had a good quality barely used tv and was turned away without even making an offerread more

As far as pawn shops go they are one of the coolest around. I love the staff especially Kate she…read morereally knows her stuff and Matt is always there to throw in the extra deal. I find the best prices on movies games tvs Bluetooth speakers and audio equipment, why pay full price ? They have always taken back or worked a fair deal if there was an issue with an item I bought. I love this place. I always find a deal

I called today (Easter Sunday) knowing that they would be closed and left a voicemail. A gentleman…read morereturned my call completely and 100 percent out of control. He said it was an "F&*%^$& TERRIBLE" time to call. I stated " is there anyone else I can talk to there?" He said "Yeah, his name is Bl0W ME".........he proceeded to call me a f@gg0t so many times I lost count. After advising him my family is made of police officers he handed the phone over, but told me to "nail my f@ggot dick to a cross".....Seriously! The next "gentleman" went next. I asked if they had received any David Yurman jewelry. I already knew there was not a chance I would do business with these people......but quite honestly......the things coming out of their mouths were INSANE! I have never had someone return a call and yell at me after calling a business. I left a voicemail. On a business line. CALL ME BACK ON MONDAY! I actually plan on filing with the Albany Police Dept, The BBB, and State Attorney Generals Office. This place will absolutely not get away with that behavior. Complete animals. The hate was off the charts, their name escalated so quickly.......I just don't even know how they do business. Let alone not in jail.

Really nice person. He's not pushy and he will give you a better deal than anyone else.read more

John & Tom went above and beyond to assist me while I was there. I highly recommend the Albany…read morestore! I'll never go anywhere else.

Mike and I went to trade in some jewelry and purchased a bracelet, we dealt with John and he was…read morevery polite, helpful and knowledgeable. We enjoyed working with him and we will be back. When we have to sell more items, we would love to work with him again.

I am writing on this page because the owner of this business also owns a small garbage company that…read morewas very unprofessional and treated me with disrespect and dishonesty. They refused to deliver on their duties due to an association of mine whom I have no baring to. I was told things would be done by associate's as well as the owner of both of these businesses that was never upheld. I am outraged at the level of childish behavior on both parts and now left with weeks of garbage filled with maggots that I now have to get someone else to pick up. I was promised pickup and nobody came. I will never recommend business for either business and just wanted to post to warn others of the immaturity of those in charge. Hopefully this treatment doesn't happen to others! Sadly, unhappy customer

I am so happy I found this place! I was in a bit of a bind, financially speaking, so I kinda had to…read moreshop around for who was gonna pay the most. Living in the area almost my entire adult life, I never knew this place was here until a friend of mine mentioned it. This place gave me way more than what some other places in the area were offering me. And they were actually pretty nice. I think I expected some sort of dirty rude burly type character but it was so not the case. The only reason I'm not giving this place 5 stars is the location. Parking could be a little better but its still totally worth the trip.

Updating my review because I finally got my phone back, thank you Feldon!…read more It took over a month to get it back but just thankful he sent it. I was quoted a much higher price then declined the offer, I had to send them a shipping label to send it back but it came back well packaged safe.

My experience with NYC Phone Buyer was extremely frustrating and lasted 5 weeks. Long story short,…read moremy employer decided to switch carriers and said I could do whatever I wanted with my work iPhone 14. I found NYC Phone Buyer on Swappa given that he offered the best price. My barely used iPhone 14 was in pristine condition and had always been in a case with a screen protector. NYC Phone Buyer received my phone on May 10th and the problems began when he claimed that there was a tiny scratch so he wanted to pay less than offered. Bait and switch. I said ok because he had my phone and could have walked. But worse was to come..... Unbeknownst to me, even though my company wiped my phone, NYC Phone Buyer informed me a week after he received my phone that "Remote Management Verbiage" remained on it and must be removed. I sent him instructions on how to remove it. No response. Turns out that the "Entire NYC Phone Buyer Office" (1 guy) went on vacation during the 2nd half of May and no emails were answered during this time. After much cajoling and many emails, ONE MONTH LATER (June 12th) he followed the instructions and removed Remote Management. YAY! He then sent an email that he had paid me. NOT TRUE! When I emailed to say that there had been no payment, he merely said that he had reached his Zelle limit for the week. No apologies for stringing me along or sending a false email about payment. He said he could pay via Cash App so I set it up and sent my CA info on June 13th. Crickets again despite chasing and NO RESPONSE! Finally on June 17th, I asked Swappa's to contact him and MAGICALLY payment from NYC Phone Buyer arrived a couple of hours later. To recap, he got my perfect condition iPhone on May 10th and didn't pay until June 17th, 5 WEEKS LATER AND ONLY BECAUSE SWAPPA MADE HIM PAY.

They have lots of wicked cool stuff more than I expected lots of video games to…read moreI like it will shop again

They have a decent selection of games and toys but nothing impressive. Nothing is priced and it…read moresmells like an ashtray so I wouldn't waste a trip here again.