the cost of towing through AAA versus through them directly, and the tow truck came in 20 minutes! As a woman in my early twenties, I was a little apprehensive about riding alone in a tow truck, but the driver was professional, friendly, and never once did anything that made me feel uncomfortable. I highly recommend DC Towing to anyone in the area who needs their services!

Just wanted to thank the very kind and capable fellow from DC Towing who arrived promptly to tow…read moreour daughter's car to the dealership. Wish I had caught his name but if/when we need towing services again, we will know to call DC Towing and will recommend them to anyone in need. Thank you DC Towing!!

One hour labor to diagnose and then tighten a bolt that another shop had twice missed. Very happy…read morewith the service and competence, I'll be coming back.

Wish I could give zero stars. Waste of time and money. After charging me $115 for a simple…read morediagnosis of a failed A/C compressor, they proceeded to tell me that in order for the warranty to be valid on a new compressor, they would also have to replace the condenser and a bunch of other parts which were not broken, all for a total of over $1900. I never heard of such a requirement for a "warranty". I asked them for other choices, such as replacing the compressor only and forget the warranty, or install a second-hand compressor. I also asked if the $115 diagnostic charge would be applied as a credit on the final bill. I don't think that was well received. The attendant said she would have to ask the mechanic and get back to me. She never called me back. I guess they figured I was not going to be a pushover customer, so they decided to run with my $115. Meanwhile I got a dealer quote to replace the compressor with an EOM part and warranty for $1300. A mechanic friend of mine advised that I go with the dealer, since private shops often use overpriced after market parts anyway. I never found an auto repair shop that charges more than a dealer, but this is it. THESE PEOPLE ARE CROOKS.

Today it was averaging about 20 degrees before windchill. I called at a little after 3pm for a…read moretow, through AAA. They said a hour, and would be there between 4pm and 4:30pm. I said Ok sounds great. I sit here, waiting for a tow. I order door dash at 4:30, thinking they would be here after the tow truck. The door dash, comes and goes. 5:23 rolls around, I call AAA back. They said Daves should be there any time now. 5:41 they show up. I go out, greet the driver, confirm the house, and my identity. They say they don't need me for anything else, as I'm going back inside, the driver asks about the key. I say its in ignition. He says Ok, he'll have me loaded right up. I finish going inside. 10 minutes later I hear him pull off, thinking Ok cool. He got the truck and left. 6:33 pm. I get a call saying my truck wasn't going to be picked up tonight, because they didn't have any available drivers. The driver got called to one other call. They were physically at the address of the pickup, and then left without the vehicle. The AA comes back on the phone after confirming with them they didn't in fact pick my truck up 45 minutes earlier. During the little break while she called them to confirm, I go and look; low and behold the driver didn't pull and load the truck. Just turned around and left. So in the end, 03/05/2022 a little after 3pm a call was put in for a tow and NO TOW WAS RECIEVED EVEN THO THEY SHOWED UP, and it was a AAA tow (first of the year).

I've experienced great service and they've bailed me out in multiple binds. Prompt and…read moreaccommodating service! If you read a number of these 1 star reviews. You quickly realize AAA is the middle man in many of the problems.

So to update my review; I had my car towed to my home, as per my agreement with Dave's. Having…read morespoken to the mechanic there at length, his estimate to my ears seemed like overkill on an old vehicle. However, a few things: firstly, it had been sitting around for 8 years without usage. Secondly, in that time the vehicle had aged to 25 years (doesn't seem that long to me!) and the parts just plain rusted out. When I saw the vehicle the gas tank looked in sorry shape and was badly rusted--clearly needing preplacement. The vehicle transporter said the same thing. That it wasn't worth any further investment in parts or reconditioning. It was simply too old and the frame didn't look good. I didn't appreciate this analysis because it never occurred to me that this was the situation; hats off again to Dave's mechanic--Ricki--who accurately gave me the bad news that I couldn't appreciate.

While cleaning out my old files, I came upon our receipt for Dave's from three years ago. Our…read moreexperience was significant enough that I thought I should make a review. In August 2015, we were traveling to a campsite on Mt Desert when my Sube's exhaust dropped off! That long stretch on Bangor road before Ellsworth. It was getting dark. Used USAA to get number for local tow. The driver from Dave's was out really darn fast, dropped my wife and daughter off at at nearby motel, drove out to the service location with the car and then gave me a lift back to the motel (admittedly, that was on her way back, but still it was a nice thing to do). Fast, friendly, fair priced - aces all around.

Frank and Andrew provide prompt courteous service for trustworthy auto care. Give them a try!read more

He tried selling us a truck but kept changing the price. He started at 12,500 then found out how…read moremuch I make changed it to 17,000 offer with a 1,000 off. The original price listed online was 16,000. First he tried to sell me a Dodge Challenger that he promised was going to pass inspection but failed. Tried to take advantage of me thinking I was a single mother not knowing any better.

Do NOT Trust Bernache Autobody…read more I honestly don't even know where to start with how bad my experience was with Bernache Autobody. It's been almost six months since I took my truck there for repairs after hitting a deer, and I'm still finding issues that they caused. In fact, they've caused more damage to my truck than the deer did! Here's the situation: I hit a deer while driving at 40 mph. The only damage was a dented front bumper and some broken plastic in the grill. I continued driving my truck for weeks after, and then went through my insurance to get it repaired at Bernache. After about three weeks, I finally got my truck back--and it was an absolute disaster. The bumper was crooked, they used zip ties to fasten the wheel wells, the headlight wiring was just hanging underneath the truck, the fog lights were crooked and nonfunctional, and there were missing bolts and nuts throughout the front of the truck. This was not professional work; it looked like a child had put it together. Naturally, I sent the truck back. After another week, I got it back, and the problems only got worse. The headlights were now full of water (they claimed it was because the insurance provided cheap ones) and the daytime running lights were flickering. To top it off, my truck threw an engine code related to the radiator louver--a part they had touched. So, back to the shop it went. ....My truck is relatively new and had been in immaculate condition before the collision. After the third time I got it back, I realized they had replaced several front grill pieces with cheap aftermarket parts, which weren't even damaged in the collision. It felt like they were just trying to cut corners at every turn. Frankly, I feel like they're scamming people. The work they did is subpar at best, and I can't imagine how many other customers have left that shop thinking their vehicles were repaired by professionals, only to find out they were hastily thrown together with zip ties and inferior parts. I would not trust Bernache Autobody with any vehicle. If you care about your car or truck, go somewhere else.

I had to get my car repaired and they kept me in the loop from the start to the finish. They…read moreanswered any questions I had and even helped to return the rental car for me. They were able to put my car into the shop within 24 hours.