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    Deco Door and Crown

    4.9 (35 reviews)
    Closed 7:00 am - 8:00 pm

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    Left garbage behind
    Julie L.

    Day 1: Came over for a consultation. (We previously had our closet sliding doors removed and needed a new one) Day of installation: 2 men came over to do the work. ($1500) They disassembled some parts of the closet (as said on day 1). Painted and put together sliding doors. When they completed and left. I didn't have to sign any papers for completion. When I went out for a walk in the evening, I noticed there were things laid out on the side of my house. To my surprise, no one said anything about leaving garbage. (Including paint can and etc) I emailed him about what I saw and asked him if this was normal. His reply: Hi Julie: That stuff is not from our job. There was no wood for us to remove on the closet. That wood is an old frame from a hinged door. Not sure what is in the box. Scotty I replied it was from the job. He replied back that he was going to ask his guy and never got back to me. My issue: Don't leave garbage hidden on my property. Either take it away or give me a heads up! Now, I have to clean up after you.

    Sarah E.

    I had a fantastic experience replacing the closet doors in my two guest bedrooms with Scotty and his crew. I was having trouble finding a company that had the doors and would also do the installation, so was relieved to find them. Scotty came over and took measurements, helped me pick out doors, and the had them installed one week later. Installation took under three hours and his crew was friendly and professional. Would highly recommend them, and would use them again for sure.

    Ren S.

    Scotty is great. Despite a wildfire burning near his home, he came to do a free estimate because it was convenient for us. He was professional, very forthright about the best option for our situation rather than up selling more expensive alternatives. He showed us pictures of what to expect, he had hardware samples on hand. We wanted extra services and he was more than accommodating to provide those. He came with the crew on the day of the install. They were professional, efficient and clean. The final result exceeded our expectations. We love our new doors.

    Custom barn door

    Couldn't be happier with my beautiful, custom barn door. Scotty was great. His installers were very professional and did a great job.

    Beautiful solid barn door with modern aluminum handle.
    Margaret J.

    Scotty and his team did an amazing job on my barn door. I was very specific with what I wanted and he helped me achieve that goal. I wanted a very rustic solid barn door with a very modern blingy handle and he got me exactly what I wanted. I am very happy. I posted a couple of the photos of my very lovely door.

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    1 year ago

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    Scotty S.

    Thanks so much Carlyn! If you're happy, we're happy!

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    Scotty S.

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    Ask the Community - Deco Door and Crown

    I have custom exterior wood windows (low E, solarban 70 dual paned glass IGUs) that need to be replaced. Are you able to do this?

    Hello: thanks for the response. Our company does not install windows.

    What is the lead time to order solid pre hung doors and install?

    We build our own door jambs. Install 7-10- days average.

    View All 3 Questions

    Review Highlights - Deco Door and Crown

    Scotty puts everyone else to shame with his outstanding customer service, attention to detail and workmanship.

    Mentioned in 34 reviews

    Read more highlights

    The Window Factory - Request a free in-home consultation today! https://www.thewindowfactory.com/consultation

    The Window Factory

    (82 reviews)

    When we hired The Window Factory in October 2024 to install a custom French door with sidelites, we…read moreexpected a premium product backed by professional workmanship and warranty support. Instead, we experienced nearly a year of delays, shifting explanations, broken promises, and unresolved warranty issues. The installation was originally promised for January 2025. It didn't occur until June 3, 2025--nearly five months late. Unfortunately, the door arrived with multiple defects that we documented immediately, including a dented frame, paint defects, improperly finished grids, damaged weatherstripping, and screen frames whose paint began peeling during normal wiping and cleaning. To be fair, the subcontractors who performed the structural opening modification were professional and did quality work. Our concerns have never been with them. Our concerns have always been with the condition of the product itself and how The Window Factory handled the problems afterward. We reported every issue on the day of installation. We were assured a technician would be out within a week. That never happened. Consultant James later confirmed the repair items had been approved under warranty. We believed the company would stand behind its product. Instead, weeks became months. Timelines repeatedly changed. We were told repairs were delayed because the company was "waiting on parts." Eventually, after months of waiting, technicians finally returned in November 2025. Despite all of the prior explanations about waiting for parts, no major replacement parts were installed. The visit consisted primarily of cleaning drain/weep holes, replacing some weatherstripping, adjusting one interior lock, and using the same bottle of touch-up paint that had already been left at our home months earlier. The dent remains. The paint and finish defects remain. The screen frames continue peeling during normal cleaning. During that visit, one technician acknowledged the ongoing screen issue and said the office would follow up regarding replacement screens with the factory-applied baked finish we had originally been told they would have. No one ever contacted us. The previously discussed refund was never honored. Our follow-up emails went unanswered. More than six months have now passed since that November visit without any meaningful follow-up. What has disappointed us most is not simply that a product had defects. Manufacturing problems can happen. What matters is how a company responds when they do. Throughout this process we tried repeatedly to resolve the matter privately. We accepted compromises. We continued giving additional opportunities to correct the issues. We remained patient through months of delays. Unfortunately, the communication became increasingly inconsistent, commitments were not fulfilled, and the matter was ultimately left unresolved. We paid more than $10,000 for what was represented as a premium custom installation with warranty support. Instead, we were left with a damaged product, unfinished repairs, unresolved warranty issues, and a company that ultimately stopped following through. Our hope is that sharing our experience helps future homeowners make a fully informed decision before signing a contract.

    Buyer beware. The sales folks are amazingly kind and good. As you can see from other reviews…read more But as soon as there is a problem, the company is pretty cut throat. You have a long warranty so you need to be able to know that the company can be trusted. I was hoping that they would approve a change order. But instead it looks like I will have to cancel the contract altogether because they are unwilling to do so. My experience is such that the general manager lied about the late cancellation fee and was looking for me to pay more than the contracted amount. Of course I'm willing to follow the contract required payment. But, it appears he is trying to scam me to pay more. Either way, very unethical dealings. I may have to go to small claims court to end this relationship with this company. Glad I found out now before I committed $20k to the project.

    Deco Door and Crown - doorsales - Updated September 2026

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