Just recently learned about this bus company. We had 31 people who went to Orange County field trip today and visited Jamboree Plaza in Irvine, Civic Center Bunny Henge then watched the Christmas Boat parade to end the trip. We were so impressed with. How accommodating our bus trip driver, Robert L. My husband and him were in constant communication when he would drop us off to different location. He would give suggestion on the best place to drop us off. He even moved the bus closer to where we were so that it was easier for the little kids. He was so kind. We definitely plan on using the bus company and will request for Robert. read more

I reached out to Deer USA through busrates.com to get various quotes from different shuttle services for my wedding to get guests from the hotel to the venue and back. They were the most reasonably priced and were very responsive. Carlos was the driver and he was the BEST. It was very easy to talk to him and he was also very accommodating to our rambunctious crowd. He entertained the guests with good music and kept the vibe going until getting to the destination. Thank you Carlos and Deer USA for being on time and delivering the best service! read more

I suppose with a company like this the experience can vary widely, so my review isn't an attempt to invalidate the negative experiences of others, but to let others know about my very positive experience with Deer! I am a youth pastor in Valencia, CA, and I take students to summer and winter retreats each year. For a long time we would drive the students ourselves to save money, but we finally made the jump to hiring a bus service. Nidia, from Deer, had an ultra-competitive quote for our trip and our first contract with them was to a winter camp in Crestline, CA, near Lake Arrowhead and Big Bear. They communicated well and made the process easy with regards to payment and setting up the logistics of pickup times. We got driver contact info and had a wonderful driver who eased many of the minds of the students' parents since we were making the trip in some more extreme weather than we're used to seeing in Southern California. Sergio was very friendly and funny and he was a complete professional. He even spoke to a concerned parent on the phone personally! Our return driver was named Long, and he was also friendly and considerate. Both drivers communicated with me before pickup so I knew the plan. When I needed to touch base on Sunday morning, regarding our trip home, the after-hours dispatch was quick to return my call with the information I needed. Oh...and both busses had Wi-Fi, which scored MAJOR POINTS with all my Jr. High and High School students. We are already contracted to have Deer drive us to our summer retreat in June. Great experience! read more

We booked one of their deer bus' for my husband latest birthday. The service itself was exceptional and really affordable in comparison to the rest of the companies we got quotes from. However, what happened later is the real problem and the reason for this review. I noticed that our bank account was down 300 dollars and upon inspection, noticed that Deer USA Inc had taken out an extra 300 dollars from our account. The photo of the check was from a name that is not ours. My husband called, and they said they didn't take money out, and then when they check they said "whoops! We accidentally took money out of your account for someone else's deposit." My husband is so nice and reasonable and understood it was a mistake, and asked that it just be put back in our account. No harm, no foul. He was then told that there was nothing she could do, as she was not authorized to refund money, only the owner was, and he had just left for a trip to China and wouldn't be back until June 5th. My husband told her it needed to be in the account by the end of the day and he didn't care who had to do it. She said she would call the owner in China, and call him back. Nothing happened, and so he called again the next day since he didn't hear from her, only to be told the same thing, that if we wait until June 5th, we would get the money back in our account. Now, I'm not being funny, but I have worked customer service before, and if I had made this mistake (as she had, she was the accountant after all), I would write a check myself, from my own personal account, if i had to, and would drive it to the clients home, myself. Anything I had to do to rectify the situation. Not "sorry but it'll be two weeks." This is their mistake, not ours, and I shouldn't have my money placed on hold because their owner is galavanting around China. We called the bank to reverse the charge, but since its a check, and they did it electronically, and the check is "written" by someone who has no authority over our bank account, if they reverse the charge, they have to flag our account for fraud, and we would have to open a new one, with new bank cards, new checks, etc...its inconveniencing us no matter what we do. Do NOT use this company, unless you are willing to drive to them and hand them cash. Whatever you do, don't give them a card or a check. WHAT A MESS! read more

We used Deer USA 5 days for transportation to different locations in and around the Los Angeles area. Throughout the whole planning process Nidia was very helpful and answered questions very quickly. Last minute changes to our itinerary were no problem. Every morning, our driver Todd, came to the hotel on time to pick us up and drove us to different locations in and around Los Angeles. There was no wait time, the bus was always clean and his driving skills were on point. read more

Deer USA breached there contract as they failed to pick us up as negotiated. The contract was signed months before and the host agreed to pay for the drivers hotel fees. They left about 40 people stranded. The guest waited 6 1/2 hours before a plan B was decided upon by the host. She had to rent 4 vans and those who came in cars had to take back luggage. Deer USA is not a company you should do business with. read more

first of all i was hesitant of the service before booking when I have read 2 bad reviews from last year. then I got guarantee from Nidia. she also eased me the payment process for a last minute booking. then the first 2 days we had a nice bus but an unprofessional driver (he was always late and not a smiley face) then I got complaints from my tour leader and overseas tour manager. then Nidia put all her efforts to change the driver and the bus for our remaining trip from LA to LAs Vegas. our new driver, Sergio was talkative, easygoing, nice and professional. we had all problems solved for 4 more days of our business travel. I would definetely ask for her services again. 2 things as to be improved: 24 hour dispatch or after hour service has to speak proper English (seems like the company is working for a mainly Chinese-American or Chinese clientele. read more