Customer service is good. Cameras and security gate to get in and out. You even have to use the…read morecode to get out. Very clean and they have climate control units

The facility is well kept and clean. In that way I am happy. The management told me I could have a…read morelower rate if I signed by the weekend. When I signed the contract I did not notice the full rate was on it until I signed he said he would change it in the system right then. I later sent a email that I wanted a new contact with the stated price no response. I called he said he had changed the price. Nope original price is being charged to my credit card.

Stashed our stuff here after we moved back to G-town from the desert. Got a 10x15 on special for…read morethe first couple of months then it was $80/month. The access hours are reasonable and we had zero problems. The staff (June and Debbie) were always really helpful and the auto-pay option was a life saver while we were dealing with the post-move-changing-banks crap.

Right after I wrote my review, I received a letter to immediately vacate. Fine by me but I'll say…read moreagain, save yourself the headache.

This place is infested with mice. I've only had the unit for 6 months and found mice droppings and…read moredamage all over. They will tell you there is nothing they can do about it. The storage fees have also increased every month with no notice. Do not store your things here

I have been a customer since right after they opened, and could not be happier. The facility is…read morenew, secure and the staff is great to work with! The prices are also very competitive with other storage locations in South Kansas City. If you need storage space, they are a great choice!

Confusing process. Unit I was given was filthy dirty. No staff on site. Keypad doesn't work very…read morewell. But the prices are premium.

My husband and I had a conversation with Chris, and I must say he is an impressive individual. We…read moreexplored various options for boat storage, but after reviewing the poor ratings and customer service experiences at several places, it became clear that this particular rental service stood out as the best choice. I highly recommend them for anyone in need of storage solutions.

As far as storage units go, this place was ok. The customer service at the desk moving in was…read moredecent. The place is clean and modern and secure. What we did not like was the large 10x30 unit required a trip up the elevator and several hallway turns to get to it. It added a lot of effort to moving in. The rates were a bit higher, but still ok.

This is by far the best self-storage I've done business with. I've had a unit here since the…read morelocation opened and just added my third unit this week. I've used various large corporate chain facilities in town and just thought all storage companies were disappointing until we found this one. First, the staff here is very helpful and friendly. They've consistently gone above and beyond to accommodate us and helped us save money along the way. The facility itself is very new, spotless and free from pests. I often see the staff sweeping, emptying trash cans, or walking the premises. The lighting is great and the door access control works without issue. Cameras appear to cover every angle and the climate-controlled areas maintain a consistent temperature with no humidity issues. Access is provided through multiple wide doorways with spacious elevators providing access to the upper level. The facility provides various flat moving carts that are conveniently stored just inside the doors. The loading/unloading area is well-lit and very close to the doors. Getting signed up is super easy. The paperwork process is quick and hassle-free with no hidden fees. **Pro Tip: Get your rental started by starting your rental via their website for the best price and to take advantage of their move in special. The pricing is very reasonable and a great value. A clean facility, robust security, and amazing staff--I feel like this is the best storage option in Overland Park!

I remember when we moved into our current house, back in 2013, thinking, "This house is HUGE! We…read moreshould never need any more space than this has!" ...ohhhh boy, was I wrong. With two growing kids, we come to 2022 OVERFLOWING with...stuff. Although we try to have a couple large spring-clean-donation-purges every year, it still seems we find ourselves needing for more space and storage. Enter...StorTropolis! This is my very first experience with a self storage business, but so far, it has been outstanding! Our key criteria for selecting a space were location, cost, size of space, climate control, and ease of access. This location of StorTropolis had it all! Signing up was extremely easy and quick! They offer month-to-month pricing options (love the flexibility!), and we got a great storage bay that has super easy access! They have large dollies on site for you to use, which is really handy in not having to truck around your own each time you arrive! Maybe my favorite thing is that they have a large, interior loading/unloading dock that you can pull into so that you can use your space any day - no matter the weather!

This is my first experience needing to use a storage facility. I am so pleased that the staff was…read morekind and professional. They went over all the policies and procedures with me in detail. The prices are competitive. I am definitely going to recommend them and would use this facility in the future.