I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are. From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake. The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes. After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other. Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional. To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning. At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit. They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues. I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer. Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront. Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options. Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.

I want to update my review concerning Smallwood Renovation, Keith the owner of Smallwood Renovation…read morecalled me yesterday after viewing my concerns about his lack of response on Yelp. Keith could not have been nicer and was very apologetic with their delayed response to a few issues we had concerning the deck they had built for us. He immediately requested that a crew would be out this morning to address everything and the crew showed up and corrected everything and then some. Sometimes customer service is lacking in this country right now, but not with Smallwood Renovation if it isn't right they will do everything in their power to make it right. Thank you Keith and the crew at Smallwood Renovation!

Talked with someone. They went on vacation. Hopefully I'll hear back soon. Never heard back. Not…read morethat professional

Steve was professional and listened. Unfortunately we…read moredecided not to proceed with our deck replacement however I would have hired Steve and company to do it if we had the money. Thanks Steve for being so thorough and caring about us.

As another review mentioned, gave our deposit for a project in our backyard and after…read morescheduling/rescheduling did not complete project. Backstory, we hired David for a window repair in late 2022/early 2023 and he did a great job. Thought we would hire him again for a larger project and gave our deposit of $1500, to which he later called my husband for more money because he wanted to spend on his wife because it was her birthday. Unfortunately, we made the mistake and provided him with $2000 of a deposit in all that he has never paid back, aside from $200 paid in Nov 2023. I contacted him several times to make it right but he has left us with no answer or repayment plan after we were willing to work with him. I did get a hold of him once via phone call and he mentioned taking in a baby and having a hard time getting work (mind you, I had a baby two months prior and wasn't working either.) I truly wish there was something he could have done to make it right with us. Rethink first.

Don't use this person to do any work. I hired him to do some sheetrock work, and he didn't finish…read morethe job. Plus, the tape is now falling off the seams. I gave him a deposit of half, about $1,525, to do some sheetrock work and to replace the exterior door trim (brick mold) around two exterior doors. He was working just find until he came up with the story that he had caught COVID. He said that he didn't have health insurance and he had used all of his saving on buying meds and paying for two doctor visits. He asked me if I could spot him $300 of what I owed him so he could buy some food for his family and gas for his truck, and he would come back next week to finish the Job. After several calls to him and talking to him on several occasions, he assured me he would come on the days we had scheduled. HE NEVER SHOWED UP AFTER SETTING THREE DIFFERENT DATES. He also stopped answering his phone. This was in the spring of 2024. If you use Edgar David Smith, you will be sorry you ever hired him!! P.S. He gave me the same story about taking in a baby,