I always go here for building materials and home improvement projects. It's always clean and…read moreorganized but the staff disappears sometimes and your left waiting for assistance. Their prices are similar to Home Depot but way more organized. They now have a clothing section but I haven't bought anything yet. I'll continue going here

Horrible Service. It is very obvious that Lowes doesn't want my money. Ordering a Larson Storm…read moreDoor should not be this difficult.

Staff knowledge is terrible and equipment is crap…read more Got a towable lift and chainsaw. Was told to operate the lift balance the unit by waiting until all 4 legs had a green light. I did that and it didnt operate. I called and told them the problem and they tried to explain but had to send a technician out. 4.5 hours later tech arrives. He tells us you have to hold the button until the end not just until the arms balance the machine. Waited over 4 hours because the person at the yard and on the phone couldn't tell me that. My chainsaw broke after an hour of operation so I had the tech fix it when he came. Took him 20 minutes to fix and 1 hour later it broke down again. Terrible day, terrible equipment and terrible product knowledge. I need to find a more competent place.

If it weren't for the great attitude of the staff, I would have rated this a 1 star…read more I ordered a piece of equipment three days ahead of time. I was told that the equipment was at another store. I said I could get it at that store as I was coming home and would be driving by it. They said no problem they could have it at this store as it was closer to my home. I said fine, make it happen I'll be there Friday afternoon. Friday afternoon rolls around and it wasn't at the store when I arrived. That peeved me as I could have picked it up at the other spot if they didn't tell me they would transfer it. I asked when it would come in and he said later maybe 4:00 or 4:30. Since the place closes at 5, that was an inconvenience. Undaunted, I said call me when it comes in. 4:30 comes around - no call. So I call and they said "it just arrived". I could come by or I could get it at 7:00 when they opened Saturday. I said I'd come by Saturday. What do you think Sunbelt looks like at 7:00 on a Saturday? Yeah, a zoo. So I waited. My turn arrived. Guess what? They inspected the equipment and had to do three repairs before they could check it out to me. 45 minutes later, we start to hook it up. That was the crappiest sequence of events I think I've ever had reserving something. Not there when committed. No return calls when committed. Not ready the second time. Tons of delays and back & forth because no one called. But the counter guy was super friendly. Seems to me that the service was good, but management needs to dial it in.

Would not honor warranty. 25y flooring went bad in less than 5. That particular flooring was…read morediscontinued. They gave me left over flooring to replace it. Every single box they gave me had damaged edges. When I complained, the told me that I accepted the replacement flooring so I was out of luck.

NEVER BUY FROM LUMBER LIQUIDATORS. I put the Bellawood flooring down throughout my house, and in…read morejust over 1 year it is full of splits, cracks, and dangerous splinters. After endless hours of emails and calls, they will NOT honor the 30 year warranty. They conveniently blame it on bankruptcy, YET they still sell this horrible product.

I really enjoyed my time at Retreat at West Creek. Jacob, Sam and the entire maintenance team is…read moreawesome. I saw posts about bugs but I never really had a problem that was out of the ordinary. People though do need to remember that although you are minutes away from short pump, you are in the middle of the woods. The woods have bugs so I think some of the comments are a little much.

We lived here for 15 months and chose to move as renewing our lease would increase our rent…read moresubstantially. Pros: maintenance is very friendly and fast to respond to any issues, residents are very nice, there are a lot of retirees so the neighborhood is fairly quiet, the office has activities each month that sometimes can involve snacks which is always a plus, the gym/pool/and pet spa are kept clean Cons: nobody cleans up their poop in the dog park and it is EVERYWHERE-nothing is really done about it, the walls and ceilings/floors are paper thin and you can hear everything them, the business room doesn't stay open after hours so you don't have access to the printer, computers, or wrapping station once the office closes. We had to ask for an itemized bill as they sent us $9 of our $250 security deposit with no explanation. I have rented many times in the past and have ALWAYS received my full security deposit returned to me. This is the first time I didn't get my full refund from any rental property as I'm very clean and always leave the apartment cleaner than when I moved in. When moving out, you have the option to pay a fee and have your apartment cleaned, have just the carpet cleaned, or do it yourself. We decided to clean it ourselves. We were then charged $145 to express clean our one bedroom apartment because "due to the condition of the carpet we had to use one of our contractors to have it professionally cleaned." I believe the option to just have the carpet cleaned was around $45. There were no stains on the carpet, and no damage, just normal wear and tear that came from living there for a year and a half. When we moved in, the carpet was obviously not new either. After trying to contact the office twice, I finally reached an off site worker who said they would relay the message to her a call back which I never received. I then called the office again and was finally able to reach someone, who couldn't answer our question as to why we were charged such a high rate. The next day we received an email from one of the other office ladies who sent our move our inspection form. We emailed a few times back and forth then she stopped responding when asked why our fee was so much higher than quoted on our move our day for the 'professional carpet cleaning'. I have reached back out via email and phone and yet again have not received a response or an answer when calling. I have attached pictures of what the carpet (with normal wear and tear) and apartment looked like freshly mopped and cleaned when we moved out, so if you choose to live here, you can see what they will charge you for. We had a fairly decent experience living here but unfortunately the move out process has really ruined the whole experience for us and I don't think we would suggest living at the retreat at west creek to anyone, hopefully other MAA communities are better.

Purchased brilliant micro cord from US Stainless in Richmond, Henrico County in Virginia…read more Excellent quality

Not much to look at (warehouse with no thought to marketing/merchandising), but what a…read moreknowledgeable and helpful staff! We stopped in to get stuff to keep pests/animals away from gardens, weed-killer and mosquito repellent, and they had everything we needed and knew exactly how to use it without looking at labels. In addition to chemical options, they had organic options. Love! Looking forward to a mosquito-free and weed-free lawn!

This place is fine if you don't have to do anything but buy something and ring yourself out or need…read moresomething minor from someone, but if you need anything significant that takes any sort of effort, you might as well just leave and go somewhere else. My gut reaction is that their store leadership is terrible, but the rest of the Home Depots in the Richmond area are just as bad (and some are worse). I've come in here looking for one of the last remaining items in the store several times only to walk out empty-handed because they can't find their own products. Once they get below 5 of anything remaining in the store, they won't have a clue where to find any of them, so you might as well just go to Lowe's or to Ace Hardware. When this happened again recently, I went to Ace Hardware and found what I was looking for with no issues (ironically only two of what I was looking for in that store, and it wasn't a problem at all). And let me tell you, expecting them to deliver large orders is about as hopeless as it gets because they will mess it up, lose it, or damage whatever it is. I've had no less than four deliveries over the past 5 years that have arrived late, not arrived and had to reorder, and/or has arrived damaged. It's clear that their delivery guys just don't care enough to do their job properly. I would say they don't get paid enough to care, but for the results they are providing, they're getting paid way too too much. One moderately large order last year was delivered to a random home 10 miles away for some reason, and that homeowner was angry because they just dropped it and blocked off the driveway (that's what I call two birds with one stone). When I finally got my order, half of the lumber was damaged, and I received NONE of my 10-sheet plywood purchase. They pinned it on the Intown store (probably likely, but it was still purchased through this store), and they transferred me to them. They found my plywood, but it was only half of the order and couldn't find the rest. One of the sheets I did get was damaged, so here we go again. At some point while trying to clear up the issue, the store rep told that the issue was my mistake because I didn't actually order all of the items correctly (despite doing it in the store, and despite me looking at a printed copy of my invoice with the correct items... that apparently she couldn't find). She told me I had to place another order that wouldn't arrive for another two weeks. I placed the order and reminded her that I wasn't happy to AGAIN have to deal with another of their mistakes. In doing so I said "It's complete bulls - - t that y'all can't get your stuff together and I always have to jump through hoops to make it right." She cancelled my order and said she didn't have to fill my order because I used vulgarities, and she hung up on me. I've had whole-order deliveries cancelled without notifying me too. They'll just cancel an order, make no effort to call, and then they say they called and left a voicemail (despite that being 100% "fabricated truth"). I ordered a dog kennel a few years back, and it never made it to me. Over a month after ordering the item, I had to disprove blatant lies the store told an online rep, and once he realized I was telling the truth, he gave me a full refund. A month after that, a 300 lb box 6ft by 3ft was blocking my driveway. Inside the mangled box was the destroyed dog kennel that "never existed." Today they delivered a make-up order of one of their mysteriously-cancelled deliveries (the small items were all delivered last week, but the large items, the six 10-ft-long items I paid $80 to have delivered, they were cancelled, and I had to place another order for those), and the guy today never made any attempt to come down my driveway to deliver the items (10-ft metal drip edge/flashing). He simply propped the item up on my address sign beside the road and left. I have a 500 ft driveway that is plenty wide enough for large trucks (we have them here all the time), and we have a very large turn-around area for trucks by our house, but sometimes the driver will walk down the driveway to check it out. Not this guy today! It was drizzling, so I watched him pull the flashing out of the truck (and bend it all to hell because he didn't know how to lift it), and just leave it beside the road. This store is terrible, and the Intown store is terrible. Maybe the rest in this area are fine, but if you need them to anything more than just exist, go somewhere else.

I was about to purchase 3 gal of decking material. I asked the paint associate to put them in the…read moreshaker for me while I picked out a brush. I picked out my brush in 2 min. The brush section is 10 ft away from the shaker. I watched him move the cans across the counter and he said they were ready. I said it's only been 2 min and he couldn't have shaken them. He said it only take 30 seconds to shake. Lie. I watched him but figured I'd just get a managers opinion. He followed me to customer service and stared at me in an intimidation move. So I left. Figured I'd just leave a review. This associate was 50-60 with long grey hair and a baseball cap. Avoid.

Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.

Not only were these men less in cost more importantly they were very attentive to detail, excellent…read morecommunication regarding every aspect of the job and EVERY DAY cleaned up after themselves. We had a beautiful Arizona Flagstone stamped concrete walkway and a yard drainage system done by them. The took out the ice damaged aggregate walkway and we are VERY pleased. As far as the other review the price I was quoted by email was the price I paid at the end after the job was finished. Thank you Edwin

The "work" I was satisfied with, the business side I am not satisfied at all. I asked Edwin for a…read morecontact (paperwork) at the very beginning to include price. He did not supply anything. He attempted to change the price that he agreed to initially at the end. I refused to pay the 200% increase. Buyer beware!!!!!!!!!!