4 stars??? I have never made a purchase like this before…read more I visited The Carpet Store because I was buying carpet for a Townhouse I had under contract. I wanted the carpet installed immediately after I closed . I went to The Carpet Store to pick out and purchase carpet. I went early on a Saturday morning. This place is a warehouse not really a "store". Several people were available to help fairly quickly. One to take the plans I brought in and attempt to measure, the other to help us select carpet. I did not know what I was getting myself into because I had no idea there were so many options and the entire process was confusing. From which brand, which material, which padding and the most difficult decision, which color... I was not prepared but I knew I was making a decision that day. Two hours later, I knew a bit more about carpet and padding and stain resistance, etc. We put down a $1000 deposit so they would make an appointment to measure which was scheduled the next week, once they measured, the carpet was ordered and took about a week and half to come in. Long story short, we did not close on the Townhouse and were refunded $750 of the $1000 deposit that was for approximately $3000 worth of carpet. We have about 6 months to use the $250 credit. I am giving 4 stars because this was a difficult process and I have nothing to compare to. The Carpet Store did a pretty good job helping us through it he process. I think!

Would've, could've and should've been a five star rating if not for the time and energy I wasted in…read moregetting my tile order done proper. My tile was to be installed in less than a week, all the while I'm made to assume that my tile is waiting to be picked up. I get a call from the carpet store telling me later that my tile is not available. This is the last thing you want to hear when time is of the essence. Perhaps it was due to the crisis that the tile didn't make it in time. Who knows! I was told I'd hear back with an alternative that closely resembled the original, never heard back. I'll give them a 3 star rating for the initial service I got from them, but this was a big time waster for me.

I was in desparate need for a particular floor that our local installer couldn't find. They carried…read morethe exact wood we needed and they quickly shipped the wood to us, 600 miles away. When we got around to opening up the wood, we discovered they shipped the wrong product! My order was correct and the invoice was correct. They just pulled the wrong product. For this, they get 1 star. HOWEVER, when I brought this to their attention, they admitted fault and didn't lay any blame at my feet. Less than 36 hours later, they picked up the wood and started the process of a refund. Because they took ownership of the problem and apologized for the error, they get 3 stars back. If they were a local business, I would do business with them again. We are all human and mistakes happen. They at least took responsibility for the error.

I just read the reply and can not agree with Craig Hurst's assessment. Some engineered wood is…read moreprobably dependable and stable...not the wood they sold me. Steer clear of this company. Still not a word to offer to replace any of the flooring...these pictures were sent to them and no response at all. We made it clear that we lived in the southern Colorado mountains, that we had no a/c and that was why we thought engineered flooring was best for stability. Andrea, our salesperson, never said anything to indicate the material was not suitable for this environment. Live and learn.... I do not recommend. Avoid this company and their engineered flooring. During our buying process, we had multiple conversations with our salesperson, Andrea. She knew exactly where we lived and still recommended a specific engineered flooring and glue. At no point did she disclose that this product could cup and split in a dry environment. It cupped and split. We chose engineered wood assuming it was built to withstand climate variations, but this product is clearly not designed for a dry climate, and we were never warned. We followed instructions perfectly, acclimating the wood for 10 days (longer than the 7 days Andrea suggested). Despite this, the wood cupped and split. We had to sort through the delivery just to salvage the usable pieces and adapt as best we could. The final floor looks okay, but with the cups and splits it is far below the premium standard we paid for, and we are deeply concerned about its long-term durability. When I emailed documented proof of these defects mid-installation, Andrea turned it over to her manager who has never responded. No calls, no emails. Days later, I asked again what could be done and Andrea finally responded on her manager's behalf, with a technical excuse about home humidity ranges. They offered zero resolution, completely wrote us off, and left us with an expensive, subpar floor. Save your money and go to a company that actually stands behind its products and honestly informs its customers.

We just purchased a home in St. Petersburg and the house had terrazzo floors, and they were in poor…read morecondition. But we were compelled to bring them back to their original beauty! LCS was able to bring our floors back to life. They are true craftman and love what they do. The crew was absolutely amazing, kind, and VERY DETAILED. They treated us with such courtesy and professionalism. They were always on time, which was a big WOW for us! We would recommend to everyone and anyone for your terrazo floor care.

We called LCS after our house was flooded from Hurricane Idalia in Hudson FL. Lisa promptly came…read moreand looked at our floors and gave us two options to restore them. We choose the full resurfacing two day option and are thrilled with the results! Thor and Phil were our workers and they were very neat, clean and prompt. They worked on our floors as if they were doing there own home. They are a smaller family owned company that specializes in terrazzo and travertine tile cleaning and refinishing and they know their stuff. The entire experience was easy from start to finish. I highly recommend if you are in the market for their services to give them a call. You won't be disappointed. Thanks again to LCS for making our floors more beautiful than we ever imagined they could be.

Wish I could give ProSource a six-star review! When all the other big flooring stores wouldn't…read morehandle my custom order, Jordan and ProSource said can do/will do and they delivered at a fantastic price. Their warehouse provided for a very smooth pickup...they took my order to my SUV and helped me load it and cautioned me on the drive home with a heavy load. These folks care about customer service and the customer and their pricing is second to none.

Worked with Jim regarding new vinyl flooring and he was beyond helpful. He took the time to explain…read morethe product and listened to our needs and guided us to the exact items we were looking for.

The cleaning service was very good overall. Most areas were thoroughly cleaned, and the staff were…read morepunctual and professional. A few minor spots were missed, but they were quick to address them when pointed out.

What an absolute blessing! 3 hours a week and we work on whatever organizing project we feel like…read moretackling! My house is a disaster, but, bit by bit, we are getting it done! There is no way I could do this alone, and I am so very grateful for the help! Everything they do makes such an improvement!

James Farley was a great team member who delivered phenomenal service, transparent communication,…read moreclear & honest opinion and a very solid worker. He did excellent work on my water heater brought it up to code, flushed it out and showed me the results of all of his work. I highly recommend.

Efficient, knowledgeable and in no rush to move to his next assignment. His recommendations were…read moremost helpful in guiding us toward keeping our system healthy.

This is a great discovery absolutely great place! Good prices and they're willing to help…read more Gonzalo went out out of his way both times we visited here to make sure we got what we needed, he helped me pick tile the floor for the shower flooring for the area. I'm doing everything even down to the grout. He gives great Customerservice really appreciate his knowledge, his expertise, and his fun personality.. Highly recommend this place.

Hey, Just placed an order online and sent a question to Tile Outlet about the quoted High$$$…read moreShipping charges. A Ms Kendra Weaver got back to me by email and was able to reduce shipping by 50%. From $39.25 down to $20. If that isn't Great Customer Service, I don't know what is. Their prices on the Grout removing Tools that I bought were even a lot lower than the Big Box Stores. I like this kind of Customer Service. Gerard

Love these guys! Super professional, careful with furniture, walls, flooring, etc. Most…read moreimportantly the process worked! We were getting black bits of something (insulation?) distributed throughout the house. No longer! They also arrived on time and completely cleaned up after themselves, even replacing the child safety caps on the receptacles.

The technician did a wonderful job cleaning up all my vents. Communication was great. The charge…read morewas very reasonable. Will definitely return for the duct cleaning service.