where to start: first, after calling JR. he quoted me $600-700 for a radiator replacement on my truck, after bringing it in I was told that i needed a new water pump and thermostat coming out to $1,044, no way around it I told him do it. Was told it would be ready by the end of that day, due to work I could not get to it until the following day. Next day after 3pm I arrived at the shop, truck was not ready, no update of the vehicle and price increase to $1,140.68 accourding to them that some of the hoes had rust. Not asking if I wanted them replaced or like a said at least a call, they had 2 freaking days to notify me. I was called at 6pm that day saying my truck was ready, again cause of work i had to wait for the next day. Then after picking up my truck i paid $1,140.68 for the repairs plus labor, and on top of that i paid with 2 different credit cards to make it easier for myself during the christmas holidays, they charged me $32+ on both card calling it a service charge for paying by card, what a freakin RIP OFF....one time shop with these AHOLES. Damn almost forgot very bad customer service for sure, now waiting a dumb remark from the socalled owner of this shop on here.....my advice stay way from this shop and do listen to the bad review they are real..... read more

I had a difficult problem with my 2005 Ford taurus - the vehicle was missing in the first 100 revolutions after start. The mechanics at D.E. Medlock managed to resolve the problem by replacing the spark plugs and plug wires. The cost was reasonable, and the vehicle seems to run much better now. This was my second visit to D.E. Medlock for repairs and the second time they hit it out of the park with excellent work at a reasonable price. They are my 'go to' for auto servicing and repairs. read more

Outstanding, High recommendation. Very professional and actually a very fun group to work with. I did have some other customers in front of me. And this was explained to me, but I was cool with that. Because I'm hopeful, anyone else would understand as well if I was in front of them. Took care of my problem, and even stayed after hours for me to come pick my vehicle up. I know if I ever need automotive work in the future. This will be the first place I call. read more

I thought long and hard about writing this, but ultimately decided not to for the longest time, until a random dude at the gas station told me about his recent bad experience with "The Medlock Car and Motorcycle Place". The reason I didn't want to was because they really do seem like nice people and it's a small local business. Personally, I'd rather see a local business succeed than a corporation. I will not share the dude's experience as that is hearsay, and therefore his own story to tell, but here are my 2 experiences.... My 1st experience was actually pretty good, with only a minor hiccup. My car quit blowing cold air so I took it to them through Autopom's recommendation. Seeing as how I drive a 4-cylinder diesel, I could understand their mix-up as they ordered the parts for the base gas model. I get lots of randoms asking me questions when they see me pumping diesel into a tiny car, hence my conversation with the aforementioned dude. People just aren't used to seeing 4-cylinder diesels. My interaction warranted a 4.5* rating, simply because I told them it was "a diesel and to mind the glowplugs" (which in hindsight I think they may not have), so they should have known to search the correct parts. In all, it only took a week longer than it should have to get my car back. EZ Peezy....... My 2nd experience was more of a nightmare. This time, my diesel particulate filter needed to be replaced. Firstly, I was told by Junior that if I brought it in that day, he'd be able to take a look at it either that day, or the next day. I had to call him a week later to find out that he was going to get on it that day. When I did get a callback, he told me my options while subliminally trying to get me to go the easier, cheaper route, which ended up being several regeneration cycles coupled with a complete swap of all kinds of sensors. That was the 1st of 2 times he ever called me, with the second being that my car is ready, but we ain't there, yet! Fast forward 2 weeks...I call to get an update. All but 1 sensor had been replaced with the last one waiting to be delivered. It will be ready by that Saturday (2 days later). I call back the next Tuesday. Junior tells me that a bolt got stripped installing that last sensor, so work halted on it until he could get it out. I checked up about every 8-9 days, only for Junior to tell me he'll have it finished by the end of the week. This happened FOUR TIMES!!!! It was the 3rd time I was also told that the flu had swept through the shop, leaving them with a skeleton crew of 2-3 people. My car should have been finished well before the flu swept through. A week later I pick up my car. They discounted the already fairly cheap (I will give them that) total a tiny bit for my troubles. After about 5 minutes, the HUD in the driver's panel alerted me to the dreaded words "Reduced Engine Power" and I knew I had just been scammed, and probably not on purpose, but just because of trying to get me outta there. I picked up my car almost 2 months ago to the day of this typing to give a sense of how long I waited before deciding this was the right decision. So, not only did they not fix the problem, my engine is making a new sound, is leaking oil, and has a few new soft scratches to the paint on the top of the car, like they had a tarp with some rocks or cinder block pieces on top of it. As soon as I pay off the loan needed to get my car back, I'll have to take out a new one just to have a real diesel mechanic fix it. read more

Went in with a hydo pump leaking causing both steering an break issues. They were able to diagnose and repair the problem within a couple hours. They also found a faulty and leaking oil sensor and repaired it. GREAT SERVICE and friendly staff. I highly recommend them, take my vehicles there often, never had a problem. read more

Horrible service Went in for alignment. Had the audacity to tell me that it took long because the trac control.light wouldn't let them finish fast. Vehicle only needed allignment nothing else Electronics has nothing to do with metal parts for steering wheel and tires. Once I told.them that. Now they want to act like its not their fault. Better off dropping car off a cliff then take it here. read more

Do not use them!!! Not certain if they have questionable integrity or not as knowledgeable as they claim to be. I took car in for a light issue. I gave them my suggestion to the issue; only since it had happened before on another car. 2 weeks & $400 in labor later; they said it was not what I thought and they had not figured out the issue yet. They still needed more time to try & figure it out. I had them get the car back together; since they had no idea how many more days of labor they would need. I took the car to another shop. I got the car repaired in 3 hours for only $100. And they said it was EXACTLY what I had suggested the issue was. read more