I own a truck business and was in the market for a new mattress. I stopped by American Mattress and…read moremet Patrick, who helped me pick out the perfect mattress for the business. During our meeting, I dropped some cash out of my pocket without realizing it, only to receive a phone call an hour or so later from Patrick, who asked if I lost anything. After checking my pockets, I realized what happened, told him the exact amount lost and he immediately offered to mail it to me right away. Just when I thought that kind of honesty was extinct in the world today, Patrick proved otherwise!

Very pleased with the customer service and the help from Peter in choosing our new Beauty Rest…read moremattress. Very happy with it and grateful for Peter's help in answering all our questions and getting us the best deal. Thank you!

Sales associate, Pete, was both personable and confident and had a strong knowledge base which…read morebenefited me in selecting my mattress. Also, I stopped in after the sale (as Pete was not there) and had the pleasure of speaking with Steve who addressed a question I had about the mattress frame, and., the delivery process. David., the "lead" on the delivery was very respectful in my home. I feel confident that my mattress will match the quality of the level of customer service. Pam S., Hammond Five Stars, Customer Service

Great customer service and a very affordable pricing !!They have the same types of mattresses that…read moreyou find in big retail stores but their price is 50% lower !!

Can't believe I found this amazing place for my mattress. I was about to spend $200 more at the…read morenext cheapest place I had found in Logan Square. The guy who helped me was extremely cool and never was trying to sell me on anything, while still being very helpful with finding me the perfect mattress. And on top of that I told him I didn't have a car, so he drove both me and my mattress home and brought it up to my bedroom. For free! Just a genuinely awesome human. Shop here and you will be so happy you found this place.

Five stars to Pete the salesman…read more Purchased a recliner on 5/14. Arranged/promised delivery today, 5/21. Text yesterday said the delivery window would be between 10 a.m. and 1 p.m. today. Text at 6:06 a.m. this morning: "TODAY'S THE DAY! Your merchandise is out for delivery & estimated to arrive between 09:45 AM - 12:45 PM." 1:00 comes and goes. Nothing. 2:00 comes and goes. Nothing. 2:45, I text back yesterday's text that invited questions. "Where are you." Response: You are schedule for tomorrow. Wait, I was scheduled for today and I have the texts to prove it.; Response: Delivery scheduled: May 21, between 10:00 a.m. and 1:00 p.m. The tracking link provided DOES NOT WORK. As I continue to wait to get an update, I get: 2:49 p.m.: "I'm sorry to inform you that the item could not be delivered today due to an unforeseen situation at the warehouse." Offer to reschedule for next week on the 27th, 28th, 29th, or 30th. But WHY has it been delayed? Why didn't anybody call me. Been sitting around since 9:45 [due to this morning's text] and now it's FIVE HOURS LATER and 2 hours past the latest time promised. I should get a discount, right? Ummm, we can't give you a discount until after we deliver the chair and then we can "evaluate the entire situation further." What kind of idiot would agree to let Bob's "evaluate the entire situation further" AFTER you've already allowed them to deliver it [at a charge of $69.99]? Guess they deal with idiots all the time. "I want to talk to the store manager." Response: Call the store. So I call Bob's in Merrillville. After two operators and 16 minutes total on hold, Jessie comes on. At least she has an answer: They're having problems at the local warehouse and your chair is coming from Ohio. So why didn't someone contact us? Ummmm, sorry, those computer texts are from a different division of the company. WHAAATTT? So you send me a text YESTERDAY promising delivery between 11 and 2, and then you send one at 6 this morning promising delivery between 9:45 and 12:45, but NOBODY can text or call and say . . . sorry, can't make it today? And the links that supposedly take you to a tracking page for your delivery truck take you to a page that says "Delivery Tracking Not Available?" You think Jessie offers any discount? Any upgrade? A coupon for a White Castle? Nope. Just a "we're sorry" and "I see we can reschedule you for next week." Ummm, no thanks. CANCELED. Bob's will never see us again.

DO NOT BUY FROM BOBS!! WORST. EXPERIENCE. EVER. It was our…read morefirst time ordering from Bobs. We bought a bedroom set. Was suppose to come with 2 nightstands, king loft bed, 5 drawer dresser and then a dresser w/ mirror that lights up. Well......... FIRST ISSUE the bed was missing all of the hardware so my bed frame is sitting in pieces on the bedroom floor. Won't get the missing pieces for another week and I have my new mattress being delivered today that will have to be on the floor in the living-room(had to rearrange the living-room for the new mattress to lay) because again my bedroom has the bed pieces all over until I receive the hardware pieces next week. SECOND ISSUE, the light on the mirror does not work. Tried multiple outlets. Also have to wait a week for replacement. THIRD ISSUE, one of the nightstands had a softball size hole in the back of it! And have to wait a week for replacement. YOU HAVE GOT TO BE KIDDING ME! THREE ISSUES IN ONE DELIVERY IS ABSOLUTELY RIDICULOUS!!!!!! As a first time buyer at Bobs I am VERY frustrated, disappointed, upset and pissed off. I spoke with multiple customer service reps(one of them named Diego hung up on me). They were "nice" but no urgency for solution. The only solution is to wait a week for new items. I shouldn't have to wait a damn week! WTF!! They should have arrived today with NO issues. This is crap! I've already waited a week and a half for the delivery. They need to start inspecting the items before they go out for delivery. HOW can you deliver half of a bed? HOW can you not see a giant hole in the nightstand? FIRST AND LAST TIME BUYING HERE

I purchased a bed, twin size from Mattress Firm in Highland (10140 Indianapolis Blvd) Manny…read moreLongoria, very good bed.

I had lower back pains for a while and needed a new mattress. They were helpful in trying to find…read morewhat suited me best given that they have so many options and I hadn't bought a new bed in years. I was skeptical about quality because it's been so long, but everything here seemed pretty good. In the end, if you don't like what you purchased, they have a 4 month return window for a refund or exchange for something else. There is a processing fee, but it's nominal ($149). Overall, a descent experience.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Going back more years than I care to count I always find a great selection and personal service…read morefrom here. I redid after 2 separate floods , refreshing rooms and finding some decorative items I never knew I needed. The very patient and helpful staff allows me to find the perfect fit for my own personal space! Thank you Linda , you're a great person to work with!

We are very happy with Groen's Fine Furniture. We purchased a Flexsteel sofa with two power…read morerecliners almost 5 years ago. One of the recliners frame's bend and the sofa was sitting odd. We called Groen's and it was still under warranty. They ordered the parts from Flexsteel, picked up the sofa, fixed it and brought it back to our home. The parts were covered, all we had to pay was $210.00, that included pick up and return, replacing the parts and the upholstery tech to fit the cloth back perfectly. We paid $1,700.00 for the sofa nearly 5 years ago. Groen's did a GREAT job and steam cleaned the sofa before returning it to us. I'm sure we'll get another 5 years out of this same sofa. We will definitely purchase from Groen's.

Hi, my name is Cornel Hunter and I am the manager of the American Mattress in Hyde Park…read more I would like to share some actual customer comments from our location that may help inform your shopping experience. Again, I am the manager of this locally and family owned mattress retailer and I only wish to share some comments to help inform your process. Hey, I have an idea. Read the following customer comments for yourself, stop by, and see for yourself if they aren't both helpful and true. * "... very customer focused!" * "... right in the community." * "I didn't know there is a science to selecting the right mattress. You helped me find the right mattress set for the way Isleep and for my budget." * "I don't know why I waited so long. That was easy." * "You helped me make an informed choice for how I sleep and that made a big difference." * "... helped me understand the right mattress set is an investment in health and wellbeing... and costs just $0.27 per night for every $1,000 invested. I never thought about it that way." * "$0.27 a night to sleep is cheaper than the coffee I used to buy to help me wake up in the morning." * "... made a great deal possible for the set I wanted." * "I'm glad you recommended a mattress encasement to protect my investment and the manufacturer's warranty. I didn't know how important it was that your mattress stay clean and sanitary." Hi, me again. Of course, I'll admit Sometimes things happen, there might be an issue say with delivery or if the bed doesn't quite meet your expectations during your comfort exchange cycle, no worries, we'll be there to address any concerns. That's a promise. Thanks for allowing me to share what our customers tell us. Respectfully, Cornel "Cory" Hunter Sales Manager

Went to buy a bed today, I am wheelchair bound and use a service dog. My service animal was not…read moreallowed in the store . Even though I explained to Wally that it's against federal law to ban the animal who is not only certified but well trained, well behaved and under control. While he was apologetic, he still would not allow us in the store and would not service us. I rate this store no stars. Poorly informed, no service, no sale. I will not recommend this store to others in the area and will report it to the ADA. Janine S.