Update: They did…read morefinally come out and finish installing our propane fireplace yesterday. It wasn't the 2 weeks we were initially told, but 6 weeks was a little better than the 8 weeks. Yes, two and a half months from when we purchased the fireplace is excessive, but "all is well, that ends well". We do love the Fireplace and the installation guys were great.

We started by calling the store and inquiring about a pellet stove. The knowledgeable staff…read moreanswered all the questions we had so and we decided to make the trip over to buy the stove. Once in the store we worked with Matt who was very knowledgeable and helped us make a decision. We paid and were loaded up swiftly and went on our way. We are very happy with the transaction.

I would to take this opportunity to thank R A Desmarais & Sons for a outstanding job installing…read morecentral air to our home. The crew that came to the house to do the job were extreme professionals all the way thru. Could not ask for a better system to be put in. This has made a huge impact to the home in a comfort level. There were very clean and thorough. Thank you guys for a great job and look forward on passing the word for your company. Thanks again for the great job hats off to the entire team!!!! CB

My gas furnace was making extremely loud banging noises. I called and they were able to fit me in…read morethe same day. The technician explained the issue and repaired it in the same service call. Very reasonable pricing, knowledgeable and great customer service. Nancy N. Concord

Paid for a routine cleaning service. A couple months prior I installed a new oil burner along with…read morea few other components. It ran a little rough for a couple months with no real issue but decided to get a professional to adjust the air and etc. So to start the tech who did the service over tightened the thread on the drawer assembly cross threading it and causing it to leak an insane amount two days after service. An emergency tech comes to tell me that it probably was like that from the manufacturer (even though it was running fine before the service and I personally installed and inspected the drawer assembly two months prior.) He proceeded to tell me that it would cost $500 or more to have it fixed... gave them the benefit of the doubt just to be ignored and blocked by them. After installing another drawer assembly, I thought all would be good. But the tech did not tighten the set screws enough and the oil burner had fallen out of place causing a bunch more combustion issues. Also had to buy a stand for the burner to prevent it happening again. The oil pressure was also jacked all the way up( I assume by the emergency tech because it was leaking) instead of telling me any of this I had to fix it on my own. I was going to let it go until I was ignored and blocked. I get companies have to make money but it's the bare minimum being honest. And if you were an honest company you would have helped fix the problem you caused instead of gaslighting me and saying it will cost 500-700$. Especially when the part is less than 80$ and takes less than 10 minutes to swap.

These guys are the best contractors in any trade I have ever had the pleasure of working with. I…read morecannot praise them enough. Our house had hydronic heat on the first floor, but electric baseboards on the second. We wanted to get rid of the electric heat, and solicited several quotes. Jay was great, discussed multiple options, but was honest and up front that the tech guys would have to come out to really evaluate the feasibility and design of the project. Good indication of integrity up front. Tyler, the co-owner and lead installer, came out several days later to do a more thorough evaluation. Extremely courteous, professional, polite, and accommodating. Highly knowledgeable as well. Explained all the options and designs, and their pros and cons. No sales pitches etc. Just the facts. Really made the effort to preserve the character of our older style home. When his team started working, all very courteous, professional, knowledgeable. Showed up with masks and booties to protect our floors. Worked quickly and efficiently. Tyler was there the whole time, welcomed any questions, described exactly what they were doing and why. The finished product is superb, and blends perfectly into the house. All the work was done with the outmost attention to detail. When we ran the heat last night there was a problem, it would not shut off. I called Tyler, he called me back within 15 minutes, and was at our house within a half hour. The problem turned out to be an old defective valve in the pre-existing pump (which he could not have known about at the time). He worked to diagnose the problem and fixed it on the spot. Really cannot ask for anything more. Tyler and his team are superb. They should be teaching seminars on customer relationship building. Lastly, about the price. Are they the cheapest HVAC contractor out there? No. But their quote was very competitive. You may pay a little bit more than the cheapest bid, but you will not find his level of perfectionism anywhere else.

Had two Mitsubishi heat pump split systems installed end of June 2026. Before the install their…read moresales rep Phil went over all aspects and options for my needs, excellent info, very knowledgable. The techs, Kyle and Nick, came the day the install was scheduled and got right to it. They had both units done and working properly by the end of the day, good guys to have on the team. Two weeks later and all is well, could'd be happier with the results. Highly recommended.

Great service!!! Just had two air-conditioning systems installed in my home. The installers were…read moreabsolutely fantastic. Very very professional. They paid attention to every detail and explain the system in total completeness highly recommended this company if you're putting in an air conditioning system in your home.i forgot to mention the outstanding service provided by the two technicians Mark and Lucas their personal attention to all aspects of the installation and to explaining the equipment to my wife and myself was above and beyond what I expected so here is a grateful thank you to both Mark and Lucas for being great representatives for home energy products

Dan at D2 Mechanical is both an excellent plumber and a very patient person who helped shepherd me…read morethrough some stressful home repairs and plumbing upgrades in our new home. Made what was a very overwhelming situation for me much, much easier. Highly recommend.

I have called them 3 times and left messages since March! Not even the courtesy of a call saying…read morethey're busy and can't get to me! What kind of a business is this? They came highly recommended by a neighbor, but I guess they've gotten too big to bother with good business practices. I found someone who returns calls the next day.

Keith and Chris are just wonderful. Efficient and meticulous! They take pictures of damage and…read morework out an affordable plan for repairs and safety. I highly recommend Soot Solutions.

Very prompt and professional. Called when our washer wasn't working. was willing to come out the…read morenext day to look at it, but my wife wanted to be there, so he scheduled the first day she was available. He was very knowledgeable and diagnosed the issue. Ordered the part and said it would take a couple of days for the part to arrive. He called as promised when part arrived and scheduled the install within days. Showed up on time and installed the part. Great communication and follow through. Would definitely recommend.

This guy should really change the name of his company. Maybe to something like 'I Couldn't Be…read moreBothered'. I called three times over the course of 2 and 1/2 weeks and he never called back. Tenney Mountain was GREAT though!

Townes Septic Service pumped our septic tanks clean as a whistle. They responded promptly to my…read morecall and made an appointment convenient to my schedule. They arrived on time with a sparkling new pumper truck. The servicing technician was knowledgeable and friendly. He gave practical advice on how to keep the system in good working order for years to come without being patronizing or condescending. He even took care not to discharge the truck's air brakes near our horse when leaving. Five stars for outstanding customer service.

They responded to my email I sent after 8pm within half an hour and got a phone call at 8am the…read morenext morning from the driver. Chris was at my house within an hour pumped the tank gave me helpful recommendations to make servicing the tank easier in the future and cleaned up. I was very happy and highly recommend this family business.