They could not get my husbands ins approved. They got mine…read moreapproved as the dependent not the primary.

When i moved to Napa i learned my dad got almost all of his meds here. He was taking 19 pills a…read moreday. All were prescribed by doctors. Too many. But he was insistant that i only get his dtugs at this pharmacy. The staff were always very friendly and really knew their business. They were always eager to answer any quedtions i may have. And they always had helpful suggestions in case i needed help with any new drugs. I really liked shopping here

New owners are TERRIBLE!! I've been given someone else's medicine several times. The male who works…read morethere literally stinks so bad I had to hold my breath. Im going to Walmart for my prescriptions from now on. PS The old employees who still have a job there are wonderful, it's just that the new owners ruined this place. They own Smiths in St Helena, too. So sad.

The pharmacy staff is helpful, the in stock selection is good, and the convenience factor is huge!…read moreI was in and out in no time, and I got exactly what I needed.

I really like this place. Literally a small shop on the side of the road and they are as friendly…read moreas can be. They have done a good job of sales as I see there products all over town. We bought soaps that were awesome and fresh. I had a eucalyptus soap that was simply awesome bc of the scent and freshness of it. I appreciated their space and the products and was worth the stop. Great for giving gifts !

Love this place. Natural wonderful moisturizers and soaps. Thoughtful products made with skin…read moreloving ingredients. The store itself is a pleasure to visit. they Have a good men's section too. They make the soaps there so that's nice to watch. Prices are high but hey we are in St Helena. The value packs are well priced and good for stocking up. I enjoy the moisturizers and hand soaps. They throw in a few soap bar samples Which are perfect for travel. I am a regular Now!

Years ago I went when Dr Beach was still there. It was a great place and the optical department…read morewas very good -I remember an older woman who could always pick out the right frames for me. However I went last year and and just recently- I was told last year my glasses would be in in 2 weeks. I waited over 3 weeks and called told they weren't in - the lady checked and said to me "we haven't received them yet". And that she would contact the place or lab. Thank goodness I called- they didn't bother to make sure they were in when they were supposed to be. I am now waiting for a call back from their Optical department-- as again I was told 2 weeks .. it's a bit over 2 weeks- the optical department is not calling me back with the status .... However at my appointment the eye exam was done nicely and very professionally. The new Doctor was nice.

I'm still waiting on my contact lens prescription 8+ days after my appointment…read more I had an eye exam and gas permeable contact lens fitting on Wednesday, December 11 and paid an additional fee for a new contact lens prescription. That fee was not disclosed upfront, even though I asked about the cost when scheduling. I was later told the delay was because the doctor was on vacation. Staffing and vacation schedules are internal matters and should not delay a patient's access to their prescription or justify charging for a service that hasn't been provided in a timely manner. I am using my mother's yelp account to leave a review. I do not wear eyeglasses and rely on contact lenses to see. I've been left unable to see properly while waiting, with Christmas a week away and needing to order lenses urgently. Charging an undisclosed fee and then taking over a week (and counting) to provide a prescription is unacceptable. I hope this office improves transparency, communication, and follow-through so other patients don't experience this.

I had my three prescriptions transferred from Cool village pharmacy in Cool Ca. After moving to…read morehealdsburg this week. The pharmacist at the Healdsburg Safeway Pharmacy handled all of them efficiently. When I came in this morning to pick them up, all of them were ready . And she greeted me with a smile. I will definitely be a regular customer, as she really knows how to handle the pharmacy , thanks again

Used to be very good but recently the staff seems harried and disconnected. The counter lady lit…read moreinto me after telling me the medication was."not available." I pointed out that it had been 4 days since the prescription was sent to them but instead of problem solving she was agitated and very rude. The pharmacy did not find a way to get it and quoted a ridiculous price, for something other pharmacies readily have at 1/10th of their price. I suspect a good portion of people standing in line have some illness or incapacity. I do, so some courtesy would go a long way to making life more manageable. It used to be good there, but I will not use Healdsburg Safeway on Vine St anymore.

If I could give 0 stars I would. I have been coming here to…read morethe Forestville Pharmacy my whole life. I always remembered it to be a friendly, family oriented place that I looked forward to going to with my mom. Well I recently moved back to town and things have taken a turn for the worst. Staff are rude, unhelpful, and have an extremely entitled attitude. There was ONE woman who was actually trying to be helpful, but the other staff (two younger girls) bashed her down and acted like she was dumb for asking questions and trying to help me. I tried SIX TIMES over the course of a week to get my prescription and they kept giving me the run around. By the 8th day of trying, I said forget it and I am going to Sebastopol now. (Which Sebastopol family pharmacy has been SO much better already) DO NOT WASTE YOUR TIME WITH THESE HELPLESS PHARMACISTS. Save yourself the time, energy and headache, and just go somewhere else. Sad to see this place go so far down hill.

SOOOOOO RUDE I'm…read morefrom here, but live elsewhere now. My doctor sent a medication for my adhd to this pharmacy, and they accepted it. When I went to pick it up, the man at the counter yelled at my and told me I couldn't pick it up, he couldn't fill it because I'm traveling and that I should "take it up with the DA". Not one word of this was said in a nice way - he was yelling at me.

Great service from the moment I walked in, very caring and friendly. I felt like I could trust…read morethem. So far, I highly recommend this eye, doctor and optic store.They are just really neat, efficient people.

I've almost consistently positive experiences with the clinical side of this practice, which makes…read morethis feedback all the more important to share. There's a clear opportunity for improvement within the optical department--specifically around attention to detail and order management. On multiple visits, I've observed the same staff member struggling with routine transactions--correcting mistakes, reprocessing orders, or trying to avoid errors in real time. Unfortunately, this pattern has affected my own experience as well. Most recently, there was an issue with a lens order: the wrong item was submitted through insurance, and there was no proactive communication to address it. What followed was a series of conflicting updates--first being told the lenses were equivalent, then that they were being returned, and later that the frames were ready. But wait, didn't we give you back the frames? So do this day I paid for Glasses over six months ago and I still have not received them. The process feels unnecessarily convoluted and avoidable especially when I can dial it down to one team member. To be fair, mistakes happen in any business. The concern here is consistency and the absence of a clear system to catch and correct errors before they reach the customer. With better internal checks, training, or even thoughtful staff rotation within the department, I suspect both efficiency and overall patient satisfaction would improve significantly. This is a well-regarded practice with strong potential, and I offer this feedback in that spirit. A more detail-oriented and communicative optical experience would go a long way in matching the quality of care provided elsewhere in the office.

Highly knowledgeable and conscientious pharmacists and staffs. Thanks for the great services.read more

This pharmacy provides compounded prescriptions for veterinary care. My cat's prescription was…read moreprepared and I was contacted with detailed instructions on its administration. Most amazingly, free delivery of the order to my home was included! Very happy with the excellent customer service!