Debi's bridal sucks my daughters quince dress fell apart 2 hrs into her party!! Debi herself try saying it was cuz someone stepped on it. I posted a review on google she went on there saying she recommended to hem and something about the train, the dress didn't even have a train and no recommendations were ever given, this lady is just pulling excuses out of her ass!!! we did have alterations done but it was to add gems at the waistline where the dress tore from. Sad part I never even ask for a refund all I wanted was an apology and for her to admit the wrong doing read more

If I could rate them with negative stars I would! I thought I had a great experience at first. I bought what I thought was a new dress that was sold to me at a lower price simply because, to my understanding, it was not a dress within the latest season. I was informed that the dress was at one point a displayed dress, and my daughter felt in LOVE with the dress, and at the time we said yes to the dress! Excited and all, I trusted that I was purchasing a quality item. I did not check the dress inside out. I paid for the dress and left. I was informed that the dress payment included 1 steaming service. So months later I took the dress back within the same bag they gave it to me and dropped the dress off for that service. I picked up without double checking, and I believe I was set ready to go. My quince was not in San Antonio, so we travel with the dress out of the city. The weekend of the Quince, while getting everything ready for picture day and the next day Quince event. I notice the dress was dirty from the inside of the tail. It was really bad! It looked as if it had been dragged. I called Debi's to speak with a manager right away. While he wasn't available at first, I did explain my situation to who answered the phone, her response to my complaint was. "Well, you only paid $800 when the dress is over $1000.". I was taken back by that and felt offended, as if she cared less. Regardless of what I paid, I was under the impression I was still buying a brand new CLEAN dress. When I finally spoke with the manager, he did offer to clean the dress for me. He admitted that the dress could have been dragged and that they should have cleaned it. He keeps saying it was a quick fix. If only I was able to bring it back, but I could NOT, it was the weekend of my event, and we were out of town, hours away from the photo shoot and the event. At this point, I was calling to see how else I can be compensated for my troubles and give them an opportunity to make things right. I mentioned all this to the manager and asked him to somehow make it right for me. Me taking the dress back was not possible, but making it right was to compensate me for having to deal with me paying someone else to clean n steam the dress again. He wanted to only offer me 50 dollars back. Since to me that was not enough, he then offered me a new dress to repurchase. That was just insane! If I'm upset with you because I'm feeling ripped off. Why would I turn around and buy anything else from you. Oh, and by the way, the new dress was going to be sold to me at regular price with a few hundred dollar discount. When that was not an option for me either. He reverted to inform me that it's not a big deal since the dirt is inside the dress only and it wasn't visible. He processed to inform me how I can clean it myself, and there was nothing else he can offer. Anything more would be them losing money. But never mind me (the customer) losing money and overall feeling ripped off. Our conversation ended so badly when I mentioned that I was so upset with him and how I would report them and create a bad review. He got upset about that, and proceeded to tell me to forget about using them as a tuxedo rental place then. He just wanted to return my deposit for those two rentals, and I can take my business elsewhere. That was crazy! I had to reason with him to please not do that to me. They had put me in a bind already with the dress. Doing that with the tuxedo too would just be cruel. I was crying at how upset and stressful that was for me. To me, I believe that it's all about the principle. As a business, do right by your customers. Especially when you missed the mark. If I was made aware of what I was purchasing with full transparency, then I have nothing to complain about. But Debi's establishment was not honest with their transaction. You have failed me as a customer! Morale of the story, buy from Debi's at your own risk. I will never do business with them again or recommend anyone to Debi's Bridal. read more

All the staff as very attentive and professional, except for one lady by the name of, Maria. Another staff asked her to measure my daughter and she not only measured her in front of other guest right in front of the register, she also called out her measurements out loud for everyone to hear. I asked if that was their measurement process and they told me no that they are supposed to pull guest to the side. My daughter is 14 years old and was very embarrassed by the way Maria did her measurements. She was very unprofessional and didn't even offer an apology to my daughter. read more

0 Stars- horrible customer service. WARNING DO NOT USE DEBI's. Paid $120.00 up front for suit rental, the color of shoes was wrong had to go back and get the correct color. (45 mins drive w/traffic one way)What is the point of going to a fitting appointment and making a list of what is going to the client's order if Debi's staff is going to put the wrong stuff in the bag anyways????? Complete waste of time.... the manager said well it happens all the time so sorry....Right meanwhile i lost 2 hours of my day fixing an error that I paid $120 upfront for YOU AS A PROFESSIONAL SERVICE to complete? That is your business it's all you do all day every day and you still mess it up???????? Then don't want to make it right to the customer. Other groomsmen in the same bridal party had their orders messed up with wrong colors and sizes as well. read more

Got a bridesmaid dress from here. They have a large and beautiful selection of dresses. The fitting went great and the lady was able to accommodate the changes I wanted done to the dress. Everyone was super friendly and helpful. Would definitely recommend this place! read more

I'm not really sure why I ever went to this place. I was running around trying to get a very last minute sweet 16 dress for my daughter. I planned her special day with only 5 months. I walked in and immediately saw "the dress" we spoke to one of the young ladies super nice every time I walked in. She knew my daughters name and the date of her event. Anyhow she let me know the dresses do take about 4 months to come in. I was frantic so I said ok ok let's get it ordered. Would you know that I received a call 2 weeks later letting me know the dress was in and ready for pick up. WOW! So I took my daughter to try it on and this time the "Manager" helped us,not sure what is name is, but if I had to give him one, it would be "Unprofessional" "Rude" or " sarcastic" all of which he would probably love! He is very condescending as tried talking down to my daughter. "No sir! I'm sorry I don't think we should speak to customers in such manner, I don't care how soft and fake your smile are."! He tried to correct himself. I'll just list what I had an issue with bc I could continue to type but who has time for this.... - Customer service from the top - They don't answer phones -The steam process stinks - No follow through with customers -Sequence missing on the dress that we noticed while at the photo shoot. - The moment they hand you your dress you are completely responsible for it. Well had I known that I had to check every stitch 100% for a $700 dress I would have done so. Why do you think they are so adamant about this????..... Perhaps because the quality of the product they sell.... Could be. ‍ My fellow Southside friends, this is not the only place to buy a dress, and we definitely do not have to stand and listen to People like the manager or anyone else for that matter Speak to us in such manner. read more

came to debis shopping for a quinceanera dress and we said found our dream dress here ! The manager, his wife debi as well as tom were all big helps with answering all of my questions and making sure I was satisfied with everything. I found everything here from the dress to the linens to the last doll even the crown. I 100% recommend debis for any special event they have everything you need and more ! read more

Debi's Bridal has the BEST staff! We were treated like family. The selection of dresses is awesome. But you can't beat the value! Thank you for making our day so special as we shopped for my daughter's wedding dress!!! read more

This place was horrible. Do not waste your time! My niece was trying dresses on and had to come out in front of 20 or so people, including some teenage boys. There is absolutely NO privacy. The "sales" person was running between 2 people and throwing the dresses on the floor after my niece tried them on. Plus, she was not helpful . We had to help her in and out of the dresses. They really acted like they did not want our business. I would give them 0 stars if I could. read more

These people aren't even worth a star, non of them are professional the two girls that help you at the desk are both stupid. My dresses were supposed to be done in the 2nd week of June and my dresses are still not here I'm getting married in 4 weeks!! I called and was put on hold for 25 minutes which just made me more upset I called three times after and never got a hold of anyone. Then on my fourth attempt they answered and she said she couldn't find them in the computer so she was gonna look in the back and call ME back... Do you think she ever called me back....... NOPE. NOW I GOTTA GO DOWN THERE AND YELL AT THEM. DONT WASTE YR TIME. GO SOMEWHERE ELSE PLEASE!!! read more

I truly would give this place 0 stars if I could. I was one of 5 bridesmaids who all got dresses from here and it was a complete train wreck from the very beginning. To start this was honestly our last resort when we were shopping for our dresses , which I guess is a bad note to start on. The minute we went up to the door a man came up and told us that two of our party would have to wait outside ,which I get that it's a pandemic and we went in 2020 , BUT online and on their phone messages they never stated that there were any restrictions on how large the party could be and he didn't even greet us, just popped his head out the door , told us then locked the door behind him once he finished. We were also the only people there , so it didn't make much sense. Once we got in, it was so gross and dirty inside , I really didn't want to stay in there long , and neither did the rest of us, but again .... we had no other option. A lady came and helped us and she was okay at her job not great but not rude and we decided on a dress. Then it came time to get fitted, and mind you they didn't have anything other than a size 6 for us all to try on .... which did not fit most of us as we are all pretty athletic and/or curvy so we were really relying on the seamstress to measure us right. For context I normally wear 10 or 12 jeans , large shirts and either large or XL blouses since I have a larger chest. I have worn " made in China " or "cheaper " dresses before and usually can get anything from a 14-18 since I would rather they be too big than too small . With all that in mind , when the lady measured me , they told me I would need a 24. I was shocked but I also didn't have a reference for that specific dress so I trusted the lady and thought " oh wow it must run small and I must have really gained weight " . Then when I went up to pay, they informed us that anything over the size 16, would cost more which should have been a huge red flag but again we were tired and ready to just find a dress. While myself and another bridesmaid were paying , the man checking us out looked at our sizes and I am not kidding you STARTED TALKING TO US ABOUT DIETS AND WHAT DIETS MAKE YOU DROP SIZES FASTER. Who does that ?!? I don't know if the other bridesmaid heard but I did and I was beyond shocked and really offended. So then we all pay , and a few months goes by then the dresses are ready to be picked up in January of 2021. I go and get my dress and I'm really nervous to try it on because even though I have lost close to 15 pounds since I was measured I still felt self conscious after how we were all treated. I tried the dress on and it was literally like a circus tent on me. The cup parts for the bust were almost at my belly button , the length was tripping me and the waist belt was almost below my hips. My nephew was around 8 months old and pretty chunky and I could carry him around in the side of the dress like a kangaroo pouch. It was absolutely awful. So not only did I have to pay close to 200 dollars for this flaming garbage dress , since I was told I needed a size that would cost extra , which I will touch on later, BUT , I also had to go to two seamstresses not at the store because I never want to see those people again. Once I had all of the alterations done it cost me close to 150 dollars , and they couldn't even fix it completely, because it was so large on me that they would literally have to take the dress apart and remake it to my body. I truly believe this was a way for this place to con everyone out of money. They KNEW that these sizes would charge more and so they gave us sizes that would fall into that category. My sister in law who usually wears a size 8 was given a 16 or 18, for another example and again had to pay extra. The building was gross( which I have seen now as their old location but don't get your hopes up for the new location) , the staff was rude and subpar at best, the dresses were horribly measured and terrible quality, like my friend squatted down to talk to her son and a strap just popped off, and they literally scammed us all out of our money. Don't go here , even if it is your last resort, just wait until another shop has what you need. I'm a college student , working for minimum wage as a waitress and was scammed out of 200 dollars , then I had to pay another 150 to try and get it fixed. This has been the worst dress experience of my entire life , and hope no one has to experience it again. So please please don't go here. read more

I absolutely DO NOT recommend this place. Debi is severely lacking in integrity and refused to provide decent customer service when my fiancé's tux arrived late and completely the wrong length in pants. The shirt was also totally the wrong size. They didn't even bother to give us a heads up that it would be late, and it turned into a major headache the day of our wedding portraits. I was left worrying, while Debi masterfully passed the buck off to the third party vendor they use, stating that it wasn't her fault the tux arrived late and they were swamped the day before so that's why she didn't call us. (Insert eye roll here) Overall, we had a terrible experience and I seriously have never seen someone dodge accountability the way she did. I may have been a little more understanding had she owned the mistake, had a little bit of a backbone, and offered to make things right. She refused, so I will no longer be giving them my business. Good luck if you decide to order from them. But don't expect quality garments or good customer service. read more

This was my very first bridal appointment, first time trying on dresses, and it was a terrible experience. My appointment was scheduled for 10am. I stood at the counter with my 5 family members waiting to be greeted and helped. After 10 minutes of standing there, someone finally came up to the counter and I said I had an appointment at 10am. She said "ok I'm with some other customers right now so I'll get back to you" I again stated that I had made an appointment and was not a walk in, she then said ok I'll get someone for you. My family and I stood there at the counter until finally at 10:15 a bridal consultant said she would help me. I told her what I was looking for and she seemed like she did not know what she was doing. I had to ask if my family could go take a seat in the dressing room area. She brought 3 dresses to try on without asking me my size. She brought me dresses that were 4 sizes too small, so for the very first time trying on dresses I couldn't even get them over my thighs. She left me alone in the dressing room and came back to ask how they fit. I told her my size and asked if she had plus sizes in the style I was looking for. She again brought me 3 other dresses that were not my size and not the style I was looking for. As I was trying on dresses that did not fit me, she was away from our appointment answering the phones and helping other walk in customers. I was just waiting in the dressing room for her to bring me something that would actually fit me. I was upset because when I called to book the appoiment I had specifically asked if they had plus size samples in a mermaid style and I was told yes they did. After trying to get into 6 dresses that did not fit and where not the style I was wanting she finally brought me 3 more dress that I could actually fit in. They were not the style I was looking for. These sample dresses were stained with makeup and looked old and yellowish already, older style dresses. My mom and I had to reminder her several times that this was my appointment, this was our one hour we scheduled for, because she kept walking away from us to help other customers in the prom area. The dressing rooms are very small and there wasn't even a chair, stool or hanger hook to put my clothes on. After 45 minutes of waiting, wrong sizes, disappointment we left. Overall, my first ever bridal appointment was less than one star. This place is not as it seems online, very small, older wedding dresses, and unprofessional consultants. read more