I was thrilled to switch over to locally-owned Fitch Fuel of Lancaster NH as the propane supplier…read moreto my VT summer place. Last year, I'd gotten set up with them, even buying a residential LP tank from them (instead of renting/leasing one of their tanks). When you have some fuel supplier's tank, no other supplier can deliver to you. So I am a strong proponent of owning your own tank! I'd inherited the Dead River tank here when I bought the cottage several years ago. And other than an excellent propane tech of theirs named Robbie, I had several ugly go-arounds with Dead River, largely over their trying to charge me a $99 fee for not using enough propane at my seasonal cottage. Also, Dead River's rather hefty service call charges for a tech to check out the Empire wall-mounted propane heater that was here (since replaced). The larger fuel company suppliers, especially those bought out by monopolizing larger companies, think they can jack up rates and tell customers how they are gonna do business, as opposed to locally-owned companies that are more flexible and fair to their customers. And I can highly recommend Fitch Fuel headquartered in Lancaster NH for their sensible policies and excellent service.

From the owner: Fitch Fuel Company, Inc. is a family owned and operated full service company established in 1923…read moreand located in Lancaster, NH. Now in our fifth generation of service, the Fitch family takes pride in offering excellence to all your plumbing and heating needs both residential and commercial in Lancaster and all surrounding towns.

Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

They are always very pleasant when I call and they deliver when they say they're going to.read more

Customer service is outstanding! We had an issue starting our propane heater at our seasonal…read morecampsite and they went above and beyond! From the people who answered the phones to the tech who came out immediately. I wish I got their names. They were all exceptional and I am happy to be a customer! Thanks to all.

We just installed a generator, and the company we had contacted for propane on the day of the…read moreinstallation simply didn't show up - despite our being told that the propane would be delivered "first thing in the morning." They supposedly had an emergency. (See below about how fast they returned my call when I cancelled their service.) I contacted Waltz in a panic and, once they ascertained that we owned our tanks, they were able to get to us the same day and within a few hours and, after ensuring that everything was as it should be with our tanks, filled the tanks. I want to add that - as opposed to the former company, who did not respond to my emergency call inquiring as to where they were and ONLY called me back when I left a message saying they were no longer needed (and they called back seven minutes after *that* message) - each and every time I called Waltz & Sons the calls were answered promptly and courteously and my questions answered. Although I didn't appreciate the former company's "let them eat cake" and "we'll get back to you when it suits us" attitude, I consider that now that we are customers of Waltz & Sons, everything DEFINITELY ended up all for the best! I should add that the people who provided and installed our generator said that they have had a number of dealings with Waltz & Sons and recommended them highly. In addition, months before, I had compared prices for about six propane companies with Waltz coming in as the second least expensive and the company that never showed being least expensive, so paying a TINY BIT more to actually deal with a competent and efficient company that shows up has turned out to be well worth it.

From the owner: We are a family owned and operated business specializing in Residential Propane Delivery and…read moreInstallation since 1996. We service a 50 mile radius of Buxton, ME.

Just moved to the area and needed to find a new oil and propane dealer. After calling around to all…read morethe local companies I went with Rymes. Not only did they have the best pricing but when speaking with Andrea and Russ from the office and the delivery man I know I made the right choice. Very professional and knowledgeable Will recommend to everyone I know

If I could put no stars I would! This is the worst oil company my family has ever dealt with! They…read morenever brought my oil, and when I called to figure out why, they hung up on me twice! Then I spoke to the owner Jim Rymes.... and now I understand why his employees don't care about their customers, cause he doesn't! He was extremely rude, disrespectful and narsasistic right off the bat! They discriminate again anyone on fuel assistance! Save the trouble and go with a different company cause this company treats you like garbage if your not paying cash! Oh ya and did I mention they tried playing the victim?! Left my family without heat the day before thanksgiving!!! Shows you what type of company they run!

We called on a Sunday. The technician arrived 15 minutes after we called and had the problem…read morediagnosed and repaired in a jiffy. Roland was very pleasant and extremely efficient.

I could not be more pleased with the recent Daikin heat pump installation performed by the…read moretechnicians of Fred's Energy of Lyndonville. This is a talented and professional team, to be sure and I highly recommend them. A big thanks to Jaimie, Butch, Seth and Jeff, also Caleb of Aubin Electric. Great job! Pete Ward East Haven

NON-responsive after customer service promised callback directly before end-of-day…read more.. NO callbacks or reconnect after several attempts? need of boiler replacement ... so not small job either... DO NOT recommend!

Came and delivered oil after I asked for them not to. Then they said it was my problem and gave me…read morea lowball offer for $.10 off per gallon. So they want me to pay for something I didn't ask for on an $1100 bill now $900. Seems backwards. They acknowledged they received my email not to fill with plenty of notice and ignored it. This company seems pretty shady and now they also enrolled me into a finance program without discussing anything with me for the following year on top of the $900 bill. No one will return my calls. ‍ guess free oil.

My first bill for my 3 bedroom APARTMENT was 560$! After about 3 months they missed tapping the…read moretank, then proceeded to tap it twice before filling it trying to get me to pay almost 2,000$ more than what I really owed. When I confronted them about the double charge they played dumb till I finally asked for an itemized bill then they magically realized I was double charged. After everything a payment plan was set up as I was leaving the building and needed to catch up. When their collection agent called me he tried to get me to make a payment plan with the overcharged tap on it. After fighting for days they made a payment plan with the fee for the lock waved for my inconvenience in WINTER. I have been out of that place for over 2 months and was charged again another 30$ for a "tap of the tank to close out" but was never put on my payment plan as it was added after. Shitty company that just wants to scam you for your money. VGS is the place to go! 60$ for my first gas bill.

This company appears incapable of reliable fuel delivery. Despite numerous phone calls, my propane…read moretanks ran empty during one of the coldest winters on record. If you want frozen pipes and shivering young children at home during the winter time, by all means contact Suburban Propane.

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more