NEVER GO THROUGH FREDS ENERGY!!!!…read more I Closed that account somewhere between February and March as they got pissed I wasn't using a lot of fuel and kept trying to add hidden charges to my bill. I then had them keep sending me stuff about crediting my account despite being told I'd receive a check.I finally got the check and they picked up their propane tank after 3 months of them harassing me any my household and them refusing to close my account. I mentioned 6 times between February and now that I'm not going through them my account is to be closed and I'm going through a different company.Well today had to call them back as I received a paper with my account still active and a list of rates for 2025 dated May 19th. I don't know if I should contact a lawyer or cops to file harassment charges or what but something has got to give.I do not recommend them and they lost all respect and credibility to me.

I have used Freds for over two years! Their customer service is horrendous, a few are nice,…read morehelpful! The technicians are rude & disrespectful! They have over filled my tank on numerous visits, they are grossly over priced! Sometimes you get good heating plumbing specialist! I have had them in a half sized times to fix a heating unit, they could not fix, hit an attitude and was treated with disrespect! Essentially they just do not care and will speak and treat you however they want! I would not recommend them to anyone in Vermont!

Cute little country store & gas station that sells ICE & propane! It has a little bit of everything…read morewith that small town feel. And can't help but smile at the name.

This is a gas station and convenience store located right on Route 2…read more It feels like it was built very recently. The selection is pretty good for a convenience store, the bathrooms are unisex, single-stall, and clean (my wife says "best bathrooms I've ever seen in a place") and the guy working the counter was completely polite to me, a trans lesbian. Normally, if a place is just OK (has what you want, polite staff) I'd give it three stars, but with the single-stall, clean bathrooms I call this place a solid 4!

Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

Bourne's has been great and reliable. Not only when my furnace broke down mid-winter they had one…read moreof their guys out within hours of my call. I'm also on their Auto-delivery program and contract for both propane and oil, and must say its a worry-free service. They fill-up during the winter, never have to check my tanks, they take care of it. Truly 5-star service and deliveries. Highly recommended.

Granted it was a while back. however it's the same owner. I…read moream a retired oil burner tech. And was living in Waterbury VT.i stored some of my tools in the basement of a rental unit the Bourne's serviced. A 500. 00 test kit and a vacuum .I went down to get them. One day.amd they were gone . I went to the boiler room.not there. I saw a new service tag on the boiler.it said Bourne's. I went to Bourne's.and Mr Bourne. Said I was accusing him of stealing I Sai no.not at all someone saw the equipment. And thought it might belong to them Bourne's. He got all pissed off called me a lie' r . I said I would let the police figure it out.less than a day later Mr Bourne called and said he had my vacuum.125.00 dollar item. But had no idea where my test kit was. How about that ! If you want this company in your basement.i wish you luck

My first bill for my 3 bedroom APARTMENT was 560$! After about 3 months they missed tapping the…read moretank, then proceeded to tap it twice before filling it trying to get me to pay almost 2,000$ more than what I really owed. When I confronted them about the double charge they played dumb till I finally asked for an itemized bill then they magically realized I was double charged. After everything a payment plan was set up as I was leaving the building and needed to catch up. When their collection agent called me he tried to get me to make a payment plan with the overcharged tap on it. After fighting for days they made a payment plan with the fee for the lock waved for my inconvenience in WINTER. I have been out of that place for over 2 months and was charged again another 30$ for a "tap of the tank to close out" but was never put on my payment plan as it was added after. Shitty company that just wants to scam you for your money. VGS is the place to go! 60$ for my first gas bill.

This company appears incapable of reliable fuel delivery. Despite numerous phone calls, my propane…read moretanks ran empty during one of the coldest winters on record. If you want frozen pipes and shivering young children at home during the winter time, by all means contact Suburban Propane.

I just got a bill for $190 from Rymes/Superior propane because I haven't ordered any propane for a…read moreyear , no prior notice sent out or anything, do not use this horrible company

RUN FROM SUPERIOR PLUS PROPANE!!! They are absolutely horrible. Can't care less for their…read morecustomers. I miss Rymes and their personal customer services and delivery. Unfortunately, they were bought by this lazy and slow service company called SUPERIOR PLUS PROPANE. I used Rymes for over a decade and miss their outstanding full service. They were so reliable, every single professional was extremely knowledgeable, experienced with an outstanding customer service. Since Superior Plus Propane took over, there is NOTHING SUPERIOR about them! It immediately downgraded to INFERIOR SERVICES and care for their customers. We have a brand-new furnace that we bought with them, and it has already stopped working 4 times!!! We were told that there is a part that needs replacement and NOTHING IS DONE!!! My husband has been calling them to ask when the part is going to arrive, but they never call us back OR CARE TO GIVE US AN UPDATE on the status of where things are or when the part will arrive. Two weeks ago, our furnace failed on the weekend, and we had to pay close to $600 for a third-party suggested BY SUPERIOR to come to the house!!!! PLEASE BUILD YOUR CASE AND GET A LAWYER! That's my next step if they don't show up to our house in the next few days with the part they know it needs to get replaced. I am done paying hundreds of dollars for a quick fix. No one deserves to be left in the cold in New England because of their total lack of care, urgency and unprofessionalism. RUN FROM SUPERIOR PLUS PROPANE!!!!

We called on a Sunday. The technician arrived 15 minutes after we called and had the problem…read morediagnosed and repaired in a jiffy. Roland was very pleasant and extremely efficient.

I could not be more pleased with the recent Daikin heat pump installation performed by the…read moretechnicians of Fred's Energy of Lyndonville. This is a talented and professional team, to be sure and I highly recommend them. A big thanks to Jaimie, Butch, Seth and Jeff, also Caleb of Aubin Electric. Great job! Pete Ward East Haven

We have used White Mountain from day one (over 21 years) to provide propane and to service our…read moreRinnai heaters. Both are less than 4 years old so there were no problems(average service length 15-20 years). White Mountain is reliable, trustworthy and fair ( sounds like Boy Scouts) when it comes to service. In the past we were not present and feel comfortable allowing them in our condo. Dave came today; early in fact to inspect our heaters. He was professional and deferential and mentioned he is retiring soon. Best of luck to him- he is a fine ambassador for this outfit.

We purchased a pellet stove from McCuin O C & Sons about four years ago. The day they installed it,…read morethey were professional, incredibly courteous, and definitely impressed us. Other contractors we've had in the home (from plumbers to electricians) have left messes for us to clean up or failed to show up when promised. McCuin didn't do any of that. The Harman they sold us has been an amazing stove that's given us no problems over the years. It heats the entire house and has virtually eliminated our need to rely on more expensive propane. The wood stove we have in the basement and the pellet stove in our living room has been more than enough. After this very long, cold winter, it started making a horrible squealing noise on Monday, fingernails on the chalkboard bad, and they had someone out within a day to look at it. The same guy who installed it came out and fixed it. Turned out a bearing in the auger was going. That they had the part on the truck and fixed it right there and then definitely impressed us. If you're looking for a pellet stove, I have nothing but high praise for the guys at McCuin and highly recommend them.