Went there to order a special birthday cake. Walked in around 2pm, no customers waiting yet it still took five minutes for one of the three people behind the counter to acknowledge my presence and even then it was because I said, in a loud voice, "Can someone please help me?" When I asked the very nice woman who finally acknowledged me about ordering a cake she told me there is a different person who can help me with that. Another five minutes go by and someone saunters out from the back and says, "What?" She looked about as bored as possible, leaning on the counter. I told her I was looking for a square cake to mimic a record album. "We don't do square", she says as she pulls out two rectangular shapes of cardboard, tossing them onto the counter. I then ask if they could cut a rectangular cake into a square. She looks at her fingers and says, "No". So I said, "This clearly isn't the bakery I need" so she shrugs and I turn to leave. Near the exit I run into the person who first spoke to me. I told her I was never coming back to a place with such horrifying customer service. She apologized and asked me if I wanted to speak to the owner. I thought for a moment and said, "Yes I would!" The poor woman then spent 10 minutes trying to find a manager or the owner to come speak with me. I finally caught her attention, thanked her and told her to never mind. If you are a masochist and feel a need to be abused, ignored, and demeaned, by all means take a trip to Deerfield Bakery. Otherwise avoid this disaster of a business at all costs. read more

Every Sunday morning lately has started with a bike ride to Deerfields Bakery. It's just that good and comfy. The pastries are plentiful and delicious. But what I've been coming here for is the great coffee drinks and breakfast! And how reasonably priced! The made-on-the-spot breakfast is fresh, tasty, and simply great! read more

Decided to stop by for lunch. The pluses: free Wi-Fi, good coffee, comes with 3 choices from mild to bold; attentionate staff that makes you feel welcome and will check on you although this is not set up as a sit in place. The minuses: well I ordered a sandwich that came with a choice of chips (regular, baked, or BBQ) and 2 small cookies and it bugs me that panera bread actually provides better quality sandwiches, cookies and heathier sides. The quality of food was not there: soagy bread, banal cookies. I usually make a point to patronize local businesses, unfortunately Deerfields Bakery won't be on my favorite lunch spot list. Maybe a better choice would be to stop by for coffee and dessert only. Will have to try that next time. read more

Deerfield's Bakery is a great little bakery in the burbs. Full offering of sweet baked goods - from little chocolate squares to ginormous croissants. Also serve breakfast and lunch with a full line of eggs, pancakes, burritos, and sandwiches that are big portions and decent flavors. Try the breakfast burrito with chorizo. read more

Deerfields Bakery - Chocolate croissant. - Bakeries Near Me - Buffalo Grove, Illinois

This is hands down one of the best bakeries in the Chicago suburbs. There are a variety of factors that make this bakery one of the best - the seasoned history, the pastry selection, and the friendly staff. The ingredients are of quality, and this is clearly reflected in the end product. More often than not, bakeries achieve their popularity from that one pastry they make better than other shops. That being said, the quality of their other pastries are average at best. This is fortunately not the case at Deerfields Bakery. Their doughnuts and coffee cakes/kringles are my go-to. It is a easy place to frequent with a large group of friends because everyone is bound to find something he/she loves. Impressively, for such a local shop, it is open seven days a week. This is hard to come by, particularly in the suburbs. Given this perk, I am able to constantly take a pastry as a gift for friends for various occasions. read more

Delicious cakes and bakery treats! We are so excited to have Deerfields provide cake and sweets table for our wedding. Great customer service to work with who were flexible as we figured out our plans during COVID. Definitely recommend! read more

Deerfields is the bee's knees. As soon as you walk in the door, you're hit in the face with the most amazing looking pastries. Prepare to use every ounce of will power to pass them by if you're just going for lunch. The lunches are fresh and tasty, and the prices are fantastic! My only dislike was for their mayo-based side salads. They taste kind of off. There are so many sandwich, soup and salad options, you will spend 10 minutes just choosing what to eat! I also noticed a fabulous breakfast menu, and some great coffee options, so I will have to come back next I'm passing through in the early hours. I also have to give them a great big pile of kudos for having eco-friendly paper goods, biodegradable serveware and glass plates, bowls and mugs. More businesses need to do this. read more

A co-worker brought a Deerfields apple cinnamon coffee cake to the office - hands down the best coffee cake I've ever had! It was super moist and had so much flavor. I know where I'm getting all pastries from now on! read more

Had multiple mini cupcakes that my friend brought for a birthday. AWESOME! Although she didn't buy any "interesting and fancy" cupcakes (like a tres leches or a bananas foster at other bakeries), the traditional flavors were SOOO GOOOOOOOOOD! The cream cheese frosting was whipped to a light consistency that paired so well with the fluffy cupcake underneath it. We tried two different cupcake batters: chocolate and vanilla, with four different frostings: cream cheese, fudge, chocolate, vanilla. As you can see, I ate alot of cupcakes and I normally won't eat this many unless they are COMPLETELY WORTH IT! read more

This bakery has a lot of cute decorated sugar cookies. There is a wide variety of baked goods. The breakfast pastries are very sweet. They do a good job of decorating cakes and cookies. I am giving this place 3 stars because things look better than they taste. If I were only rating on the decoration of the baked goods, this place would get a 5 star rating. read more

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So much better!! Review of the Wedding Cake/Custom Cake services: I am getting married at a venue that gives me the option to choose from a list of bakeries. I originally chose Central Continental because I've seen how busy Deerfield Bakery can get. After a really bad experience with Central Continental I switched our wedding cake order to Deerfields. I am so glad that I did! If you want a face-to-face cake tasting, make sure to make an appointment ahead of time because they fill up fast. I'm planning my wedding from out of town so I opted to just pick up the cake samples and call/email to discuss design. Everything was very organized. My box was waiting for me, the employee checked my name off a checklist, and even spent a few minutes to show me some cake designs. Great customer service! The sample box was AMAZING. They gave a generous sliver of all the cake flavors and plastic sauce cups filled with all their fillings. The sample box costs money (less than $20), but it was covered by my venue price. We had 4 people tasting and still had a lot of cake left. All the flavors were so good I don't know how I'm going to choose. read more

Deerfield Bakery brings the imaginable to life. Their products are A1. Their breakfast is EVERYTHING YUMMY!!

Deerfields is our go to place for any party needs. We always come here to order cake or even purchase a cake for any occasion. They have amazing array of pastries, desserts, they even serve breakfast and lunch! I love their freshly sqeezed orange juice! And their cupcakes are amazing as well! read more

Deerfields Bakery buttercream cakes are the best on the planet. Customer service is outstanding. Best bakery in the northern suburbs. The one thing I wish they could do is allow me to create custom orders online. My orders are fairly simple (2 or 3 layer cake with buttercream frosting and no filling). However, the taste and service is so exceptional, I still have to give them 5 stars. read more

We ordered the same cake twice-long story about why we did it-but we did. It was a cake of Wrigley Field. The first time we ordered it, it was perfect-there were all three bases, plus home plate and the pitcher's mound...the SECOND time, however, second base was missing. Not exactly sure how they missed that one, but it was the jokes at the party was "Who stole second base?" We thought it was pretty funny. This tiny mistake isn't enough for me to give them 4 stars because the cake was phenomenal! Everyone raved about it and several people asked where it came from so they could order their next cake from there. Two thumbs up! read more

Absolutely the best bakery in Lake County. I helped Kurt and Carl Schmidt with their opening in Buffalo Grove.

What a delightful spot to get coffee, eat pastries or make your own cake --- HOWEVER you'd like it! For the past few years, I have made very special birthday cakes for very special people and the result is ALWAYS the same --- "THAT is awesome and TASTES delicious!!" The THAT is awesome is due to my creativity that the pastry chefs at Deerfields make come alive. I would HIGHLY suggest trying out cupcakes or cake for your next event. You will not be disappointed by the service, quality and happiness of your guests. read more

A perfect little afternoon pick me up. Two little treats and a smooth and creamy hot cocoa. Listened to upbeat French music while watching the sunlight stream through the cafe. read more

Deerfields Bakery - A warm hot chocolate, French pastry and a Sache slice. - Bakeries Near Me - Buffalo Grove, Illinois

I have ordered two cakes from this bakery and have had issues both times. I don't understand how they stay in business. The customer service is pretty bad. The people taking the orders are not sufficiently trained. Here is a pic of the cake. (We ordered a regular sheet cake- not a cross). The cake was filled w frosting to make the cross come together. So when we cut it we couldn't use sections because it was loaded with frosting. The cake also fell apart and people complained it was very crumbly. They did decorate the cake a little more after complaining. We will not be ordering from here again. read more

Deerfields Bakery - Bakeries Near Me - Buffalo Grove, Illinois

Deerfield Bakery is excellect! Chose them for our wedding cake. Absolutely wonderful customer service, Merlina was super helpful and able to give great suggestions for flavors. Wide variety of choices for cake and filling, so many wonderful flavors to choose from. We were able to choose the perfect cake for our special occasion! read more

Simply over rated! Longstanding reputation does not equal quality. I find it extremely expensive and disappointing.

Showed up on a Tuesday at 7:45am for breakfast and was waiting at the cafe section for some help. After a few minutes someone came over and told me that the cafe was closed today and that they meant to put up a sign. I asked why and they said nobody bothered to show up today to open it. Huh. Looks like Deerfield's is having some hard times or something. They just turned away my business like it was nothing. read more

Good atmosphere inside and out (including upstairs) for sitting and eating breakfast or lunch. The French toast is super sweet delicious. High quality and large variety of cookies, cupcakes, cakes, etc. read more

Deerfield Bakery not only bakes delectable treats but is easy to work with. I worked with Linda and we designed a cookie for a business meeting which will be remembered by all. I found Deerfield Bakery to be creative, flexible collaborative and accommodating. Deerfield Bakery wanted my meeting to stand out as much as I did. The 200 cookies were individually wrapped and COVID compliant! Thanks to Deerfield Bakery in making the meeting a success! read more

Came here to pick up some paczki on Fat Tuesday. Selection was everything but traditional. Nothing was labeled so I unenthusiastically grabbed 3 mystery "paczki". All were cloyingly and overwhelmingly sweet. Hoping in the future this place can learn about traditional flavors: apricot, plum butter, and rose.. instead of banana, lemon and whatever else I grabbed. Will be going elsewhere next time as they were very over-priced. read more

Highly recommend this bakery! They always have the cutest cakes for all holidays throughout the year. It's become my tradition to show up with one to any family gathering I go to. Their coffee cakes are also amazing, my family goes nuts for them. Some of the treats are overpriced by a bit, which is why I took off 1 star. Otherwise, the bakery is great and everything is delicious. read more

Merlina is very helpful for me. Cakes are delicious. All pasties are good as well. Great experience with staff placing cake order, cupcakes and pastries. read more

Granted, I went in to order a cake at the last minute for my daughter's impromptu birthday dinner. The manager took my order, and he did not seem like he wanted to help me at all. Definitely made me feel bad for putting in a rush order. I paid for the cake at the time of order. The person who picked up the cake was given a hard time stating it was not paid for until finally it was resolved. The cake cost well over $100. It was such crap work. You couldn't even read the message it was so terribly written. Not only was it terrible looking on the outside, it tasted terrible too. It was so dry and too sweet. If they did not want to do my order, and do it well, they should've just said no. I submitted a complaint on their website and never heard back. I have refused to shop or order from them in the future. Much better bakeries out there. read more

I have been shopping at the one in Buffalo Grove and Schaumburg for many years. We even bought my daughters wedding cake here. Today I went in to pickup some pastries to take to work and to get my free jumbo cupcake for my birthday. First off I had to ask for service. I asked for the cupcake and was told by a very rude woman, who turned out to be the manager, that they didn't have them at the moment. In the past I have always been given 2 small ones. She said no and I should come back. Needless to say, I didn't buy anything. It is sad to see the decline in this bakery. The customer service is non existent. There are other bakeries to go to. I will not be back. read more

Absolutely love this bakery. I have never had anything that was not 100% yummy! Merlina was so knowledgeable and so sweet! Thank you!!!

Merlina was the best and most helpful in helping me select a cake for my daughter's first birthday cake! Thank you so much for taking such great care of our family!!! read more

Great customer service - friendly staff and delicious bakery goods. Thanks to Ed, Liz, and Merlina!

I used to enjoy coming to this bakery, but after today, I will no longer be a patron of it. As a vegetarian, I do not eat gelatin. It recently came to my attention that sometimes, some cakes will contain gelatin. I went to Deerfields and asked very politely if a few cakes that I was looking at contained it. The employee I asked did not know, and went to get her manager. The manager was very rude. It seemed almost as though my question offended her. She asked me why I cannot eat it, demanding to know whether it was an allergy. This struck me as strange and inappropriate, as, regardless of whether it's an allergy or not, the fact remains that I cannot eat it. When I told the manager that I could not eat it, she told me she could not tell me if it contained gelatin, and it wasn't her fault if I got sick because she could not make the guarantee. Okay, I thought. That was rude. Saying that it's not her fault if I got sick was a hostile response to an innocent question. I considered the possibility that they had the cakes delivered from somewhere else. I know that was the case with another bakery I went to, and that other bakery very quickly and efficiently provided a phone number I could call to verify the ingredients of the cakes. I asked if this was such a case, and if there was someone I could contact to verify whether these cakes contained that ingredient or not. Surely, SOMEONE had to know. She told me the cakes were all made on site. By her. And she did not know if she put gelatin in them. There was nobody else who would know. I asked how that was possible. Surely the baker themselves can attest to whether or not the cakes contain a certain ingredient. Either she put gelatin in, or she didn't. None of the cakes, she said, could be guaranteed to be vegetarian. It wasn't just the alarming fact that she could not verify what ingredients were in the cakes, it was the rudeness and unprofessionalism with which she addressed the situation. I walked away from the situation feeling as though she basically had told me to fuck off. I will not be back, and I want to let fellow vegetarians be aware: Deerfields Bakery does not guarantee any of their cakes are vegetarian, and cannot verify whether or not certain ingredients are or are not in their cakes. read more

Just went to birthday party on Saturday for my granddaughter. Her birthday cake was spectacular in taste and looks. I love chocolate so this was a winner. The insides was chocolatey cake with custard and butter cream filling. The outside decoration was the first to go, that's how perfect it was for a wonderful granddaughter. So happy Deerfields is here. read more

I ordered a Biscoff cake and Yule Log for Christmas and they did not disappoint! Both cakes were beautifully decorated and extremely delicious I will definitely be ordering all of our special occasion cakes from Deerfield's from now on. read more

BAGELS... my only weakness (ok, fine so are tamales, skittles, nachos, on & on... whatever), they are my kryptonite! I can eat waaay too many to tell you and in just one sitting. But like any hand made edible item, it can be flawed... but not here. Deerfields has been around forever!! Probably since the invention of bread. I guess I'm lucky because with only 3 locations (all in the suburbs), I won't get too fat on their goods. Just walking into one location and the smell alone will cause one of those awake dreams where you're bouncing from cloud to cloud trying grab at their pastries, cakes, and baked items but then you realize the clouds are made up of sweet yummy goodness too so you dive head first mouth open into... (shakes head) sorry sorry, I got lost a bit there. Staff is always nice and helpful (they may be filled with sugary goodness, I will get back to you on that one... hopefully, not from jail for biting one of them). Lucky for me a co-worker likes to stop in and grab me a bagel & baked good, plus some donuts for the others. There bagels are perfection. Like jelly to donuts, my insides are hollow until filled with these doughy rings of joy. Wait, I hear the door. He's here, HE's HERE... I gotta go!! Enjoy! read more

TERRIBLE, unprofessional and rude customer service!! Our business just moved into the area in January and we established an account shortly thereafter. Early in Septmeber, placed a big order, about a week in advance, for 90 people (their Schaumburg location is just 3 miles away!) and they couldn't honor a reasonable time. I won't go into everything said and the rediculous options given. The lady I placed the order with (I'll withhold her name to be respectful) was unpleasant and I nearly hung up on her! To sum it up ---they have larger orders and ours was too small to matter (small? 90 people?) When I said it seems I may have to order elsewhere, she said --well you may just have to do that! WHAT!?!! This was the third time we ordered and will be the last! They also screwed up this order and failed to deliver a few items. One of our staff went to pick it up on her lunch break. That said, their food is DEEEELICIOUS. Customer service will spoil it! Not surprised they have only 3.5 stars. Jarosch Bakery is close by and we receive EXCELLENT, friendly service in every way. They will be receiving more in lieu of Deerfields. read more

3 STARS for their exceptional baked goods...pasteries, coffee cakes, muffins, cakes. Everything is phenomenal. A little pricey, but worth it! My family has frequented this bakery for 15 years. MINUS 2 STARS for unacceptable service by 2 bakery employees and the assistant manager when I visited the bakery on Friday to pick up a prepaid order of 2 coffee cakes. Family from out of state called to place the order for 2 coffee cakes to send to another grieving family member. To avoid the $24 delivery charge (really?! $24 to deliver 2 coffee cakes 3 miles away?) I went in to pick out 2 coffee cakes to bring along after the funeral. This was already a sad day. GOING TO DEERFIELDS FOR BAKED GOODS SHOULD BE A PLEASURE, NOT AN AGGRAVATION. I went to the "pick up orders" counter to explain that I did not have a custom cake to pick up, but needed them to find the paid ticket for the 2 coffee cakes so that I would have an idea of what I was supposed to select. She suggested that I go to the front desk (counter that you pay at). The guy here immediately wanted to send me back to the "pick up orders" counter and rudely cut me off as I tried to explain. The assistant manager stepped in to let me know that the order was canceled. As I proceeded to pick out coffee cakes (kind of in a rush...needed to leave and not get the run around here!) the assistant manager approached me again and "found" the ticket upstairs. Apparently if you are supposed to come in at 3pm to pick out coffee cakes from the existing selection you shouldn't come in at 1pm. She was not apologetic for the experience and still had us pay the extra $1.30 for the 2 cakes we selected. This really should have been comped after 3 incompetent bakery staff members couldn't find the ticket with the paid order to tell me what cakes to pick out in the first place!!! Seriously, just let me pick out 2 coffee cakes at this point. Why charge me after your incompetence?! Deerfields...your service is completely unacceptable. This is definitely no longer going to be my go to bakery. Not worth the hassle! read more

A woman from work stops and brings in pastry each and every year for her birthday. Today is that auspicious date. I think the quality of the pastry is quite good and the product is attractive. I'm not sure what folks are expecting--or complaining about-- that is not met. Maybe it's not the place to depend on for a super important function, but in my mind it is consistently delicious. read more

HI! I just left Deerfields in Buffalo Grove after going there with my 6 year old daughter to order her birthday cake. What should have been a fun experience-picking out a princess cake-was just the opposite. Three employees there were rude, each in their own special way. The lady taking the cake order was brusque, unhelpful and dour. The gentleman who I paid for the cake actually had the audacity to speculate if I had paid for my daughter's lunch (which of course I just had) and refused to move from his cash register to tell me he needed to check me out there. He just let me stand for a while and stared at me until I figured out I had to go to him. I will not go back there and if my daughter hadn't already picked out her cake, i would have happily cancelled my order. Never again! terese k. read more