I had a very disappointing experience with Annette at the Walgreens pharmacy located at 500…read moreHowdershell Rd. My concern was not simply that a coupon could not be applied, but the way the situation was handled. When I asked for assistance with a pharmacy coupon, Annette's attitude came across as dismissive and unhelpful. Instead of taking the time to explain the issue or provide guidance on what options were available, I felt like my request was treated as an inconvenience. Her tone and overall demeanor made the interaction feel unnecessarily frustrating. Customer service in a pharmacy setting is especially important because many customers are already dealing with medications, costs, and stressful situations. A little patience and willingness to help can make a significant difference. Unfortunately, my experience left me feeling as though helping customers was not a priority and that she would rather not be there. I understand that policies and coupon restrictions exist, and I do not expect exceptions to be made. However, I do expect respectful communication and a genuine effort to assist. I hope management takes this feedback seriously and works to ensure customers receive the professional and courteous service they deserve. You don't even have to explain why; you should just tell another worker to step up if you do not wish to do something. I believe I'll be taking my services elsewhere. The ironic part of this review is that even if I leave, it doesn't fix things. They'll just give a slap on the wrist and be done for the day.

rmacy is the worst. So Slow with refills, which can be awful when you're coming from urgent care or…read moresomething and need a medication asap. The worst thing so far was after waiting two weeks for a medication to come in and taking a half (and thus less effective) dose in the meantime to get through (which isn't necessarily their fault), upon receiving and filling it, they didn't call. I happened to stop in a few days after it was supposedly filled to check on it. They told me it was ready, went to grab it, and... it wasn't where it was supposed to be. I waited for 20 minutes while they scrambled around looking for where they could have put it. After this time I asked if there was anyway they could just fill it again and put the original one back if they found it, and they told me that was against federal law as it's a controlled substance. Even though this is all their fault. How hard is the ALPHABET?? Finally I gave up because I had to be somewhere and asked if they could call me when they found it. They said they would. That was three days ago. I am going to run out and go through withdrawal. I called yesterday and they were randomly closed during business hours. I'm trying to call now, but because they are probably so behind for everyone it is impossible to get through. 0/10 I will no longer send prescriptions to this awful location. Edit: It got even worse! I was just on hold with them for 30 minutes before I finally got through. The woman on the phone told me the medication was ready. I said "yes, I was told it was ready before, but your staff lost it and couldn't find it. Can you get eyes on it so I know it's actually going to be there for me when I come in this time?" She said hold on, put me on hold for 5 more minutes, THEN HUNG UP ON ME! Horrible.

Convenient location right off of Lindbergh and 270. Plenty of parking. I was able to get in and…read moreout. They were fairly stocked with the things I needed. They do have a rewards program and coupons to help you save a little money. The cashiers were polite.

Phone service is terrible, on hold the first time for 22min, called back again and it took 30 min…read morebefore I could talk to anyone.

I was picking up my prescription and a few groceries. This is a supercenter. They have vast amount…read moreitems and services. The pharmacist is always helpful. They will give you suggestions if asked. The cashier was nice as well as friendly. Walmart always have some deals, sale items and roll back prices

Always nice and great customer service lately. They remodeled and it looks so nice…read more The aisles are very organized

The ladies at the register took the time to add my copay coupon. This saved me 100 dollars. The…read moreteam effort was amazing!!!

Were I able to assign a lower "star" that would most certainly be the selection I'd make…read more After researching to see If I could get a Walk-in Covid booster at this store I stopped by on my way between errands to do so. When entering through the front door I noted the store seemed devoid of people. In particular? There were zero employees in evidence, and? Though I did call out multiple times no one answered. It crossed my mind there could be something amiss going on, but decided to walk around the left interior perimeter of the store to arrive at the pharmacy. There was a solitary woman standing at the counter and from recalling at minimum 4 or 5 employees behind the counter doing various "I look busy" type actions. I noted there was plenty of very visible signage there welcoming guests to their walk-in, no appointment necessary appointments. well, good. I waited at least 15 minutes. In that time not one single person behind the counter, acknowledged my presence in their store. nor did anyone ask if I might need some help or to suggest that they're busy but would be with me shortly... nothing. The woman in front of me was the only other guest there. So, no lines nor hoards of people waiting for service, nor booster shots (thankfully!) A young man did approach the counter, mumbling, admitting he still hadn't fixed "the issue for her yet. He left the counter again, then at length returned and gave her a bag. To her dismay and annoyance, it was the wrong person's meds. Thankfully, she noticed it. My turn. I stated I wanted a walk-in COVID19 booster and was told after asking if I'd made an appointment (What??!??) I could not have one. I suggested he might read the very prominent signage contradicting his message to me. He waved his hand and said they had changed that policy and that I couldn't have one even though I was the only person standing there. I asked if they had the meds? Yes. Was the person who administered the shot present on the property? Yes. This genius told me I must go home and call them to make an appointment for the next day even though I was standing there right now ready and willing to have this done with all my paperwork and my everything that I needed to have the booster done. The guy I was speaking with called "Joe" or whoever it was busy in the back twiddling too in the back and asked , "Can SHE get a booster shot?" Loudly . Just as loudly? Joe quipped rudely, " NO! She can't. Please understand there weren't lines of people. I was the only other customer in the Pharmacy department. I gave up, and shook my head looked at them incredulously and left. I checked the current info online today and even today it still indicates that I can be a walk-in guest to receive a booster shot and do not have to make an appointment. Don't waste your time folks. This is nonsense, utter nonsense.

What could improve? If the price you get charged at the checkout, is the same as posted in the isle…read morewhere I got the product. This has happened to me 4-5 times over the past several years. I continue to go there since the manager has always corrects the error. Wondering how many people don't notice or just don't want to argue over $1.00-1.50. Be careful out there.

I was on hold for over 15 minutes waiting for someone to pick up in the pharmacy. When she did she…read morewas unnecessarily rude and condensending. She said she had over 80 patients in front of me. I cant stand this witch. Please bring Steve back. All my experiences were good until late. Clearly, more competent help is needed. Should we start petitioning at this point?

Flu shot requirements for employment. I did a walk in and was surprised at how easy it was to…read moreregister in house. Filled out insurance paperwork and within minutes was called . Staff were friendly and speedy. FYI if you need for your employment the receipt is your proof, just upload in your company system and it will get approved.

I had my medicine fill here after a long confrontation with the white lady with the glass. She hung…read moreup on me twice so I pull up and she acts as if she didn't but did. Then I finally get my medicine from her get home it's the wrong medicine so what are y'all trying to kill me? I take it back and all they can do is say sorry I could have took it and possibly died. I go back yesterday she on the same nasty atituse and just didn't help me at all. She most definitely don't deserve a job there.

Pharmacy run. Private parking lot and drive thru available. Busy ! Walking in staff overwhelmed and…read morelooked to be frustrated. All medication never ready at the same time. Multiple trips to retrieve all medications, I'm overwhelmed and frustrated as well. Plenty of markdowns throughout store, but still pricey. Store is clean and clear of clutter and plenty of staff stocking.

Typical CVS, switched my medications to this location since i moved back to the area. Prescriptions…read morefilled quickly and the process of getting them switched over was quick and easy. Well stocked with friendly staff. I was able to grab a few items and even used some coupons that helped save money!

12345 SAINT CHARLES ROCK RD, Bridgeton The pharmacy…read moreconsistently closes down unannounced for the day. This time it's been for two days straight. I've been waiting for my antibiotic for those two days. The short pharmacy hours are ridiculous. Closing at 6PM? Ridiculous!

12345 St Charles Rock Rd, Bridgeton, MO 63044…read more I have used Walgreens pharmacy for over 25 years. Each time it is worse and worse. I had a prescription called in 1/29 in the early afternoon. I received a text asking if i want perscription filled , i answered yes. Five hours later it stated it was in the process of filling. today 1/30 at 7:00 pm, no notification. I called the pharmacy reached the digital operator and no prescription found. I requested a live person. they quickly picked up the phone and without saying anything put me on hold. This occurred 9 times in a row, finally they picked up and was not pleased to do so. I asked why they continuously put me on hold without a word 9 times and that it was ridiculous. he asked for my information, gave name dob, he again was short. I asked for the manager, he said he was the manager, Mike. I expressed again how ridiculous his customer service was and he hung up on me. So now, it is the weekend, i cannot ask the doctor to send my prescription elsewhere. I assume this is one of the reasons why Walgreens is doing so poorly. If i do not have any activity by Monday, i will be switching all my services to Amazon pharmacy, I bet I don't have this type of terrible customer customer service with them.