Great service and at a great price I was in and out with no problems ACE did me a huge serviceread more

Ive been shopping at ACE Furniture for the last 10 years. Ive purchased mattresses , bunkbeds,…read morebedroom sets and most recently a new dining room table. Henry has always been amazing answering any questions ive ever had. The pricing is affordable and the pieces have always been of high quality. He provides a number of options and varieties. There is also an option for delivery and set up which is a nice perk. I will continue to support this business and a huge thank you to Henry for always being so kind and helpful.

I was there a few weeks ago. The Owner is very kind and helpful…read more They have a wide selection. The delivered my items in less than 2 hours. The prices are very good. They quality is good too.

I definitely don't recommend it to anybody based off my experience which I bought 4 cheer scenes…read morelast year to now and they get broke down with the same issue and I think they are not honest because when I purchased them they said I have a warranty But unfortunately they are not honest at all It will be my last time doing business with them Because of the Covid I had no option faster than them but it's not fair to take advantage of the people like this

Months I began looking for a living room sofa set. I visited showrooms all over San Diego, Orange…read moreCounty and Los Angeles. Until I visited Furniture Depot in Chula Vista, most the sofas and accent chairs were either cheap, poorly constructed, overpriced, they didn't have the size sofa for my living room... or the fabric wasn't the color I was looking for to match my other living room decor. One store I was going to buy from prior, the owner had me pay for the entire living room set upfront "because it was custom" then after waiting over a month the guy told me the fabric was discontinued. I found a swatch sample in their showroom that was basically identical, but the owner told me it would be $1,500 more for that fabric. I told him the deal is dead, give me my money back, which he did. I concluded the guy seemed nice but he was like a wolf in sheep's clothing. After that painful ordeal, I went and searched showrooms in San Diego's South Bay. I was about to give up but there was one last store I went into that day on Broadway in Chula Vista, Furniture Depot. Right from the beginning I was impressed. Their showroom larger than most furniture stores with vastly different styles throughout. The manager Dustin greeted me shortly after I walked in. He was there to assist and answer any questions I had. Dustin was very knowledgeable about all the products. He put everything at ease. It was a relief speaking with someone in the business who was honest and transparent about everything. After speaking with him only a few minutes I knew I was going to make my purchase through this store. Everything I was interested in could be ordered new, he explained. He offered custom sizes and many colors to choose from. Dollar for dollar, based on the quality of product, I don't think there's any local competitor that can match their service or quality. The turn-around for the custom-sized furniture was very fast, less than 2 weeks. The guys who delivered the product performed a white glove delivery service for a very low reasonable fee, lower cost than most furniture places offer. I ended up buying a 92" sofa, ottoman and accent chair - all new - all matching fabric, great quality, and very comfortable to sit and lay in. I'm glad I found this place. I highly recommend this furniture store. (My photos in this review)

Low quality furniture. Especially the mattresses. They will not follow up on defective products…read more After 4 months of wasted email, calls, holding on the phone, they are still giving us the runaround after paying over $800 cash. Poor customer service. They don't care about anything except taking your money. Stay away! Not worth the headache

My wife and I have been on a mission to find the perfect furniture, so we've explored all kinds of…read morestores--big names, corporate chains, you name it. But every single time, we end up coming back here. We've now bought three different types of furniture from this place, and each piece has been exactly what we were looking for at a great value. Tom, the owner, makes all the difference. He's not only incredibly knowledgeable but also truly cares about finding the right fit for you. Tom listens, gives honest advice, and makes the entire experience personal and easy. If you want quality furniture at a fantastic price and a level of customer service that's almost unheard of these days, don't waste time elsewhere. We couldn't be happier with what we've found here and will keep coming back!

This furniture store is cheap and cheap for a reason. I put money down for a couch and wasn't able…read moreto continue to pay to buy due to me moving CITIES. I call to ask for a refund & the workers are VERY rude telling me to call back to the vendor who "sold" to me. I called for a week and Danny was the vendor who "sold" to me. He NEVER mentioned anything about 30% refund. I put $124 down & is only willing to give me back $80 ... horrible customer service. They must need the money so bad since they barely sell. DO NOT BUY FROM HERE !!!!!!

I was able to have my frame & bed foundation delivered day of, & staff was very friendly! They also…read moreoffer SNAP financing which is great.

Had a great experience, staff very helpful in addition to being very knowledgeable about their…read moreproducts. I purchased a bed, that is extremely comfortable and well made. I will definitely shop there again for my future furniture needs.

the owner of United furniture called me a 'crybaby' because I asked him to help a homeless man who…read moreposts up in front of his store , for the past three years, at least. the homeless man is sicker and sicker every day, the wounds on his feet and ankles are black with rot I've contacted the police to help, the owners of the store also need to contact the police for help, but they're not interested in doing that. consequently the homeless man's feces and urine lay in waste multiple times each day right at the furniture store entrance. furniture store itself smells like hot human waste fresh from a sick digestive system.

I have stopped in here a few times and it's almost always empty. Despite that, I've never gotten a…read morehi or a nod or anything from the owner. I saw some things I liked, not a ton though, and had some questions but they are so unapproachable that it's a turnoff and makes me not even want to spend my money here. I think the value isn't too shabby here actually. A lot of affordable things. Better than I've seen in other places. But I don't think the selection is very broad nor cute. It feels very bland and a lot of neutral colors. I'll continue to look at other places to get furniture and will use this place as a place to rule out the things I don't want.

We had been shopping for a firm supportive mattress recently. My wife isn't a fan of memory foam,…read moregel, or hybrids, so that eliminated many options. Over the years, I feel that my back prefers a mattress that is more supportive and firm versus plush and soft. Our aunt had purchased a mattress for a guest room. We mentioned we were looking for a new mattress and she suggested we try the one she had recently bought. We tried it and liked it, but liked it even more when we found out it was inner spring. My aunt told us about this place and we went to check it out. This place is definitely nothing like Ashley Homestore. It is way smaller and has less of a selection, but quality of the goods seemed okay to (possibly) good. We shop based on craftsmanship and quality more than a brand name. Though brand name and quality often go hand in hand. Ben, an employee of the store, directed us to the mattress we were looking for. We tried the "Sapphire" mattress my aunt purchased and the "Diamond" mattress which is in the same brand line. We asked Ben where the mattress was made. He told us it was made in Japan. The mattress felt great and we decided to purchase it. The story sort of goes downhill from here. We paid the money and scheduled delivery. My wife had made a small distinct mark on the store room mattress because she was paranoid that they would send us the display! Sure enough, she was right. They brought over the mattress the following week and my wife spotted the mark she made. We told them we didn't want the display and the delivery guy (Randy?) agreed to take it back saying it was a mistake on his brother's (Ben) part. The following week, they scheduled delivery of a new mattress. They brought it in our home and it is covered in a sort of gray fiber-plastic wrap. We thanked them and trusted that they delivered the mattress we wanted from the store. We cut open the wrap and found that the mattress has the same logo, but a completely different name and pattern on the mattress (see pictures). Also the tag says that the mattress is made in Vietnam (not Japan like we were told). We try calling the delivery guy back, but the number on the business card is for the store. We explained the situation to the lady on the line (Helen?). She brushed us off and told us that despite the name and difference in pattern, it is the exact same mattress. Did they tell us any of this? No, it was our first time hearing about it. Could they have called us to tell us any time before delivery after discovering the change? Yes, but they did not. Long story short, we ended up having them bring back the store room display. After a month plus, we still like the mattress. What we did not like was the attitude and poor service we received from Helen. If it weren't for Randy, the review would be one star. No one goes to a store and expects to receive a demo or store room model. We don't buy an iPhone and expect to receive a store demo. At minimum, we should be informed if we are purchasing a demo. I'm almost certain that there are laws that protect consumers against these types of scenarios. First time shopping here, and last time. The only saving grace is the mattress has been decent. 3.75 / 5 - Mattress 0.5 / 5 - Service 3 / 5 - Cleanliness 2.4 / 5 - Overall

This furniture store is an excellent family-owned local business offering great furniture at prices…read morethat are even competitive with Costco. Helen showed gave me several options on a sectional and found one that matched was I was looking for and had it delivered the following week. This is the second purchase I've made from the store and I have been very pleased with both purchases. As some reviewers have pointed out there is another furniture store with a similar name close by, so be sure to get the right one.

Can't understand, they don't speak English or Spanish. Not sure which language. They will have…read moreyou drive to some shady storage unit and no one's there. They have cameras and talk through some remote intercom. DON'T GO HERE... sketchy Sad you have to give a star to review- to he clearly it's 0 stars

Well. First get a mattress that you don't feel the springs…read more Secondly, maybe have air conditioning on?..it's hotter in the store than in the sunshine. Thirdly, have someone in the store? But i understand why nobody other that someone seeking death by suffocation would want to be in there. I mean, if there was a biz model to strive for, let it be a terrible product in a horrible environment with zero service presence. Get a clue. What a waste of time.