I've used this company three times for plumbing services, and unfortunately, two out of the three…read moreexperiences were really disappointing. First visit (sewer line clearing): The job itself was done well, but the plumbers used my personal buckets to drain the sewer without asking or cleaning them afterward. Not a huge deal, but not very professional. Second visit (hot water issue): We have a fairly complex plumbing and heating system, and after this visit, hot water wasn't restored to half my house. I had to guess which valve to turn back on myself, and I was never sure it was the right solution. I called several times over months to have someone come back and check, was told it would be scheduled, but no one ever returned. Third visit (leaking pipe replacement): The pipe was replaced, but I was billed for 2.5 hours of labor even though I have video evidence showing they were only at my house for roughly an hour, including a trip to the store for basic parts they should have had on hand. - The water was not turned back on properly--my wife discovered this after they left and didn't know how to fix it. - They hit the waste plumbing under my sink, breaking the tailpiece, which caused a major flood the next time we used the sink. I had to fix this myself. - They also used my ladder in the basement and left a puddle of solder on it. Overall, I'm very disappointed with the lack of care and follow-through. Based on my experience, I can't recommend their services.

We have used Gillespie for many years for propane and find them extremely reliable. Part of our…read morepropane runs a whole house generator during power failures. When we had a four day power failure at Christmas, we called and Gillespie came on Christmas eve to fill our tank to make sure we had enough. That is serious service!

I've been a Bourne's Energy propane customer for 3+ years now. They have been the best in the area…read morefor service, on-time delivery, and pricing. They offer a 2 year "budget plan" contract with a guaranteed price cap which offers substantial savings over a 1 year contract and definitely better than no contract market pricing. Their customer service folks are always pleasant and go above and beyond to make sure all you're questions are answered promptly and correctly. If you haven't already, please give them a call - I bet you'll be surprised at how much $$$ you'll save comparatively!

While we appreciated the Bourne's team for years, like Tom & Brian, in the past year interacting w…read morestaff had become like eating in a restaurant where the wait staff seems to get a perverse thrill out of abusing the customers. If you are attracted to such an atmosphere then go a few rounds with their team who now insist they are always right & the customer is a dumb s##t.

These guys are not professional when they come to your house. Most service people wear booties over…read moretheir work boots or bring tarps. These guys expect to march through your house in their messy dirty work boots even in the winter time with all the mud and snow. Find someone else to service your furnace.

This business has taken checks from me, credit cards over the phone, and cash and yet will not…read morespeak with ME to set up regularly scheduled deliveries without speaking with my husband. I was unaware we were still living in the 1950s. How quaint. So, another COD which is no big deal because who doesnt just have 1100$ free on a Tuesday that hasn't already been worked into their budget? Also- if you'd like raspy attitude right off the bat at 8am make sure you speak with Donna. She'll really round out your whole experience

they don't deliver my oil for weeks, my building is nearly frozen out of fuel. just a few gallons…read moreof oil left even though corporate promises to get it delivered. My building is under 5 miles away from your Barre site, this is no way to treat customers and put us on hold FOREVER and never call back like nobody cares!!!!!!!!!!!!!!!! YOU WILL FIX MY FURNACE ETC WHEN IT PRESUMABLY CLOGS FROM AN EMPTY TANK tomorrow Feb 11 2026 , Oh yeah I will submit a BBB complaint, count on it - Steve

Worst place to do business with. I've been on hold for 6 1/2 minutes and lousy service…read more I end up dealing with people from White River, Philadelphia, Barre VT and Canada. Someone just answered the phone asked for account number. Now switching me to another person. On hold again!!!

This is the worst company that has ever existed in the history of the universe. They are shady,…read moredisorganized, rude, and couldn't possibly care any less about keeping customers. Be careful how you work with them because they will try to charge you for EVERYTHING. One phone call with them asking a question about my Rinnai light blinking ended up costing me $107 and they never told me ahead of time there would be any charge. They also will just overcharge you on your bills and then refuse to do anything about it. I'm turning mine off later and just using space heaters until my landlord renovates the building and changes the heat source/companies. Thankfully she also knows how shady they are.

Is there a rating of Negative numbers. I live out of state and I have had issues with this company…read moresince they took over of AmeriGas. They claim they can't get down my driveway, but I pay to keep it cleared. Now they call my plow guy to clear it whether it needs it or not. I am thinking of reporting them to the State of Vermont consumer protection. I now have gotten nasty gram stating they will be making me a "will call" due to an overdue payment. I pay via my bank and can tract that this payment arrived the day before they sent this. I am getting rid of the company as soon as I can.